Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Are you ready to explore the real Costa Rica? Stay with a local family, spend time, cook, eat and drink together and have a unique stay. We speak Spanish and English! So in case of any questions or you want to get some local tips for every budget you are always welcome to ask. We are happy to help with anything you need to make this hostel your home away from home.

Palacio Arenal is a space full of small details that will make your stay an unforgettable experience. We are at walkable distance from the main points of interest. A hostel to rest and enjoy the incredible view of the volcano.

We offer free parking, private bathrooms, air conditioning in some rooms and fan in others, TV, fully equipped kitchen, free WIFI (working in all areas of the hostel), area to relax with hammocks, gaming area (e.g. ping-pong, Poker, table soccer,...) and free entry to our pool right beside the hostel. There is a big supermarket on the opposite side of the street.

Cancellation policy: 48 hours before arrival. In case of late cancellation or no-show you will be charged the first night.

Payment upon arrival by cash, credit card or debit card.

Check-in from 2:00 to 23:00.
Check-out before 11:00.

Taxes included
No breakfast included
No smoking
No curfew View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.0

  • Staff 9.8

  • Atmosphere 9.1

  • Cleanliness 9.1

  • Facilities 9.2

Latest Reviews

  • 10.0


    17 Nov 2020
    Great hostel, only stayed for 2 nights, but felt very welcome! That mortal combat arcade machine was sooo nastalgic!
    Canada, Male, 31-40
  • 10.0


    17 Nov 2020
    Owner was very helpful and welcoming makin FB me feel comfortable and at home. He helped show how to get to each of the attractions and was always very generous. Would stay again 👍🏼
    England, Female, 18-24
  • 10.0


    14 Nov 2020
    Have stayed in a few hostels in my time - for a genuine, welcoming, legitimate local family who want nothing more than to make you have a good experience, nothing beats this place. beautiful people. Came for 1 night, stayed for 3 so far. Maybe more - who knows. extremely grateful.
    England, Male, 25-30
  • 10.0


    06 Feb 2020
    This hostel is run as well or better than any hostel we’ve ever stayed in, all over the world! We were looked after from the second we arrived. The owners bent over backwards at every opportunity. As an older couple, we’re happy to dorm it, but they had space and put us in a private room with no extra charge! They even fed us one evening, coffee when they had some brewing and even an evening on Tequila. Adrian and his wife are lovely people. Sending others your way!
    Wales, Couple, 41+
  • 9.7


    29 Jan 2020
    Wonderful hosts at Palacios Arenal: helpful and friendly! Location is easy to find, approximately 10 minutes walk from the central square, less than 5 minutes from a large supermarket. The communal area is open, with a well equipped kitchen, ping pong, hammocks and plenty of comfortable seating. The bar is under construction - this didn’t impact our stay at all! The bathrooms are clean with powerful showers. The dorm is spacious with comfortable beds. We would stay again! Muchos gracias!
    England, Couple, 25-30
  • 9.4


    18 Nov 2020
    From the beginning I felt welcomed and I enjoyed the easy-going, friendly atmosphere there. Adrian and his family are very kind, interesting people who know a lot about La Fortuna and the world :) Thank you so much for everything (especially the coffee;) )
    Switzerland, Female, 25-30
  • 8.9


    07 Feb 2020
    Pretty good place to stay. Beds wer comfotable and not loud if coming in late. You can charge your phone on one of the lower plugs. Owner is working on getting extension cords and shelves for the beds. The swimming pool and waterslide was awesome!!! Enjoyed the classic Mortal Combat arcade game and also the foosball and ping pong! I would stay here again.
    Canada, Male, 31-40
  • 8.6


    28 Jan 2020
    Great staff and fun atmosphere. Pool is close to the hostel and the rooms are new and clean.
    Guatemala, Male, 31-40
  • 6.9


    15 Feb 2020
    This place gave me really weird vibes and I left after the first was very empty when I was there. It was really clean though, location is a bit inconvenient and the pool isn't actually on the facilities, it's about a 5 min walk away. Not the best, not the worst
    USA, Female, 25-30
  • 5.4


    11 Feb 2020
    The pictures provided were very misleading about the space and units. Host used another facility a couple blocks away for the pool and common areas. It was not mentioned upon arrival if we get free access . We selected a private unit that stated it had AC, it did not. Listing also mentioned taxes were included. But we were charged an additional 13% For the final price there is better options I’m the area. That being said, the host was very accommodating and helpful. Met all our requests.
    Canada, Female, 25-30
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Foosball
  • Wi-Fi