Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40.
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips and trips for all manner of things to do during your stay in the UK.

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Hostel reception open hours:
Monday- Sunday 11:00-22:00.

Check-in hours between
Monday- Sunday 15:00-21:30.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules


Make the most of your trip to London with a stay at Phoenix Hostel, right in the city centre. We’ve got a sociable bar and lounge downstairs, and as our guest, you’ll get a discount on drinks. We offer a continental breakfast to set you up for the day, but if you fancy making your own snacks, we’ve got a microwave and a fridge to use whenever you like. Our 24-hour reception is happy to help with anything you might need, whether it’s booking tours or recommendations of things to see and do in the bustling capital.


We’re located near Edgware Road in the Marylebone area, a short hop from Madame Tussauds, The Sherlock Holmes Museum and London Paddington station. Nearby you’ll find small supermarkets, shops and plenty of pubs to keep you entertained. We’re also just a 10-minute walk from Oxford Street, London’s famous shopping mecca. We’re easy to reach from London’s main airports – less than a two hour round trip from Heathrow (jump on the underground) and Gatwick (a coach / train ride plus an underground journey).

Rooms and Dorms

Here at Phoenix, we’ve got a selection of rooms, including private doubles and mixed dorms with shared bathrooms. Most of our dorms have triple bunks. They're spacious and comfy – the perfect combination for a good night's sleep! You’ll have access to a locker in your room, big enough for a small backpack and your valuables.

Extras and activities

We’ve got free Wi-Fi throughout and access is by key card so you don’t need to worry about coming in late – there are no curfews here! If you need to leave your luggage, we can store it for you safely while you head off for the day. Just grab one of our free city maps and get exploring.

View House Rules

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Reviews & Ratings

  • Value For Money 7.7

  • Security 7.8

  • Location 8.4

  • Staff 8.5

  • Atmosphere 7.4

  • Cleanliness 6.3

  • Facilities 6.6

Latest Reviews

  • 10.0


    28 Apr 2020
    The staff at the Phoenix were lovely and happy to help out when needed. The hostel itself is just a short walk from Edgware station. And is also near the Regents park and London zoo, which I imagine would be ideal for summer adventures.
    Canada, Female, 31-40
  • 10.0


    27 Apr 2020
    Good atmosphere, friendly staff, clean rooms, WiFi, and a nice warm welcome from the receptionist. What more do you need.
    Australia, Female, 25-30
  • 9.1


    27 Jan 2020
    I had a good experience at phoenix
    England, Male, 18-24
  • 6.9


    14 Sep 2020
    + The stuff was really nice and friendly. The bathrooms were clean. Convinient location. - The building is very old and diry.My window in the room was cracked. Users have to put the bed sheets themselves. Blankets and pillows were quite smelly. The mattress was not convinient at all. Room was small. Bad sound insuation between rooms. The carpets on the floors were very dirty. Overall there was a smell of the ''old house'' in the building.
    Greece, Male, 25-30
  • 6.9


    01 Feb 2020
    The hostel is located near a metro station so it’s easy to move around from there. The staff is really nice, they are helpful and attentive. I didn’t like the fact that the rooms are small, if it’s full (which was our case), there’s no much space to leave bags, or even get dress because you might hit someone in the eye. Toilets and showers were places to avoid. It’s a pity to say this, because the personnel is fantastic, but we saw a rat in the front door, which disturbed our minds.
    Chile, Female, 25-30
  • 5.1


    12 Feb 2020
    Pretty dirty overall, and plagued with BED BUGS. DO NOT USE THE LUGGAGE ROOM. It is COVERED in rodent droppings. This is a serious health concern. Overall the hostel is over crowded. There's no kitchen, just a microwave and minimal food storage space. Very low, hostile atmosphere. The staff were mostly helpful, but the place is essentially run by volunteers, so there is never a MUCH needed professonional cleaning done throughout the property. Cannot recommend this hostel.
    Ireland, Male, 31-40
  • 5.1


    25 Jan 2020
    The place is cheap but it needs a lot of TLC. I would be surprised if there was a lot of repeat business. There are better places for similar money. I feel it could easily be improved and become somewhere I'd recommend.
    Northern Ireland, Male, 31-40
  • 4.3


    05 Feb 2020
    Good location, rooms were small and packed with beds, smelly and dirty bathrooms and rooms as well. Staff was ok, people were chill.
    Spain, Male, 18-24
  • 4.0


    07 Feb 2020
    The room was so cramped and there was only one bathroom on the floor. I got bed bugs from this place too so I really would not recommend it.
    USA, Female, 18-24
  • 3.7


    02 Mar 2020
    Man it was terrible staying bathroom was freakin dirty and in the room roaches was all over . Stay away from that place
    Hungary, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi