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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.8
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
Read all reviews

Property Description

At the Phoenix hostel we have endeavored to provide you with a laid back, friendly, fun, clean, and safe place to stay during your trip to London.

PLEASE NOTE WE ONLY ACCEPT GUESTS BETWEEN THE AGE OF 18-40.
£10 key refundable key deposit required upon check-in. cash.
Debit/Credit/Amex accepted with a 1% service charge on check in.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

We provide a selection of rooms (10 in total with 60 beds) including single private double & mixed dormitories with shared bathroom facilities.
Most of our dormitories contain triple bunks (3 beds high). We cannot guarantee, a top, middle, or bottom bed.

There's a Bar & Lounge area downstairs, where guests receive a discount at the bar. There's a microwave and fridge for guests to use.

Guests can cancel their reservation for 50% charge up to 2 days before arrival. After this date the full amount will be charged.

Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.0

  • Location 8.6

  • Staff 8.8

  • Atmosphere 7.8

  • Cleanliness 6.5

  • Facilities 6.8


Latest Reviews

  • 10.0

    Superb

    10 Mar 2019
    Loved it 10/10
    Ireland, Female, 25-30
  • 8.0

    Fabulous

    08 Mar 2019
    Stayed there one night. Lovely staff, very helpful and engaging with the guests. The hostel is small and cosy, easy to meet new people. Nothing was happening in the evening when I stayed, but I'm sure in the summer it's more lovely. Can't complain - I'd stay again!
    England, Male, 25-30
  • 8.0

    Fabulous

    03 Mar 2019
    Felt out of things, as mostly young people.No problems, i dit not observe the age limit.They need security lockers.But overall,a good breakfast,not too keen on .triple bunks though.But it was an interesting stay.
    Australia, Male, 41+
  • 6.0

    Good

    10 Mar 2019
    Cheap beds, good breakfast deal, friendly staff, decent location. Common areas and bathrooms felt sticky and gross, smell like BO and everything was worn and stained, even by hostel standards. Beds ok, seemed clean and comfy, though lockers were too small to keep a whole bag, and the large dorm was quite squishy. They also sell pretty cheap beers on tap, so if you must hang out, at least you can drink until you no longer notice how awful the common room is. Also the showers are cold
    Canada, All Female Group, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Linen Included
General
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar

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