Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We have a Non refundable 24 hour cancellation Policy. Please ensure that all cancellations are done before the 24 hour grace period as we will not be held responsible for cancellations made after 14:00 the day before arrival.

All cancellations and No - Shows will be charged for the first night of their bookings. Old reservations will then be cancelled off completely.

Additional Terms and Conditions

Terms and Conditions
All guests agree that by occupying accommodation at Mumma’s Hostel , you shall be personally responsible for all charges. This will include any damages to dormitory or our general areas. It is a condition of a guest's occupancy that the owners of the premises – business will not be liable for damage to or loss of property brought onto the premises by the occupier or their guests. Smoking is NOT permitted in any dorms. Guests breaking any rule will be evicted immediately with no refund.
Payment Policy
You must be at least 18 years of age to make a booking of any accommodation displayed on our site. You must make payment of 15% deposit for accommodation when booking on our site.The amount debited will be the amount shown on the booking page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Cancellation Policy
To change any details of your booking, you must contact us by phone or email We will do our best to assist you, but cannot guarantee that changes can be made.
If you cancel your booking on a non-refundable rate you will be charged the full amount and loose your bed space, we may re sell the bed, This also applies for no shows you will be charged in full. Flexible rates are able to cancel for free up until 48 hours prior to their check in at Mumma’s Hostel. Cancellations inside of this time window will incur a cost of 1 nights accommodation fee, As always, we highly value your patronage and will endeavour to make your stay at the
Mumma’s Hostel Cairns an excellent experience. We reserve the right to cancel a booking for any reason.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All Group Booking of more that 8 People will need to be confirmed by Hostel manager directly. Please make sure to contact Hostel Manager on

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Mumma’s Hostel Surfers Paradise welcomes you to sunny Queensland and its beautiful beaches. We invite all travelers and backpackers to stay with us and enjoy our relaxed hostel and friendly hospitality. Our aim is to provide you with the best budget accommodation on the coast without sacrificing comfort.

We are close to all the action being just a few minutes’ walk to Surfers Paradise Beach, shops, restaurants and nightlife and right down the road from main public transport access to explore everything that the Gold Coast has to offer.

The team at Mumma’s Hostel Surfers Paradise, pride ourselves on offering the perfect environment for meeting like-minded travellers with a fun and friendly atmosphere.

Here are some of our FREE inclusions

Free breakfast 7 days a week
Free PlayStation
Free Sausage Sizzle Tuesdays
Free Pizza Saturday
Free unlimited WiFi 24/7 All Rooms
Free Tea and coffee 24/7
Laundry facilities
Towel hire
No charge for kitchen cutlery/Plates View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.4

  • Location 9.4

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.9

  • Facilities 9.3

Latest Reviews

  • 10.0


    10 Jan 2020
    Amazing place and very clean
    England, Female, 18-24
  • 10.0


    09 Jan 2020
    It is a very cute smaller hostel with a home-y feeling. The facilities are clean and well equipped. You actually have space in the fridge! The staff was super friendly and always helpful when I had any issues. There are plenty social spaces to meet other travellers to go explore the Surfers paradise nightlife with. There is also no bar on site, so you can just chill and pre-drink your own at the hostel.
    Czech Republic, Male, 18-24
  • 10.0


    27 Dec 2019
    Loved my stay here. Welcoming staff straight away. En-suite for female dorm. Which was good. Cleaned daily. Only downside. No little lights for your bunk. Which would have been perfect for a 10 person bunk. As others turn the light on. And bottom bunk you couldn’t sit up in. Which was a bit of a nightmare. But good location. Brand new Good vibes. Nice kitchen Awesome staff =D Would stay at again.
    England, Female, 25-30
  • 10.0


    23 Dec 2019
    Really nice people. The place was clean. They cleaned the bath 3 times per day. People working 10 points. Really nice, always ready for party. I expect the hostel keep this truck. Thanks for the experience.
    Uruguay, Male, 18-24
  • 9.7


    02 Jan 2020
    Cleanest hostel I’ve ever been in. Super nice kitchen. Great atmosphere. Just overall a really good place to stay :)
    Belgium, Female, 18-24
  • 9.4


    08 Jan 2020
    We absolutely loved our stay here. The hostel is kept super clean and tidy especially in the kitchen (which also has ovens). The free breakfast had a good variety of foods on offer and even had dairy free milk. Everyone at the hostel was lovely and sociable. Would highly recommend staying there.
    England, Female, 18-24
  • 9.4


    06 Jan 2020
    I love that the staff walk you to your room! This hostel is very new, clean and a little piece of heaven. It allows you to wind down but also meet people to party if that's your cup of tea. Facilities are perfect! I was in a female dorm that was immaculately clean and had a wonderful aroma. Pool was great for a dip near home. Kitchen was nice and big with plenty of pantry and fridge space. Overall, a fantastic hostel! Loved it.
    Australia, Female, 31-40
  • 9.1


    04 Jan 2020
    The hostel is about 10-15 minute walk to the beach so it’s in a great location. There are no security lockers which sucks but the rooms have key card access for a little security at least. The hostel has some nice areas to hang out and relax. The WiFi is great! The bed is comfortable and the room was well air conditioned. The staff was very helpful and friendly! Overall decent stay! I would definitely recommend staying here if you are going to Surfer’s Paradise.
    USA, Female, 25-30
  • 8.6


    11 Jan 2020
    Nice place to stay, proper chill. Nice staff throughout who helped us with various things. Only bad thing is the kitchen was fairly small for the amount of people there - even though it was kept clean and new stuff in it.
    England, Female, 18-24
  • 8.3


    11 Jan 2020
    Nice and clean hostel very close to town. However the kitchen is tiny and it seemed like the staff were the ones always taking up the space which was annoying as paying guests trying to get space to cook. Overall really nice and clean and quiet.
    USA, Female, 18-24
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Swimming Pool
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi