Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips, trips and all manner of things to do for your stay in the UK

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our Guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules


Make the most of your trip to London with a stay at Phoenix Hostel, right in the city centre. We’ve got a sociable bar and lounge downstairs, and as our guest, you’ll get a discount on drinks. We offer a continental breakfast to set you up for the day, but if you fancy making your own snacks, we’ve got a microwave and a fridge to use whenever you like. Our 24-hour reception is happy to help with anything you might need, whether it’s booking tours or recommendations of things to see and do in the bustling capital.


We’re located near Edgware Road in the Marylebone area, a short hop from Madame Tussauds, The Sherlock Holmes Museum and London Paddington station. Nearby you’ll find small supermarkets, shops and plenty of pubs to keep you entertained. We’re also just a 10-minute walk from Oxford Street, London’s famous shopping mecca. We’re easy to reach from London’s main airports – less than a two hour round trip from Heathrow (jump on the underground) and Gatwick (a coach / train ride plus an underground journey).

Rooms and Dorms

Here at Phoenix, we’ve got a selection of rooms, including private doubles and mixed dorms with shared bathrooms. Most of our dorms have triple bunks. They're spacious and comfy – the perfect combination for a good night's sleep! You’ll have access to a locker in your room, big enough for a small backpack and your valuables.

Extras and activities

We’ve got free Wi-Fi throughout and access is by key card so you don’t need to worry about coming in late – there are no curfews here! If you need to leave your luggage, we can store it for you safely while you head off for the day. Just grab one of our free city maps and get exploring.

View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 7.9

  • Location 8.5

  • Staff 8.6

  • Atmosphere 7.5

  • Cleanliness 6.6

  • Facilities 7.0

Latest Reviews

  • 9.7


    24 Dec 2019
    A nice hostel with a chill atmosphere and reasonably roomy beds, staff were welcoming and helpful, as Josh was both friendly and helpful as he was able to effectively answer my questions and help me with my stay in London :)
    Australia, Male, 18-24
  • 9.1


    27 Dec 2019
    Once again another excellent stay at The Phoenix...Always made to feel at home. Staff exceptional - namely Josh, Eddie and Danni. Fully recommend the place.
    England, Male, 41+
  • 8.0


    17 Dec 2019
    Great value accommodation ( £18 for 3 nights!! ) just a short walk from Edgware Road tube. The bathrooms and toilets were tiny but hey, it's a 100 year old pub . I stayed in the 15 bed dorm which is not as bad as it sounds, enough room to move, a locker to put my stuff in and a comfy warm bottom bunk ( much appreciated in the middle of December! ) Highly recommended for travelers like me on a budget. I'll stay here again next time in London.
    Australia, Male, 41+
  • 8.0


    07 Dec 2019
    Everything was pretty good except from bathrooms which were very small, old and somewhat falling apart.
    Poland, Male, 18-24
  • 7.1

    Very Good

    06 Jan 2020
    You dont have space the rooms are to tight
    Argentina, Male, 18-24
  • 6.3


    29 Dec 2019
    Good location bad looking rooms.. good for just sleeping late night.. great staff. Bathrooms were really bad but maybe that was because of new year's coming soon
    India, Male, 18-24
  • 6.0


    08 Dec 2019
    Showed up close to midnight coming from Gatwick . The staff just told me to pick any bed that was open. I go into the hot smelly room and search for open beds. There was only one open bed that seems like someone else was sleeping in it previously. The next day I left and on the airplane I found hundreds of bug bites. I don’t know if it was from this hostel but it wasn’t from the place I was staying at before.
    USA, Male, 25-30
  • 3.1


    26 Dec 2019
    The hostel is very dirty and smells bad.
    Italy, Male, 18-24
  • 3.1


    17 Dec 2019
    We checked out early due to BED BUGS. After 1 night sleeping here, one of us was absolutely covered in bites. While we were able to get a full refund, we lost our first day in London due to the hassle. The staff were quite non-chalant about it and the sheets/mattress were not immediately removed from the room. The room was also extremely cramped and not secure.
    Australia, Mixed Group, 25-30
  • 2.3


    12 Dec 2019
    Horror house
    Italy, Couple, 25-30
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar