Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Deposit of approximate 30% of the total amount due is requested upon confirmation.
The deposit will not be refunded and in case of cancellation between 30 days and 10 days prior arrival we will charge another 30% of the amount due; in case of a cancellation less than 10 days prior arrival, the wole amount due will be charged.

Additional Terms and Conditions

Speciale rates are available for half board and full board conditions

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Ostello del Bigallo - Bigallo Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

This former monastery, dating back to the 13th century, called Antico Spedale del Bigallo, has been renovated and equipped with all the necessary comforts to offer modern travelers the same shelter and unique experience as once, in its original medieval atmosphere.

At our Bigallo Hostel, you can choose to stay in one of our 3 characteristic dormitories accommodations:

If you’re traveling with your friends, family, or in an organized group, we suggest that you choose one of our luminous dormitories – one that sleeps 5 and the other 8; an ideal solution given their spaciousness and comfort.
The decor was created by local craftsmen following designs of renaissance beds found in paintings from that time period. Each bed has its own storage space (locks can be requested at your arrival).
Each dormitory is equipped with shared bathroom with shower. It is possible to request a set of towels with a supplement of €.3,50

Sleeping in the alcoves is without doubt the most unique solution that the Bigallo Hostel offers. It is inspired by monks, that traditionally slept in small wooden alcoves. The Hostel offers 20 beds in the wooden alcoves, each alcove with two single beds, creating a spacious and luminous dormitory. The bathrooms are shared. It is possible to request a set of towels with a supplement of €. 3.50.

Private Rooms:
And if you prefer some more privacy, just choose one of our 5 double rooms (with the possibility to add one or more single beds), all equipped with private bathrooms with shower. It is also possible to add one or more single beds in the rooms. Sheets, towels and daily cleaning are included in this accommodation. View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.3

  • Location 8.5

  • Staff 9.4

  • Atmosphere 9.5

  • Cleanliness 9.2

  • Facilities 8.8

Latest Reviews

  • 10.0


    18 Oct 2019
    The most amazing hostel I’ve ever stayed in!!! I never want to leave! The pasta nights are amazing and the staff is great.
    USA, Female, 18-24
  • 10.0


    07 Oct 2019
    The setting is great because it is out of the city but still easily accessible by bus. Florence is so busy & crowded that the location here is wonderful. Staff is very helpful & does a good job. The scenery is gorgeous.
    Canada, Female, 41+
  • 9.7


    18 Oct 2019
    This was the best hostel I've ever stayed in! That being said, if you're looking for a convenient place in the city centre then this might not be for you - it's a 35 minute bus ride followed by a 20 minute walk uphill to reach - but I promise it's worth it! We were really unsure about the location when we booked, but we don't regret it at all! The staff are so helpful/friendly, they provide pasta nights every night (pasta and wine) for 8 euros - we did this every night! Would definitely go back.
    Canada, Female, 18-24
  • 9.7


    10 Oct 2019
    I absolutely loved my time here! I wish that I booked some more nights there because this hostel was one of a kind. The walk is a bit much, but the place and views are absolutely worth it. The place felt so cozy and the outdoor space was great! I’ve already recommended this to another girl in Venice, and I would definitely recommend this place to anyone else!
    USA, Female, 18-24
  • 9.7


    05 Oct 2019
    The location is the best and worst part of this place. It was absolutely stunning and awesome to overlook Florence, but was also quite a trek when going into the city. Definitely worth it though. And the dinners that a lot of the hostel attends makes for a great social environment, especially as a solo traveler. Do note that there is no kitchen for guests to use, just a fridge for storage
    USA, Female, 18-24
  • 9.1


    13 Oct 2019
    The staff, the view, the entire hostel is wonderful. It’s a bit of a hike up the hill and outside of Florence—be prepared for that. But you will be rewarded with an amazing view of the city, beautiful gardens, and an unique hostel with a lot of history. My only complaints are the poor WiFi and mosquitos. The pasta dinners make a great atmosphere for meeting other travelers, and the gentleman on staff arranged a wine tour which I really loved. Say hello to the sweet hostel cat while you’re there!
    USA, Female, 18-24
  • 9.1


    04 Oct 2019
    That hike up from the bus stop with all your gear is definitely a challenge, and the ride into Florence is a bit long, but for a unique place in the hills if Tuscany, this place is worth it. Plus the pasta dinners have a great family dinner vibe!
    Canada, Female, 31-40
  • 8.3


    13 Oct 2019
    There was no hot water to make a tea. The coffee machine that supposed to have a boiled water, was broken and instead of clean hot water I've got a coffee water, unsuitable for making tea. They didn't have electric kettle and refused to make me a hot water in the pot. Finally the receptionist boiled me about 150 ml of hot water in the microwave which I am not sure was only heated or really boiled. No self-served kitchen. For laundry machine receptionist asked 10 euros without drying
    Israel, Female, 31-40
  • 7.7

    Very Good

    05 Oct 2019
    If you don't mind being 30 mins away from downtown, this is the place for you! Rustic lodging but beautiful grounds.. Wonderful energy in the building and the staff and guests are awesome. Love the communal eating idea! More hostels should do that. I however got bed bug bites... Which I only realized after checking out..
    Canada, All Female Group, 25-30
  • 5.4


    09 Oct 2019
    Staff was great, hostel view of Florence was super nice but the location is abit away from downtown. But we found Bed Bugs and shells of bed bug eggs in are first dorm area in the 24 bed room, didn’t see on the bed itself but we found them infested in the wooden walls. Asked to move to a different one.. but same thing they were in the wooden walls. They had the problem in August found in reviews, tried to fix it but it didn’t work. Checked out early next morning, a day later found bed bug bites
    Canada, All Male Group, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Board Games
  • Wi-Fi