Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

*Please note we are operating on LIMITED reception working hours*

The Phoenix Bar & Hostel, housed in a homely English-style pub. Perfectly situated between Hyde park and Regents park, the Phoenix is perfect located and walking distance to all main attractions, train stations, tubes being only 100+ yards away.

We are an award winning backpackers hostel. Operating for 13 years we take all of our guests safety and security seriously but we also know how to party! Enjoying a mixed entertainments program down at the bar, Comedy Night, Karaoke, Quiz nights... Lounge area to relax watch TV or a movie.

- so come and join us on your next trip to London!

At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable. A must: Government approved ID on check in for all members of your group!

The health and safety of our guests and staff are our number one priority, therefore we have updated our current standards and conditions to reflect this.

Hostel reception open hours:
Monday- Sunday 10:30am - Midnight

Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in)

If arriving after midnight, a fee of £3 will be charged
Check-out of rooms by 11AM

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.2

  • Location 8.6

  • Staff 8.6

  • Atmosphere 7.6

  • Cleanliness 7.4

  • Facilities 7.2

Latest Reviews

  • 10.0


    05 Oct 2021
    Lovely place and very central, will be back again x
    Denmark, Female, 18-24
  • 10.0


    03 Oct 2021
    Nice home feel to the place. The on-site bar has really good pint prices too and is good value for london
    Brazil, Male, 25-30
  • 10.0


    03 Oct 2021
    Helpful staff and amazing location!
    USA, Male, 18-24
  • 10.0


    30 Sep 2021
    Excellent hostel, great staff and really tidy! This was my third time staying here and I would definitely stay here again.
    New Zealand, Female, 18-24
  • 10.0


    05 Sep 2021
    Just that the backdoor key needs a bit of a wiggle in order to open.
    Ireland, Male, 41+
  • 7.1

    Very Good

    24 Sep 2021
    I'll separate it into pros and cons. Pros: -Kind staff (minus one of the night time managers who was a bit nosy) -Cost-efficient -Bathrooms cleaned daily Cons: -Oddballs stayed in the hostel and we saw cops in and out of the quarters -Absolutely no dusting done in the rooms. Had asthma and hives the enter time. The rooms NEED to be cleaned properly. -Disgusting pillows and comforters. I'm talking stains that look to pre-date my lifetime (think blood, brown stains)
    USA, Female, 25-30
  • 5.7


    06 Sep 2021
    The staff are very nice however, the facilities here are not okay. There is no kitchen so its not a place you can stay long and make your own foods. They only provide microwaves so you have to depend on tesco food or order hot food online. for a person like me that enjoys the food I cook and looking for a place to stay longer this place was not ideal for me hence will be looking at other places that is ideal. Also their bunks are so low and I saw a mouse along the passage! it was scary!
    England, Female, 31-40
  • 4.6


    11 Oct 2021
    This one is an emergency stay only. There were key card issues. The shower water acted up all the time, either hardly warm at all or hot/cold. Both showers and bathrooms were too tiny. And, with guests that don't use lockers provided, it overall has a claustrophobic feeling.
    USA, Female, 25-30
  • 4.6


    08 Sep 2021
    Check in and out times didn't seem to apply. Ended up sitting in the pub/lobby for over an hour as there wasn't a definitive time to leave. Staff seemed absent most of the time. Facilities were pretty gross aswell. Wouldn't recommend unless you're really strapped for cash
    England, Couple, 18-24
  • 2.0


    08 Sep 2021
    Worst experience ever manager is deluded, Rooms stuffy and unclean booked a six bed ended up in a 15 bed dorm never again.
    Ireland, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Towels Not Included
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Bar
  • Board Games
  • DVD's
  • Wi-Fi