Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full.
Up to 14 days prior to arrival - 50% of the stipulated fee.
Up to 7 days prior to arrival - 75% of the stipulated fee.
Less than 7 days prior to arrival - 100% of the stipulated fee.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 8 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description


Once in Cape Town is a hostel for adventurous and young at heart travelers, where you can tailor make your own experience. We believe that when travelling, the four most important elements of that “Once in a lifetime” experience include: Great Location, a great vibe, Safety and Good value for money.

Once in Cape Town is located in Kloofstreet a vibrant area in Cape Town with lots of nice restaurants, sites and activities. Down the Street you'll find the popular Longstreet famous for its bars and clubs, there you can find a bar for every taste, so perfect to party all night long, but far enough from the noise of the city. Not in the mood to venture out? Fear not! Our relaxing back area with self-catering kitchen, outdoor fire-pit and meditation garden gives you space to work and chill. We have 3 in-house restaurants - the gourmet burger joint, Hudsons; a restaurant called Today Tomorrow that plays tunes throughout the week with one Caveat - only vinyl DJ's and cafe deli: Yours Truly - our in-house cafe where breakfast is served. The deli transforms into a hip bar for day-time merriment, and is open until 11pm. Local Captonians love this place - perfect to meet local friends.

Reception and concierge are open 24 hours - book a surf lesson, a wine tasting trip, a visit to Cape Point, sky diving, shark cage diving and much more! Our staff love to travel and are city ambassadors who gladly answer all your questions and offer travel tips and advice. We invite you to join daily free activities like hiking Lions Head or watching the sunset at Signal Hill and make your stay unforgettable and meet new friends.

Every room is Ensuite with private bathroom (even dorms) so no awkward night meanders here! The dorm beds are custom-made extra length, with a safety locking box and charging space for your laptop etc. The private rooms offer hotel-like privacy along with DSTV.

Please note:
We have 24 hour reception. Normal Hostel Terms and conditions apply. please see on the booking confirmation that will be send to you. Please make suggestions when you are at ONCE in Cape Town

Check in: after 14:00 (early check-ins by arrangement)

Please Note: We require your CVC code in order to guarantee your booking. We will be in touch with you shortly after booking online.

Check out: 10:00 (Late Check-outs by arrangement)

Cancellation policy: 24h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Payment upon arrival by credit cards, debit cards.

Taxes included.
Breakfast included in Private Rooms
No curfew.
Non smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 9.4

  • Location 9.4

  • Staff 8.7

  • Atmosphere 8.9

  • Cleanliness 8.6

  • Facilities 8.5

Latest Reviews

  • 10.0


    09 Mar 2020
    Had a fantastic stay! The are is fantastic. It’s central enough to go anywhere but safe and quiet enough to be comfortable. The staff were very helpful, there’s an ATM in the lobby, and a full bar plus lots of balcony hang out space. I will stay here again when I come back to Cape
    Canada, Male, 31-40
  • 10.0


    02 Jan 2020
    Amazing hostel - bar out the front added a great atmosphere! great location on the trendy and safe Kloof st. Very social for a big hostel yet rooms were quiet for a chill night in. if needed. Travel desk really helpful with tour bookings and the daily free activities was an awesome way to make new friends while getting out and about. Thanks for a great stay! Best hostel in cape town!
    Australia, Female, 18-24
  • 10.0


    09 Dec 2019
    Awesome place, couldn't fault it. Staff friendly and welcoming, although I was traveling alone, at no point did I feel alone, the staff were always ready to have a chat and a laugh. Total score 11 out of 10.
    England, Male, 41+
  • 9.1


    25 Jan 2020
    This hostel was ideal for me - the dorms were small but well designed with little hidden cupboards for each bed which could be locked and a decent inside the room bathroom. I would definitely recommend and stay here again. It is well located near a free walking tour, bus stop and local supermarkets. There are kitchen facilities out the back and at night the attached bar is really lively until close.
    England, Female, 18-24
  • 9.1


    23 Dec 2019
    This was the best hostel I stayed at for getting to know others! I was here At Christmas and I was happy to be able to find people quickly that I could hang out with so I wasn’t alone. Love that they have a what’sapp group to plan activities and that hostel plans one activity every day! A word of warning - if your room is facing the bar it will be very loud until about 1am. Facilities could use a little fixing up- Bathroom door didn’t shut and door to room stuck so it was difficult to close
    USA, Female, 18-24
  • 8.9


    12 Feb 2020
    A lovely place to hang out and meet others
    Germany, Female, 31-40
  • 8.6


    15 Feb 2020
    Cool Hostel in a nice neighborhood and an awesome view at the Table Mountain. Friendly staff and good airport transfer especially with Domingo.
    Germany, Female, 25-30
  • 8.3


    15 Feb 2020
    I accidentally booked into a room that had a really loud bar outside. If you like going to bed early I’d avoid this place. Also, there were lots of little cockroaches around our room. Lucky I’m not afraid of bugs!
    Australia, Female, 18-24
  • 7.7

    Very Good

    27 Jan 2020
    Very nice hostel with good atmosphere and great bar/ rooftop terrace!! Room that I stayed in was a bit cramped and very hot (No airco). It smelled like a sweaty lockerroom, could be that it was due to the three adolescent guys staying in it besides me. Didn’t sleep very well due to this. bathroom was nice though. Plus great breakfast included for the hostel price😋
    Netherlands, Female, 31-40
  • 7.1

    Very Good

    13 Jan 2020
    Over all it is a good hostel, but not the best hostel for a solo backpacker.
    Canada, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • ATM
  • Bicycle Hire
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games