Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description


Created for a new generation of travelers who are looking for a comfortable and safe place, with friendly people always ready to help you. In Namastay you can easily get involved with locals and other travelers from every part of the world. Is a place full of spaces that invite you to feel like home. In NamaStay you will find the best accommodation experience to complement your vacations. We are recognized by the relaxation atmosphere, total comfort and our wonderful staff always willing to help.

The hostel is located in 26 block, right on the 30th north street, between 20th street and Constituyentes Avenue. Next to “Nativo” restaurant and in front of “La Ceiba de la 30” a healthy food restaurant. In addition, other important attractions and landmarks of our city such as the Quinta Avenida, the Frida Khalo Museums and Museo del Helado are also near to our facilities.

We know that having a good resting time is part of a great experience, for that reason all our mattresses are therapeutic and high quality to ensure ultra-comfort for all our guests. We have 4different types of rooms 4 private and 4 dorms to share with 4, 6 or 12 travellers. The breakfast is included for everybody. A special room for girls only is available. In addition, we have two common areas (kitchen and reception) where the guests can get together and meet each other. The water elements, aroma and decorations of each room, will make you feel safe, calm and the sense that you want to Namastay in bed all day for how comfortable you are.

NamaStay Hostel Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
Taxes not included - 19.00%
Saneamiento fee not included $1.08 usd
Breakfast available for purchase

The reception service is open from 08.00 to 23.00
No curfew.
We do not accept customers younger than 18 years of age without adult guidance.
Non smoking.
The maximum period of stay is 14 days.

It will be subject to additional charge in case of not vacating the room as follows: Until 15:00 hrs half rack rate will apply; From 17:00 hrs onwards 1-night full rack rate will apply.

In case of late check out, it must be requested prior to 12:00 hours at the front desk.

The total amount of the stay will be charged during check-in. It is necessary that the guest show their identity document or passport and accept the terms and conditions.

American dollars and pesos are accepted. In case of paying with American dollars and need change, it will be returned in Mexican pesos.

Coexistence and security rules.

The hostel is protected 24 hours a day by a high security camera system.

NamaStay Hostel is not responsible for personal valuables that have not been left inside the lookers under lock and key.

The smoking area is located on the roof and outside the hostel. Smoking is not allowed inside the establishment.

The shared rooms are intended for both men and women, the only exception being the 6-bed room exclusively for girls.

Each bed in the shared rooms is for one person. Taking the place of another person carries a penalty fee of 20 dollars per night.

Each guest in a shared room has an assigned place in a bunk, a locker, a set of clean sheets with pillow, lamp, connector to electricity. A penalty fee will apply in case of stealing / damaging / breaking any of these items. The amount of the fee will depend on the item in question and its status.

Shared rooms are for adults only. Children can stay in private rooms with the parents or guardians with official identification.

External visits to the hostel are allowed only in the common area with prior notice to the person in charge of the front desk. The visiting hours are from 10:00 hours to 21:00 hours.

People without a reservation are not allowed to enter the bedrooms or private rooms.

Unfortunately, pets are not allowed in our establishment.

The hostel reserves the right of admission to guests in the following cases:

1.If at the time of check in is under the influence of alcohol, drugs, or if his/her behaviour is aggressive.

2.If the person has broken the rules in other accommodation establishments in the area during previous visits.

3.For disrespecting the rest hours of other guest.

4.If your behaviour threatens the safety of guests or staff.

5.The hostel will not tolerate any vulgar, xenophobic, homophobic, racist or anti-Semitic behaviour. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.5

  • Location 8.8

  • Staff 9.5

  • Atmosphere 8.9

  • Cleanliness 9.4

  • Facilities 9.1

Latest Reviews

  • 10.0


    10 Jul 2019
    It is a hidden gem hostel!! Not too far from the 5th avenue and the beach (about 10 min walk). Away from all the noise but close to main avenues, supermarket and restaurants. Sparkling clean, tidy, organized and everything looks like new. Nice and original decoration. Smells incredibly good. The staff is super friendly and helpful. I HIGHLY RECOMMEND STAYING HERE.
    Netherlands, Female, 25-30
  • 10.0


    25 Jun 2019
    여기 정말 좋아요 조용하고 와이파이 빠르고 샤워시설 좋고 주방 좋고 사람 별로 없고 위치 좋고 최적입니다. 5박 예약하고 6박 더 했어요! 파티호스텔 원하지 않는 분들은 여기 정말 강추!
    South Korea, Male, 18-24
  • 10.0


    23 Jun 2019
    Really lovely relaxed hostel near the centre of Playa del Carmen but not too near that the noise from the centro reaches the hostel. Lovely staff, clean stylish rooms and working air conditioning !! Loved staying here :)
    Australia, Female, 18-24
  • 10.0


    21 May 2019
    Really Great place to stay, good vibes, everyone in this hostel is friendly.
    India, Male, 25-30
  • 9.4


    25 Mar 2019
    A very nice, clean and well-located hostel. Rooms and bathrooms are cleaned every day, the kitchen is big and well-equipped and the staff is super friendly and helpful. Huge lockers to keep all your belongings safe. Breakfast includes pretty much all you need, eggs, bread, fruit, cereal, yogurt, ham, cheese... Just at 4 to 5 blocks from the main streets (10th and 5th) and near to a huge supermarket where you can find everything. Definitely not a party hostel if that's what you are looking for.
    Uruguay, Male, 25-30
  • 9.4


    18 Mar 2019
    Only stayed one night but I loved it at NamaStay. Very near the ADO Alterna bus station and also walkable distance from ADO Turistica. The staff were so friendly and even let me check in an hour early. The beds were SO comfy with good privacy. The hostel was really quiet - had my first good night’s sleep in ages. Good facilities including a very clean self-catering kitchen with everything you could need. Would be my first choice if I went back to Playa del Carmen.
    England, Female, 25-30
  • 9.4


    16 Mar 2019
    Great staff (shout out to Favi), good social areas, good breakfast, near to shops and food. All clean and tidy.
    England, Male, 25-30
  • 8.6


    23 May 2019
    I stayed here only one night as I needed somewhere to stop and rest and relax on my journey, and this hostel was perfect for that. Clean, quiet with restaurants close by. Wifi was good and beds were comfortable with privacy. I was a little confused about how breakfast worked but it looked like there were plenty of options. Would stay again.
    Australia, Female, 31-40
  • 7.4

    Very Good

    23 Mar 2019
    Todo bien! El staff buena onda, el desayuno super completo! Sólo le falts un lugar para fumar
    Mexico, Female, 18-24
  • 5.1


    27 Jun 2019
    I found B E D B U G S in my room.... Not only that I found some in my backpack as well when I left.... Currently trying to figure out how to clean my backpack without burning my clothes..
    Netherlands, Male, 25-30
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dishwasher
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi