Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

*Please note we are operating on LIMITED reception hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub located between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Wednesday 10am - 2am
Thursday 10am - 2:30am
Friday 10am - 3am

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

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Reviews & Ratings

  • Value For Money 7.4

  • Security 7.7

  • Location 8.3

  • Staff 8.3

  • Atmosphere 7.3

  • Cleanliness 6.6

  • Facilities 6.4

Latest Reviews

  • 9.1


    03 Aug 2022
    Great hostel for the price! Sasha is very nice, and so is Ben. I do have to say though, the wifi is BAD. Also, Ben NEEDS to stop speaking Japanese words to all of the East Asian guests…. It is disrespectful😤 Good guy tho, cool hostel
    USA, Male, 18-24
  • 9.1


    31 Jul 2022
    Everyone was so welcoming. The staff felt more so like friends than staff. Both me and My friend agreed that this was a brilliant stay and miss it very much
    Australia, Male, 18-24
  • 8.0


    29 Jul 2022
    It is a fine hostel. Truly representative of a European (
    USA, Male, 25-30
  • 7.1

    Very Good

    08 Aug 2022
    Overall the phoenix hostel was pretty okay as a place to stay. You should keep in mind the facilities (rooms, toilets, showers) are all very small. I also would not suggest staying during a very warm period of times as the rooms at night often just smelled like sweaty feet. On the other hand, it had a fun cheap bar and a great group of staff that could honestly entertain you for hours. The location was great but in terms of going out at night, the group at the hostel was a bit older.
    USA, Female, 18-24
  • 6.9


    03 Aug 2022
    Nice vibe and staff, really nice area. Felt pretty safe as 18y/o female travelling alone. Rooms were hot , toilets and showers were a bit unclean, bunks were crammed and stained sheets but all standard hostel stuff I guess. Worth it for the area if you’re just after a bed to sleep in.
    Australia, Female, 18-24
  • 2.9


    30 Jul 2022
    There are too many factors: 1. The booking was in a 6 bed room, they placed and extra bed. We were 7 people and the room was tiny. 2. Lockers don't have a seal, you have to buy it. 3. The windows in the room can't be open, so you can't sleep. Air isn't circulating. 4. The water was hot, so you couldn't have a proper bath. Even after I told the staff. People didn't burn because of this. 5. Location isn't the best. Facilities seem filthy. I wouldn't recommend it.
    Honduras, Female, 31-40
  • 2.9


    29 Jul 2022
    If you are in an extremely tight budget, this hostel might work for you. It’s well located and Lisa, the manager, is respectful. However, I wouldn’t recommend/ or return there. We booked 7 beds in a 14 beds room and we ended up in a room with 18 beds but just 6 beds available: when one of my friends was trying to fix her bed (yes, you have to do it yourself even though it’s late night and all the lights are off) someone arrived and said that bed was already taken/booked. So two of my friends had to sleep in
    Spain, Female, 25-30
  • 2.6


    02 Aug 2022
    We went to this hostel for 3 nights and We were bitten by bedbugs from the mattresses and one of us got scabies. Never go to this hostel if you don't want to ruin your trip. It was the worst experience we have ever had. The only good thing was Lisa who worked there and was very helpful
    Greece, Female, 25-30
  • 2.6


    29 Jul 2022
    Worst place I've ever been, it's nothing like the pictures. I had a reservation for 2 people and the room only had 1 bed available. The lockes were broken, beds without identification neither pillows or sheets, the bathroom is the same of the bar, disgusting. We didn't sleep and, although we had three nights there, we just stayed one and went away the next day.
    Portugal, Mixed Group, 31-40
  • 2.3


    29 Jul 2022
    The place was terrible, room and beds were dirty, they overbooked, two of my friends had to sleep in the same bed. We decided to leave the place on the other day, they didn’t refund us completely, even after booking our places. The room was too small for 17 beds, not enough lockers, no ventilation also very stinky. Totally different from the pictures. I don’t recommend at all.
    Brazil, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Board Games
  • DVD's
  • Wi-Fi