Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

We have a Non refundable 24 hour cancellation Policy. Please ensure that all cancellations are done before the 24 hour grace period as we will not be held responsible for cancellations made after 14:00 the day before arrival.

All cancellations and No - Shows will be charged for the first night of their bookings. Old reservations will then be cancelled off completely.

Additional Terms and Conditions

Terms and Conditions
All guests agree that by occupying accommodation at Mumma’s Hostel , you shall be personally responsible for all charges. This will include any damages to dormitory or our general areas. It is a condition of a guest's occupancy that the owners of the premises – business will not be liable for damage to or loss of property brought onto the premises by the occupier or their guests. Smoking is NOT permitted in any dorms. Guests breaking any rule will be evicted immediately with no refund.
Payment Policy
You must be at least 18 years of age to make a booking of any accommodation displayed on our site. You must make payment of 15% deposit for accommodation when booking on our site.The amount debited will be the amount shown on the booking page. Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.

Cancellation Policy
To change any details of your booking, you must contact us by phone or email We will do our best to assist you, but cannot guarantee that changes can be made.
If you cancel your booking on a non-refundable rate you will be charged the full amount and loose your bed space, we may re sell the bed, This also applies for no shows you will be charged in full. Flexible rates are able to cancel for free up until 48 hours prior to their check in at Mumma’s Hostel. Cancellations inside of this time window will incur a cost of 1 nights accommodation fee, As always, we highly value your patronage and will endeavour to make your stay at the
Mumma’s Hostel Cairns an excellent experience. We reserve the right to cancel a booking for any reason.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

All Group Booking of more that 8 People will need to be confirmed by Hostel manager directly. Please make sure to contact Hostel Manager on

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Mumma’s Hostel Surfers Paradise welcomes you to sunny Queensland and its beautiful beaches. We invite all travelers and backpackers to stay with us and enjoy our relaxed hostel and friendly hospitality. Our aim is to provide you with the best budget accommodation on the coast without sacrificing comfort.

We are close to all the action being just a few minutes’ walk to Surfers Paradise Beach, shops, restaurants and nightlife and right down the road from main public transport access to explore everything that the Gold Coast has to offer.

The team at Mumma’s Hostel Surfers Paradise, pride ourselves on offering the perfect environment for meeting like-minded travellers with a fun and friendly atmosphere.

Here are some of our inclusions
Free PlayStation
Free Pizza/BBQ nights Tuesdays and Saturdays
Free unlimited WiFi 24/7 All Rooms
Free Tea and coffee 24/7
Laundry facilities
No charge for kitchen cutlery/Plates View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.9

  • Security 7.1

  • Location 8.3

  • Staff 7.3

  • Atmosphere 6.6

  • Cleanliness 6.4

  • Facilities 6.0

Latest Reviews

  • 10.0


    06 Nov 2021
    Friendly, helpful staff, very homely vibe of the hostel and always clean. Would 100% come back!
    England, Female, 18-24
  • 10.0


    26 Jan 2021
    Amazing hostel. I could say one of the best hostels in Australia after staying in quite a few hostels here. I was welcomed on the Oz day and was part of the hostel family in a minute. Clean and cozy as well as very social with people from everywhere. Stayed few nights couldnt stay longer as it was booked out that weekend. But I would go back again any day.
    India, Male, 18-24
  • 9.7


    06 Jan 2021
    Really good stay, Miri on reception was amazing as I was arriving late from my flight she helped me and got me sorted for my stay and showed me round, would definitely stay again!
    England, Female, 25-30
  • 9.4


    11 Jul 2021
    Clean place, friendly staff
    New Zealand, Male, 25-30
  • 6.6


    05 Jan 2022
    Too much mould in our room. And lockers didn’t work. We were in the girls 4 bedroom dorm - needs a renovation, hopefully this can happen once covid has reduced impact on hotel industry
    Australia, Female, 25-30
  • 6.6


    27 Nov 2021
    Just ok, nice kitchen, the staff was really helpful, some things not working properly, but overall, ok.
    Argentina, Couple, 25-30
  • 6.3


    19 Mar 2021
    Location to this hostel is quite good however the hostel itself is very small and compact. Our private double did have air-conditioning but the hostel was very loud both during the day and at night time with music and tvs playing loudly right outside our bedroom. The bathroom was also dirty and only appeared to be one bathroom/shower room to share with many people. Overall hostel was not very clean and appeared to have many live in backpackers.
    Ireland, Couple, 25-30
  • 6.0


    15 Feb 2021
    Don´t stay here if you want to sleep comfortably. The rooms are so tiny that you feel like you are sleeping on the person next to you. There is no ventilation apart from the air conditioner which was extremely cold and reception provide a sheet only. The pillows are the thickness of a folded towel which results in a sore neck in the morning. There are 2 bathrooms between probably 40 people, and you can smell the bathroom from your bed. Positives: location and there are plugs next the beds.
    Australia, Female, 25-30
  • 3.4


    05 Jan 2022
    If you’re looking for a sign not to stay here, this review is it. Our room had a door leading to another dorm which didn’t have a lock, there was black mould in the air con, reception was unattended half the time, people smoking everywhere all the time, music and people yelling outside the dorms well past midnight. Oh, and there were three showers to share between ALL the dorm rooms, one of which was broken and only cold water. And the toilets were in these bathrooms… and the kitchen is gross
    Australia, Female, 18-24
  • 2.3


    27 Dec 2021
    This was the worst hostel I have ever stayed in. Cockroach on the ground, blood on the linen and the door didn’t lock. Staff were rude. DO NOT STAY HERE!
    Australia, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Swimming Pool
  • Utensils
  • Washing Machine
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi