Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We have a Non refundable 24 hour cancellation Policy. Please ensure that all cancellations are done before the 24 hour grace period as we will not be held responsible for cancellations made after 14:00 the day before arrival.

All cancellations and No - Shows will be charged for the first night of their bookings. Old reservations will then be cancelled off completely.

Additional Terms and Conditions

Terms and Conditions
All guests agree that by occupying accommodation at Mumma’s Hostel , you shall be personally responsible for all charges. This will include any damages to dormitory or our general areas. It is a condition of a guest's occupancy that the owners of the premises – business will not be liable for damage to or loss of property brought onto the premises by the occupier or their guests. Smoking is NOT permitted in any dorms. Guests breaking any rule will be evicted immediately with no refund.
Payment Policy
You must be at least 18 years of age to make a booking of any accommodation displayed on our site. You must make payment of 15% deposit for accommodation when booking on our site.The amount debited will be the amount shown on the booking page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Cancellation Policy
To change any details of your booking, you must contact us by phone or email We will do our best to assist you, but cannot guarantee that changes can be made.
If you cancel your booking on a non-refundable rate you will be charged the full amount and loose your bed space, we may re sell the bed, This also applies for no shows you will be charged in full. Flexible rates are able to cancel for free up until 48 hours prior to their check in at Mumma’s Hostel. Cancellations inside of this time window will incur a cost of 1 nights accommodation fee, As always, we highly value your patronage and will endeavour to make your stay at the
Mumma’s Hostel Cairns an excellent experience. We reserve the right to cancel a booking for any reason.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All Group Booking of more that 8 People will need to be confirmed by Hostel manager directly. Please make sure to contact Hostel Manager on

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Mumma’s Hostel Surfers Paradise welcomes you to sunny Queensland and its beautiful beaches. We invite all travelers and backpackers to stay with us and enjoy our relaxed hostel and friendly hospitality. Our aim is to provide you with the best budget accommodation on the coast without sacrificing comfort.

We are close to all the action being just a few minutes’ walk to Surfers Paradise Beach, shops, restaurants and nightlife and right down the road from main public transport access to explore everything that the Gold Coast has to offer.

The team at Mumma’s Hostel Surfers Paradise, pride ourselves on offering the perfect environment for meeting like-minded travellers with a fun and friendly atmosphere.

Here are some of our inclusions
Free PlayStation
Free Pizza/BBQ nights Tuesdays and Saturdays
Free unlimited WiFi 24/7 All Rooms
Free Tea and coffee 24/7
Laundry facilities
No charge for kitchen cutlery/Plates View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 8.9

  • Location 9.0

  • Staff 9.3

  • Atmosphere 8.9

  • Cleanliness 8.9

  • Facilities 8.7

Latest Reviews

  • 10.0


    19 Mar 2020
    Excellent hostel. Kitchen is well-furnished, rooms and bathroom are clean. Staff is amazing. Special shootout for Tom, the guy in charge of activities. Very good atmosphere within backpackers, they are all very welcoming and want you to get involved in activities and to be part of the group. I plan to head back there in a few weeks.
    France, Male, 18-24
  • 10.0


    12 Mar 2020
    Loved my stay at Mumma’s! Great staff and travelers alike. Would recommend!
    USA, Male, 18-24
  • 10.0


    29 Feb 2020
    Really good, intimate hostel. Great bed, storage, power socket and curtain on bed a nice touch. Walking distance from town. Free BBQ on my first night was a nice touch. Would recommend. I'd stay again.
    England, Male, 31-40
  • 9.7


    27 Feb 2020
    Had a great time at Mumma's! Bathrooms are always clean, the rooms have lockers that are big enough to store your valuables and you also get a little pull out cabinet under your bed! Staff is very friendly especially Mark the manager was a delight! He cooked barbecue for everyone on Saturday and Tuesday is pizza night! Breakfast is simple but free! Loved it- definitely wroth the price!
    Germany, Female, 18-24
  • 9.4


    06 Mar 2020
    I loved my stay at Mumma’s hostel. Right from the word go I met some amazing people here. The rooms were cosy and spacious and the location is within walking distance of numerous shops, bars and restaurants. Although this is a small hostel, I found it to be very social. There is a curfew of 11pm for noise so I was always able to get a good nights sleep. You were allowed to BYOB. Free pizza and BBQ on specific nights is always a bonus too! I would highly recommend this hostel.
    England, Female, 25-30
  • 8.9


    09 Mar 2020
    Rather small hostel with a good vibe to it. We were unlucky with the weather, so had to stay in which could get a little crowded, as the hostel has nice outdoor seatings and pool, but has only a rather small launch area and no room in/around the kitchen to sit and eat. Nice atmosphere though, easy to meet people. Could do with more / newer bathrooms, but facilities were clean. Would always come back :) kitchen was well equipped and cleaned throughout the day
    Germany, Couple, 18-24
  • 8.9


    28 Feb 2020
    Nice hostel - enjoyed our stay. Good outdoor seating area.
    England, Couple, 25-30
  • 7.4

    Very Good

    02 Mar 2020
    Mumma's Hostel had great reviews which is why I booked it in the first place, however my stay was average and I did not feel the same excitement others did upon checkout. People seemed nice, however it was quite small and felt as though everyone knew each other already. Pizza on Tuesday night was gone within just a few minutes. Free breakfast was underwhelming. While packing up my things, I noticed a lot of sand and dirt as well as items left under the beds. Not sure how often they clean.
    USA, Female, 18-24
  • 7.1

    Very Good

    07 Mar 2020
    The staff here are really friendly, and the location to the centre is good as it’s a 5/10 minute walk. However I’d say it’s slightly overpriced. We booked a “private” twin room, which ended up being a room in the middle of another mixed dorm. We had to walk through the dorm each time to get to our room, and could hear everything other people said. The room was also quite basic as it was just a bunk bed and a chair (no storage, mirror etc). So overall it was okay but probably wouldn’t stay again
    England, Couple, 18-24
  • 6.3


    08 Mar 2020
    Good location, building & kitchen are nice. Staff were friendly, but those we met were new so we found it hard to get questions answered. On check in, we were put in separate rooms despite booking the same one. I was moved to the right room the next day but while we're were out, got swapped to a different bed and not told. We weren't given blankets, the first night it was late & with the room mix up we left it, the second night they couldn't find any. Fine but wouldn't stay again.
    Ireland, Couple, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi