Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Olive Spring Hostel Female Only

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Olive Spring is a female-only hostel located in the heart of Georgetown's heritage zone. Surrounded by all the sights of Georgetown by day, and right in the middle of all the hawker stalls, food courts and bars by night, you couldn't ask for a better location in the whole of Penang.

We started out as a cafe called Mugshot Cafe, now we offer beds on the upper floor for accommodation. The hostel is new to our establishment, we have just started taking bookings in from May 2018. The entrance is via the cafe downstairs which operates daily from 8am till 12am.

We are also connected to a bakery next door, do not be surprised by the smell of freshly baked breads early in the morning.

We use a lot of wood within the cafe and dorms, which gives it a more warm look along with an air well in the center and back of the property for ventilation and natural light.

***Property Policies & Conditions:
1. Cancellation policy : At least 2 days advance notice for free cancellation.
2. Check in from 12noon to 9pm and check out before 12noon.
3. Payment of the balance upon arrival by cash only.
4. All of our rooms are non-smoking. Guest can smoke outside the residence at ground level.
5. We do not allow pets.
6. For Non-Malaysian Guest, RM10 for each room per night as Tourism tax implemented starting 1st Sept 2017.
7. Reception working hours: 8am-9pm. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 8.7

  • Location 9.6

  • Staff 9.3

  • Atmosphere 8.4

  • Cleanliness 8.8

  • Facilities 8.4

Latest Reviews

  • 10.0


    04 Jul 2019
    If you are the type that prefers peace and quiet--this is not the hostel for you. Music & conversations run deep into the night (past midnight) and you can hear prep/loud conversations as early as 7:30 am. I didn't mind the background noise and you sort've get used to it. The convenience of this hostel trumps the noise factor for me. Hawker stalls right out in front, bakery/cafe just below, and many things walking distance. It's a great spot overall =) Welcoming staff too!
    USA, Female, 25-30
  • 10.0


    05 May 2019
    I loved this hostel! It was so cozy and clean, the water was hot and the cafe served a great coconut coffee!! The staff was also very sweet and helpful.
    USA, Female, 25-30
  • 9.7


    11 Jun 2019
    Clean, comfortable good location. Such a good hostel to stay at and right in the middle of the action of Georgetown. The beds are very nice and the bathroom is extremely nice and clean. The cafe downstairs is very convenient as well.
    USA, Female, 18-24
  • 9.7


    05 Feb 2019
    Loved this little hostel! Olive Spring isn’t very big and isn’t your typical hostel - which we loved. It is above the loveliest cafe which is also the only area to socialise, so this isn’t a hostel for meeting people, but is perfect if you want a quiet place to go back to at night. The location is great and all of the staff were so friendly and didn’t bother you at all. Bedrooms and bathroom were modern and so clean, the best hairdryer! Security isn’t amazing as anyone from the cafe could enter
    Wales, All Female Group, 18-24
  • 9.1


    17 May 2019
    Overall had a pleasant stay. Location is really good, you can find bars and street food right at your doorstep. One small issue is that the shutters are usually closed after midnight, so it can get a little noisy when someone opens it. Also, there were no blankets for the bed so it can get cold in the middle of the night.
    Singapore, Female, 25-30
  • 9.1


    14 Mar 2019
    Overall, we really enjoyed our stay here. The all-female aspect is really nice, especially for two women traveling alone. The facilities were extremely clean, the beds were comfortable, and the staff was friendly and helpful. The Mug Shot Cafe is downstairs, so you wake up to the smells of baked goods and can go down for a coffee and bagel or yogurt before starting your day. The one drawback is that it is around the corner from Love Lane, so you can hear the music until it turns off around 2am.
    USA, All Female Group, 18-24
  • 8.6


    30 Apr 2019
    Mixed review here. Staff-AMAZING. So nice and fun, cafe is delicious. But after staying my sister and I realized it’s just a cafe that has rooms attached. Literally there are not real walls in the private room, it’s next to a bar street, ear plugs So if you want to party and have a delicious breakfast in the morning this is the place to stay. If you want to sleep I would recommend the dorm and noise canceling headphones and sleeping pills.
    USA, Female, 25-30
  • 7.4

    Very Good

    25 Feb 2019
    I liked this hostel but there were a few areas that could be improved. The hostel seems to be run by the same staff that’s operates the cafe below. Therefore it feels like there is no one who is quite in charge. The bathroom has a major leak and the floor was always flooded. Also the sheets don’t really fit the beds and with plastic underneath it’s not a comfortable situation. On the other hand, you get woken up by the smell of baking pastery. So that’s nice.
    USA, Female, 31-40
  • 7.1

    Very Good

    03 May 2019
    This hostel was in a great location. The vibe was nice and facilities were good overall. Though, the bathroom was not as nice. The sink area was great but the door to the shower was unstable and the shower area was not as clean. But overall the hostel was a good pick for the price!
    USA, Female, 18-24
  • 6.3


    24 Feb 2019
    Noisy...dorm above cafe with NO DOOR TO DORM JUST CURTAINS. Noisy past midnight and baking begins at 4a.m. If you need to sleep this is not the place. Food is good. No coffee for guests but room rate is low!
    USA, Female, 41+
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Parking
  • Reading Light
  • Late check-out
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Cafe