Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Open Hostel Madrid

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Open Hostel Madrid is located in the heart of Madrid, on the Gran Via, 5 minutes from Puerta del Sol, Plaza de Cibeles, Puerta de Alcala, Retiro Park, Prado and Reina Sofia, Thyssen, Chueca, etc. area full of restaurants and bars of all kinds. Metro stations within 5 minutes.

Check in from 15:00 to 23:00 (No check in after this time)
Check out before 11:00 (Late check out will be charged)

Reception hours: 8:30 a 24:00 h.

Cancellation policy: 7 days before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your credit card before arrival.

Taxes included.

No curfew. View House Rules


Come hang out at our sociable hostel in the centre of Madrid. You’ll find loads of spots for eating, drinking and shopping on our doorstep. We're proud of our relaxed atmosphere – it's easy to meet new mates as you bond over your favourite TV show in our lounge or have a beer in our bar. You can soak up the Spanish vibes (and sunny rays) on our rooftop terrace and our games room will keep you entertained with a bit of friendly rivalry. There’s no curfew here so you can stay out as late as Madrid's famous party scene keeps you dancing.


You’ll find us right in the heart of Madrid, on Calle Gran Via, the main shopping street. The underground station's a two-minute walk away. We’re 15 minutes from El Retiro Park (perfect for city picnics) and if you're after a culture fix, check out the Museo Nacional Del Prado, 16 minutes away on foot. Buzzy nightlife's found in the Chueca district, a six-minute walk away. To reach us from the airport hop on line 8 to Nuevos Ministerios, change to line C4 to Sol then walk for five minutes.

Rooms and Dorms

Here at Open Hostel Madrid, we have mixed and female-only dorms with air con and heating as well as free linen. There are separate bathrooms for men and women and towels can be hired if you’ve forgotten yours. Our cabin-style bunks have curtains (so you can snuggle down in privacy) and come with a personal light and a plug to keep your devices charged.

Extras and activities

If you fancy exploring the city under your own steam we can sort you out with bike hire and a free map to keep you going in the right direction. You'll might be hungry when you get back so head to the guest kitchen to fix a hot meal. Or grab a snack from our café.

View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.1

  • Location 9.8

  • Staff 9.1

  • Atmosphere 8.1

  • Cleanliness 8.6

  • Facilities 8.5

Latest Reviews

  • 10.0


    24 May 2019
    Ana is super welcoming and helpful. The place has a cozy environment and they keep it super clean. The location is perfect. I definitely recommend it!
    Mexico, Female, 25-30
  • 9.4


    02 Jul 2019
    location and terrace very nice. a very charming hostel.
    Turkey, Female, 18-24
  • 9.4


    23 Jun 2019
    We loved our stay at Open Hostel! You cannot beat this location in the heart of Madrid on Gran Vía. The staff was very friendly and made the stay enjoyable. The value was great as we were able to stay in an all-girls 4 bed room for a very reasonable price. The only thing I would add is that although the facilities felt very secure, I wish there was a lock for the doors of each room, not just the outside. But overall we loved our stay and I would come back again!
    USA, All Female Group, 18-24
  • 9.1


    06 Jun 2019
    Very good hostel. Very central location, friendly staff and good facilities. But some fines (50 euro for lost key, 100 euro for late check out, 300 euro for any visitors) are strange and too high.
    Azerbaijan, Female, 31-40
  • 8.9


    14 May 2019
    Great except too many strict rules that made it feel unwelcoming.
    Canada, Female, 25-30
  • 8.6


    24 Jun 2019
    The hostel is central, has an outdoor area and common area. The beds are comfortable, each with a curtain, light and charging outlet. The hostel has a shoes on policy which I found to be a but weird. The hostel is a quiet, no drinking hostel so it seemed to attract an older crowd, although very relaxing and peaceful. Overall a good hostel but not one for socialising and going out
    Australia, Female, 18-24
  • 8.6


    14 Jun 2019
    This hostel was very calm, quiet, and relaxed. The terrace was gorgeous and gave us a nice area to relax. Very low-key. The staff was very kind and helpful and the views are wonderful!
    USA, Female, 18-24
  • 7.4

    Very Good

    15 Jun 2019
    Decent hostel for security and location, however found the bed pretty uncomfortable and the pillow I was given was wafer thin. The room got a bit hot but can’t expect much less with 6 people and Madrid in June. Otherwise clean bathrooms and nice outdoor area, not that I used it.
    Australia, Female, 25-30
  • 6.6


    21 May 2019
    If you want to sleep I wouldnt stay here. Staff was always stomping around and slamming doors, I even had to write a note that said Please Dont Slam the Doors , which obviously no one paid attention too. Quiet hours say 11pm but girls were yelling til 1am and no one said anything about it. Super tiny rooms and paper thin walls, the only good thing is the central location and rooftop terrace
    Poland, Female, 25-30
  • 4.9


    13 May 2019
    I had huge problem with OpenHostel. Nobody worried to solve. Last month I made a booking at the Open Hostel Madrid (n°: 270492-436936472) and paid by credit card on the website. When I got the hostel, the receptionist told me I had to pay in cash for the booking because it wasn't paid. Then I told her I've already paid on the website. She told me that I had to paid cash because it wasn't on her screen and if I really paid on the website the fee would be back for me in my account. I PAID TWICE.
    Brazil, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Cable TV
  • Common Room
  • Cooker
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Tea & Coffee Making Facilities
  • Games Room