Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full.
Up to 14 days prior to arrival - 50% of the stipulated fee.
Up to 7 days prior to arrival - 75% of the stipulated fee.
Less than 7 days prior to arrival - 100% of the stipulated fee.

Additional Terms and Conditions

7.2 Groups:

7.2.1 The contractual partner may terminate the contract for groups, according to the

following provisions and in accordance with what is stated in paragraph 2.1.2,

provided that no other arrangement has been made in writing in by the contracting

parties The following cancellation fees shall be set: Up to 21 days prior to arrival - free of charge and the deposit will be refunded in full. Up to 14 days prior to arrival - 50% of the stipulated fee. Up to 7 days prior to arrival - 75% of the stipulated fee. Less than 7 days prior to arrival - 100% of the stipulated fee.

7.2.2 The hotel has the right to apply the rates for individual guest in the event that the

group is reduced to 10 or fewer people.

7.2.3 The right to cancel of the contractual partner will expire if not exercised within the

agreed time.

7.2.4 If the termination is produced out of term or on a volume greater than agreed under

contract, general conditions governing the hotel cancellation will apply under the

provisions of paragraph 7.1.

7.2.5 Upon cancellation, a 7% administration fee will be subtracted from the total

refundable amount. The administration fee will be charged on top of the cancellation


The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Once in Joburg is an all-star hotel where you can tailor make your own experience. Centrally located in the bustling Braamfontein creative precinct, it offers young at heart travellers a safe place from which to SLEEP EAT and EXPLORE the city of Johannesburg.

Within walking distance of Once in Joburg, you'll find coffee roasters and coffee shops, restaurant, live music venues, farmers markets, free walking tours, the red city bus stop and much more.
The reception and concierge are open 24 hours, and the staff are city ambassadors who are always willing to help and share their passion for Johannesburg. Looking to join a local house party, cycle to an art gallery or play giant scrabble? Then join our daily free activities to experience Johannesburg in a fun way. You can book all your transfers to Kruger, Bazbus tickets and local day trips on site.

The rooms are neat, clean and ensuite, offering basic luxuries such as air conditioner, crisp white linen, flat screen TV's (privates only), safety deposit box and block out curtains. Breakfast is included at restaurant the Immigrant for all room types except our budget rooms. The on-site bar provides the perfect opportunity to meet other travellers. Shared rooms (sleeping maximum 4) are also ensuite, and offer a more budget offering to the independent traveller. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.4

  • Location 7.8

  • Staff 8.6

  • Atmosphere 8.0

  • Cleanliness 9.0

  • Facilities 8.4

Latest Reviews

  • 9.7


    10 Apr 2019
    I had one of the most amazing times at Once in Joburg! The staff was so nice and were always available to help! Faraad is the best party ambassador around and made my nights awesome! The Braai night was unbelievable and was super satisfying. Can’t wait for my next stay at Once in Joburg!!!!
    USA, Male, 18-24
  • 9.4


    27 Jan 2019
    I had a very good experience, the room was clean but the mattress was sagging somewhat. Most of the staff were really good, the ones at the restaurant especially at breakfast time were somewhat rude. The location is great for easy access to public transport and other shopping spots.
    Kenya, Female, 41+
  • 8.9


    08 Feb 2019
    Once in Joburg is a very clean, good located, nice hostel. Unfortunately the perfect location brings its downside.. it's very central in-between other buildings, which doesn't allow spreading wide.. it goes high - more like a hotel. People don't really get to meet each other except in the elevator. The common room doesn't invite to hang out neither as it's not very comfortable. It doesn't have that warm hostel vibes... I can still recommend it! Efforts are being made to make the stay pleasant.
    Germany, Female, 31-40
  • 8.3


    01 Feb 2019
    Had many problems with booking through Hostelworld apparently as the staff said I wasn’t included for breakfast and they checked me out early and took my stuff away when I’d already paid for the nights. Staff were accommodating, but untrained and slow.
    Australia, Male, 25-30
  • 8.0


    30 Mar 2019
    Good option on a thriving neighborhood near Downtown. Extremely noisy at night due to the party places down stairs but things get quieter around 11PM. Convinient for the Hop On Hop Off bus (stop right across the street) and nice options in cafes, restaurants and bars all nearby. Dicey area after hours but that's the way the city works.
    USA, Male, 41+
  • 8.0


    27 Feb 2019
    It was very big and hotel like. The only ones being social, seemed to be the volunteer workers. Otherwise it was a nice place. Had some trouble with my booking, but I guess it wasn't there fault
    Denmark, Female, 18-24
  • 7.4

    Very Good

    01 Apr 2019
    ok stay - nothing extraordinary. beware of wrong info on the website. breakfast is not included. had to pay extra for a underwhelming breakfast. better go to a café
    Switzerland, Male, 31-40
  • 7.4

    Very Good

    04 Mar 2019
    The security lockers by the bed have small holes so my typical size lock didn't fit. Also the big cupboards they provide would be great if they also fit a lock but they aren't secure. The location was okay as far as not being in a rundown area, but not much to do.
    Canada, Male, 31-40
  • 6.9


    01 Mar 2019
    The hostel was pretty nice. Maybe it was just the room I had- but it was SO hot with no fan or AC on, and the window opened out over a bar that had people singing very loudly until 3 am each night. Really really hard to get to sleep.
    USA, Female, 18-24
  • 6.9


    02 Feb 2019
    All things are nice! excluding WiFi and breakfast
    Brazil, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Wheelchair Friendly
  • 24 Hour Reception
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Tea & Coffee Making Facilities
  • Games Room
  • Pool Table
  • Wi-Fi