Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation and Modification:
On booking 10% deposit for reservation
Till 2 weeks before arrival free
Till 7 days before arrival 50% penalty
No Show 100% penalty

Additional Terms and Conditions

For groups 10% deposit for reservation

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Panzani 14 TouristHouse's policies & Conditions:

Check in by appointment from 14:00 till 18:00
Office hour from 08am until 6pm
after 7pm there is a fee for late check in of euro 10 a person.

CHECK OUT: from 08am till 10:30am
Deposit bagguage on check out of euro 2 per bag per day,11.2487965,17z/data=!3m1!4b1!4m7!3m6!1s0x0:0x5638334a21cd9d87!5m1!1s2018-08-28!8m2!3d43.7742414!4d11.2509852

Payment upon arrival by cash.
Taxes included.
NOT INCLUDED : city tax (3,00 euro per day per person, max 7 days)

Cancellation policy: 48 hours before arrival.

Breakfast not included.


No curfew.
Non smoking. fees will be applied to those who transgress.

Please communicate your arrival time.We do not live there and the reception is open only in the morning, so we need exact arrival details to ensure the check in. If you need any assistance during your arrival or staying in Florence feel free to contact us.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Panzani 14 TouristHouse

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Panzani 14 TouristHouse located a few steps from the Santa Maria Novella station (SMN) and the most famous monuments of Florence; welcomes our customers in a family atmosphere at home, with rooms of different types. The historic center of Florence, a UNESCO World Heritage Site, is home to many masterpieces of Renaissance art and architecture.
One of the most famous places is the Duomo, the cathedral with a tiled dome designed by Brunelleschi and Giotto's bell tower.

The Accademia Gallery exhibits the sculpture of Michelangelo's David while in the Uffizi Gallery there are Botticelli's Birth of Venus and the Annunciation by Leonardo da Vinci. An open-air history book, ready to be read by our guests.

Just cross the door of 'Panzani 14 Tourist House' to find yourself immersed in the history and beauty of Florence.

Our rooms, from the simplest with shared bathroom to those with private bathroom and family rooms, are perfect for a stay in beautiful Florence. Savor all the freedom to experience the city at your own pace.


Breakfast service is not provided.
No curfew

Check in on APPOINTMENT until 7 pm
For late arrivals there is an extra charge of 10 euros per person

We recommend that you indicate your arrival time.
We do not live in the structure and this will avoid unnecessary waiting

CANCELLATION POLICY: 48 hour before arrival.

The Panzani 14 TouristHouse is managed by the owners, who will consider you as special guests, making you feel at home: they will take care of you advising you the best places and events not to be missed, but above all they will help you live the city not simple tourist.


24-hour access
Conditioned air Heating
Museum Bookings (Uffizi, Accademia and Palazzo Pitti)
Restaurant reservations
No Smoking


Paid baggage deposit
Small pets on request and has payment
Conventioned garage and access to the ZTL
Romantic welcome packages or special occasions
Tour organization of the city
Organization of group private tours in Tuscany
Tastings of typical Tuscan products
Private transfer to and from Florence Airport (Peretola)
Private transfer to and from the airports of Pisa, Bologna and Rome
Reservations for theaters and events View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.3

  • Location 10.0

  • Staff 9.1

  • Atmosphere 8.2

  • Cleanliness 8.0

  • Facilities 8.4

Latest Reviews

  • 10.0


    20 Aug 2018
    Perfect location. Everything is walking distance from the hostel. The hostel was comfortable and clean. I would definitely stay here again.
    USA, Female, 25-30
  • 9.4


    11 Apr 2019
    This place was in a great central location with amazing staff. The only difficulty that we had was VERY loud neighbors due to the "adjoining door" in the room. Otherwise they made us feel very much at home and even gave us amazing suggestions for sightseeing. We only stayed one night but were able to leave our bags in the office after checkout in order to do more sightseeing. Would stay here again just bring earplugs in case.
    USA, Female, 25-30
  • 9.4


    09 Mar 2019
    Great service, awesome location. Beautiful facilities. Bed was springy, too loose like waterbed, carpet had not been vacuumed. But service made up for it. Thx
    USA, Male, 41+
  • 9.4


    08 Feb 2019
    We enjoyed our stay very much! The hosts were very friendly and helpful, we got some really good recommendations for the city! The room was big and we even had our private bathroom! We would recommend it and we will definitely come again :)) thank you for everything!
    Greece, Couple, 25-30
  • 9.1


    29 Aug 2018
    It was a really nice place to stay. Everything was clean enough and the place is really chose to the all the main squares and monuments.
    Mexico, Male, 25-30
  • 8.9


    25 Aug 2018
    Really well situated and the staff are very helpful. I really recommend this place it is only 5 minutes walk from the Duomo and 5 minutes walk from the train station.
    Canada, Male, 18-24
  • 8.6


    09 Dec 2018
    Nice for one night! Twin room for me and my friend who decided to come on a whim from Pisa! Staff were lovely and accommodating, showing us the best places to eat for the best prices! Highly recommend this place for a short visit.
    England, Female, 18-24
  • 8.0


    18 Apr 2019
    Great location nice airy room. However no cleaning at all for 3 nights which is too much.
    Greece, Female, 31-40
  • 3.7


    17 Nov 2018
    The staff was incredibly rude and were unprofessional in their behavior. There was no breakfast, no kitchen, or any other services provided which generally provided in traditional hostels. The heater was broken throughout the duration of our stay. Overall not the best experience and would not stay at this place again. (good location and security)
    Canada, Male, 18-24
  • 3.1


    17 Aug 2018
    When we 1st arrived we were really happy as only 5 minutes walk from the station and the owner gave us great advice on places to visit HOWEVER this all changed on seeing the rooms... THEY LOOK NOTHING LIKE THE PICTURES. Concrete floors with carpet glue, door looked like it had been kicked in, no lightbulbs and only 2 plugs that were all used for lamps and fans. We were also called ‘unfair and abusive’ because of unclear checkout times that resulted in us having to return from our day out.
    England, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Express check-in / out
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk