Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

At the Phoenix hostel we have endeavored to provide you with a laid back, friendly, fun, clean, and safe place to stay during your trip to London.

£10 key refundable key deposit required upon check-in. cash.
Debit/Credit/Amex accepted with a 1% service charge on check in.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

We provide a selection of rooms (10 in total with 60 beds) including single private double & mixed dormitories with shared bathroom facilities.
Most of our dormitories contain triple bunks (3 beds high). We cannot guarantee, a top, middle, or bottom bed.

There's a Bar & Lounge area downstairs, where guests receive a discount at the bar. There's a microwave and fridge for guests to use.

Guests can cancel their reservation for 50% charge up to 2 days before arrival. After this date the full amount will be charged.

Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in.

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Reviews & Ratings

  • Value For Money 8.1

  • Security 8.1

  • Location 8.6

  • Staff 8.8

  • Atmosphere 8.0

  • Cleanliness 6.6

  • Facilities 6.8

Latest Reviews

  • 10.0


    07 Jan 2019
    Had a great time at Phoenix Hostel. Beer is cheap, It’s close to a track and is within walking distance of some great sites in London. Erika and the rest of the staff is really helpful and accommodating. Great price for close to central London.
    Canada, Male, 18-24
  • 6.3


    11 Jan 2019
    The hostel is in a very good location, 5min to the next underground and 10min to Baker street. The staff is very nice and helpful, and for 2 pounds one gets a nice breakfast. the only reason why I would not stay there again was how ABSOLUTELY DISGUSTINGLY DIRTY it was. Bathrooms were covered with mold and an unidentifiable oily slime and hair, the toilets constantly covered with urine.
    Austria, Mixed Group, 31-40
  • 6.0


    13 Jan 2019
    There is no actual kitchen, there are small lockers but bring your own padlock otherwise they charge you 4£ for one, no curtains around the bed and chargers are close to bed but usually on the bottom bed (at least on the 10 bed mixed bedroom). It is a okay hostel if you want to spend the night, but too expensive for only that. Staying in an airbnb, close to the Big Ben with my boyfriend was cheaper than that. Also, remember to cancel at least 48hrs before otherwise they charge you full price.
    Brazil, Couple, 25-30
  • 3.4


    09 Jan 2019
    What a dump. Smelly damp rooms, feeling of dirt everywhere. No bins in the bathroom. The place is turned down and needs a renovation. Didn't understand a word of the reception guy (Australian?) And I speak fluently international English. Feels more like a bar that also happens to have some rooms upstairs. Location is good and the bed was comfy. Anyway, spend 5-10 pounds more and enjoy your London trip more with a decent hostel.
    Belgium, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar


  • Age Restriction
  • Credit Cards Accepted
  • No Curfew
  • Non Smoking
  • Taxes Included

Things to Note

Guests can cancel their reservation for 50% of the reservation up to 2 days before arrival. After this date or in the event of a no-show guests will be charged the full amount.
We have a maximum stay of 2 weeks per 6 months - you must not stay at the hostel for 6 months after this. Checking in/out for a night does not count as leaving the hostel for 6 months.

Government ID required to checkin, such as:
EU/EEA National ID Cards

Please note, We do not normally accept groups of 10 or more, if you would like to stay you must contact us before booking.