Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.7
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Koh Tao is an exotic and tropical heaven where rarely people don't come back after the first visit, our goal is transform our customers in friends not only supplying good services at cheap prices but also sharing with them the love we feel for this island.

Neptune is a Boutique Guesthouse & Hostel located in Mae Haad, Koh Tao harbor. On the Guesthouse/Hostel's terrace, that overlooks the port of Koh Tao, is located our Mediterranean Restaurant/Cafè, the perfect place where our guests can relax after a diving, snorkeling or 'doing anything' day.

We offer 5 rooms A/C, TV sat, Hot water + 30 beds A/C, towels, bed sheets, blankets, pillow, padlocks, bed lights Free WIFI and CCTV security cameras are provided in the building.

We are 50mt walking from the beach.

***Property Polices and Conditions***
1).Check in from 11am and check out before 10am.
2).1 day advance notice for free cancellation.
3).Cash payment only upon arrival. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.2

  • Security 8.0

  • Location 8.4

  • Staff 8.8

  • Atmosphere 6.4

  • Cleanliness 7.6

  • Facilities 7.6


Latest Reviews

  • 10.0

    Superb

    21 Aug 2018
    Perfect location opposite ferry pier! Wonderfully helpful staff and a great restaurant upstairs where guests can also relax, even when it's closed to customers. Best place to stay.
    New Zealand, Male, 31-40
  • 9.7

    Superb

    26 Jan 2019
    Very helpful staff
    Australia, Male, 25-30
  • 9.4

    Superb

    14 Jan 2018
    I loved this hostel so much!! Great food, great atmosphere and a great place to meet new friends. Pizza parties are the best!!!! 200 baht for all you can eat pizza. And they can arrange various diving courses and day trips such as snorkelling etc. The guy who runs reception called Nas is brilliant. The best host I have ever experienced. He is so friendly and makes sure your stay is perfect! He is also a great musician and shared some lovely nights singing with him. He makes the hostel fun!!!
    England, Male, 18-24
  • 8.9

    Fabulous

    28 Feb 2018
    Had a nice stay. The staff was very friendly and the room got cleaned every day. Totally recommend it. I would stay there again.
    Germany, Male, 18-24
  • 8.3

    Fabulous

    29 Jan 2018
    Staff very friendly and room was okay, with 2 showers and 3 toilets - the mattresses were wrapped in cling film, which added to how rock hard they are to sleep on! Not a fan of hard beds personally. Nice restaurant upstairs with money off if you stay at this hostel.
    England, Male, 25-30
  • 8.0

    Fabulous

    11 Sep 2018
    Good location. You have a discount in the restaurant that's upstairs. The bathroom could be improved. You hear everything that is said in the bathroom of the other room. Also the shower makes you put to the wall to receive the water.
    Argentina, Couple, 31-40
  • 7.7

    Very Good

    24 Apr 2018
    Very accomodating receptionist that helps wherever she can. And the restaurant on the second floor is incredible with 10% discount for those that stay in the hostel 🙌 Unfortunately the beds were very hard, but that is the only negative of this place
    South Africa, Mixed Group, 18-24
  • 7.1

    Very Good

    19 Feb 2018
    Stayed here for one night because it’s close to the pier. Worst bed that I’ve eve slept in, when I woke up I had bad back pain. Not much of an atmosphere neither. There’s a lot better places to stay in the centre.
    England, Male, 25-30
  • 6.0

    Good

    04 Apr 2018
    Reception was closed when we arrived however, a member of staff kindly showed us to the room. On arrival a boy was sprawled across one of our beds despite having his own and gave no apology. The room had lockers and privacy curtains on the beds however, the mattresses are the worst I’ve come across in 5 months of travelling. Very hard, felt like you were sleeping on a hard block. Hostel is in a good location to the pier and staff were helpful in booking a taxi in advance for the next day.
    England, Female, 18-24
  • 4.6

    Rating

    02 Dec 2018
    It was the worst hostel I've stayed &my first booking with Hostelworld which really discouraged me to book again with them. The hostel had 'fabulous' reviews but not sure who wrote them. The mattress was MOST UNCOMFORTABLE I ever experienced in my life, the room was in a basement with no daylight, everything in the bathroom was falling apart (not to mention yellow water from the taps:( ), the showers had metal doors are were rusty so after I couldn't get out, I never locked again. NIGHTMARE ;(
    Poland, Female, 25-30
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Facilities

Free
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Security Lockers
Services
  • Housekeeping
  • Luggage Storage
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant

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