Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub located between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Wednesday 10am - 2am
Thursday 10am - 2:30am
Friday 10am - 3am

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.1

  • Location 8.6

  • Staff 8.5

  • Atmosphere 7.4

  • Cleanliness 7.2

  • Facilities 7.0

Latest Reviews

  • 10.0


    13 May 2022
    Great hostel that used to be an old pub, fantastic location close to 2 tube stations, very central, staff were very friendly and helpful very practical , great value comfy beds, good value breakfast. And a good way to meet new people and have nice chats
    England, Male, 31-40
  • 10.0


    05 May 2022
    I had a great time here! The staff were very nice to me. Darren was such a delight to talk to. He had great sense about himself. I'd honestly go back just to have a drink with him and Flavio. Great hard working people all around. I met my mate who I'm going to traveling with there and lots of others. Great times cheers.
    Canada, Male, 18-24
  • 10.0


    04 May 2022
    Really great hostel! Darren is always welcoming as well as the rest of the staff. Super friendly and fun atmosphere. Perfect location for all things central London.
    New Zealand, Female, 18-24
  • 10.0


    01 May 2022
    Fantastic staffs and lovely atmosphere...enjoyed my stay Thanks
    Fiji, Male, 31-40
  • 10.0


    30 Apr 2022
    Very good !
    Colombia, Female, 41+
  • 10.0


    30 Apr 2022
    A very clean and calm place quite close to the Marylebone station. Great staff as well! Chatted with the staff for most of my stay there. One staff member I would definitely recommend the most is one named Flavio, great lad that tended for most of the night. In short, need a good place with great staff? Go here, especially for the price you can't ever go wrong.
    Netherlands, Male, 18-24
  • 9.7


    11 May 2022
    Great location, friendly staff
    Portugal, Female, 41+
  • 9.4


    12 May 2022
    Wonderful place to stay, really laidback and chill place. Staff is great!
    Sweden, Male, 31-40
  • 7.4

    Very Good

    11 May 2022
    This hostel is decent for what you will pay. Bathrooms are very small and sometimes didn't have toilet paper, I recommend bringing your own tissues just in case. Some of the lockers in my room were broken. The vibes were a bit weird, but I felt safe and the staff was polite and friendly.
    USA, Female, 18-24
  • 5.1


    07 May 2022
    When I arrived it took an eternity to check in. There was a queue at the desk and I had to wait quite a while to get to the front. This was not helped by the staff member being inefficient. When I finally managed to check in I was told there were no sheets ready for the bed yet. The staff member at the desk said they would leave some for me which was all cool. However when I got back no sheets were left on the bed.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Board Games
  • DVD's
  • Wi-Fi