Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to our pension.

Pension Puppy Tail is on Hakodate Eki-mae Street, only 5-minute walk from the station. Its convenient location provides easy access to sightseeing. Tour buses and trams station are nearby for departure and arrival.

The accommodation charges in Pension Puppy Tail are reasonable. Featuring cozy and comfortable beds, all the rooms in this building have TV and air-conditioning.

We, born and grow up in Hakodate entertain you.
We want to have a friendly relationship with our guests.
We are happy that many of our guests visit us repeatedly.
Ask us anything. We know where to see, buy, eat and visit.

You will always be welcomed with our BIG SMILE.

***Property Policies & Conditions:
1. Check-in Time: from 15:00 to 22:00.
(1) Guests can leave their luggage at the front desk before 15:00. Please inform the hostel in advance.
(2) Guests arriving after 19:00 must inform the property in advance. Contact details can be found on the booking confirmation.
2. Check-out Time: until 10:00.
3. Payment: Cash (JPY) only upon arrival.
4. Cancellation Policy:
(1) At least 3 days advance notice before the arrival date is required.
(2) If cancelled or changed later, the balance of first night will be charged.
(3) In case of No-Show, the full balance will be charged and no refund will be given.
5. Child Policy:
(1) All children are welcome.
(2) One child from 0 to 5 years is charged JPY 1000 per person per night when using existing beds.
(3) Please mention how many children are in the booking, and their ages. For children who have no meals or bedding booked, charges will be added upon arrival.
6. Reception Hours: from 07:00 to 22:00.
7. Smoking is not allowed for the entire building. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    06 Jan 2020
    Great and cute place to stay. We had a free upgrade the second time we visited which was a nice treat!
    Australia, Couple, 25-30
  • 10.0


    05 Jan 2020
    It feels like a home away from home! They provide everything you need including a lovely, hand made parting gift. The place is very clean and is accessible from the station. The staff also went above and beyond when they allowed us to check in early and when they were kind enough to drive us early in the morning to the station because we had too much stuff.
    Philippines, Couple, 31-40
  • 10.0


    25 Oct 2019
    Close to the train station, the Morning Market, and not far from Mt. Hakodate. Great location, friendly staff, and yatakas are provided for bathing. I would recommend visiting Osho Sushi which is only a 6 min walk away
    USA, Male, 25-30
  • 10.0


    23 Oct 2019
    Such a great place. It's 5 minutes walk from hakodate station and not that far from main attractions. The owners are really nice and they made lot of efforts in the place.
    Saudi Arabia, Male, 31-40
  • 10.0


    24 Sep 2019
    Very friendly host. We felt very welcome in this comfy place. It is a very short walk to the station and a good spot to stay to check out the central area of Hakodate.
    Australia, All Male Group, 31-40
  • 10.0


    02 Jan 2019
    My partner and I stayed here for two days. These guys have put a lot of effort into this accommodation, it felt more like a hotel than a hostel. Towels, soaps, yukatas all provided, and a welcome snack. If I come back to Hakodate, will 10/10 book this place. 100% recommend.
    Australia, Couple, 25-30
  • 10.0


    18 Mar 2018
    This was a great stay! It's very close to the Hakodate station and ready to find. It was very clean and very nice. Hakodate was also a wonderful city and this stay made it even better. I would stay again if I come back to Hakodate
    USA, Male, 25-30
  • 9.4


    27 Jun 2019
    Great place in Hakodate for peace and quiet. Cozy rooms. Hot bath! Friendly staff. 5-10 minute walk from train station.
    Canada, Male, 31-40
  • 9.4


    25 Feb 2018
    Very nice place to stay, very nice staffs . a little bite far from tourist attractions on feet.
    Thailand, Male, 41+
  • 8.9


    29 Aug 2018
    The rooms are a strange mixture of traditional Japanese style and some kinda excessive Renaissance style motifs. Overdecorated. The place is really clean. Staff is quite polite. There is no common area.
    Bulgaria, Female, 31-40
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Washing Machine
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Wake-up calls
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines