Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Koh Tao is an exotic and tropical heaven where rarely people don't come back after the first visit, our goal is transform our customers in friends not only supplying good services at cheap prices but also sharing with them the love we feel for this island.

Neptune is a Boutique Guesthouse & Hostel located in Mae Haad, Koh Tao harbor. On the Guesthouse/Hostel's terrace, that overlooks the port of Koh Tao, is located our Mediterranean Restaurant/Cafè, the perfect place where our guests can relax after a diving, snorkeling or 'doing anything' day.

We offer 5 rooms A/C, TV sat, Hot water + 30 beds A/C, towels, bed sheets, blankets, pillow, padlocks, bed lights Free WIFI and CCTV security cameras are provided in the building.

We are 50mt walking from the beach.

***Property Polices and Conditions***
1).Check in from 13pm and check out before 12am.
2).1 day advance notice for free cancellation.
3).Cash payment only upon arrival. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 10.0

  • Location 10.0

  • Staff 9.0

  • Atmosphere 6.0

  • Cleanliness 7.0

  • Facilities 8.0

Latest Reviews

  • 10.0


    21 Aug 2018
    Perfect location opposite ferry pier! Wonderfully helpful staff and a great restaurant upstairs where guests can also relax, even when it's closed to customers. Best place to stay.
    New Zealand, Male, 31-40
  • 9.7


    26 Jan 2019
    Very helpful staff
    Australia, Male, 25-30
  • 9.1


    29 Feb 2020
    (Private double)Friendly staff and is opposite the pier so very easy to find. about a 20 minute walk along mostly flat surfaces to Sairee so is quiet at night in the room. Perfect spot for us as we walked to the locations we wanted to visit. Being near the pier means you are pretty much equidistant from all the attractions you may want to see . About 30 mins to the South and the longest walk we did was 60 mins to tanote bay. Being next to the pier means it’s easy to get a boat to Nang Yuan too!
    England, Couple, 18-24
  • 8.0


    22 Jul 2019
    Close to the pier making it easy to book. Staff were always really nice and we extended our stay for a load of extra nights with no problems at all. Showers and loos kept really clean. Nightlife is a bit of a walk away but we hired mopeds from up the road and it made it easy to get around.
    England, Male, 18-24
  • 8.0


    11 Sep 2018
    Good location. You have a discount in the restaurant that's upstairs. The bathroom could be improved. You hear everything that is said in the bathroom of the other room. Also the shower makes you put to the wall to receive the water.
    Argentina, Couple, 31-40
  • 7.7

    Very Good

    24 Apr 2018
    Very accomodating receptionist that helps wherever she can. And the restaurant on the second floor is incredible with 10% discount for those that stay in the hostel 🙌 Unfortunately the beds were very hard, but that is the only negative of this place
    South Africa, Mixed Group, 18-24
  • 7.4

    Very Good

    12 Jan 2020
    I stayed here for 2 nights the beds have curtains and there is lockers but you need to provide your own lock, the beds and pillows are really solid and you only get a little Itchy blanket. The upstairs chill area is cool there’s seating and tables with a tv and swing seats. It’s perfect for the ferry being close by but no longer than 1/2 nights. The lady on reception is so lovely and accommodating. Thanks, Natalie
    England, Female, 25-30
  • 7.4

    Very Good

    05 Jul 2019
    Reception was very helpful and friendly. Calm, quiet hostel, very close to the port, shops, and scooter rent places. Room was clean, but bathroom facilities were poor - shower holder was broken so you had to hold it instead. Also quite dark in there, with a long metal door that is difficult to lock. No shelf to put your toiletries in the shower. Something I did like, there was a map and guide to the island put neatly on the towel and blanket on the bed for me. Also free water machine!
    England, Female, 18-24
  • 6.0


    04 Apr 2018
    Reception was closed when we arrived however, a member of staff kindly showed us to the room. On arrival a boy was sprawled across one of our beds despite having his own and gave no apology. The room had lockers and privacy curtains on the beds however, the mattresses are the worst I’ve come across in 5 months of travelling. Very hard, felt like you were sleeping on a hard block. Hostel is in a good location to the pier and staff were helpful in booking a taxi in advance for the next day.
    England, Female, 18-24
  • 4.6


    02 Dec 2018
    It was the worst hostel I've stayed &my first booking with Hostelworld which really discouraged me to book again with them. The hostel had 'fabulous' reviews but not sure who wrote them. The mattress was MOST UNCOMFORTABLE I ever experienced in my life, the room was in a basement with no daylight, everything in the bathroom was falling apart (not to mention yellow water from the taps:( ), the showers had metal doors are were rusty so after I couldn't get out, I never locked again. NIGHTMARE ;(
    Poland, Female, 25-30
Read all reviews


  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Board Games
  • Wi-Fi