Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Phoenix Hostel set in Hualien City. It's a good choice for staying in Hualien. You can feel a Nostalgic building with a new vibe everywhere in our hostel.
Breakfast is available daily, and includes buffet and American options.
Kindly note that the front desk is at service from 15:00 till 22:30. Guests who expect to arrive later than 22:30 are suggested to inform the hostel in advance. The contact details can be found on the booking confirmation.

***Property Policies & Conditions:
Cancellation policy: At least 2 days advance notice for free cancellation.
Check in from 15:00 to 22:00.
Check out before 11:00.
Payment upon arrival by cash.
Age restriction: 18 years and older
Reception working hours 10:00-22:00. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 9.3

  • Staff 10.0

  • Atmosphere 8.7

  • Cleanliness 8.7

  • Facilities 8.7

Latest Reviews

  • 9.7


    02 Jan 2020
    One of the nicest hostels I've been too. Nothing out of the ordinary, but it was just nice and clean, the staff was on point, the breakfast was simple yet enjoyable, and the space was relaxing. Beds were comfy, felt like there was a little more privacy in the 4 bed-room dorms.
    Canada, Male, 18-24
  • 9.7


    09 Apr 2019
    I loved Phoenix Hostel. The 4-bunk rooms were small, the bunks were very solid, beds comfortable and there were privacy curtains. The central bathrooms and clean with full bathrooms (vs stalls in a dorm). The breakfast was filling and great to start the day. I appreciated the help of the desk clerk as I had some trouble buying my train ticket. We had three (yes 3!) earthquakes my first night. The building was fine. No overnight staff to comfort/assure those in need at midnight. ☹️ Great stay!
    USA, Female, 41+
  • 8.9


    04 Jun 2019
    The hostel is located in an area that’s walking distance to almost everywhere you might want to visit in Hualien City. The dorm rooms had bunks that were very private and spacious. I had an issue with bed bug bites and the guy who ran the place was very gracious, apologized profusely and gave me some medicine to rub on the bites and moved me to another room.
    Canada, Female, 18-24
  • 8.9


    29 Dec 2018
    Great hostel near the night market in hualien. It is a bit farther from the train station and access to taroko gorge. The beds are all double beds and the facilities are very clean. The staff is courteous and overall the hostel is very good.
    Canada, Couple, 18-24
  • 8.6


    01 Dec 2020
    Bedroom: comfty bed, private, big locker inside the bedroom, found ants on my bed. Staff: excellent. Bathroom: clean, big, free soap. Commun area: big, comfty,wi fi, plugs, good for work, free coffee or tea, good amenities, free breakfast and good one. Others: let me store my luggage for a day, allow me to park my rented bicycle inside. Totally recommend it, cheap and great!
    Paraguay, Male, 25-30
  • 7.7

    Very Good

    24 Jun 2019
    I spent 3 nights at Phoenix, as a launching point to get to Taroko. Pros: -Very clean -Easy access keyless entry -5 minute walk to big night market -Great breakfast, eggs & fruit Cons: -Not friendly staff. There was no "welcoming" feeling upon check in -Said free coffee but there was a sign on the coffee maker that said "Out of Order". The sign looked old and doubtful it was going to be fixed -Not a place to stay if you want to meet people like typical hostels- just a room to crash
    USA, Male, 41+
  • 7.4

    Very Good

    29 Jul 2019
    The pictures are cute online and it is fairly aesthetic in person, but the inside decor isn’t quite finished and overall it needs to be cleaned in some places, like a good sweeping, mopping, and wiping. The bathrooms are perfectly clean though which is most important to me. (they just don’t have hand soap at the sinks- and their shower towels are just hand towels, cost $45 NTD). The kitchen is a lovely hang out area that is well organized and has great atmosphere.
    USA, Female, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Air Conditioning
  • Card Phones
  • Dryer
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
  • Late check-out
  • Laundry Facilities
  • Reception (limited hours)
Food & Drink
  • Vending Machines