Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Join us at The Phoenix for your slice of laid back, friendly fun!

Connect with the world as we host warm and wonderful backpackers from around the world, between the ages of 18-40
Our fanatically welcoming team of seasoned backpackers will be on hand to offer tips, trips and all manner of things to do for your stay in the UK

The Phoenix, housed in a homely English-style pub, is an award winning backpackers.
Operating for 11 years we take all of our Guests safety and security seriously but we also know how to party!
- so come and join us on your next trip to London!

£10 key refundable key deposit required upon check-in. cash.

Forms of ID accepted:
UK/ROI Driving Licence
EU/EEA Identity Card
International Passport
If you do not have these forms of ID, and wish to stay here, please contact us.

There's a Bar & Lounge area downstairs, where you'll find some of the cheapest prices in London.
There's a basic guest kitchen with a microwave oven, and fridge for guests to use.

Please note, we do not allocate beds and are offered on a first-come, first-served basis. Most of our dormitories contain triple bunks (3 beds high).

Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged.
Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 7.8

  • Location 8.4

  • Staff 8.6

  • Atmosphere 7.5

  • Cleanliness 6.4

  • Facilities 6.8

Latest Reviews

  • 10.0


    14 Oct 2019
    What an amazing experience. Great value for money and location. Tony on the front desk was a great help and deserves a pay rise.
    Algeria, Male, 25-30
  • 8.6


    09 Oct 2019
    A really giving hostel! Provides you with everything you need. Great price, good location and kind staff.
    New Zealand, Male, 18-24
  • 8.6


    30 Sep 2019
    Very small rooms, but good and clean facilities. I missed a proper kitchen though. Also rooms good use a few more plugs or a multi plug-extension cord. Bar area is very social, nice people around. Location is great, very short walk to the Tube. Also fantastic staff, very helpful and nice.
    Germany, Female, 18-24
  • 8.3


    07 Oct 2019
    For Hostels it was quite clean, bathrooms got cleaned regularly. The staff were very lovely, Erika was so helpful, changing my room and giving me great tips on what to see 10/10. Not a huge party hostel, very relaxed vibes.
    Australia, Female, 18-24
  • 8.0


    05 Oct 2019
    This is a great little place within walking distance from the Marylebone station. The staff was friendly, courteous, and polite. Fun atmosphere in the common room. You might find the shower rooms to be tight fits, but it's just a minor inconvenience. It's a good starting off point to travel anywhere in central London, especially considering how cost effective it is.
    USA, Male, 18-24
  • 8.0


    04 Oct 2019
    The staff are really friendly but the bed frames are super wobbly. Also most of the locker doors in the room were broken, so my partner and I had to share and not all of our things could fit in one tiny locker.
    USA, Female, 25-30
  • 7.4

    Very Good

    03 Oct 2019
    The rooms and bathrooms are a little old and tired. The staff at the hostel were lovely, and the location is great! 5mins walk to a tube stop and right near Hyde Park.
    Australia, Female, 25-30
  • 6.6


    12 Oct 2019
    The room was incredibly dirty, the large dorm has a shower inside that doesn’t drain well and no windows so the room is hot and muggy. Staff seem friendly, you have to pay for everything breakfast, tea and coffee, luggage storage! Wouldn’t stay here again.
    Australia, Female, 25-30
  • 2.9


    30 Sep 2019
    We discovered many many bed bug bites on our bodies the day after staying there. We tried contacting them about this but they never responded. The price is cheap, but for what you get I wouldn't go back.
    Australia, Couple, 18-24
  • 2.6


    05 Oct 2019
    The location is the only advantage they have. A horrible place to stay I would say.
    China, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Bar