Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips, trips and all manner of things to do for your stay in the UK

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our Guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 7.9

  • Location 8.5

  • Staff 8.7

  • Atmosphere 7.5

  • Cleanliness 6.6

  • Facilities 7.0

Latest Reviews

  • 10.0


    07 Nov 2019
    Great, low cost place that is close to everything. Very pleasant staff, Eddie was super knowledgeable and helpful.
    USA, Male, 31-40
  • 10.0


    28 Oct 2019
    Phoenix has got to be one of the best hostels I’ve been in. Chill environment, friendly and accommodating staff, quality bar and what you’d expect from amenities, comfy beds and plenty of room. Well and truly worth it
    Australia, Male, 25-30
  • 9.7


    13 Nov 2019
    A very nice place. This was my second stay here. And best best thing is the staff, especially Tony who is very welcoming and helpful.
    India, Male, 25-30
  • 9.4


    04 Nov 2019
    Great location! Staff was friendly and helped with all my questions. Bed was comfortable and clean. I did have a s****y roommate who would not stop complaining very loudly that someone snoring. If you can’t deal with snoring don’t stay at a hostel.... Also if you stay here make sure to walk down to the Church Street Market it’s fully set up about to 9am-6pm
    USA, Female, 18-24
  • 8.6


    29 Oct 2019
    Good hostel overall and can't understand the negative reviews. Wi-Fi didn't work with my useless Samsung phone. Adequate power points in room. Comfy bed. Hot showers. Friendly staff. At 10 quid, good value. At 30 quid I left. Would return. No age restriction nor should there be.
    Australia, Male, 41+
  • 8.0


    10 Nov 2019
    Good value for money. Friendly staff. Number one feature request: If there could be a way that people could charge their phones from their beds (eg extension cords or plugs near the bed).. First gives better security (probably no one would nick your phone overnight, but it’s possible, better safe than sorry) and second, it means that when someone sets their alarm for 6am it increases the chance that their alarm will wake them up rather than you.
    Ireland, Male, 25-30
  • 8.0


    01 Nov 2019
    You get what you pay for. So don’t expect anything luxurious lol. This place is definitely worth the price though since it’s in a great location. So close to the tube and shops which was a lifesaver. The staff are also really great. Shout out to Paul, Tony and Jack. My friend and I both felt very safe the whole time. The atmosphere is very chill, it’s definitely not a party hostel. If you’re looking for a place to stay for a short period of time without hurting your wallet, this is great.
    Fiji, Female, 18-24
  • 6.6


    01 Nov 2019
    I noticed some past reviews regarding bed bugs but still proceeded to book 3 nights here, I sure do wish I took that into consideration. I was on the bottom bunk and woke up on the 2nd and 3rd mornings covered in bite marks.
    USA, Male, 25-30
  • 4.6


    31 Oct 2019
    There was a f*****g bed bug infestation!! The place was filthy in general,everything was cheap and shaggy. The staff was nice and helpful, but the owners should be fined.
    Italy, Male, 31-40
  • 4.0


    23 Oct 2019
    Do not stay at this hostel if you are expecting anything positive. Nothing like the pictures, the rooms were cramped and dirty. The bed ladders were held together by zipties, and the mattresses were not clean, nor was the shared bathroom in the slightest. The service was not helpful, we complained about the quality of the establishment and they did not help at all. Ended up having to get a new place to stay and we were unable to receive any money back even when attempting to cancel in advance.
    USA, Mixed Group, 18-24
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar