Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception working hours*

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable.

In keeping with new social distancing requirements, we have reduced our capacity for individual bookings by 2 households per room. We have updated our cleaning process to ensure our cleaning solutions are COVID-19 compliant.

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

£10 key refundable key deposit required upon check-in. cash.

Hostel reception open hours:
Monday- Sunday 12:00-13:00, and again at 18:00- 19:30

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules


Make the most of your trip to London with a stay at Phoenix Hostel, right in the city centre. We’ve got a sociable bar and lounge downstairs, and as our guest, you’ll get a discount on drinks. We offer a continental breakfast to set you up for the day, but if you fancy making your own snacks, we’ve got a microwave and a fridge to use whenever you like. Our 24-hour reception is happy to help with anything you might need, whether it’s booking tours or recommendations of things to see and do in the bustling capital.


We’re located near Edgware Road in the Marylebone area, a short hop from Madame Tussauds, The Sherlock Holmes Museum and London Paddington station. Nearby you’ll find small supermarkets, shops and plenty of pubs to keep you entertained. We’re also just a 10-minute walk from Oxford Street, London’s famous shopping mecca. We’re easy to reach from London’s main airports – less than a two hour round trip from Heathrow (jump on the underground) and Gatwick (a coach / train ride plus an underground journey).

Rooms and Dorms

Here at Phoenix, we’ve got a selection of rooms, including private doubles and mixed dorms with shared bathrooms. Most of our dorms have triple bunks. They're spacious and comfy – the perfect combination for a good night's sleep! You’ll have access to a locker in your room, big enough for a small backpack and your valuables.

Extras and activities

We’ve got free Wi-Fi throughout and access is by key card so you don’t need to worry about coming in late – there are no curfews here! If you need to leave your luggage, we can store it for you safely while you head off for the day. Just grab one of our free city maps and get exploring.

View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 8.6

  • Location 9.1

  • Staff 9.2

  • Atmosphere 7.9

  • Cleanliness 7.7

  • Facilities 7.5

Latest Reviews

  • 10.0


    26 Jun 2021
    Great little hostel in a good location for exploring London. Really friendly staff - would stay again!
    England, Couple, 25-30
  • 10.0


    23 Jun 2021
    Celebrated my best friends birthday in London this week and we stayed here for 2 nights. The staff were friendly and welcoming and was also nice meeting backpackers, reminded me of my time backpacking in Australia
    Germany, Male, 18-24
  • 10.0


    23 Jun 2021
    To sum the place up. I didn’t want to leave! x
    Canada, Female, 18-24
  • 10.0


    22 Jun 2021
    Great hostel and can’t beat location either. Short walk to Hyde park and quite a few underground stations too. There’s also a shop on the corner of you need any late night drinks or snacks
    USA, Male, 31-40
  • 9.7


    17 Jul 2021
    Great stay, thanks to the staff - they made it as comfortable as possible despite covid. It was just what I needed - central location and good price.
    England, Male, 25-30
  • 9.1


    07 Jul 2021
    The building is in a great location and the building has real character. We found the Staff to be very friendly and helpful.
    England, Male, 41+
  • 8.6


    28 Jun 2021
    I was skeptical on choosing this hostel at first, but I’m thankful I did. This was my first ever hostel I stayed at, and it was awesome! Based on my research it’s been hard to have a good time at hostels with COVID. But the staff did everything in their power to make sure it was a nice stay. I will definitely be coming back after the COVID guidelines are lifted and more travelers come to London.
    USA, Male, 18-24
  • 7.4

    Very Good

    26 Jul 2021
    Close to tube station and friendly staff. toilet is quite smelly. reasonable price to stay
    South Korea, Female, 25-30
  • 7.4

    Very Good

    17 Jul 2021
    Really good location and staff, just very basic. No air conditioning which is to be expected for the price, is quite basic but you have all you need. Perfect if you’re not going to be in much and it is prime location for tube.
    Northern Ireland, Female, 18-24
  • 4.9


    25 Jun 2021
    Alot of maintenance work needed. Doors & door handles not working properly, got locked into 1 of shower room, was pretty scary. Room was cold as window was broken. Curtains didn't cover windows properly. Bedding needs replacing as duvet and pillow had become flat and lumpy. All the bathroom sinks, toilets & showers were really small. Bunker ladders held together with zip ties. Depressing place to stay, facilities in general extremely poor and bad, only positives would be location and staff.
    England, Mixed Group, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi