Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips, trips and all manner of things to do for your stay in the UK

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our Guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 7.9

  • Location 8.3

  • Staff 8.5

  • Atmosphere 7.5

  • Cleanliness 6.4

  • Facilities 6.8

Latest Reviews

  • 10.0


    17 Sep 2019
    I enjoyed my stay here.The price was reasonable the staff were lovely and there was a nice vibe in the place.Toilets and rooms were clean.
    Ireland, Female, 31-40
  • 10.0


    29 Aug 2019
    Phoenix hostel is the best hostel I’ve stayed at in London. The staff are always helpful and friendly, the breakfast is good value, and the rooms are very clean, will definitely be back and will absolutely recommend.
    Ireland, Male, 18-24
  • 10.0


    24 Aug 2019
    I checked in very late and the staff were extremely understanding. Tony in particular sorted with a pint and getting my room while the bar was busy. The rooms were clean and I had a great night sleep. Would definitely recommend.
    England, Male, 25-30
  • 10.0


    11 Aug 2019
    Great place to stay, be sure to label your stuff visibly and everything else is no problem. free water and coffee tea any time and helpful staff for any problem! Special thanks to Jane for her assistance. Highly recommend this hostel to stay
    USA, Male, 25-30
  • 9.4


    30 Aug 2019
    I was only at Phoenix one night but it was an enjoyable experience. The beds were clean and my bed was next to a big open window so I had plenty of fresh air. The staff were super friendly and Jane was especially attentive to my needs. The location is also very good and the train was right down the street. They let me stick around after check out time so I could charge my phone.I would recommend Phoenix to others.
    USA, Male, 41+
  • 8.9


    03 Sep 2019
    Atmosphere a bit dull, maybe some promotional drinking games to liven the place up
    New Zealand, Female, 18-24
  • 8.6


    10 Aug 2019
    It's a good and authentic hostel and really makes you feel like you're getting the London experience.
    England, Male, 25-30
  • 8.0


    28 Aug 2019
    Nice and cozy hostel, great value for the money! Breakfast is a alright and the rooms are just fine. The bathrooms are quite dirty but for this price I think is ok. Don't forget to bring a pad lock to keep your things safe.
    Romania, Male, 18-24
  • 8.0


    17 Aug 2019
    Lovely staff lovely place would stop there again
    England, Male, 41+
  • 6.0


    09 Sep 2019
    My room was way too small for that number of people (6). If people need to shift their or other people's luggages every time to get to their bed, it's a problem. They also need more light in the common areas at night. I know there's a dimly lit vibe which is fine near the bar, but I was trying to plan out the next day in almost complete darkness. Facilities are what you would expect for the price you pay. Not great, but manageable.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar