Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We have a Non refundable 24 hour cancellation Policy. Please ensure that all cancellations are done before the 24 hour grace period as we will not be held responsible for cancellations made after 14:00 the day before arrival.

All cancellations and No - Shows will be charged for the first night of their bookings. Old reservations will then be cancelled off completely.

Additional Terms and Conditions

Terms and Conditions
All guests agree that by occupying accommodation at Mumma’s Hostel , you shall be personally responsible for all charges. This will include any damages to dormitory or our general areas. It is a condition of a guest's occupancy that the owners of the premises – business will not be liable for damage to or loss of property brought onto the premises by the occupier or their guests. Smoking is NOT permitted in any dorms. Guests breaking any rule will be evicted immediately with no refund.
Payment Policy
You must be at least 18 years of age to make a booking of any accommodation displayed on our site. You must make payment of 15% deposit for accommodation when booking on our site.The amount debited will be the amount shown on the booking page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Cancellation Policy
To change any details of your booking, you must contact us by phone or email We will do our best to assist you, but cannot guarantee that changes can be made.
If you cancel your booking on a non-refundable rate you will be charged the full amount and loose your bed space, we may re sell the bed, This also applies for no shows you will be charged in full. Flexible rates are able to cancel for free up until 48 hours prior to their check in at Mumma’s Hostel. Cancellations inside of this time window will incur a cost of 1 nights accommodation fee, As always, we highly value your patronage and will endeavour to make your stay at the
Mumma’s Hostel Cairns an excellent experience. We reserve the right to cancel a booking for any reason.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All Group Booking of more that 8 People will need to be confirmed by Hostel manager directly. Please make sure to contact Hostel Manager on

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Mumma’s Hostel Surfers Paradise welcomes you to sunny Queensland and its beautiful beaches. We invite all travelers and backpackers to stay with us and enjoy our relaxed hostel and friendly hospitality. Our aim is to provide you with the best budget accommodation on the coast without sacrificing comfort.

We are close to all the action being just a few minutes’ walk to Surfers Paradise Beach, shops, restaurants and nightlife and right down the road from main public transport access to explore everything that the Gold Coast has to offer.

The team at Mumma’s Hostel Surfers Paradise, pride ourselves on offering the perfect environment for meeting like-minded travellers with a fun and friendly atmosphere.

Here are some of our FREE inclusions

Free breakfast 7 days a week
Free PlayStation
Free Pizza/BBQ nights Tuesdays and Saturdays
Free unlimited WiFi 24/7 All Rooms
Free Tea and coffee 24/7
Laundry facilities
Towel hire
No charge for kitchen cutlery/Plates View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.1

  • Location 9.2

  • Staff 9.5

  • Atmosphere 9.4

  • Cleanliness 9.4

  • Facilities 9.1

Latest Reviews

  • 10.0


    04 Feb 2020
    Facilities are lovely and modern, good location, staff are friendly, rooms have air con which is a huge plus!, can’t really comment on atmosphere since it was pouring with rain the entire time I was there which put a dampener on things but still easy to meet people
    Scotland, Female, 25-30
  • 10.0


    11 Jan 2020
    Chilled and friendly hostel, clean and very new! Loved my stay here!
    England, Female, 18-24
  • 9.7


    20 Feb 2020
    Mumma's is a lovely place. The staff members are lovely and the kitchen and bedroom were great. Could easily stay there again if I find myself in Gold Coast in the future.
    Italy, Female, 31-40
  • 9.7


    04 Feb 2020
    Best hostel I stayed in so far. Everything is very new and clean and the staff is super friendly. Free Pizza night every Tuesday brings out everyone and socializing is very easy since it is rather a small hostel. Beat location close to the heart of Surfers Paradise!
    Germany, Male, 25-30
  • 9.7


    29 Jan 2020
    Great location and atmosphere at Mumma’s. Cool outdoor area to hang out by the pool and really close to all the clubs and bars on Cavill Ave. Worth it just for aircon in the rooms to be honest! Would recommend!
    Australia, Male, 18-24
  • 9.7


    21 Jan 2020
    I ended up staying here for 6 nights. I enjoyed the atmosphere overall, but the larger foreign groups could be difficult to mingle with. If I had a complaint, it would be that the kitchen is a bit small & pretty warm and the birds are often waking people up at sunrise, but some of that can’t be helped. Room security was being addressed as I was leaving I believe (adding lockers?) There is socializing but this is not a party hostel. Rooms were comfortable with AC. Will certainly stay here again.
    USA, Male, 31-40
  • 9.7


    20 Jan 2020
    just very good
    Germany, Male, 31-40
  • 9.4


    27 Jan 2020
    Staying at Mumma's hostel has been great. I felt immediately welcome as I arrived, all the staff were friendly and helped out with any questions I had. Free breakfast in the morning was lovely, particularly the nutella on toast! The only worry I had was the lack of the storage lockers for bags etc, but whilst I was there the team were in the process of adding them to the rooms.
    England, Male, 31-40
  • 8.6


    11 Jan 2020
    Nice place to stay, proper chill. Nice staff throughout who helped us with various things. Only bad thing is the kitchen was fairly small for the amount of people there - even though it was kept clean and new stuff in it.
    England, Female, 18-24
  • 6.9


    04 Feb 2020
    First off the people were amazing and fun! Got along with and had a good time with the ones willing to socialize. The workers were funny,helpful, and pure down to earth people which made our trip a bit easier and deserve a raise! But for the hostel itself we dont think we’ll be back. Wasnt what we expected as our private room was in the middle of another room and the one had no aircon just a fan! The kitchen and common areas were great. Bathrooms were shared between 8+ people so it sucked.
    Canada, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi