Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.9

  • Staff 9.4

  • Atmosphere 9.5

  • Cleanliness 9.2

  • Facilities 9.4

Latest Reviews

  • 10.0


    26 Sep 2019
    Excellent hostel with an awesome vibe!! Loved all the areas to chill or be social. Great save storage for your belongings comfortable beds with enough blankets for the cold and warm showers!!
    New Zealand, Female, 25-30
  • 10.0


    18 Sep 2019
    Best hostel i could ask for! The staff is very nice the food is good (breakfast that is included and dinner that is optional) a lot of nice guests too. Very nice atmosphere. I highly recommend it!!
    USA, Male, 18-24
  • 10.0


    13 Sep 2019
    I absolutely loved my stay here! Everyone was so kind and wonderful, including the staff. Puerta Vieja is in the perfect location and it's such a cool building. The beds were comfy and they provide key locked lockers for you. The breakfast was amazing too! Will recommend this gem to anyone and everyone. P.s: shoutout to Luna for being ever so wonderful!
    Australia, Female, 18-24
  • 10.0


    12 Sep 2019
    By far the best hostel I have ever stayed at. The staff was super friendly and super efficient. They treated everyone like family and they were super helpful. The guests were amazing. People from all over and everyone was super friendly . We met at night by the fire in the garden and around the bar and then we all went out together. The feeling was that if a family with the staff and the guests. Facilities were amazing and the meals at night ($60) and the breakfast were great. best ever!
    USA, Male, 41+
  • 9.4


    22 Sep 2019
    Big and friendly hostel! The dorm at the top was beautiful with a 360 view of San Cristobal, although no curtains made it hard to sleep in. Other rooms we’re very dark however. The common room and Netflix could be a bit better furnished to make it more appealing and the kitchen was not very well equipped nor nice to cook in despite being the room being shared with the perfect staff kitchen. But atmosphere was great! and definitely good to party as music till late (can be heard from the rooms)
    England, Female, 18-24
  • 9.1


    09 Oct 2019
    One of the ladies working there served us herbal tea while we were chilling in the common area which was exactly what we needed. Beds very comfy. This is best place to meet people both for party and quiet characters. Only draw backs are the lockers that are outside the room, showers a bit far and smelly, and staff seems to have seen too many guests (the kind that would go an extra step for you but with a sour face) With that said I would definitely come back.
    Israel, Male, 31-40
  • 9.1


    17 Sep 2019
    Absolutely loved this hostel! It has a really nice, cosy vibe to it. The large common areas make it a fantastic place to socialise and meet other travellers. However, there are a lot of people that stay at this hostel for a long time, which creates a bit of a cliquey atmosphere but we were still able to make friends. The free breakfast is AMAZING! 3 delicious options every day. The staff seem a bit clueless but were willing to help as much as they could. Overall, would defo stay here again.
    England, All Female Group, 18-24
  • 7.7

    Very Good

    07 Sep 2019
    The hostel felt really hectic, crammed as many beds as possible into the dorm with not a lot of space. Lots of rules, not very chilled. Breakfast was overrated and stingey with only one coffee allowed. but bbq dinner was really great. At the weekends the bar opposite played loud music til 5am, so avoid the front facing rooms if poss.
    England, Couple, 25-30
  • 7.4

    Very Good

    08 Sep 2019
    This hostel just wasn't the thing fot me. But if you come to party then this is the right place for you! Didn't like the rooms, beds and showers, but the food was amazing! Definetly try something at night from the passionate chef. He is amazing! Pro's - Good location - Good food - Very nice staff - Lots of tours to book - Nice bar with cheap drinks (the one party I attended was awesome) Cons - No lock on the doors of the dorm - Old building (your bed shakes when someone walks in) - Dorms are v
    Netherlands, Male, 25-30
  • 4.9


    19 Sep 2019
    Super disappointed here. I arrived late at night, had to wait 40minutes to be shown to my room at midnight. No explanation of anything Booked a private room to have some alone time and was right on a noisy inside courtyard with constant yelling, chatting, people banging doors and walking past. Then the club at the back play loud music until 1:30am. No bueno. Be it known a huge group of Israeli summer camp students stay here constantly and boycott the kitchen, projector plus preach at you.
    Australia, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi