Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Are you ready to explore the real Costa Rica? Stay with a local family, spend time, cook, eat and drink together and have a unique stay. We speak Spanish and English! So in case of any questions or you want to get some local tips for every budget you are always welcome to ask. We are happy to help with anything you need to make this hostel your home away from home.

Palacio Arenal is a space full of small details that will make your stay an unforgettable experience. We are at walkable distance from the main points of interest. A hostel to rest and enjoy the incredible view of the volcano.

We offer free parking, private bathrooms, air conditioning in some rooms and fan in others, TV, fully equipped kitchen, free WIFI (working in all areas of the hostel), area to relax with hammocks, gaming area (e.g. ping-pong, table soccer,...) . There is a big supermarket on the opposite side of the street.
part of our family , they are our adopted dogs.

Cancellation policy: 48 hours before arrival. In case of late cancellation or no-show you will be charged the first night.

Payment upon arrival by cash.

Check-in from 2:00 to 23:00.
Check-out before 11:00.

Taxes not included.
No breakfast included.
No smoking
We reserve the rigth of admission. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 9.0

  • Location 8.8

  • Staff 9.5

  • Atmosphere 9.1

  • Cleanliness 8.4

  • Facilities 8.9

Latest Reviews

  • 10.0


    28 Jul 2022
    very nice staff. Clean kitchen and bathroom also very big area to chill and hangout
    Germany, Female, 18-24
  • 10.0


    18 Jul 2022
    The hostel and people there feels like a second home! The owner Adrian is just an amazing person who gonna treat you like a part of the family. I love my staying here. Thank u!
    Slovakia, Female, 18-24
  • 10.0


    24 Jun 2022
    One of my favourite hostels thus far in Costa Rica. It is a very easy going place with everything you need. Great recommendations for exploring La Fortuna.
    Bermuda, Female, 18-24
  • 10.0


    18 Jun 2022
    Atmosphere is amazing! Met great friends here - the common area is a lovely place to hangout and meet people. Loads of space for cooking. Located right beside a supermarket which was very handy. The staff are really nice and the dorms are comfy and clean. Definitely recommend 🌺
    Ireland, Female, 18-24
  • 9.7


    02 Aug 2022
    I really enjoyed staying here. The staff was super helpful and welcoming and their recommendations were great. The space was really nice and conveniently located. + I met some really cool people.
    USA, Female, 25-30
  • 9.7


    01 Aug 2022
    I absolutely loved this hostel! The owners are super nice and made me and my sister feel so welcome. They have a lot of information about free activities that you can do too. There is a good social area with hammocks and table tennis, and a very spacious kitchen. There is also a co-work space upstairs if you need that. It was very social when we were there but is quiet from 10.30pm so that you can sleep. It is on quite a busy road but just ask for a room at the back where it is nice and quiet.
    England, Female, 25-30
  • 9.4


    29 Jul 2022
    This is a great hostel, a bit out of town but still walking distance. Right next to the supermarket and closer to the hot springs and activities etc so would make Uber a little cheaper as well. Honestly it’s a no thrills room but the staff are so unbelievably helpful and the kitchen facilities are really good. This is the place you should stay if you’re looking to budget wisely and would like to cook some meals yourself. I stayed in low season so it wasn’t too hot.
    England, Female, 25-30
  • 8.6


    05 Jul 2022
    Very nice common area with ping pong tables, gym and a big well-equipped kitchen. Staff was very helpful with activities and when we needed something. Unfortunately our private room had no ventilation, so our clothes and backpacks never dried during our 4 day stay (which is unfortunate in rainy season). Our warm shower didn’t work. Would stay again in another room.
    Denmark, Couple, 18-24
  • 7.1

    Very Good

    21 Jun 2022
    Pros - kitchen has everything you need, has a gym, nice staff, has lockers but can’t fit your whole bag in, good games section, decent location and opposite supermarket, decent bathrooms Cons - few bugs about but expected, not the comfiest but fine, not that lively but was off season
    England, Female, 18-24
  • 4.9


    08 Jul 2022
    Left my our stay early as there was stains on our sheets, a dead cockroach in the bathroom when we arrived, and a cockroach next to our bed before we tried to go to sleep. Amenities were okay and people were friendly, but it lacked the basics of cleanliness. We also weren't shown a swimming pool, which is advertised as part of facilities. Alright for a budget hostel and a sociable atmosphere, but look elsewhere if you don't want cockroaches in your room.
    England, Couple, 18-24
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Foosball
  • Wi-Fi