Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Paradise Downtown

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Paradise Downtown! we are a new hostel in the center of the city but we have been in the business for almost 10 years, because we are the same family of Paradise Pucón Hostel 😊

We are located in one of the best areas of Pucón, near to eveything because we are in the middle of everything! supermarket, grocerys store, tourism office, 1 block from the main street fully of restaurant and bars, 600 mts from the lake and 500 mts from the La Poza.

We have 6 rooms and a capacity for 40 people, distributed in shared room with or without private bathroom. In the facilities we have common areas, tv, netflix, free wi-fi, variety of board games, kitchen and prepay laundry. We also have other services, a climbing wall, bicycles to rent and all the necessary equipment that the Chilean norm of cicloturismo demands and if you want we can book for you other activities like hot springs, volcano climb, rafting, paintball, canopy, canyoning and others.
Our main goal once is that you feel at home, have a pleasant stay with us and enjoy our beautiful city.

Paradise Downtown Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 16:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes not included - 19.00%


The reception service is open from 08.30 to 00.00.
No curfew.
We do not accept customers younger than 18 years of age.
Child friendly.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 7.6

  • Location 9.6

  • Staff 7.6

  • Atmosphere 8.4

  • Cleanliness 9.2

  • Facilities 8.8

Latest Reviews

  • 10.0


    24 Jan 2019
    Lovely hostel, great location, friendly staff, nice atmosphere, and it has a climbing gym (Chucao Escalada) which is included in the price! Stayed one night only but had a great experience!
    Ireland, Female, 25-30
  • 10.0


    16 Jan 2019
    Great location, cool and kind staff, dorms and bathrooms are very clean! thank you guys we had a really nice experience!
    Germany, Female, 31-40
  • 9.7


    27 Jan 2019
    The best hostel in the world! The people are so great and the vibe. I wish I could stay more. And there was a great coffe near the hostel!!!
    Israel, Female, 18-24
  • 9.4


    26 Jan 2020
    Amazing hostel, I was supposed to stay for 2 nights but ended up staying 4. Good location right next to the center, really nice common area with Netflix and a well equipped kitchen. Also the staff is really warm and helpful. Definitely a paradise, highly recommended!
    Israel, All Male Group, 18-24
  • 9.1


    04 Dec 2018
    This hostel did a great job thinking about what backpackers need and providing it. The kitchen has supplies you need for cooking that you wouldn't want to buy like oil and spices and bathrooms have separate toilets and showers. Staff is very friendly, there's a coffee shop attached next door, and the rooms are very clean with super, super comfy beds.
    USA, All Female Group, 18-24
  • 8.9


    10 Feb 2019
    Exelant location, Very nice and friendly staff. Good facilities. The rooms and especially the bathroom and showers are not really clean.
    Israel, Female, 18-24
  • 8.0


    26 Feb 2020
    Pros: location, kitchen, communal areas Cons: cramped room, no. of toilets/showers. When we extended our stay over email there was no mention of a price change. Then she tried to tell me it went up because it’s the weekend when it was Thursday? She told me she was going to call the boss about it and 20 minutes later I went to look for her and she was playing cards in the kitchen. Just a bit of a piss take.
    England, Female, 18-24
  • 5.4


    01 Feb 2019
    Not clean
    USA, Female, 18-24
  • 4.0


    10 Feb 2019
    The staff are horrible! The most expensive hostel in Pucón. The luggage storage is expensive
    Israel, All Female Group, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Bicycle Parking
  • Cable TV
  • Common Room
  • Dishwasher
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games
  • Wi-Fi