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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If more than 1 months notice is given then only the booking deposit (10%) will be lost. If less than 1 month, but more than 14 days notice then the cancellation fee is 50% of the total. If less than 14 days notice is given then there will be no refund due at all.

Additional Terms and Conditions

1. Arrivals and Departures
New arrivals may check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room and the security card handed back to reception.
2. Guest Behaviour
The comfort, safety and security of our guests is of paramount importance to Palmers Lodge. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor, failure of any individual group member to do so will result in the expulsion of the whole group.
3. Smoking
Smoking is not permitted anywhere within the Palmers Lodge premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.
4. Personal Property
Guests may use secure lockers (located under each bed), the luggage store (located outside) and/or lockers located in the basement however it remains the guests responsibility to ensure that their personal belongings are secure at all times. Palmers Lodge accepts no liability for the loss, theft or damage to property however sustained or caused.
5. Palmers Lodge Property
Upon check in guests will receive a security card for access to both the hostel and their room. These cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the card will result in a 5.00 charge which may be charged against the customers credit card.
6. Liability
Except in relation to death or personal injury caused by our negligence Palmers Lodges liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Please note: for Group Bookings of over 20 persons you will need to contact Hostelworlds groups department directly to make sure that we allocate as many of you in the same room(s).

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Palmers Lodge - Swiss Cottage

40 College Crescent, Swiss Cottage , London, England
Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Palmers Lodge - Swiss Cottage is set in what one Hostelworld reviewer calls a 'spacious, lovely old mansionette' with a distinctly Victorian English atmosphere. Many of our users say they 'would always go back' to this hostel when in London. The 'knowledgeable', 'lovely and helpful' staff are frequently praised for providing 'very focused, personalised attention' to guests, while visitors can 'meet new people and have a good laugh' in the downstairs pub. We like that most of their bunk beds have privacy curtains, creating personal space even in a busy dorm.

Property Description

Whether you're a backpacker or a budget traveller, you will enjoy Palmers Lodges Swiss Cottage. The grand charm of the historic building combined with our great service and location will be one of the most unique city experiences you will have in London.

Free Wi-Fi
Free linen

Recently renovated, Swiss Cottage boasts not only a fantastic London city location and building but our services are unbeatable! We have a 24 hour reception so you can be assured we are always there for you if you need us, we have also taken great care when it comes to your safety & security so you don't need to worry and can chill in our bar or relax in the lounge and watch the latest game.

An added bonus is that beds are pre-made and come with linen all for free, so the late arriving lodger can jump straight into bed, or the bar! We do believe that a happy guest needs a good breakfast, which is why we offer a full continental breakfast for only £4.50 and you will start your day full of energy! We also offer free Wi-Fi throughout the hostel so you can stay in touch with the rest of the world and explore what's on in London!

It is easy to forget when you stay at Swiss Cottage that there is a vibrant city just outside waiting for you! We are close to the underground (tube to the locals) so you can be in any of London's hotspots within minutes! If it's shopping you're looking for, the tube will take you directly from Swiss Cottage Station to the centre of Oxford Street, or you can shop till you drop at Europe's largest shopping centre Westfield. You could also have a drink or two in Leicester Square, take a spin on the London Eye or spot Kate and William at Buckingham Palace, all this and more with the tube from Swiss Cottage Station just around the corner!

Award winning Hostel, winning or being a finalist for “Best Customer Service” and 'Best UK Youth Accommodation' (2012, 2013, 2015) by the British Education Travel Association, among our several other awards.

Just some of our facilities and services:
▪24 hour reception and staff
▪Check in time 2 pm, but you're always welcome to arrive before as we can store your luggage
▪Check out time 10am
▪Key-card door access
▪Free safes and luggage lockers in every room
▪En-suite rooms available
▪Coach and car parking available (£5.00)
▪Full continental breakfast (£4.50)
▪Full CCTV coverage for added security
▪Free linen and beds which are premade
▪Group meal menus and packed lunches available
▪Bar and late night lounge areas
▪Reading, conservatory and quiet rooms
▪Lift
▪Large selection of rooms including double, twin and dormitory rooms
▪Heavy duty laptop and valuables safes at reception
▪Ground floor reception and rooms
▪Group and individual luggage storage
▪Payphone, fax and photocopy facilities
▪Free Wi-Fi and PC access
▪Washing and drying facilities available
▪Theatre and attraction ticket sales at reception
▪Souvenirs and toiletries sales at reception

Note that this property has a maximum stay of 14 nights.

All under 18's must be accompanied by an adult and have a written approval from parents with a copy of their passport or I.D. If staying in a single sex dorm room the adult and child must be the same gender. Please note under 16's are not allowed to stay in dorm rooms. You must book a private room.

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

This property has a 24 HR cancellation policy. Bookings will need to by cancelled via email by 2 pm of the previous day the guest is supposed to arrive.
Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued.

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.2

  • Location 8.6

  • Staff 9.0

  • Atmosphere 8.7

  • Cleanliness 8.9

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    08 Nov 2018
    Great hostel, fabulous old building, very atmospheric with dark wood panelling and even a suit of armour on the landing! Friendly staff, great facilities, good buffet breakfast. I especially liked that the beds each had a curtain that could be pulled across to give total privacy. I would definitely stay here again.
    Ireland, Female, 41+
  • 8.9

    Fabulous

    08 Nov 2018
    Good location, semi central and immenities were good. Twin room with bunks was a little on the small side. Adequate onsite, with tiny, but usable shower. The onsite bar was a great feature.
    Australia, Male, 41+
  • 8.6

    Fabulous

    08 Nov 2018
    We really liked the location of this hostel. It's within walkable distance to the Swiss Cottage Underground, which is a great way to get around London. We were very impressed by our room which had a private bathroom, but the bed was a little uncomfortable. I highly recommend the breakfast! There were lots of options and a variety of hot drinks from their espresso machine. I would definitely stay here again!
    USA, Couple, 25-30
  • 8.0

    Fabulous

    10 Nov 2018
    I liked it, found it very comfortable and would certainly recommend it.
    England, Male, 41+
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • Pool Table
  • Wi-Fi

Awards

  • 2014

    1st, Most Popular Hostels London

  • 2012

    1st, Most Popular Hostels London

View all Award Winners

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Palmers Lodge - Swiss Cottage says

I think what Hostelworld guests like most about our property is the character of our building, a beautiful Victorian listed mansion. Our helpful staff are also highly rated.
We've got some great unique features, like lots of free under-bed storage and custom-made bunk beds with curtains and nightlights for extra privacy. There's also an onsite bar where you can meet other people and join our theme nights; plus, we also stock several pub games and a Wii. I really feel that we're ideal for budget-concious travellers who want to experience boutique accommodation without sacrificing the social element that can only be found in hostels.
We're located less than 20 minutes' walk from Hampstead Heath, Abbey Road, Regents Park and Primrose Hill. I recommend checking out the Hamstead Theatre; it's only about four minutes' walk from here. Esther, Sales & Marketing Manager

Things to Note

We are a backpackers - beds are bunks! If you really need a bottom bunk then please contact the hostel as soon as you make your booking, quoting the reference, and we will try and ensure that you are allocated one!

Just some of our facilities and services:
▪ 24 hour reception and staff
▪ Check in time 2 pm, but you're always welcome to arrive before as we can store your luggage
▪ Check out time 11 am
▪ Key-card door access
▪ Free safes and luggage lockers in every room
▪ En-suite rooms available
▪ Coach and car parking available (£5.00)
▪ Full continental breakfast (£4.50)
▪ Full CCTV coverage for added security
▪ Free linen and beds which are premade
▪ Group meal menus and packed lunches available
▪ Bar and late night lounge areas
▪ Reading, conservatory and quiet rooms
▪ Lift
▪ Large selection of rooms including double, twin and dormitory rooms
▪ Heavy duty laptop and valuables safes at reception
▪ Ground floor reception and rooms
▪ Group and individual luggage storage
▪ Payphone, fax and photocopy facilities
▪ Free Wi-Fi and PC access
▪ Washing and drying facilities available
▪ Theatre and attraction ticket sales at reception
▪ Souvenirs and toiletries sales at reception

Note that this property has a maximum stay of 14 nights.

All under 18's must be accompanied by an adult and have a written approval from parents with a copy of their passport or I.D. If staying in a single sex dorm room the adult and child must be the same gender. Please note under 16's are not allowed to stay in dorm rooms. You must book a private room.

Please note that reservations for the night of the 31st December will be subject to a no-cancellation policy.

This property has a 24 HR cancellation policy. Bookings will need to by cancelled via email by 2 pm of the previous day the guest is supposed to arrive.
Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay.

Guests are reminded that once they have paid on the day of check-in, no refunds will be issued.


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