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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If more than 1 months notice is given then only the booking deposit (10%) will be lost. If less than 1 month, but more than 14 days notice then the cancellation fee is 50% of the total. If less than 14 days notice is given then there will be no refund due at all.

Additional Terms and Conditions

1. Arrivals and Departures
New arrivals may check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.
2. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Palmers Lodge. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor, failure of any individual group member to do so will result in the expulsion of the whole group.
3. Smoking
Smoking is not permitted anywhere within the Palmers Lodge premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
4. Personal Property
Guests may use secure lockers (located under each bed), the luggage store (located outside) and/or lockers located in the basement however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Palmers Lodge accepts no liability for the loss, theft or damage to property however sustained or caused.
5. Palmers Lodge Property
Upon check in guests will receive a security card for access to both the hostel and their room. These cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the card will result in a £5.00 charge which may be charged against the customer's credit card.
6. Liability
Except in relation to death or personal injury caused by our negligence Palmers Lodge's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Group Bookings of over 20 persons you will need to contact Hostelworld's groups department directly to make sure that we allocate as many of you in the same room(s).

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Palmers Lodge - Hillspring at Willesden Green

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Palmers Lodge - Hillspring at Willesden Green is continually praised by Hostelworld visitors for its bright and cheery, 'spotless and hygienic' cleanliness, featuring 'comfy, robust, wooden' bunk beds with privacy curtains. Our reviewers appreciate the 'very friendly and helpful' staff who are 'a good laugh'; one Hostelworld guest said the hostel 'felt more like a family and social hotel' than an average hostel. We like that both the doors and the lockers are secured by keycard. The location is good, too - the hostel has parking spaces and is five minutes from the Jubilee metro line, while a 24hr bus stops outside.

Property Description

Recently voted one of London's best, Palmers Lodge Hillspring promises to give you a stay you will love and never forget. Stylish common areas combined with a great social atmosphere makes Hillspring a great and unique place to meet other travellers during your stay!

Our location near the underground is great to jump on the tube and head down to the city hotspots, attractions and nightlife. With Wembley Stadium (and Wembley Arena) just minutes away by tube, Hillspring is the place to stay if you are going to an epic game or show-stopping concert.

Hillspring is in a very friendly neighbourhood and we have taken great care when it comes to your safety & security with our key-cards system. You can chill carefree in our Bike Shed bar, prepare a meal in our self-catering kitchen or relax in the lounge and watch the latest game. We have a 24-hour reception so you can come and ask us questions at any time about your trip or stay with us at Hillspring.

We don't like hidden costs as much as you do which is why our beds are pre-made and come with linen all for free, so you can hop straight into bed after checking in! We also have free Wi-Fi everywhere in the hostel for all our lodgers to stay connected to home and the world.

And as it is the most important meal of the day, and we want you to explore London with a smile on your face (and belly), we also offer free continental breakfast for all our guests!


Just some of our facilities and services:

- 24-hour reception and staff

- Check-in time 2 pm, but you're always welcome to arrive before as we can store your luggage in our secure luggage room

- Check-out time 10 am

- Logged and coded key-card door access

- Free luggage lockers in every room

- En-suite rooms available

- Free coach and car parking

- Free continental breakfast between 7.30 am and 10 am

- Full CCTV coverage for added security

- Free linen and beds which are pre-made

- Bar and late-night lounge areas

- Lift

- Large selection of rooms including double, twin and dormitory rooms

- Heavy-duty laptop and valuables safes at reception

- Ground floor reception and rooms

- Group and individual luggage storage

- Free Wi-Fi everywhere and PC access

- Washing and drying facilities available

- Self-service kitchen available

- Theatre and attraction ticket sales at reception

- Souvenirs and toiletries sales at reception



Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.9

  • Location 7.6

  • Staff 8.8

  • Atmosphere 8.1

  • Cleanliness 8.4

  • Facilities 8.2


Latest Reviews

  • 10.0

    Superb

    14 Sep 2019
    Restored my love for hostels. Really great place.
    South Africa, Female, 25-30
  • 10.0

    Superb

    11 Sep 2019
    We stayed for two days here at 14 bed female dorm. Slept well and got up refreshed. No rush at all at the shared shower or toilets. Facilities are wonderful, staffs are friendly and helpful and the breakfast was nice. Would definitely recommend to others. Location is close to tube station.
    India, Female, 31-40
  • 10.0

    Superb

    10 Sep 2019
    Genial, very cheap, safe, Clean, friendly Atmosphäre, absolutely recommand
    Germany, Male, 31-40
  • 9.4

    Superb

    03 Sep 2019
    Good location. Most staff were very friendly and helpful. Breakfast is quite basic, but cannot complain for the price. I stayed in the 22 bed dorm, which might get a little stuffy if you are not close to a window (I was and it was open all night). There is some noise from partying folks out front, but that stopped when they moved - or were moved - inside later in the evening.
    Germany, Male, 41+
  • 9.4

    Superb

    01 Sep 2019
    The silent backyard porch at the Palmer House Hillspring is a most sublime spot (and the quietest, perhaps to be expertly aided by Classic FM streaming into your earbuds). Primarily, the all-enveloping English night air is customarily beyond GREAT - then the dusk descending through these formidable whole 'nother era of the back property's trees is always refreshingly wierd.
    USA, Male, 41+
  • 9.4

    Superb

    28 Aug 2019
    My stay at Palmers Lodge was very pleasant. When wanting to stay somewhere in London, I always check out the availability at this place ahead of any other hostel. The location, atmosphere and the wonderful continental breakfast are three areas that contribute to me enjoying my time staying at Palmers Lodge.
    England, Male, 41+
  • 9.1

    Superb

    23 Aug 2019
    Was really pleasantly surprised. We had a double ensuite room. Really clean and very comfortable. Good breakfast, friendly, helpful staff. Easy check in and secure parking. Will return.
    England, Male, 41+
  • 6.3

    Good

    03 Sep 2019
    This hostel was not very clean. Upon my arrival at 7.30pm I was assigned two used beds in a row and was then asked to wait for housekeeping to make me up a fresh one. There was a cup of tea on the table in the room the first night I arrived that sat and got progressively more mouldy every day until I left four days later. The bathrooms were very far from my dorm room which was in the basement. The whole basement had a generally dingy vibe.
    Australia, Female, 25-30
  • 5.7

    Rating

    31 Aug 2019
    Even though the staff, the breakfast the security and the location of this hostel was great nothing can make up for bed bugs and a lift that makes such a noise you cannot sleep and literally shakes the building. Ensuite bathroom clean but have just enough space to walk in even for someone pettite. Kitchen was clean but crammy for this many people and a deposit for pans was taken in order to use them. I hardly complain and I have been to many hostels but I definitely would not come back there.
    Poland, Female, 31-40
  • 4.6

    Rating

    30 Aug 2019
    The staff were either inexperienced or just plain rude. The rooms will cook you alive. My bed had a curtain, but it was only suspended by one hook. You get specifically ONE croissant! Definitely and absolutely no more. The rooms smelled pretty awful. Pretty sure I was overcharged on my room. Keycards never work on the first try. The location is in the middle of nowhere. I thoroughly do not recommend this place. Showers were nice enough and the sheets were clean.
    Wales, Male, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Bicycle Parking
  • Cable TV
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • Games Room
  • Pool Table
  • Wi-Fi


Awards

Nominations

  • 2012

    Worldwide Extra Large Hostel

View all Award Winners

Palmers Lodge - Hillspring at Willesden Green says

I think what makes our hostel really special is our atmosphere. We're in a modern building full of collectors' objects and quirky boutique interiors, with custom-made bunk beds that have curtains and nightlights for extra privacy in our large dorms. Our guests seem to appreciate that they have the option to both relax after a long day or to join the crowd and socialise if they want to.
We're quite close to Kensal Green where you'll find the famous All Souls Cemetery. The Neasden Temple is also nearby; this architectural gem is the first and largest traditional Hindu Temple in the world outside of India and a must-see attraction open to all visitors. Around the corner in Kilburn, I recommend visiting The Tricycle Theatre. It's the perfect cultural fix, comprising a challenging and innovative theatre programme, a cinema and an art gallery, as well as a café and a bar, and was voted 'London's most beautiful cinema' by Vogue magazine. Esther, Sales & Marketing Manager

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