Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

pensao Royal have a cancellation policy of no refund on the booking deposit or booking fee for a cancellation, no show or reduction in numbers.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Located in Lisbon centre, between main squares Rossio and Praa do Comercio.Rooms with bathroom. As it is very well located, our guests can reach all most remarkable landmarks by just taking a walk: castelo de Sao Jorge, S Catedral, Santa Justa's Lift, and the historical and lively neighborhoods Alfama and Bairro Alto.

Our New penso offers cosy, airy rooms with TV, bathroom for a very reasonable price in the downtown of the city.

Our place has been recently refurbished, but have carefully conserved the precious azulejos, which you can find inside the room
The triple rooms have one double bed end one single ( Shared Bathroom)

Pensao Royal features include:

-Free Towels, Linens and Duvets
-Free Coffee and Tea, all day
-Free Breakfast
-Free Wireless Internet Connection
-Free access to guide books from all around the world
-Book exchange
-Free Maps and Advice
-Free Luggage storage
-Free Satellite TV and films


You have 48 hours for cancellations.
The cancellations need to be done by e-mail
We don't accept cancellations by phone.
if you don't give us notice about, we charge the 1 night.
Payment by cash.
City tax 2 euros per person per night.
The city tax is not included in the room price . View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 9.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    22 Dec 2019
    A space that truly makes you feel at home. The staff are very nice. I would definitely stay there again!
    Mexico, Couple, 25-30
  • 10.0


    14 Jul 2019
    Staying here was great! It is an excellent location in Lisbon and the staff of friendly ladies was helpful and sweet. We had a private room ensuite and the bedroom and bathroom were both very clean and cute. You have to walk up quite a few flights of stairs to reach the hostel, but it feels very safe. The kitchen for guests was perfect for us as well.
    USA, Mixed Group, 18-24
  • 9.7


    19 Oct 2019
    The location is excellent, the room was very clean and staffs were very nice and helpful
    Iran, Male, 31-40
  • 9.4


    04 Aug 2019
    Great place, great location, great staff. This place is run more like a bed and breakfast - except they do not provide breakfast (it was advertised they did, we asked, no breakfast). Apparently there is a kitchen we could have used, but were not told about either. Other than that, the staff is great - very informative, if they don't know, they will find out. I asked about a good Fado place, the next day, they provided me with a brochure. Will definitely recommend to others!
    Canada, Couple, 31-40
  • 9.4


    08 May 2019
    The location is superb, really close to all the key sights. the people there were also really friendly. It's a bit noisy as there's building work going on opposite but hey, that's life. Would recommend.
    England, Female, 41+
  • 8.9


    05 May 2019
    Really nice staff, but you have to drop off your door key whenever you leave and ring to come in. Staff is there 24/7. Coffee and tea in the morning. Room was very clean but the bed was quite hard and uncomfortable after a couple nights. The WiFi was terrible and only worked slowly in 1 corner of the room near the door and not at all in the common kitchen. The hostel itself was quiet, but construction across the street is loud starting at 6 am. Perfect location close to metro and downtown.
    Canada, Couple, 25-30
  • 8.9


    10 May 2018
    Lovely staff who were very welcoming and friendly. Coffee and cakes in the morning were lovely too. Great central location.. seconds from a metro stop. Great value for money.
    England, Couple, 31-40
  • 8.3


    17 Sep 2018
    Friendly staff, great location. Very central and convenient.
    England, Male, 31-40
  • 7.1

    Very Good

    18 Jan 2019
    Amazing location, and sweet and friendly staff.
    England, Male, 31-40
  • 6.6


    16 Aug 2019
    Small room and there was some noise from the street (bars). Location is excellent.
    Finland, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cots Available
  • Hair Dryers
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games