Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Puerta Vieja Hostel!

If you are working and travelling across México and want to discover the beauty of Chiapas. This is your place! In Puerta Vieja will find a perfect place to work, party and relax.

What makes us different?

+amazing location (3 minutes walk to the main pedestrian areas)
+rocking bar with beer garden
+workout area
+high-speed WIFI
+breakfast and dinner included (Vegan options)

Puerta Vieja Hostel offers safe, clean, quality accommodations. Spacious dorm rooms with ensuite bathroom and individual lockers in dorms for personal belongings.

+ bedding (Dorms and private rooms)
+ free breakfast (Choose between Sweet, Savoury or Vegan options that change every day)
+ free dinner (Vegan options)
+ free cocktails Tuesday & Friday nights!
+ Self-serve coffee
+ fully equipped guest kitchen
+ netflix room, ping pong and videogames
+ access to bikes
+ weekly Temazcal (traditional sweat lodge)

Additional features
+bar service everyday (Only for guests)
+hot water 24/7
+tours and booking info at the front desk
+lockers, keys, towels and extra blankets included with deposit.

Among all the lovely details there’s one thing that makes Puerta Vieja special; The hostel atmosphere that we all love, travellers sharing not only a space, but an experience.

We will make your stay a memorable one!

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.
Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people)

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.6

  • Location 9.7

  • Staff 9.1

  • Atmosphere 9.3

  • Cleanliness 9.1

  • Facilities 9.3

Latest Reviews

  • 10.0


    25 Sep 2020
    Puerta Vieja is the bes hostel in Mexico!! Its the fourth trip to San Cristobal and I always stay here. Hot shower, free and delicious breakfast, always clean and the garden always green. Plus the bar is always a good place to end the day, the good thing is that the bar is not close to the rooms so if you dont want to party you can go to sleep in silence.
    Mexico, Male, 18-24
  • 10.0


    08 Sep 2020
    Puerta Vieja was by far one of the best hostels I have stayed in. Safe, with great vibes and many activities and facilities offered. People really made me feel like home and I keep going back to visit. It was also very clean and it provided different options for breakfast. Thank you so much guys! :)
    Greece, Female, 25-30
  • 10.0


    05 Sep 2020
    Incredible hostel. Really special vibe and loads of fun with breakfast, dinner and cocktail nights all for free
    England, Mixed Group, 25-30
  • 10.0


    05 Aug 2020
    I have never written a review for a business before, so I hope that sets the scene for this one. Puerta Vieja is one of, if not the greatest hostel I have ever stayed at... and I've stayed at a lot. The location is fantastic and the people who work here are amazing. The most friendly and kind staff I have ever encountered. Breakfast and Dinner is included which is ridiculous for the price. The food is NO JOKE! If you want an AMAZING experience, stay at Puerta Vieja. You won't regret it.
    USA, Male, 31-40
  • 10.0


    16 Mar 2020
    Very good!
    Portugal, Female, 25-30
  • 10.0


    14 Mar 2020
    Amazing hostel, amazing staff! Great enviroment! Ive been to a lot of hostels in my life this is one is for sufe the best one!
    France, Male, 18-24
  • 10.0


    13 Mar 2020
    Most amazing place to stay at. Had a lovely time, meeting lovely people and enjoying every second of it. The staff, facilities and above all the atmosphere just leaves you no choice than to extend your stay! Hope to see you soon my dears. xx Hanna
    Germany, Female, 18-24
  • 9.1


    17 Mar 2020
    Fantastic hostel unfortunately it was during the corona pandemic so it died and they had to close the hostel but the volunteers and chefs there were top notch and all the facilities were clean and functioning. I would come here again when the plague is over haha.
    Canada, Male, 31-40
  • 9.1


    14 Mar 2020
    Really great hostel, nice vibe, good location, bar on site and a cool courtyard to chill in. Only draw back was there was no powerpoint on the bed, a communal powerboard in the room to charge all devices. Breakfast was amazing! Would stay again
    Australia, Male, 18-24
  • 7.4

    Very Good

    15 Mar 2020
    The place is well-equiped with nice commun areas, well-located and they have a good breakfast with various options (a vegan one). We didn't participate in the activities but it seems to be a good place for solo travelers to meet people. However, we had a bad experience the two nights of our stay, we couldn't sleep the first night on Sunday because there was a party in the hostal and the second night because a group of people was talking really loud after 1am. Staff couldn't help us
    Mexico, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi