Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub located between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Wednesday 10am - 2am
Thursday 10am - 2:30am
Friday 10am - 3am

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.0

  • Location 8.5

  • Staff 8.4

  • Atmosphere 7.2

  • Cleanliness 7.2

  • Facilities 7.0

Latest Reviews

  • 10.0


    29 Nov 2021
    Myself and the girls spent 3 nights in London and this is one of the places we stayed, wish we had stayed the whole trip here. Friendly and down to earth. Thanks everyone for helping us get the tube and showing us a good time x
    USA, Female, 18-24
  • 10.0


    29 Nov 2021
    The way an English hostel should be! Old style pub mixed with a hostel, had a great laugh with a couple other guests too. Shout out to the staff who made my stay a comfortable one
    France, Male, 25-30
  • 10.0


    07 Nov 2021
    Comfortable, great location, the pub downstairs is a nice place to chill but above all the staff here are fantastic. These guys don’t have the easiest job & have to deal with Lot of c**p. ( special mention to staff member for looking after me). Thanks guys 🙏
    England, Male, 41+
  • 10.0


    02 Nov 2021
    I’ve stayed in this place many times before and have always had great experiences. The manager Geoff was always on hand to help out when I had an issues. Great value for money and serves a great pint and Nachos. They have comedy nights which are always fun!
    England, Male, 31-40
  • 9.7


    28 Oct 2021
    This place is fantastic. Was going to stay for two nights but was happy to extend my stay to five. Fun and relaxed atmosphere, great location, nice pub for a pint and panini, and interesting fellow travelers to meet, but most of all the great staff—Geoff runs a happy ship and helped out with loads of queries & tips. Thanks Phoenix for a great stay. Notes- bring your own soap and shampoo, and if you’ve got a large backpacking backpack, know that it’s best left in the lockers downstairs. Cheers!
    Scotland, Male, 31-40
  • 8.6


    19 Nov 2021
    This was my third stay in London this year and I'm glad that I found an independent hostel like this. The last hostel was a chain and kind of disappointing. The atmosphere was cozy and the staff were welcoming. Nothing was too much trouble. The hostel was away from the main road and the bar didn't play loud music, which is nice. The only thing that stopped me giving it 5 stars was the facilities. They need a little work, but I'll happily stay here again!
    England, Female, 31-40
  • 8.0


    07 Nov 2021
    Great location between Hyde and Regent Park and great price. Very secure property with key card access to upstairs rooms and individual rooms. Ideal place to stay for exploring the city.
    England, Male, 31-40
  • 6.0


    26 Nov 2021
    The room I stayed in was tiny with seven beds and only a few outlets. I was in the middle bunk of a triple bunk bed, and there was no where near enough room to sit up. There was only one outlet near the triple-bunk, and only one side of it worked. Additionally, the sink in the bathroom with the toilet only had cold water, and the bathroom with the shower only had very hot water, which was not adjustable. I would definitely not recommend this hostel to other travelers.
    USA, Female, 18-24
  • 6.0


    18 Oct 2021
    At night u find a member of the staff at the pub/reception but in the morning you have no access to the main area/bar until 11:30am so no staff until then. There is no kitchen.. only a microwave and a fridge ( opens at 11:30am. the hostel is much older than it shows in the picture but it was clean. My sheet was torn. About location if I came for tourism I would not choose this one. My biggest complain is the mattress..old,I tried 2 and both very uncomfortable..gave me backache 😣
    Portugal, Female, 31-40
  • 4.6


    11 Oct 2021
    This one is an emergency stay only. There were key card issues. The shower water acted up all the time, either hardly warm at all or hot/cold. Both showers and bathrooms were too tiny. And, with guests that don't use lockers provided, it overall has a claustrophobic feeling.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Board Games
  • DVD's
  • Wi-Fi