Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Palace Hostel is a purpose built fully air-conditioned hostel, offering our guest the state of the art facilities with Free WiFi and internet for all our in house guests. We have a 24 hour TV/Cinema room, plenty of room for your to relax and prepare your-selves for Fraser Island .

Palace Hostel is situated 100m from the beach in the tourist hub of Hervey Bay, 200m to a variety of restaurant cafes bars and clubs. The perfect place to start your Fraser Island Adventure, Home to the Whale Watching Capital, no where can you get this close to the Humpback Whales. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 8.8

  • Location 9.2

  • Staff 9.1

  • Atmosphere 7.7

  • Cleanliness 8.3

  • Facilities 7.9

Latest Reviews

  • 10.0


    15 May 2019
    Honestly perfect hostel. Basic but very good. No complaints whatsoever. Comfy, clean bed!! Supermarket next door which is also very handy and this hostel is directly opposite the greyhound pick up location!
    England, Female, 18-24
  • 10.0


    17 Apr 2019
    Excellent hostel, great facilities and a perfect stopping point for checking out Fraser Island. Would definitely stay again!
    England, Female, 31-40
  • 9.7


    15 Jun 2019
    Good hostel For a short stay and to do Fraser Island trip
    England, Couple, 18-24
  • 9.1


    28 Apr 2019
    Very happy stay here, and good value for money. Friendly staff & the rooms are spacious even in 12 bed dorms only downside is that the bathrooms are a bit dated .
    Wales, Female, 25-30
  • 8.9


    25 May 2019
    Superb location to greyhound bus stop. Just across the road!! so close to the beach in Torquay. There isn’t much to do in surrounding area. Hostel clean and quiet.
    Scotland, Female, 18-24
  • 8.9


    26 Apr 2019
    Not much to do in Hervey Bay but this hostel has a perfect location in the centre of the shops and restaurants, only a 2 minute walk to the beach. Communal spaces are all well sized, clean and tidy! Loads of sockets available so you can charge appliances and the storage room is great for keeping you bags (free) whilst you visit Fraser Island. Negatives are doesn't have much of an atmosphere as people don't stay long and the kitchen isn't the best, 3/6 hobs were broken both times I stayed
    England, Female, 18-24
  • 8.3


    10 May 2019
    We had a pleasant overnight stay at palace hostel after our return from Fraser Island. The rooms were secure and the bunk beds were fairly comfortable and sturdy. The 6 bed room was slightly on the small side with no natural light but was equipped with air con and a small en-suite. It was a short walk from the main area. The hostel itself is very sleepy and quiet, but just what we required after a busy trip
    England, Female, 25-30
  • 8.0


    19 Apr 2019
    Great location for greyhound busses. Kitchen was a bit small but I only stayed one night as a stop over so this wasn’t to much of an issue
    England, Female, 18-24
  • 7.7

    Very Good

    21 May 2019
    The Palace was perfect for a night before/after Fraser Island. The rooms were big with comfy beds. The hostel is quiet with everyone just there to get to the island, and it would have been nice to have more than one shower/loo between a room of 8, but it was ideal for the Greyhound which stops just over the road and very comfortable for a night.
    England, Female, 18-24
  • 7.1

    Very Good

    26 Apr 2019
    Good place to stay before your Fraser Island Tour. Staff was very helpful, but the kitchen was really small and not enough facilities for all guests.
    Germany, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Common Room
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • DVD's