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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Phoenix Hostel

6 Daventry Street , London, England
Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
Read all reviews

Property Description

At the Phoenix hostel we have endeavored to provide you with a laid back, friendly, fun, clean, and safe place to stay during your trip to London.

£10 key refundable key deposit required upon check-in. cash.
Debit/Credit/Amex accepted with a 1% service charge on check in.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

We provide a selection of rooms (10 in total with 60 beds) including single private double & mixed dormitories with shared bathroom facilities.
Most of our dormitories contain triple bunks (3 beds high). We cannot guarantee, a top, middle, or bottom bed.

There's a Bar & Lounge area downstairs, where guests receive a discount at the bar. There's a microwave and fridge for guests to use.

Guests can cancel their reservation for 50% charge up to 2 days before arrival. After this date the full amount will be charged.

Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in.

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.1

  • Location 8.7

  • Staff 8.9

  • Atmosphere 8.1

  • Cleanliness 6.8

  • Facilities 7.0

Latest Reviews

  • 10.0


    08 Oct 2018
    This hostel made my stay in London fantastic. Great atmosphere, amazing stuff, cozy living room,... and that sweet "Good morning" wich you need for the perfect day. They have a nice bar and great offers, also for breakfast. And besides what ever you need, they just help you right away. There is also lagguage storage if you arrive early. For the cherry on top I get a great tour for Elvis, who showed me around those nice spots that you can't find on the internet. I'm definitely coming back!😃👍
    Slovenia, Female, 25-30
  • 9.7


    09 Oct 2018
    The Phoenix provided a perfect home away from home. The staff were friendly and helpful, and the breakfast was very good value for money! While the Phoenic may not be the fanciest hostel in London, it provides a clean, cosy space with the best value for money I've found. Only thing to be aware is that there is just a microwave on site, but great eateries are around for good prices, so it's easy to adjust to. Hard to get a place like this as close to Central London. Will easily stay here again.
    New Zealand, Male, 25-30
  • 6.6


    09 Oct 2018
    Typical youth hostel. The staff was outstanding! Duncan was awesome - especially for letting me use his shoes after mine got stolen my first nights stay :( I don’t quite blame the hostel for that, people are mean sometimes. The location is nice, but it’s a good distance away for any young adventurers looking for a night out. Overall, would maybe try looking around before deciding on this place. Good for the money though.
    USA, Male, 18-24
  • 4.6


    09 Oct 2018
    The hostel was a lot worse than expected, looked nothing like the pictures online when I booked it. The hygiene and cleanliness of the hostel was atrocious. Everything was incredibly dirty, the toilets honestly gave me nightmares. The rooms stink so badly and the beds were beyond uncomfortable. I guess it is a cheap hostel in London so you get what you pay for, but I wouldn’t even stay there again for free.
    England, Male, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • Steam Room
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar


  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

Guests can cancel their reservation for 50% of the reservation up to 2 days before arrival. After this date or in the event of a no-show guests will be charged the full amount.
We have a maximum stay of 2 weeks per 6 months - you must not stay at the hostel for 6 months after this. Checking in/out for a night does not count as leaving the hostel for 6 months.

Government ID required to checkin, such as:
EU/EEA National ID Cards

Please note, We do not normally accept groups of 10 or more, if you would like to stay you must contact us before booking.

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