Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full.
Up to 14 days prior to arrival - 50% of the stipulated fee.
Up to 7 days prior to arrival - 75% of the stipulated fee.
Less than 7 days prior to arrival - 100% of the stipulated fee.

Additional Terms and Conditions

7.2 Groups:

7.2.1 The contractual partner may terminate the contract for groups, according to the

following provisions and in accordance with what is stated in paragraph 2.1.2,

provided that no other arrangement has been made in writing in by the contracting

parties The following cancellation fees shall be set: Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full. Up to 14 days prior to arrival - 50% of the stipulated fee. Up to 7 days prior to arrival - 75% of the stipulated fee. Less than 7 days prior to arrival - 100% of the stipulated fee.

7.2.2 The hotel has the right to apply the rates for individual guest in the event that the

group is reduced to 10 or fewer people.

7.2.3 The right to cancel of the contractual partner will expire if not exercised within the

agreed time.

7.2.4 If the termination is produced out of term or on a volume greater than agreed under

contract, general conditions governing the hotel cancellation will apply under the

provisions of paragraph 7.1.

7.2.5 Upon cancellation, a 7% administration fee will be subtracted from the total

refundable amount. The administration fee will be charged on top of the cancellation


The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Once in Joburg is an all-star hotel where you can tailor make your own experience. Centrally located in the bustling Braamfontein creative precinct, it offers young at heart travellers a safe place from which to SLEEP EAT and EXPLORE the city of Johannesburg.

Within walking distance of Once in Joburg, you'll find coffee roasters and coffee shops, restaurant, live music venues, farmers markets, free walking tours, the red city bus stop and much more.
The reception and concierge are open 24 hours, and the staff are city ambassadors who are always willing to help and share their passion for Johannesburg. Looking to join a local house party, cycle to an art gallery or play giant scrabble? Then join our daily free activities to experience Johannesburg in a fun way. You can book all your transfers to Kruger, Bazbus tickets and local day trips on site.

The rooms are neat, clean and ensuite, offering basic luxuries such as air conditioner, crisp white linen, flat screen TV's (privates only), safety deposit box and block out curtains. Breakfast is included at restaurant the Immigrant for all room types except our budget rooms. The on-site bar provides the perfect opportunity to meet other travellers. Shared rooms (sleeping maximum 4) are also ensuite, and offer a more budget offering to the independent traveller. View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 8.6

  • Location 7.9

  • Staff 9.2

  • Atmosphere 8.7

  • Cleanliness 9.3

  • Facilities 9.0

Latest Reviews

  • 10.0


    13 Oct 2019
    Once was great! Very clean and modern. 1st floor lounge with kitchen and plenty of space to hang out. Millicia at the front desk was especially helpful. She took the time to carefully show us maps and give lots of advice for a couple of RSA new timers. Thank you so much! Only thing is make sure to state if you want floor or bunk beds if in a shared room.
    USA, Mixed Group, 18-24
  • 10.0


    01 Oct 2019
    We absolutely loved our time here. The place has a cool and relaxed vibe and is really kept pristine and also provides great value for money. Big Ups guys!
    South Africa, Female, 25-30
  • 9.7


    13 Nov 2019
    The staff of this hostel takes over any negative parts of the hostel. You cant find nicer people than this
    USA, Male, 25-30
  • 9.7


    24 Aug 2019
    The hostel is great, staff super! Best shower ever ina hostel!! The staff helped us with few arrangements and also one of the girls went with us walking to buy a SIM card coz it was late to walk alone .. the area at night changes a lot and it's not safe. She was so cute! I definitely recommend this hostel!
    Argentina, Female, 31-40
  • 9.4


    20 Sep 2019
    Stayed at this hostel many times over the last month, and really enjoyed it. Staff were always friendly and helpful, especially Thomas and Avuyile who went out of their way to help at all times. Overall excellent hostel. Would definitely recommend it
    England, Male, 31-40
  • 9.1


    13 Oct 2019
    Rooms where clean and spacious. The staff was always polite and keen to help. Good scene for solo traveller who wants to make friends and mingle. Will definitely stay again x
    Ireland, Female, 18-24
  • 8.6


    09 Nov 2019
    Its nice if you can sell some beers ir food in the hostel.
    Colombia, Male, 25-30
  • 8.3


    03 Nov 2019
    Great hostel with a good location. Staff was friendly and facilities were good. However, not the cleanest rooms and no soap in the big bathroom on 1st floor. Nevertheless, Would stay here again!
    Denmark, Male, 25-30
  • 5.1


    11 Nov 2019
    Upon check in, nobody offered to show me around the hostel, just gave me my room key. I had pre-paid for a beer online through their website & they did not have one for me. When I asked about it, all they had were warm beers. Staff was not helpful when I was trying to book a tour. There were no common areas to hang out in aside from the lobby & the WiFi only worked in the lobby, but did not work well otherwise. I was told by locals it was too dangerous to walk around outside.
    USA, Male, 25-30
  • 2.9


    27 Sep 2019
    Unfortunately the clerk from the sales desk would lie to me, and the hostel management backed her up and made me pay for something twice. Don't close anything with them!
    Israel, Male, 25-30
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room
  • Pool Table
  • Wi-Fi