Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception working hours*

The Phoenix, housed in a homely English-style pub, is an award winning backpackers hostel.
Operating for 11 years we take all of our guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable.

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

 £10 key refundable key deposit required upon check-in. cash.

Hostel reception open hours:
Monday- Sunday 12:00 - 00:00

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)
If arriving very late ie, after midnight, a fee of £3 will be charged
Check-out of rooms by 12noon

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.2

  • Location 8.7

  • Staff 8.6

  • Atmosphere 7.5

  • Cleanliness 7.3

  • Facilities 7.1

Latest Reviews

  • 10.0


    05 Sep 2021
    Just that the backdoor key needs a bit of a wiggle in order to open.
    Ireland, Male, 41+
  • 10.0


    29 Aug 2021
    Absolutely amazing, the manager and the owner went out of their way to make us feel so welcomed. They went absolutely above and beyond for myself and my boyfriend I’ve thoroughly enjoyed my stay here and would recommend to anyone coming to London looking to meet new people or to stay with friends as they have activities for everyone in the bar. From the bottom of my heart thank you guys so much, I hope to see you again.
    Ireland, Female, 18-24
  • 10.0


    18 Aug 2021
    Had our friends birthday here and stayed the night. Superb! Reminds me of when I backpacked Australia a few years ago, lovely place, great location.
    Denmark, Male, 18-24
  • 10.0


    18 Aug 2021
    A friend recommended this place and I throughly enjoyed my stay! Even if I wasn’t actually staying here I would most likely pop in for a quick pint and a chat with some of the pub staff
    England, Female, 18-24
  • 10.0


    18 Aug 2021
    Me and a few mates stayed here for one night as part of a 2 night stay in London. Got great advice and even had a few beers with the staff before we went out. Brilliant location too, can’t beat what we got for the price. Will definitely be back
    England, Male, 25-30
  • 8.3


    29 Aug 2021
    The residence has a very enthusiastic manager, and its price are economical. The quality of the room is decent. However, it would be much better if its rooms have power sockets in the rooms.
    Thailand, Male, 31-40
  • 5.7


    06 Sep 2021
    The staff are very nice however, the facilities here are not okay. There is no kitchen so its not a place you can stay long and make your own foods. They only provide microwaves so you have to depend on tesco food or order hot food online. for a person like me that enjoys the food I cook and looking for a place to stay longer this place was not ideal for me hence will be looking at other places that is ideal. Also their bunks are so low and I saw a mouse along the passage! it was scary!
    England, Female, 31-40
  • 3.4


    19 Aug 2021
    very very dirty place, ive booked a private room (non dorm), and it was extremely dirty. no windows, and there was a smell of p**s. I ended up moving to other place, couldn't even imagine staying there for 1 night.
    Kazakhstan, Male, 25-30
  • 2.0


    08 Sep 2021
    Worst experience ever manager is deluded, Rooms stuffy and unclean booked a six bed ended up in a 15 bed dorm never again.
    Ireland, Male, 25-30
  • 2.0


    21 Aug 2021
    Anyone looking to book this.. DON'T!!!!!!! My girlfriend and I had booked a private, we turned up at 10am, wouldn't let us check in for 5 hours, by the time we checked in she had forgot to update the system and was no availability left even know we had paid a deposit, she tried to put us in a What we thought was a 5 bed dorm turned out to be a 14 bed dorm which was DISGUSTING, STINKY more for the homeless to crash. I wouldn't even stay here if they paid me 🤢🤢🤢 Keep your refund and deposit!
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi