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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Orchid Haven in Tanah Rata, Cameron Highlands, provides bed and breakfast where you'll get a safe, comfortable, clean room with a private bathroom (hot shower) and balcony. You can relax in the lounge surrounded by a beautiful hanging orchid garden with complimentary tea and coffee. Satellite TV and WiFi are available.

Tours, sightseeing and cooking classes are available to book from our place. And our staff will provide you with all the necessary information about activities in Cameron Highlands.

Property Policies & Conditions:
1. Check in Time: after 15:00 until 21:00
2. Check out Time: before 11:00
3. Reception is open till 21:00 (9 pm). *If you need to arrive later, let us know in advance.
4. 'Cash' payment only upon check in at the property.
5. At least 24 hours in advance notice for free cancellation.
6. Please respect the house rules: Strictly No smoking, No alcohol, No pork in the guest house property.

Please notice: A Tourist Tax of 10MYR per night per room is implemented by the Royal Malaysian Customs Department. Guests with valid Malaysian ID Card (MyKAD) are exempted.

**Exchange helper wanted - We are always on the lookout for someone can stay longer for helping out the hostel, in exchange a bed in a dormitory and three meals a day provided. Preferably minimum stay one month. For more information please email us: myorchidhaven@gmail.com View House Rules

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Reviews & Ratings

  • Value For Money 6.3

  • Security 6.3

  • Location 7.7

  • Staff 6.9

  • Atmosphere 6.0

  • Cleanliness 6.6

  • Facilities 6.0


Latest Reviews

  • 10.0

    Superb

    10 Nov 2018
    Very good place
    Malaysia, Female, 25-30
  • 8.9

    Fabulous

    31 Jul 2018
    Amazing stay , great and supportive staff , overall fun staying here ....
    India, Male, 31-40
  • 8.9

    Fabulous

    16 May 2018
    A really sweet hostel
    England, Male, 18-24
  • 8.3

    Fabulous

    15 Jun 2018
    The hostel is pretty clean, no doubts in that. Its located in the main area at Tanah Rata and is very near to all the important places (restaurants,pharmacy,market). It was over all pretty great. The only complaint I have is the continous noise caused by the ladies working at the hostel. I stayed for 2 days, everyday afternoon the environment was very noisy. We weren't able to take rest at all, even though we were so tired from the journey.
    Malaysia, Female, 25-30
  • 7.4

    Very Good

    13 Jul 2018
    Staff were lovely. The toilet in the dorm was always wet and didn't smell to great but overall a nice hostel
    England, Couple, 25-30
  • 6.6

    Good

    05 Jun 2018
    Bed bugs in room 10!!! Staff are nice enough but the place has this icky gross feeling about it.
    Australia, Male, 25-30
  • 5.1

    Rating

    31 Aug 2018
    BEDBUGS! It was a public holiday when I came to CH and everything was fully booked except of orchid haven. I booked 2 night but I didn't stay at all. The staff (especially the old woman) is very kind and helpful. But the hostel is not clean! Bedbugs everywhere. And not the small ones. They are so big you can literally see them everywhere (under my matress). I heard that the single rooms are cleaner but I wouldnt stay here.
    Germany, Male, 18-24
  • 4.6

    Rating

    14 Jun 2018
    The atmosphere of the backpackers is good and pretty nice looking, but it is let down by the cleanliness. We stayed for 2 nights, all the rooms have their own bathroom, there are no shared toilets or showers. If someone is having a shower and you need the toilet, you'll have to wait. Our 1st night the toilet broke and no one came to look or make an attempt to fix it, and there was a staff member in the room. And not once in the 3 days was the bathroom cleaned, Never Cleaned. Very disappointing.
    New Zealand, Male, 18-24
  • 3.7

    Rating

    21 Mar 2019
    I am so sad to give a bad review to this one. It seems to be a nice hostel but we had a really bad time there.. 30 minutes waiting for our room.. the room was litteraly right next to the kitchen and we could hear EVERYTHING from there.. we booked there because no money left and HostelWorld said credit card is accepted... but not accepted!! And they charged us the 3$ we payed on HostelWorld and the guy couldn’t understand English... really bad experience!
    Canada, Mixed Group, 25-30
  • 2.9

    Rating

    30 Apr 2018
    We were extremely disappointed with our stay here! We found BED BUGS in our beds!!! We were staying in an 8 bed dorm and our whole room was infested!! So likely the whole hostel is, which wasn't very clean either. When we said it to the staff they didn't seem to care, almost like this was a regular occurrence. We asked how often they wash the sheets and replied maybe once a week!! We asked for our money back and moved to a different hostel straight away. I would not recommend a stay here!!!
    Ireland, All Female Group, 25-30
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Facilities

Free
  • Free Airport Transfer
  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Cable TV
  • Card Phones
  • Hot Showers
  • Outdoor Swimming Pool
  • Parking
  • Self-Catering Facilities
Services
  • 24 Hour Security
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Games Room


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