Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
Read all reviews

Property Description

At the Phoenix hostel we have endeavored to provide you with a laid back, friendly, fun, clean, and safe place to stay during your trip to London.

£10 key refundable key deposit required upon check-in. cash.
Debit/Credit/Amex accepted with a 1% service charge on check in.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

We provide a selection of rooms (10 in total with 60 beds) including single private double & mixed dormitories with shared bathroom facilities.
Most of our dormitories contain triple bunks (3 beds high). We cannot guarantee, a top, middle, or bottom bed.

There's a Bar & Lounge area downstairs, where guests receive a discount at the bar. There's a microwave and fridge for guests to use.

Guests can cancel their reservation for 50% charge up to 2 days before arrival. After this date the full amount will be charged.

Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 8.0

  • Location 8.5

  • Staff 8.6

  • Atmosphere 7.6

  • Cleanliness 6.4

  • Facilities 6.7

Latest Reviews

  • 10.0


    02 May 2019
    Great place makes you feel like your at home !
    USA, All Male Group, 25-30
  • 10.0


    23 Apr 2019
    Absolutely loved our stay at Phoenix hostel! The staff made us feel so welcome! The beds were comfy and the showers were refreshing so I don’t think we could’ve asked anything more!!
    England, Male, 18-24
  • 9.4


    03 May 2019
    Great environment, not the best bathrooms. Really good for staying in London, close to public transport and a good price. The people working here are awesome
    Canada, Female, 18-24
  • 9.1


    24 Apr 2019
    Great hostel with friendly staff and good amenities.
    USA, Female, 18-24
  • 8.6


    06 May 2019
    Good Hostel with friendly staff
    Spain, Male, 25-30
  • 7.1

    Very Good

    07 May 2019
    Great location, lovely bar area, but unfortunately the room was horribly hot and stuffy, couldn't sleep at all.
    England, Female, 25-30
  • 6.3


    16 May 2019
    There were rats in the lobby area. I told the staff that was on the shift and he said okay and did nothing. Place just gave me a grimy feeling. The WiFi didn’t work in my room only downstairs. And only two outlet docks and neither was on the side of my bed. Staff were nice but the infrastructure can be better.
    USA, Female, 18-24
  • 6.0


    24 Apr 2019
    The place is good because is near of stations and tourists places ,the staff's are very cool and gentle . The atmosphere is cool but the cleanliness is poor ,the bathroom was dirty and the walls too.
    Brazil, Male, 25-30
  • 5.7


    14 May 2019
    It was really old and run down. The beds were really flimsy so everytime you moved the whole bed would move. For the price, you can't really expect much more.
    USA, Male, 25-30
  • 2.0


    06 May 2019
    I did not sleep at all.
    England, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar