Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note, that groups cancellation must be done al least 10 days before arrival in order to avoid any charge.Otherwise first night will be charged

Additional Info:

If you are looking for accommodation for longer groups,please contact us directly to provide you best option accommodation.

Children under 16 can only be in private rooms unless the entire dorm is rented.

Please note that groups reservation for weekends must be at least 3 days booking ( which means it´s not allowed to make a reservation for a group just for friday and Saturday )

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

After several years of experience in the city of Bilbao, Pil Pil Hostel opens its doors in Madrid.

We are located in the heart of the city, a few meters from the Gran Vía, and Plaza de España. A perfect location if you want to discover Madrid.
The metro is located right next to Hostel's door. (Metro: Ventura Rodriguez)
 The Adolfo Suarez Madrid-Barajas airport, the closest one, is 14 km from Pil Pil Hostel, you can easily reach by Metro, Bus or taxi,

We offer shared rooms, both female and mixed 4, 6, 8 and 10 Beds, but if you prefer a little more privacy, without losing the true essence of the Hostel, we also have double rooms and family rooms.

Our young and energetic staff will help you with everything you need during your visit

General info:

Check-in, that from 15.00
Check-out before 11.00

The reception is open 24 hours a day, so if you arrive late at night, you can register without any problem, (please notify us to save your bed, if you plan to arrive later than 22.00 hr)

If you arrive early in the morning, we will keep your suitcase, until Check-in time and we will give you all the necessary information, so you can start to enjoy the city, and do not waste a minute ...It is never too early to start enjoying Madrid

Bed linen and lockers are included in the price
Towels for rent 2 Euros

See you at Pil Pil Hostel Madrid

Pil Pil hostel Madrid is part of a small and young hostels chain. Pil Pil Hostel is a cozy space in Madrid city center, located at walking distance from Plaza de España, La Gran Via, Palacio real....Our modern style will make you feel welcome like home.

We offer shared dorms females only and mixed and private rooms as well for more privacy. All our dorms have lockers with individual keys.

Our common areas include an equipped office to make something quick to eat and keep discovering the city after. Free WiFi is available in all hostel.

Pil Pil Hostel Madrid Policies and Conditions:

Check in from 15:00.
Check out before 11:00.

Cancellation policy: 48 h before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your credit card before arrival.

Taxes included.

No curfew.
Non-smoking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    25 Jan 2019
    I had to stay here before my accommodation was ready for my semester abroad. I had all my luggage with me and had just finished traveling Europe for a bit so I was stressed and very tired when I first checked in. Janet was super nice and let me check in a little early which was crucial because I had arrived in madrid at 3 am the night before and had not slept. The location is awesome and Madrid is just a fantastic city in general. Thanks for everything :)
    Canada, Male, 18-24
  • 9.7


    26 Jul 2018
    Really great hostel overall. The bedroom doors didn’t lock but other than that, no complaints! Good location with plenty of space.
    USA, Female, 18-24
  • 9.4


    04 Aug 2018
    Great location and facilities. Staff were super friendly (especially the Polish lady!!) but there wasn’t much of an atmosphere to the place.
    New Zealand, Female, 18-24
  • 8.6


    05 Oct 2018
    No internet but everything very good
    Mexico, Male, 18-24
  • 8.3


    28 Jul 2018
    The staff member on duty when we arrived was friendly and went beyond the call of duty to help with our travel plans. The hostel was nice and the bathrooms were very clean. Unfortunately, we didn’t have a very good night’s sleep. The room was hot, and I heard another guest comment that her room was too cool, so it may be that the air doesn’t distribute evenly. In room 1, facing the street, we were woken up repeatedly all night by people outside talking loudly/shouting as they walked by.
    USA, Couple, 31-40
  • 8.3


    21 Jul 2018
    Great location!
    Costa Rica, Female, 25-30
  • 6.6


    13 Jul 2018
    Pros: can't fault the location (very central, close to a lot of restaurants/cafes, close to 2 metro stations and several bus stops), very friendly and helpful staff, clean bedrooms and bathrooms Cons: I found it very difficult to get a good night's sleep - our room was right next to the main road (it was like trying to sleep next to a race track!!) and the beds are pretty uncomfortable. It's a shame because apart from this the hostel would be a 10/10 considering the price!!
    England, All Female Group, 18-24
  • 5.7


    15 Feb 2019
    The hostel was clean and easy to find and all that but the layout of it was really not ideal. I have stayed in quite a few hostels and usually the reception desk and common areas are either on their own floor or separate for the rooms in the hostel but not this one. Right when you walk in there is the front desk and kitchen but also the showers and two rooms. So as you can imagine, not ideal for sleeping because you can hear everyone in the kitchen and everyone checking in and out.
    Canada, Female, 18-24
  • 5.4


    11 Jul 2018
    Wifi didn't work in the room, neither did aircon so woke up in a sweaty heap each morning. Also the staff were little to no help. Other than that security is good.
    Australia, Male, 25-30
  • 4.9


    04 Aug 2018
    The air conditioning did not work in the rooms, to make it worse it was 38 degrees outside. The wifi also did not work upstairs in the room. We also booked a 4 bed dorm but we're given a 6 bed dorm - were told to email the boss to sort out.
    Australia, Couple, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Wi-Fi