Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full.
Up to 14 days prior to arrival - 50% of the stipulated fee.
Up to 7 days prior to arrival - 75% of the stipulated fee.
Less than 7 days prior to arrival - 100% of the stipulated fee.

Additional Terms and Conditions

7.2 Groups:

7.2.1 The contractual partner may terminate the contract for groups, according to the

following provisions and in accordance with what is stated in paragraph 2.1.2,

provided that no other arrangement has been made in writing in by the contracting

parties The following cancellation fees shall be set: Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full. Up to 14 days prior to arrival - 50% of the stipulated fee. Up to 7 days prior to arrival - 75% of the stipulated fee. Less than 7 days prior to arrival - 100% of the stipulated fee.

7.2.2 The hotel has the right to apply the rates for individual guest in the event that the

group is reduced to 10 or fewer people.

7.2.3 The right to cancel of the contractual partner will expire if not exercised within the

agreed time.

7.2.4 If the termination is produced out of term or on a volume greater than agreed under

contract, general conditions governing the hotel cancellation will apply under the

provisions of paragraph 7.1.

7.2.5 Upon cancellation, a 7% administration fee will be subtracted from the total

refundable amount. The administration fee will be charged on top of the cancellation


The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Once in Joburg is an all-star hotel where you can tailor make your own experience. Centrally located in the bustling Braamfontein creative precinct, it offers young at heart travellers a safe place from which to SLEEP EAT and EXPLORE the city of Johannesburg.

Within walking distance of Once in Joburg, you'll find coffee roasters and coffee shops, restaurant, live music venues, farmers markets, free walking tours, the red city bus stop and much more.
The reception and concierge are open 24 hours, and the staff are city ambassadors who are always willing to help and share their passion for Johannesburg. Looking to join a local house party, cycle to an art gallery or play giant scrabble? Then join our daily free activities to experience Johannesburg in a fun way. You can book all your transfers to Kruger, Bazbus tickets and local day trips on site or by contacting our friendly team via email before arrival.

The rooms are neat, clean and ensuite, offering basic luxuries such as air conditioner, crisp white linen, flat screen TV's (privates only), safety deposit box and block out curtains. The on-site bar provides the perfect opportunity to meet other travellers. Shared rooms (sleeping maximum 4) are also ensuite, and offer a more budget offering to the independent traveller. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.9

  • Location 8.1

  • Staff 9.5

  • Atmosphere 8.8

  • Cleanliness 9.3

  • Facilities 9.2

Latest Reviews

  • 10.0


    13 Feb 2020
    Amazing Hostel,good location,friendly stuff,very clean,very safe and they have cinema-movie room.I love it. Cheers!
    Italy, Male, 41+
  • 10.0


    07 Jan 2020
    I had an amazing time at once in Joburg, I found the staff very supporting, helping me personally to locate different areas of the hostel and of Joburg itself as well as how to choose the the perfect trips for my stay. I would like to thank Staff member X , for helping me to make the most of my trip, by showing me local experiences and teaching me the history of Joburg and experience township life. I felt very included in all active thanks to X and Shepard , great brilliant staff.
    England, Female, 31-40
  • 9.7


    07 Feb 2020
    Great place, lovely people to interact and help you out.
    India, Male, 25-30
  • 9.7


    02 Feb 2020
    Had a wonderful safe stay at once in joburg, you make friends easily. They have events every night and offer trips to book in the morning. Life who took us on the walking tour was amazing , the whole time we stayed he showed us other great places to eat and see. After going to Kruger we decided to stay here again before our flight home.
    USA, Mixed Group, 18-24
  • 9.4


    11 Mar 2020
    Located in the center, it is safe to walk around during the day. Take uber at night. More of a hotel than a hostel. Great staff and breakfast included.
    France, Female, 25-30
  • 9.4


    19 Jan 2020
    Great atmosphere with some events sponsored by hostle. Not too bad of a walk from Park Station; just stay deligent. Would def stay again!
    USA, Male, 31-40
  • 9.1


    19 Feb 2020
    Nice atmosphere and good location All of the staff are friendly especially a staff named Life who took us to a market, called a taxi for us and even taught us how to play billiards!
    Japan, Male, 18-24
  • 9.1


    22 Jan 2020
    Nice place, good staff. Easy enough to meet people and very nice rooms. The pictures on here are very different to real life ha! I don’t recognise that outside area! Trips were expensive.
    England, Male, 31-40
  • 8.9


    19 Jan 2020
    Good facilities. Clean. Staff is comprised of voulantiers who work for free. Location is not great as it is not safe and there is nothing around. Welcome to Joburg!
    Ukraine, Male, 25-30
  • 6.0


    25 Feb 2020
    OK hostel, but dirty bathroom in the room during the whole stay. People not from the room constantly coming in and out due to a girl sharing her key card. A bit unsafe.
    Italy, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room
  • Pool Table
  • Wi-Fi