Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

10% deposit to secure the rooms. Should the group cancel, the deposit is retained. 1) Up to 90 days before arrival: You may cancel the group without any cancellation fee up until 3 months prior to arrival.
2) Between 60 to 90 days before arrival: Based on the status update on 90days before arrival, you may cancel up to 50% of room nights without a cancellation fee.
3) Between 30 to 60 days before arrival: Based on the agreed block 60days before arrival, you may cancel up to 25% of room without a cancellation fee.
4) Any room nights cancelled within 30days of arrival incur a cancellation fee equal to all room nights cancelled.

Additional Terms and Conditions

A credit card number must be given as security for any group bookings to cover any damage or additional charges incurred. A key bond of $10 per key issued must be paid.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

Located in the heart of Aoraki Mount Cook Alpine Village in the Aoraki Mount Cook National Park, this is a 'must do' for your NZ itinerary. We have a great range of quality accommodation options to suit all budgets and tastes. All rooms include ensuite bathrooms, quality linen, refridgerator and a patio or balcony so you can soak up the stunning mountain views.
Chill out in the Chamois Bar & Grill, a favourite of travelers and locals alike. Enjoy pub style meals at great prices then party till late or watch the game on the Big Screen. NZ's most scenic Backpackers! View House Rules

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Reviews & Ratings

  • Value For Money 6.4

  • Security 7.6

  • Location 8.4

  • Staff 7.8

  • Atmosphere 6.6

  • Cleanliness 8.2

  • Facilities 5.4

Latest Reviews

  • 9.7


    25 Feb 2020
    Everything was great except you need to pay extra for wifi. I would encourage management to just build this into the price of the reservation. Wonderful facilities, clean, perfect location, easy check-in, helpful staff. Thanks for a great stay!
    USA, Male, 31-40
  • 9.7


    12 Nov 2019
    The Mt. Cook Lodge and Motel was a great place to stay. It had everything I needed, and the staff (especially Christine) were wonderfully helpful. I only wish the Chamois Bar was open for lunch as well as dinner.
    USA, Female, 31-40
  • 8.9


    21 Apr 2019
    Exceptionally friendly staff who gave me great advice re what to do & what hikes were recommended & open. Kitchen was big and really well equipped, lots of space to cook and a good variety of cooking condiments on offer for free. Cosy living area for chilling with open fire. Unfortunately the guests there at the time were very antisocial, so as a solo traveller, i was pretty bored at night as there's not much to do in Mt Cook after dark. As a result I left early, forgoing my 2nd nights accomm.
    Australia, Female, 31-40
  • 8.0


    11 Mar 2020
    We just loved the awesome Mt Cook region. No cheap cafes though. Bring your own food.
    Australia, Male, 41+
  • 7.7

    Very Good

    30 Jan 2020
    A nice and very clean place to stay when visiting Mt Cook village. We booked a 4 bed bunk room and enjoyed the private bathroom and a small bar fridge. Please note there are no cooking nor tea making facilities, which I didn’t expect when I booked via website. Certainly my error, but important to know when booking the place. Towels are to be rented. The bunk beds were very light and not secured at the wall, which felt like sleeping in a rocking chair when you or other person turned in bed.
    Germany, Female, 41+
  • 7.7

    Very Good

    30 Nov 2019
    Mt Cook is an expensive destination. I stayed one night in a family chalet and one in the hostel in a quad room with my family. Quad room is better value but then you are forced to eat out because there are no cooking facilities. Wifi is extra with either option. Make sure you do all your shopping before you get there.
    Australia, Female, 41+
  • 7.4

    Very Good

    12 Jan 2020
    The location is amazing and the room was comfortable and clean and the bathroom was really lovely. The staff were friendly. However, the hotel is overpriced for the room and facilities offered, even allowing for the very special location so it's certainly not value for money. Having said that, all the accommodation options at Aoraki/Mt Cook are overpriced (even the YHA) when compared with other places - basically you are paying for that amazing location.
    Australia, Female, 41+
  • 7.1

    Very Good

    29 Feb 2020
    There are not many options in the Mt Cook as far as hostels go and I believe this was the most affordable of the bunch. It's basically a large hotel with some dorm rooms. Very clean. There is no kitchen which was disappointing because I am traveling on a budget. Make sure you come with a lot dry food if you want to eat for cheap. There are no groceries stores in town. If not you will have to eat at the hotel restaurant. Fairly priced but still more expensive than cooking for yourself
    USA, Male, 25-30
  • 6.6


    25 Feb 2020
    Functional but basic dorm-style accomadation. Paying extra for the wifi wasn’t great. Weird positioning of plug sockets too.
    England, Male, 31-40
  • 5.7


    05 Mar 2020
    This place offers hostel type accommodation - shared bunk bed rooms - but doesn’t offer common hostel facilities such as shared kitchen and laundry, which I find very confusing. They say they don’t have these facilities because they are hotel and not hostel, which is okay, but since when hotels offer shared dorm accommodation? The next day we went camping overnight to the Mueller Hut and asked to store some of our stuff at the reception. They agreed but said they don’t normally do it, yikes.
    Russia, Couple, 25-30
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  • Free Parking
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Wheelchair Friendly
  • Bicycle Hire
  • Fax Service
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Restaurant
  • Vending Machines
  • Pool Table