Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips, trips and all manner of things to do for your stay in the UK

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our Guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules


Make the most of your trip to London with a stay at Phoenix Hostel, right in the city centre. We’ve got a sociable bar and lounge downstairs, and as our guest, you’ll get a discount on drinks. We offer a continental breakfast to set you up for the day, but if you fancy making your own snacks, we’ve got a microwave and a fridge to use whenever you like. Our 24-hour reception is happy to help with anything you might need, whether it’s booking tours or recommendations of things to see and do in the bustling capital.


We’re located near Edgware Road in the Marylebone area, a short hop from Madame Tussauds, The Sherlock Holmes Museum and London Paddington station. Nearby you’ll find small supermarkets, shops and plenty of pubs to keep you entertained. We’re also just a 10-minute walk from Oxford Street, London’s famous shopping mecca. We’re easy to reach from London’s main airports – less than a two hour round trip from Heathrow (jump on the underground) and Gatwick (a coach / train ride plus an underground journey).

Rooms and Dorms

Here at Phoenix, we’ve got a selection of rooms, including private doubles and mixed dorms with shared bathrooms. Most of our dorms have triple bunks. They're spacious and comfy – the perfect combination for a good night's sleep! You’ll have access to a locker in your room, big enough for a small backpack and your valuables.

Extras and activities

We’ve got free Wi-Fi throughout and access is by key card so you don’t need to worry about coming in late – there are no curfews here! If you need to leave your luggage, we can store it for you safely while you head off for the day. Just grab one of our free city maps and get exploring.

View House Rules

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Reviews & Ratings

  • Value For Money 7.7

  • Security 7.9

  • Location 8.3

  • Staff 8.5

  • Atmosphere 7.4

  • Cleanliness 6.4

  • Facilities 6.6

Latest Reviews

  • 8.6


    29 Jun 2019
    Overall pretty good! My first time staying in a hostel so I didn't really know what to expect but was pleasantly surprised. Staff were nice, people were generally nice. One thing is the showers do not get any circulation at all, so make sure to take quick ones as it's hard to get dressed when its all humid!
    Australia, Female, 18-24
  • 8.3


    02 Jul 2019
    The staff was very helpful especially 15:00 positive response to my requests (prints) thank you. Location was ideal for leisure or all directions through London.
    Morocco, Male, 41+
  • 8.0


    11 Jul 2019
    Location is really good, a Tesco express is nearby and the staff is great. The cleaning is not the best (especially the bathrooms) three floors-bed bunks are not the more comfortable place but the price is really accessible, the kitchen is only a microwave with refrigerators and dishes, the smell in the bar is due the close doors mood of the place and definitely needs a redecoration. Becarefull with the fire alarm in every single dorm door. there is not an all females dorm.
    Mexico, Female, 31-40
  • 7.7

    Very Good

    14 Jul 2019
    I chose the Phoenix Hostel for being the cheapest in London, and for being conveniently located, and it was those things-- but thankfully it also had a friendly, helpful staff, comfortable seats, clean beds and hot-water showers. If your needs are simple, as mine were, I recommend it.
    Ireland, Male, 41+
  • 7.7

    Very Good

    24 Jun 2019
    Great staff. Good location, bathrooms were a little sketchy with no soap, and the room stank a little (but probably the fault of the occupants, not the hostel).
    Canada, Male, 18-24
  • 6.3


    15 Jul 2019
    Nice hippie aesthetic with free wifi, a short walk from train station. It was mainly men staying, bathrooms were across from the room and sink was blocked, contained hair etc. There was no curfew; 24hr reception & keycard along with nice staff made it easy to check in and out. As it was also a bar, people were drinking outside smashing glasses, but that's not a fault of the hostel and it was cleaned up quickly. Mixed review, I'd say it's good for a short stay or if you're on a tight budget :)
    England, Couple, 18-24
  • 5.7


    30 Jun 2019
    Flys. Everywhere. And just not the cleanest is it.
    Canada, Male, 18-24
  • 4.0


    22 Jun 2019
    The receptionist was not good and the internet was very bad.
    Egypt, Male, 25-30
  • 3.1


    01 Jul 2019
    It's run for the staff, not the customers.
    England, Male, 18-24
  • 3.1


    18 Jun 2019
    That place is a dump. It is filthy I wouldn’t even invite a homeless person to stay there. The bed are very uncomfortable and every time you move it cringes. I barely slept that night and went I saw the statement of the shower I decided to shower elsewhere.
    American Samoa, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar