Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free of charge cancellation is possible with at least 14 days before the arrival time.
After that, the whole amount will be charged.
Changes of the rooms and guests numbers are accepted without any costs or limit of time, but no more than 30% of the total initial number.

Additional Terms and Conditions

Please mention the approximate time of arrival.
Advance payment of 25% of the total value required.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
7.7
  • Perfect Location
  • Brilliant Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Promenade is located in the heart of the historical center of Florence, just 40 meters far from Ponte Vecchio and close to most important tourist destinations and places of historical and cultural interest.

Promenade offers single, double bed or twin, triple and quadruple rooms, with private bathroom, air conditioning ( optional ), heating, LCD TV, Internet WiFi 24/24 hours, room service .

Most of the rooms have a splendid view to the river Arno and the Uffizi Art Gallery. Reservations for rooms with view within the limits available.

Among the main tourist attractions nearby, all at 1 - 20 minutes by step from us, we mention the Uffizi Art Gallery, Palazzo Pitti, the Boboli Gardens, the beautiful Piazza della Signoria, Florence Cathedral ( Duomo ) and Santa Croce.


Please note:
Cancellation policy: 7 days advance notice - no charge
Late cancellation or No Show: full amount charge

Payment upon arrival by: cash, credit card ( Visa, Mastercard, Eurocard, Bankomat, etc ).

Check in from : 14:30 - 20:00.
Check out before : 10:00
For early or late arrivals, please call us or send us a message.
For the late arrivals, after 20:00, there is a fee of 25 Euro/room. After 22:00 the fee is 50 Euro/room. Of course, we are flexible and 10-15 minutes of delay does not count.

Breakfast is optional. It is not included in the price of the room and can be ordered at arrival. At request, cost minimum 4 Euro/person/day.

Taxes not included, Touristic City Tax : 3 Euro/person/day.

For luggage storage there is a fee of 10 Euro/day/room.
Air conditioned is optional: cost 10 Euro/day/room.
Pets not allowed. View House Rules

Check Availability

Reviews & Ratings

7.7
  • Value For Money 6.0

  • Security 8.7

  • Location 9.0

  • Staff 7.7

  • Atmosphere 7.0

  • Cleanliness 8.7

  • Facilities 6.7


Latest Reviews

  • 10.0

    Superb

    21 Dec 2018
    I was delighted with my experience staying at Promenade in Florence (Firenze), Italy! The location was excellent (near the historic city center) and the price modest. My private room was big and well furnished; even had a view of the river! The staff was very friendly and helpful. I was traveling alone, but the room would have been great for a couple or small family. I will definitely stay there on my next visit to Florence and recommend it to anyone I know who is visiting Florence. A gem!
    USA, Male, 41+
  • 10.0

    Superb

    20 Jul 2018
    Perfect location! The room had an amazing view. The staff was very welcoming and friendly. They offer air conditioning for an extra fee which was worth it! She gave us tips about the city and restaurants. Safe building and good location. The street in general is loud because of the restaurants and activity if you are a light sleeper. Would highly recommend and stay again!!
    USA, Female, 25-30
  • 9.7

    Superb

    06 Feb 2019
    This Hotel is in the heart of where you want to be! It's easily a 10 minute walk to where ever you want to go! The owner is very friendly and has welcoming arms for you. She has her knowledge about Florence!
    England, Female, 18-24
  • 9.4

    Superb

    16 Jul 2018
    The Hostel is beautiful, the staff was very welcoming and so kind to us while we were there. Air conditioning is available which was a god send in the middle of July. The Promenade is within walking distance to almost all of th popular tourist attractions but maintains a peaceful air.
    USA, Couple, 18-24
  • 8.3

    Fabulous

    29 Jul 2018
    The check in and check out times were not convenient. Also did not like the fact you had to pay for Air-conditioning. The reception lady was very lovely and quick to respond to emails.
    Australia, Female, 18-24
  • 7.7

    Very Good

    10 Jun 2019
    This place is very hard to find, we walked past it atleast twice to find it, the sign is the size of a license plate! Also, the website says they take all forms of credit card payments but the lady made up an elaborate excuse as to why she only takes cash. Air conditioning is €10 EACH DAY which is inconvenient to when it is +30 degrees. even though it says B&B, there is no breakfast. No way to contact her. This place was just a headache to stay at.. Rooms were clean with a good view though.
    Canada, Female, 18-24
  • 7.4

    Very Good

    28 Jul 2018
    It was a perfect location to get about florence, the room was light and airy. However, there were extra costs - having to get cash out as the four card readers don’t work, so I had to pay transaction cost and an awful exchange rate; paying for air con per day in 38 degree heat and almost having to pay 25€ each for arriving 45 minutes early (we took the money and went for food!). The hostess was very friendly and gave good recommendations, but the experience was soured somewhat from the beginning
    England, Couple, 25-30
  • 7.1

    Very Good

    19 Jun 2019
    Have a great time in Italy. Rihanna very friendly and lovely (staff member). I just found weird that we had to pay for the air conditioner and there was not an iron, which I found surprising. Other than that was great the hotel it is well located and clean.
    Brazil, Male, 31-40
  • 6.3

    Good

    23 Apr 2019
    Great location & friendly staff. Quite loud at night as it's next to the bridge. Lock was a bit dodgy & wifi unreliable. Not great value for money.
    Australia, Mixed Group, 25-30
  • 6.0

    Good

    19 Apr 2019
    The hotel entrance was not easy to find. As we were too early to check in we could drop our luggage for a deposit of 10 euros each. When we came back two hours later it turned out it wasn‘t a deposit, but a payment! (Although there was a paper on the wall saying it would only cost 10 euros per room and not per person) Furthermore we were charged 3 euros citytax although the website says 2.50 euros, every single service got charged extra. The location of the hotel though was fantastic.
    Switzerland, Female, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Elevator
  • Hair Dryers
  • Parking
Services
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Mini-Supermarket
  • Minibar
  • Restaurant


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