Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Exceed our guests expectations of a Travelers Hotel by providing outstanding services and dependable information. We commit resources and time to preserving the values and traditions of our communities: Pure Life…Pure Hospitality.

We are located in one of the best areas of Costa Rica, Monteverde. From our facilities, the guests and travellers can reach some of the best attractions of the town such as Don Juan Tours, Monteverde Cloud Forest Reserve and Monteverde Butterfly Gardens amongst other interesting spots of the city.

We have several types of accommodation options to satisfy the needs and wishes of different kind of guets and travellers. Furthermore, Pension Santa offers breakfast, coffee and tea all day, wifi in every room. The Pension Santa Elena offers an award winning, full service front desk. Our staff is bilingual, Costa Rican and second to none. Other amenities include: green space to chill, full kitchen, Taco Taco restaurant, complimentary laptops for guests to use.

Pension Santa Elena Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 11:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.

General:

The reception service is open from 05.30 to 22.00
The maximum nights of stay is five.
No curfew.
Pet friendly.
Child friendly.
Non smoking.
This property might pre-authorize your credit card.

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.4

  • Location 9.9

  • Staff 9.4

  • Atmosphere 9.2

  • Cleanliness 8.8

  • Facilities 8.8


Latest Reviews

  • 10.0

    Superb

    29 Dec 2018
    Great place! This was the first hostel I've ever stayed at and I really enjoyed my stay. I stayed in a double bedroom with its own bathroom. The place was small as expected but extremely livable. It was very clean upon arrival and was great for the price. Amazing location. The hostel grounds are beautiful and it has a central area with trees and tables. The best part of the hostel is the staff who are SO friendly and go out of their way to call all of the tour places around town.
    USA, Mixed Group, 18-24
  • 9.4

    Superb

    20 Nov 2018
    Really cute hostel in the town center. The double room I had was just perfect. Yes it is in the center but the road traffic quiet down early in the evening
    Switzerland, Female, 25-30
  • 9.1

    Superb

    04 Jan 2019
    Relaxed, welcoming atmosphere. Great communal spaces. Showers are lukewarm. The wifi is spotty. The staff is genuine and friendly and breakfast is fantastic. I would stay here again.
    USA, Female, 25-30
  • 5.1

    Rating

    16 Nov 2018
    The location of the hostel was great, I met some wonderful travellers here. The staff however ruined the experience for me. They were rude/anything but friendly. They were very unhelpful and seemed to get annoyed if you asked a question or needed help. They were busy most the time playing video games on their cellphones. I would understand if it was high season and they were over dealing with the huge amount of tourists but since it was low season I thought they’d be a bit more cheery.
    Australia, Female, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Wheelchair Friendly
Services
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Games Room

Policies

  • Child Friendly
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Pet Friendly
  • Taxes Included

Things to Note

Pension Santa Elena Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 11:00 to 22:00 .
Check out before 11:00 .

Payment upon arrival by cash, credit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.

General:

The reception service is open from 05.30 to 22.00
The maximum nights of stay is five.
No curfew.
Pet friendly.
Child friendly.
Non smoking.
This property might pre-authorize your credit card.


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