Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full.
Up to 14 days prior to arrival - 50% of the stipulated fee.
Up to 7 days prior to arrival - 75% of the stipulated fee.
Less than 7 days prior to arrival - 100% of the stipulated fee.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description


Once in Cape Town is a hostel for adventurous and young at heart travelers, where you can tailor make your own experience. We believe that when travelling, the four most important elements of that “Once in a lifetime” experience include: Great Location, a great vibe, Safety and Good value for money.

Once in Cape Town is located in Kloofstreet a vibrant area in Cape Town with lots of nice restaurants, sites and activities. Down the Street you'll find the popular Longstreet famous for its bars and clubs, there you can find a bar for every taste, so perfect to party all night long, but far enough from the noise of the city. Not in the mood to venture out? Fear not! Our relaxing back area with self-catering kitchen, outdoor fire-pit and meditation garden gives you space to work and chill. We have 3 in-house restaurants - the gourmet burger joint, Hudsons; a restaurant called Today Tomorrow that plays tunes throughout the week with one Caveat - only vinyl DJ's and cafe deli: Yours Truly - our in-house cafe where breakfast is served. The deli transforms into a hip bar for day-time merriment, and is open until 11pm. Local Captonians love this place - perfect to meet local friends.

Reception and concierge are open 24 hours - book a surf lesson, a wine tasting trip, a visit to Cape Point, sky diving, shark cage diving and much more! Our staff love to travel and are city ambassadors who gladly answer all your questions and offer travel tips and advice. We invite you to join daily free activities like hiking Lions Head or watching the sunset at Signal Hill and make your stay unforgettable and meet new friends.

Every room is Ensuite with private bathroom (even dorms) so no awkward night meanders here! The dorm beds are custom-made extra length, with a safety locking box and charging space for your laptop etc. The private rooms offer hotel-like privacy along with DSTV.

Please note:
We have 24 hour reception. Normal Hostel Terms and conditions apply. please see on the booking confirmation that will be send to you. Please make suggestions when you are at ONCE in Cape Town

Check in: after 14:00 (early check-ins by arrangement)

Please Note: We require your CVC code in order to guarantee your booking. We will be in touch with you shortly after booking online.

Check out: 10:00 (Late Check-outs by arrangement)

Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Payment upon arrival by credit cards, debit cards.

Taxes included.
Breakfast included in Private Rooms
No curfew.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.4

  • Location 9.7

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 9.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    03 Jul 2019
    The staff was amazing, people in the hotel were extremely nice and welcoming. There were also a ton of activities for guests to engage in to meet others as well.
    USA, Male, 25-30
  • 10.0


    20 May 2019
    One of the best hostels I have ever been. Staff is amazing and helpful, breakfast is good, rooms are clean and comfortable. Also, they offer a lot of activities for the guests, which really enriched our time there.
    Brazil, Female, 25-30
  • 10.0


    15 Mar 2019
    Had the best stay here. Staff are super friendly, rooms really nice. The atmosphere is always good, best on the weekends though. Was super easy to meet people as a solo traveler. Location is perfect as so close to all the food places and bars. Would 100% stay here again if I return to Cape town. It's not the cheapest but it's worth the money in my opinion.
    England, Female, 18-24
  • 10.0


    01 Dec 2018
    1. Great atmosphere & nice place to stay with friends /alone . 2. Near to table mountain, long street, V & A ,district 6 museum n other attractions. 3. Good breakfast. 4. My only observation is, staying in cottage was little disturbing for people resting/sleeping inside because of the noise from the folks enjoying drinks and dinner on the sittings beside the room in the evening ,otherwise I like it, love it n in future also I make an endeavour to stay at this place.
    India, Male, 25-30
  • 9.7


    06 Feb 2019
    The facilities are that of a nice hotel, definitely worth it for a few more dollars than most accommodation. It's in a really nice area, and it's cool in that you can begin the party there but also just chill if you want.
    Australia, Male, 25-30
  • 9.1


    20 Nov 2018
    Great hostel with a great location and friendly staff! Probably the coolest hostel in town.
    Denmark, Male, 25-30
  • 8.9


    29 Jun 2019
    I stayed at ONCE for a week and loved it! I was travelling alone but the daily social events were great for meeting people and the staff were so friendly. The hostel is also perfectly located, walking distance to Bo Kaap, shopping areas, restaurants and only a short uber ride to anything else. Definitely would recommend and stay again :)
    Australia, Female, 25-30
  • 8.3


    08 Feb 2019
    Amazing staff & bar with probs one of the best atmospheres at night in Cape Town. I suppose it depends on what kind of traveller you are- if you plan to use cooking facilities then value for money increases as they have a nice kitchen area with a good vibe. But if you're not using them you can probs find a hostel with cheaper beds and similar quality. Only negative note is the fan in the 2 bunk bed room isn't really placed well for cooling people in their beds.
    Scotland, Male, 25-30
  • 8.3


    09 Nov 2018
    On hostel world they said the breakfast was included but when I asked about getting it they said that my room I booked does not get free breakfast and that what is on Hostelworld is wrong.... and no compensation was given apart from an apology Apart from they is was a good set up with the beds and a nice vibe You need a large lock for the lockers as a bag lock is to small to work the normal mix dorms are above the bar and it is loud all night The wifi was ok-ish
    Australia, Female, 18-24
  • 6.6


    04 Feb 2019
    I really didn't like this hostel. Having a busy "hipster" bar as part of it open to public made it very difficult to meet other travellers, the one common area they had near the kitchen really lacked atmosphere. Some staff were friendly but others were quite unhelpful, felt I was bothering them when I asked some questions about CT.
    Scotland, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games