Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Open Hostel Madrid

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Open Hostel Madrid is located in the heart of Madrid, on the Gran Via, 5 minutes from Puerta del Sol, Plaza de Cibeles, Puerta de Alcala, Retiro Park, Prado and Reina Sofia, Thyssen, Chueca, etc. area full of restaurants and bars of all kinds. Metro stations within 5 minutes.

Check in from 15:00 to 23:00 (No check in after this time)
Check out before 11:00 (Late check out will be charged)

Reception hours: 8:30 a 24:00 h.

Cancellation policy: 7 days before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your credit card before arrival.

Taxes included.

No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.1

  • Location 9.8

  • Staff 8.9

  • Atmosphere 7.7

  • Cleanliness 8.4

  • Facilities 8.0

Latest Reviews

  • 10.0


    19 Feb 2019
    It was my first time in Spain and this place couldn’t have been more perfect! The hostel was very cute, worth it! The staff were super amazing, friendly and helpful!
    USA, Female, 18-24
  • 10.0


    31 Jan 2019
    It was nice and clean. The bed curtains really help and the location is just in the middle of the city centre - great! It looks good and the staff (I think her name was Ana) is very friendly and smart. Probably the best English speaking staff in Madrid Hostels. I will definitely go back!
    Romania, Male, 25-30
  • 9.7


    02 Apr 2019
    Great little hostel right in the center of Madrid. Aniz and Natalia were amazing hosts, friendly and informative. The premises were quite clean, there were very big lockers in the rooms and keys are provided by the hostel, the dorms are not very spacious but comfortable nevertheless, with AC, light and curtains. There is a small bar in the common room, so you can meet other travelers. There is an elevator if you have big luggage. I loved my stay at Open Hostel and recommend it!
    Bulgaria, Male, 31-40
  • 9.7


    21 Feb 2019
    The hostel was good. Friendly Brazilian recepcionist The only thing is the steps to reach the seventh floor.
    Brazil, Male, 31-40
  • 9.4


    18 Mar 2019
    Amazing friendly and helpful staff!! Great security as well (lockers with a lock included!). The 4-bed rooms are small, but each bed has its own curtain, light and plug. Feels very private! Chill out area is cute and they have cold beer readily available. Avoid the breakfast though. Not worth paying the 3 Euro. I would stay here again in a heartbeat!
    USA, Female, 31-40
  • 9.4


    09 Feb 2019
    Been here two times, amazing location.. friendly staff and good price. My go-to bed when in Madrid (:
    Mexico, Female, 31-40
  • 9.4


    06 Jan 2019
    Good location, especially if you need to go to the airport during the night or early in the morning because it's walking distance to Cibeles. Nice staff. Having curtains in bed is great.
    Brazil, Female, 41+
  • 8.9


    23 Jan 2019
    Excellent location, the staff is very kind and the rooms are ok. The only thing to improve is that the common rooms close at 23.
    Italy, Male, 31-40
  • 8.3


    08 Feb 2019
    Staff was really friendly and helpful, location couldn't be better and the rooms are OK. On the downside, the elevator was(is?) broken (Hostel is on the sixth floor btw).
    Brazil, Male, 31-40
  • 6.9


    05 Jan 2019
    I only read the previous comments after I did my reservation. I saw there were problems with bad bugs and strict regulations in the hostel. I dont know who from the hostel is answering those comments, but dude.. you should be much more professional. Your replies are just embarrassing. I wouldnt have booked this hostel if I read this first. Btw I was moved from the hostel on Gran via to another one, which was very tiny and dark. No lounge, no people. Definietly no bar and terrace. staff was cute.
    Hungary, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Cooker
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Games Room