Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 9.8

  • Staff 9.4

  • Atmosphere 9.6

  • Cleanliness 9.2

  • Facilities 9.3

Latest Reviews

  • 10.0


    14 Jun 2019
    Excellent! All perfect, location, cleanliness, atmosphere, activities, etc.
    Argentina, Male, 31-40
  • 10.0


    10 Jun 2019
    Clean, tidy, great space, fantastic and helpful staff, events on every night, great fun atmosphere full of great people, free breakfast was banging. I wouldn’t even consider staying at a different hostel
    England, Couple, 25-30
  • 10.0


    09 Jun 2019
    Great place
    Australia, Male, 18-24
  • 10.0


    08 Jun 2019
    Great hostel, great staff.
    Saudi Arabia, Male, 18-24
  • 10.0


    07 Jun 2019
    One of my favorite hostels, such a blast staying there. Really good breakfasts, lots of fun activities the staff is so nice and helpful, free cocktails what more can I say. Will definitely return and stay here
    USA, Female, 18-24
  • 10.0


    02 Jun 2019
    Booked here on a recommendation and was the best hostel I’ve stayed in Mexico! 1 night turned to 5 nights. Great for a solo traveler with the atmosphere being social and welcoming. The breakfast is the best I’ve had in a hostel. Every evening something planned. E.g pizza and cocktails, BBQ, steak night ect. Plenty of tours to do. Also has a bar far away from the dorms so you can be social or sleep. Not a party hostel but a very social fun one- I consider this better. Shout out to Jack and staff
    England, Male, 25-30
  • 10.0


    30 May 2019
    Hard to imagine a better hostel really. The staff are amazing, the common room and bar are super social, there are loads of extra events, great food and the beds are comfy. It’s perfectly placed and really decent value for money, even before you take into account the free drinks nights. Highly recommend!
    England, Male, 18-24
  • 10.0


    28 May 2019
    Loved this place so much I extended my stay twice. Free brekky was great with a good selection of foods. Every night they offer a dinner for only 60 peso! As well as having drink specials through the week. Keep an eye out on tuesdays & Friday’s when they have 2.5hrs of free drinks. Comfy beds & hot showers. Best of all was the staff, they do a great job of making you feel welcome & really go above and beyond.
    Australia, Male, 25-30
  • 9.7


    28 May 2019
    Freaking awesome hostel and the free breakfast with 3 different choices and free cocktail nights can not be beaten for the price of the room! Extended my stay and if I’m ever back in Dan Cristobal I know where I am going again! Thanks for the great memories!
    USA, Male, 25-30
  • 8.0


    30 May 2019
    Good hostel. Pleased with my stay.
    England, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi