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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- For groups from 1 to 50 people, are allowed without penalty up to 15 days before the arrival date.
- For groups from 51 to 150 people, are allowed without penalty up to 30 days before the arrival date.
- For groups with more than 150 people, the agreement will be discussed depending on the season.

In the case where the terms and conditions for amendments and cancellations are not met, the management reserves the right to apply a penalty and charge the full amount of the reservation.

Additional Terms and Conditions

Upon arrival the group leader must go to reception with: his/her passport and a list of participants with the following details: Name, Surname, Place and Date of Birth (it should be better send some days before the arrival date this list by e-mail). The receptionist will ask for a 200,00â'¬ deposit in cash to act as a bond for the keys/chip cards and for any potential damages. Upon the return of all keys/chip cards and providing there are no damages (that will be deemed by the site staff), the reception will reimburse the deposit in full. (there is a 5,00â'¬ penalty per key/chip card damaged or lost).

Check-in procedure starts from 1pm and check-out must be done before 10am.

Any changes to details mentioned above should be agreed by mutual consent between the parties and shall be made in writing.

For groups with people under 18 years old, the group leader will be responsible for the previous parental consent and for offences against the site's regulations.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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PLUS Florence

Via Santa Caterina d'Alessandra 15 , Florence, Italy
Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

We like that PLUS Florence offers so many onsite facilities to guests, including a swimming pool, restaurant and a bar that guests have praised for being 'lively and colourful'. This hostel is located in the northern part of central Florence, near Santa Maria Novella train station and a short walk from the rest of the city. Hostelworld travellers have frequently said they appreciate the 'incredibly helpful and friendly' staff.

Property Description

Welcome to your home away from home in Florence!

PLUS Florence is a unique luxury hostel located right in the city centre and within walking distance to all the top sights, only a 10-minute walk from the main train station.

We set the bar for budget accommodation not only in Florence but in Europe as a whole. You'll easily notice the difference when looking at just some of the amazing facilities we offer: an onsite café, bar and restaurant, PLUS Tours travel desk, panoramic terrace, spacious dorms, a flat-screen TV in every room, PLUS Girls (female-only) rooms, Wi-Fi, DJs and more - and that's just the beginning: you can also relax at our outdoor pool and bar (summer only), or in the winter in our indoor pool, sauna and Turkish bath!

Jump online and stay in touch with your loved ones as we have Wi-Fi throughout the hostel as well as our own internet access point.

You can choose from a variety of room types.

Our mixed/shared dorms are light and open rooms that sleep four, five, six, seven or eight people. All beds come with a private reading lamp, crisp white bed linen, cosy fleece blankets and pillows. Each bed has its own storage locker that can be locked. The rooms also have an ensuite WC and shower.

The stylish and airy private twin/double/triple rooms sleep two or three people. Beds come with crisp white bed linen, cosy fleece blankets and pillows and the rooms are ensuite with WC and shower. The triple room contains one double bed and one single.

Our PLUS Girls female-only rooms have been designed with extra comfort in mind; all rooms are ensuite, bright, airy and stylishly decorated and sleep four, five, six, seven or eight ladies. For those little extra home comforts you get larger bathrooms, a vanity table with mirror, big fluffy towels for use during your stay, hair-dryers, and complimentary welcome cosmetic pack.

Birthday promotion:
PLUS Florence has just turned 8! So to celebrate we are giving away a free night to anyone who wants to celebrate their birthday with us. It's very simple: all you need to do is make a booking for a minimum of two nights and as long as your birthday falls on one of those days we won't charge you for that night! The offer is not valid with any other promotion or offer. Upon arrival, booking reference must be presented with a valid form of photo I.D. Not valid for double or twin rooms (so, dorm rooms only). And that's it - we told you it was simple!

Our all-you-can-eat breakfast buffet is available for just €7. It includes both hot food and continental options.
The city tax in Florence from January 2018 will require a contribution of € 2.00 per person per night and it will be paid in cash by the guest.

Can't find availability at PLUS Florence? Then head on over to our sister property in Florence: PLUS Camping Firenze, also bookable on Hostelworld.

Experience the PLUS difference at these other great locations in Europe: PLUS Berlin, PLUS Prague, PLUS Camping Roma, PLUS Camping Jolly (Venice).

Please read our Things to Note below before making a booking.
We inform that to check-in, EU citizens must show valid ID or passport and extra EU citizens must show only a valid passport (no copies/pictures)

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 9.3

  • Location 8.8

  • Staff 8.4

  • Atmosphere 8.2

  • Cleanliness 8.8

  • Facilities 8.8


Latest Reviews

  • 9.4

    Superb

    01 Dec 2018
    Clean bedroom and bathroom. It was great having a pool/ sauna access and rooftop terrace with hammocks. It was easy to find and not too far of a walk going to the city centre. Would stay again.
    Australia, Female, 18-24
  • 9.4

    Superb

    01 Dec 2018
    Very solid place to stay. It felt more like a hotel than a hostel, but having a steam room is a rare pleasure while backpacking. Everything was clean and everyone was friendly.
    USA, Male, 25-30
  • 8.9

    Fabulous

    05 Dec 2018
    Staff available 24 hours, hostel includes bar and restaurant.
    Netherlands, Male, 18-24
  • 7.4

    Very Good

    05 Dec 2018
    Location: 500m of Mercado Central, +/-1km from Duomo, outside but very near of ZTL, there are some parking lots very near for €24-28/day Amenities/room: small, no heating in the bathroom, no garage or parking lot for customers. (Regular 2 stars- know what you want! Good way of saving money!) Staff: regular/terrible depending the hour. Maybe the Italian way. When you ask anything it’s like you are annoying them somehow...
    Brazil, Couple, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cots Available
  • Elevator
  • Fitness Centre
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Reading Light
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Restaurant
  • Vending Machines
Entertainment
  • Pool Table
  • Wi-Fi

Awards

  • 2018

    1st, Most Popular Hostels Florence

  • 2017

    1st, Most Popular Hostels Florence

  • 2016

    1st, Most Popular Hostels Florence

  • 2015

    1st, Most Popular Hostels Florence

  • 2014

    1st, Most Popular Hostels Florence

  • 2012

    10th, Worldwide Extra Large Hostel

  • 2012

    1st, Most Popular Hostels Florence

Nominations

  • 2012

    Worldwide Extra Large Hostel

View all Award Winners

Policies

  • Credit Cards Accepted
  • No Curfew

PLUS Florence says

I think the best aspects to our hostel are the extra facilities, such as the outdoor swimming pool in the summer, an indoor pool in the winter, a sauna in winter, and great bar and restaurant. How many backpackers can say they stayed in a hostel with a sauna and a pool? The hostel is ideally located, with The Academia only a short walk away. The Duomo is also really close to us. No visit to Florence is complete without visiting the Uffizi Gallery - remember to book early to avoid the queues. We also have theme nights such as toga parties in our Opera bar and restaurant. Don't miss out on our cheap drinks during happy hours! We have a mix of ages staying in the hostel, with most travellers in the 18 - 40 age range. I personally find that it is very easy for travellers to meet others and congregate in our hostel. Finally, we have some specific rooms for people with disabilities as well as elevators and ramps that are always available if needed.

Things to Note

We accept all major credit card payments at reception. You do not have to use the same credit card you booked with when paying the remaining balance at reception. We also have an ATM on site.

Please note that Italian law requires us to see valid ID upon check-in.
We inform that to check-in, EU citizens must show valid ID or passport and extra EU citizens must show only a valid passport (no copies/pictures)

Check-in: from 2pm. If you arrive earlier you’re welcome to use our luggage storage. Reception is open 24hrs so feel free to check in any time after 2:30pm. Check-out: 10am.
For bookings of two people or more we can’t guarantee that you’ll be placed in the same dorm room. Please note that during your stay you may need to change rooms.
As we opened the new outdoor pool the indoor pool, sauna and Turkish bath will be closed from May to October.

From 1 July 2011 the City of Florence by resolution of the City Council No. 230/33 of 06.20.2011, integrated by resolution No. 21/2012, has established a tourist tax.
The tax is applied to non-residents overnight stays in the city of Florence and for a maximum of seven consecutive nights.
The tax rate for this tourist structure is €2.00 per person per night.

There are the following exemptions:
a) children up to twelve years old ;
b) people who care for patients admitted to local hospitals, including outpatient care, for a maximum of two assistants per patient;
c) patients who make hospital care in outpatient care;
d) students of the University of Florence
There is also a 50% reduction of the tourist tax in the following cases:
a) groups of lower and upper secondary schools in Florence in teaching visit;
b) athletes under the age of 16 years, members of groups participating in sporting events and tournaments organized in collaboration with the Municipal Administration.


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