Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free of charge cancellation is possible with at least 30 days before the arrival time.
After that, the whole amount will be charged.
Changes of the rooms and guests numbers are accepted without any costs or limit of time, but no more than 30% of the total initial number.

Additional Terms and Conditions

Please mention the approximate time of arrival.
No smoking. No parties. No animals admitted.
For any details, please call 0039 366 7018250

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 8 days in advance for Free Cancellation.
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Property Description

Promenade is located in the heart of the historical center of Florence, just 40 meters far from Ponte Vecchio and close to most important tourist destinations and places of historical and cultural interest.
Promenade offers single, double bed or twin, triple and quadruple rooms, with private bathroom, air conditioning, heating, LCD TV, Internet WiFi 24/24 hours, room service. Italian breakfast included.
Most of the rooms have a splendid view to the river Arno and the Uffizi Art Gallery. Reservations for rooms with view within the limits available.
Among the main tourist attractions nearby, all at 1 - 15 minutes by step from us, we mention the Uffizi Art Gallery, Palazzo Pitti, the Boboli Gardens, the beautiful Piazza della Signoria, Florence Cathedral ( Duomo ), Santa Croce, Accademia, Mercato Centrale, more than 40 museums.

Please note:
Cancellation policy: 7 days advance notice - no charge
Late cancellation or No Show: full amount charge
Payment upon arrival by: cash, credit card
Check in from : 14:30 - 20:00
Check out before : 9:30
For early or late arrivals, please call us or send us a message.
For the late arrivals, after 22:00 is the fee of 40 Euro/room.
Breakfast not included.
All taxes included except the :
City Tax : 4 Euro/person/day.
Cleaning Tax : 10 Euro /room /day.
For luggage storage there is a fee of 10 Euro/day/room.
Air conditioned is optional and surcharge : cost 10 Euro/day/room.
Pets not allowed.
We have, surcharge, airport transfer.
We organize trips at San Gimignano, Pisa, Siena and Cinque Terre and wine tastings in Chianti. View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 10.0


    08 Nov 2019
    Promenade was in the perfect spot, so convenient and the Ponte Vecchio was right down the street! They don’t take card though even tho their website page said they do so just be prepared with cash. My friend and i had a lovely stay I am so happy we chose Promenade for our stay in Firenze!
    USA, Female, 18-24
  • 10.0


    29 Aug 2019
    This accommodation could not be in a better place it is on the heart of everything. The host is wonderful met us early and kept our bags for us, we had a wonderful room complete with fridge over looking the rover and the Uffizzi. We could not have been happier with our stay. The host is brilliant giving us tips on where things are and so helpful when we needed a taxi early in the morning. Excellent stay, wonderful position, fabulous host x
    England, Female, 41+
  • 10.0


    08 Jul 2019
    The lady that greeted us when we arrived couldn’t have been nicer. Had a lot of good information for us and was very welcoming. Great location too would definitely recommend!
    Ireland, Female, 25-30
  • 9.7


    06 Feb 2019
    This Hotel is in the heart of where you want to be! It's easily a 10 minute walk to where ever you want to go! The owner is very friendly and has welcoming arms for you. She has her knowledge about Florence!
    England, Female, 18-24
  • 9.4


    13 Oct 2019
    Rihanna, location and facilities we're GREAT.
    USA, Couple, 41+
  • 7.7

    Very Good

    10 Jun 2019
    This place is very hard to find, we walked past it atleast twice to find it, the sign is the size of a license plate! Also, the website says they take all forms of credit card payments but the lady made up an elaborate excuse as to why she only takes cash. Air conditioning is €10 EACH DAY which is inconvenient to when it is +30 degrees. even though it says B&B, there is no breakfast. No way to contact her. This place was just a headache to stay at.. Rooms were clean with a good view though.
    Canada, Female, 18-24
  • 7.1

    Very Good

    19 Jun 2019
    Have a great time in Italy. Rihanna very friendly and lovely (staff member). I just found weird that we had to pay for the air conditioner and there was not an iron, which I found surprising. Other than that was great the hotel it is well located and clean.
    Brazil, Male, 31-40
  • 6.3


    23 Apr 2019
    Great location & friendly staff. Quite loud at night as it's next to the bridge. Lock was a bit dodgy & wifi unreliable. Not great value for money.
    Australia, Mixed Group, 25-30
  • 6.0


    19 Apr 2019
    The hotel entrance was not easy to find. As we were too early to check in we could drop our luggage for a deposit of 10 euros each. When we came back two hours later it turned out it wasn‘t a deposit, but a payment! (Although there was a paper on the wall saying it would only cost 10 euros per room and not per person) Furthermore we were charged 3 euros citytax although the website says 2.50 euros, every single service got charged extra. The location of the hotel though was fantastic.
    Switzerland, Female, 31-40
  • 5.4


    14 Dec 2019
    No reception desk to give any support. Add says service room 24h but when help was necessary, hoster was clearly unhappy to help, saying that help was just available from 11:00am to 14:00. No face towels. No card accepted.
    Brazil, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Cable TV
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Parking
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Café
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Wi-Fi