Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Nestled amongst peaceful alpine scenery whilst only a short distance from the hustle and bustle of the centre, Pinewood Lodge offers the perfect base to explore the adventure city of Queenstown.

Take advantage of our exclusive gateway to the famous Skyline Gondola, where you can embrace spectacular views and dining, or jump at the opportunity of paragliding or mountain biking from your doorstep.

We offer a large variety of accommodation including dormitory rooms, double/twin rooms, deluxe rooms with private bathrooms and self-contained family cabins.

Reception hours: 9am – 8pm

Check in/out times: 2pm/10am

$20 key deposits
Noise curfew of 9pm

Please contact property if you wish to amend the number of people to the booking. Note that there is additional fee of $30/night for an extra adult, and $20/night for an extra child. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.1

  • Location 8.1

  • Staff 8.5

  • Atmosphere 7.5

  • Cleanliness 7.8

  • Facilities 7.8

Latest Reviews

  • 10.0


    09 Mar 2020
    We loved this hostel! Staff were so helpful and friendly, well equipped clean rooms and great well equipped kitchen. Highly recommend!
    England, Female, 25-30
  • 10.0


    25 Feb 2020
    Todo excelente. Éramos 4 amigos que alquilamos 4 camas en una habitación de 6 pero nos dieron una habitación de 4 para nosotros solos. Todo muy limpio y completo. Buen ambiente. En el hostel hay bloques con 3 habitaciones y cada bloque tiene dos baños completos y cocina. Todos los días vienen 3 housekeepers a limpiar todo. Muy organizado . Las zonas al aire libre muy lindas y mantenidas. Hay laundry , barbacoa . Lo único que mejoraría es el wifi ya que anda medio mal pero un 10
    Argentina, Couple, 25-30
  • 9.7


    01 Mar 2020
    Beautiful environment and excellent installationfor enjoy it!!!
    Spain, Female, 41+
  • 9.4


    03 Dec 2019
    Very nice, clean hostel, very modern clean facilities. Not the best location for the town centre due to the large hill walk up to the hostel, but nice and close to supermarket and gondola. Really nice bike rentals onsite too. Only bad thing, beds quite cramped into the room.
    England, Male, 18-24
  • 9.4


    18 Nov 2019
    We really enjoyed our stay at Pinewood. We had a private room in the M building. Bathrooms and kitchen were always clean, and the room itself was comfortable. We had some issues with a day trip we booked and staff were very helpful -- they let us use the phone to call and sort things out, and then also helped us book an alternative activity through their sales rep. Only issue was the wifi, it's pretty spotty at times and slow, but we didn't go to Queenstown to be online.
    Canada, Couple, 25-30
  • 8.0


    10 Nov 2019
    Room was fine. The colour of the room - brown could be repainted to give the room a lift. Main issue was the dank smell of old fried oil that permeated the whole kitchen. Suggest an expelair to clear the cooking smells or frequent deoderising Paul and Gill
    New Zealand, Male, 41+
  • 7.1

    Very Good

    23 Jan 2020
    Decent hostel. Pretty quiet at night and was able to get a good night of rest. Would stay again
    USA, Male, 25-30
  • 6.9


    07 Dec 2019
    + Clean + Well equipped kitchen + Quiet at night, had a good night's sleep - Very weird atmosphere, not social at all - seems more like a holiday village (lots of different small units/houses) than a hostel - The unit with 3 private rooms was very cold at night (lots of glass fronts, only small heater) - 15 min walk into town centre Overall ok, but I've seen other hostels in Queenstown with better value for money.
    Germany, Female, 31-40
  • 6.6


    26 Jan 2020
    Meget dyrt i forhold til faciliteterne. Værelset var ok, men fælleskøkkenet manglede en grundig rengøring- der lugtede hengemt og gammelt og var beskidt.
    Denmark, Mixed Group, 41+
  • 6.0


    09 Mar 2020
    No problems with hostel location or staff, but I would not stay there again. Amenities offered were bare boned with very few options for pots/kitchen amenities. No communal spices or even a free bin to leave food for others who could use it. The "fire doors" located between kitchen and dorms were so incredibly loud in the mornings and not a fan of having to walk through the kitchen to get to the bathrooms. bathroom facilities were ok but could really use more space/hooks in shower.
    USA, Mixed Group, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Cots Available
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Wi-Fi