Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

We are located in the heart of Jerusalem right outside of the Old City Damascus Gate and the bus stations. We are 1 min walk to the Old City, with all the holy sites, and 10 min walk to the New City, to the night life in Jerusalem!
Buses to all over the region leave and stop right around the corner!
• Rooms for Single, Double Standard and Double Twins, Triple, Four, Six, Eight
• Free Wi-fi
• Free mint tea and coffee and filtered water 24/7… yes for free!
• Free kitchen access, so you can enjoy the fruit and veggie stand right outside our door!
• Free luggage storage
• 24 hour hot water
• Great community spaces to gather and visit, play music, and watch TV
We offer a lot of things for free because we like to be different. We want to thank those who choose to come here, and so we want to respect your choice.

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Reviews & Ratings

  • Value For Money 7.5

  • Security 7.2

  • Location 9.4

  • Staff 7.4

  • Atmosphere 6.9

  • Cleanliness 6.3

  • Facilities 6.6

Latest Reviews

  • 10.0


    28 Dec 2019
    Great location, right next to the old city. Really good atmosphere and great staff. Highly recommend!
    USA, Male, 18-24
  • 10.0


    17 Dec 2019
    I stayed at Palm hostel four nights when I came to Jerusalem to visit historical sites in the old city. The price was reasonable and the staff was extremely helpful; they made sure that I didn't over-pay for food or transportation (!); the hostel was also clean and quiet. This place is walking distance from the Jaffa Gate (where most tours begin), and also in front of the central bus station so visitors can take a 7 shekel bus to Bethlehem too. I hope more people enjoy their stay here.
    USA, Male, 25-30
  • 8.9


    17 Oct 2019
    Central location with easy access to tram, bus, important places, food etc. Friendly staff. Some restrictions - no changes to bookings, restraint on filtered/cold drinking water.
    India, Male, 31-40
  • 8.0


    08 Nov 2019
    Friendly and helpful staff, cheap place to stay, very clean beds, bathrooms could be a little cleaner. Located in the Arab Quarter which is nice and lively.
    France, Female, 41+
  • 7.1

    Very Good

    15 Nov 2019
    Descent place to stay. Staff was helpful... the facilities need to be improve. no hanging things in the share bathroom. no table and hanging to put things as well inside private room (our room at 3rd floor). Just cross the sreet from Damascus Gate. Thank you anyway!
    USA, Couple, 41+
  • 7.1

    Very Good

    14 Nov 2019
    The property is divided into two, the old half and the relatively new half. So, a lot depends upon which half of the building your room is. Initially we got a suffocating room without a window and an air conditioner. Later, with request we managed a room on the newer side of the building. This room was decent with an air conditioner although we had to fetch new batteries for the remote from outside! In short, if you manage yourself on the new side of the building, its value the money.
    India, Male, 31-40
  • 4.9


    04 Nov 2019
    Private room with ensuite and stayed 5 days Tours offered at hostel, I was quoted 3 different prices on 3 different days - no consistency and rip off prices. Suggest heading to Jaffe gate instead where you'll find information on tours you can take and at better prices. Using their ATM facility to withdraw money I was charged an additional $14.50 despite being told there would be no additional charges. Room does not get cleaned Shower so small water flooded room Pay the extra and stay elsewher
    Australia, Male, 31-40
  • 4.6


    02 Nov 2019
    No hot or even warm shower. One of the shower rooms cannot be locked. One staff was quite rude but we didnt know what happened to him at all. Beddings were uncleaned. Only two toilets and showers available at one particular level, bet many of us need to fight for shower/toilet at peak time. No parking anywhere and staff was not helpful at all- not even able in explaining us what the hebrew road signs were about ..
    Hong Kong China, Couple, 25-30
  • 3.7


    10 Feb 2020
    Would not return I rarely leave negative reviews so when I do, it's for a good reason. Lots of black nasty unhealthy mould in the bathroom and bedroom. Wi-Fi hardly worked. Overall the cleanliness was very poor. Only good thing was the location & some of the staff were friendly
    Australia, Female, 31-40
  • 3.1


    29 Dec 2019
    The hostel was sold out ...a rude guy told us we could sleep on a couch ...WTF...the worst experience in a hostel during 6 years
    Ecuador, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Parking
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities