Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub located between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Wednesday 10am - 2am
Thursday 10am - 2:30am
Friday 10am - 3am

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.0

  • Location 8.6

  • Staff 8.4

  • Atmosphere 7.3

  • Cleanliness 7.2

  • Facilities 7.0

Latest Reviews

  • 10.0


    30 Dec 2021
    Lovely place and what a an awesome staff they got. Shoutout to Khalid and the rest of the crew.
    Eritrea, Male, 25-30
  • 10.0


    24 Dec 2021
    Just a nice lovely cozy place with nice staff! One of your member Khalid is very polite and helpful. I'd recommend this place and would visit it myself again.
    Ukraine, Female, 25-30
  • 10.0


    29 Nov 2021
    Myself and the girls spent 3 nights in London and this is one of the places we stayed, wish we had stayed the whole trip here. Friendly and down to earth. Thanks everyone for helping us get the tube and showing us a good time x
    USA, Female, 18-24
  • 10.0


    29 Nov 2021
    The way an English hostel should be! Old style pub mixed with a hostel, had a great laugh with a couple other guests too. Shout out to the staff who made my stay a comfortable one
    France, Male, 25-30
  • 8.6


    07 Dec 2021
    For the price you can't go wrong
    Ireland, Male, 31-40
  • 8.3


    04 Jan 2022
    Ótimo para quem quer fazer uma estadia rápida.
    Brazil, Female, 25-30
  • 6.0


    10 Dec 2021
    30 minutes before checkout they were cleaning the bathrooms so i couldnt use them after waking up and the cleaning lady said the checkout was at 10:30 when it was 11am. my key didnt work so so let me into my room. i confirmed checkout was 11am. so the cleaning people started too early and didnt know what was going on and my key was disabled before checkout. what if i had to go downstairs in my pajamas? who disables the key before checkout? such a mess. bathrooms were tiny, tiny shower tiny sink.
    USA, Male, 41+
  • 5.7


    17 Dec 2021
    While staying in a place got badly bitten by bed bugs, worse one was to my eye looked liked after a punch lol
    Lithuania, Male, 25-30
  • 4.9


    03 Dec 2021
    The guy working their force me to have a drinks down at the bar when I didn’t want. I told him I don’t want today as the day before I had drinks. With 50 pounds he replied u can’t stay down it’s bar. I in hostel. He said it’s rules in un polite way. I told I won’t. He told me don’t stay again. I told him refund. My money then. I will go from the hostel. He refused and then told me okay Iam writing this. To let people know what’s going and the owner. He said I will delete the reviews
    Egypt, Male, 31-40
  • 2.6


    02 Dec 2021
    It’s was an awful experience The staf was not friendly. The value is super expensive when you see the room/toilets/place. No towels to rent(buy for 6£) I felt not secure as the people staying there seemed drunk/ drugs effects. I supposed to stay there 2 nights, but I gave up in the first moment, and the property didn’t gave me a refund, even of the next day, and my reservation was “refundable”. Super unfair. The only thing good there is a dog in reception I moved to SO Paddington(defo bett
    Spain, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Board Games
  • DVD's
  • Wi-Fi