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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If more than 1 months notice is given then only the booking deposit (10%) will be lost. If less than 1 month, but more than 14 days notice then the cancellation fee is 50% of the total. If less than 14 days notice is given then there will be no refund due at all.

Additional Terms and Conditions

1. Arrivals and Departures
New arrivals may check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.
2. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Palmers Lodge. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor, failure of any individual group member to do so will result in the expulsion of the whole group.
3. Smoking
Smoking is not permitted anywhere within the Palmers Lodge premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
4. Personal Property
Guests may use secure lockers (located under each bed), the luggage store (located outside) and/or lockers located in the basement however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Palmers Lodge accepts no liability for the loss, theft or damage to property however sustained or caused.
5. Palmers Lodge Property
Upon check in guests will receive a security card for access to both the hostel and their room. These cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the card will result in a £5.00 charge which may be charged against the customer's credit card.
6. Liability
Except in relation to death or personal injury caused by our negligence Palmers Lodge's liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Group Bookings of over 20 persons you will need to contact Hostelworld's groups department directly to make sure that we allocate as many of you in the same room(s).

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Palmers Lodge - Hillspring at Willesden Green

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Palmers Lodge - Hillspring at Willesden Green is continually praised by Hostelworld visitors for its bright and cheery, 'spotless and hygienic' cleanliness, featuring 'comfy, robust, wooden' bunk beds with privacy curtains. Our reviewers appreciate the 'very friendly and helpful' staff who are 'a good laugh'; one Hostelworld guest said the hostel 'felt more like a family and social hotel' than an average hostel. We like that both the doors and the lockers are secured by keycard. The location is good, too - the hostel has parking spaces and is five minutes from the Jubilee metro line, while a 24hr bus stops outside.

Property Description

Awarded “Best Customer Service” by the British Education Travel Association for two consecutive years (2012 and 2013)

Recently voted one of London's best, Palmers Lodge Hillspring promises to give you a stay you will love and never forget. Stylish common areas combined with a great social atmosphere, makes Hillspring a great and unique place to meet other travellers during your stay!

Free Wi-Fi accessible from all the rooms and floors!
Free breakfast
Free linen

Our location near the underground is great to jump on the tube and head down to the city hotspots, attractions and nightlife. With Wembley Stadium (And Wembley Arena) just minutes away by tube, Hillspring is the place to stay if you are going to an epic game or show-stopping concert.

Hillspring is located in a very friendly neighbourhood and we have taken great care when it comes to your safety & security with our key-cards system. You can chill carefree in our Bike Shed bar, fill up in the restaurant or relax in the lounge and watch the latest game. We have a 24-hour reception so you can come and ask us questions at any time about your trip or stay with us at Hillspring.

Our hostel is very easy to access from King's Cross St. Pancras. That's the terminal of the Eurostar train coming from Paris. The easiest way is taking the underground Metropolitan line direct to Finchley road and then change lines to the Jubilee line to Willesden Green station.

We don't like hidden costs as much as you do which is why our beds are pre-made and come with linen all for free, so you can hop straight into bed whenever you like! We also have free Wi-Fi everywhere in the hostel for all of our lodgers to stay connected to home and the world.
And as it is the most important meal of the day, and we want you to explore London with a smile on your face (and belly), we also offer free continental breakfast for all of our guests!

Just some of our facilities and services:
- 24 hour reception and staff
- Check in time 2 pm, but you're always welcome to arrive before as we can store your luggage in our secure luggage room
- Check out time 10 am
- Logged and coded key-card door access
- Free safes and luggage lockers in every room
- En-suite rooms available
- Free Coach and car parking
- Free continental breakfast between 7.30 am and 10 am
- Full restaurant with meals from £5
- Full CCTV coverage for added security
- Free linen and beds which are pre-made
- Group meal menus and packed lunches available
- Bar and late night lounge areas
- Reading, conservatory and quiet rooms
- Lift
- Large selection of rooms including double, twin and dormitory rooms
- Heavy duty laptop and valuables safes at reception
- Ground floor reception and rooms
- Group and individual luggage storage
- Payphone, fax and photocopy facilities
- Free Wi-Fi everywhere and PC access
- Washing and drying facilities available
- Self service kitchen available
- Conference room available
- Events hall available accommodating up to 300 people
- Theatre and attraction ticket sales at reception
- Souvenirs and toiletries sales at reception

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 8.9

  • Location 7.4

  • Staff 8.7

  • Atmosphere 8.0

  • Cleanliness 8.1

  • Facilities 8.0


Latest Reviews

  • 10.0

    Superb

    14 Apr 2019
    Top place, complete staff always ready to help and serve. Perfect cleanliness from morning to evening. Fully equipped facility from self service kitchen to laundry service. Also, the area is superb, calm, and close to the underground to reach central London in 15mn. Top top top!
    France, Male, 31-40
  • 10.0

    Superb

    02 Apr 2019
    Great place to stay. Staff are lovley, the people are amazing. Atmosphere is really good. Can't fault it. Will defo be paying this hostel another visit.
    Scotland, Male, 31-40
  • 10.0

    Superb

    24 Mar 2019
    one of the best hostels i have stayed in, and i have stayed in many
    Ireland, Male, 41+
  • 9.4

    Superb

    06 Apr 2019
    A great hostel, and my fourth stay here. Stayed here as we were going to the FA Cup Semi Final, and the location is ideal for Wembley Stadium events. Beds are strong and sturdy, and with the privacy curtains, you would not realise that you're sharing the room with 21 other people! Breakfast is included too, which is a big bonus. Love the free parking also. Hillspring loses a couple of points this time though, as I felt the check-in staff were a bit unwelcoming.
    England, Male, 25-30
  • 8.9

    Fabulous

    21 Mar 2019
    Some of the stalls in the restrooms were out of order my entire stay and sometimes the wifi was spotty in certain places. Other than that I enjoyed it!
    USA, Male, 25-30
  • 8.3

    Fabulous

    31 Mar 2019
    The palmers lodge was overall a great experience. The showers and bathrooms are large and well cleaned daily. The rooms are spacious and each bed comes with your own reading light which is useful. The security in the rooms is secure also, which each guest having access to their own large sized lockers free of charge and also a luggage storage room free of charge,plus the breakfast in the morning was basic but did the job. The only negatives were the location, a bit too far from the citycentre.
    Australia, Female, 18-24
  • 8.0

    Fabulous

    06 Apr 2019
    Friendly staff. Our room was clean and great value for money, comfortable beds. Great for a night in London if you're happy to travel a little out of the centre.
    England, Female, 25-30
  • 7.1

    Very Good

    21 Mar 2019
    I guess this is what a real hostel is like super tiny rooms without air conditioning so it can get hot. I would of thought that they would put the all female rooms together but it on the same floor with men so it's not fun walking back from the communal showers which don't have like a changing room with them. I think this hostel is mainly popular with older folks. You have to keep the windows open but people can be kinda loud outside. And the walk to the underground is like 15mins
    USA, Female, 18-24
  • 6.9

    Good

    10 Apr 2019
    Mostly older people so wasn’t easy to meet people. Facilities and staff were great no issues at all. Couldn’t sleep because some guy was snoring and yelling in his sleep and wouldn’t close his light but obviously not the hostels fault.
    Canada, Male, 18-24
  • 6.0

    Good

    14 Apr 2019
    Somewhat disappointed with my stay at Palmer's lodge. Several reasons for this: lack of quiet spaces/conservatory (though it is advertised in the hostel's description), poor wifi connection (for most of the duration of my stay), accommodations are cramped and you may need to use storage room for extra luggage storage. The workers at reception were not very helpful (I was overcharged for a tour, and most issues that needed to be resolved involved me contacting a third-party).
    USA, Female, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wii

Awards

Nominations

  • 2012

    Worldwide Extra Large Hostel

View all Award Winners

Palmers Lodge - Hillspring at Willesden Green says

I think what makes our hostel really special is our atmosphere. We're in a modern building full of collectors' objects and quirky boutique interiors, with custom-made bunk beds that have curtains and nightlights for extra privacy in our large dorms. Our guests seem to appreciate that they have the option to both relax after a long day or to join the crowd and socialise if they want to.
We're quite close to Kensal Green where you'll find the famous All Souls Cemetery. The Neasden Temple is also nearby; this architectural gem is the first and largest traditional Hindu Temple in the world outside of India and a must-see attraction open to all visitors. Around the corner in Kilburn, I recommend visiting The Tricycle Theatre. It's the perfect cultural fix, comprising a challenging and innovative theatre programme, a cinema and an art gallery, as well as a café and a bar, and was voted 'London's most beautiful cinema' by Vogue magazine. Esther, Sales & Marketing Manager

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