Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.9

  • Staff 9.6

  • Atmosphere 9.6

  • Cleanliness 9.3

  • Facilities 9.4

Latest Reviews

  • 10.0


    17 Aug 2019
    Pretty big hostel but still very quiet at night. Easy to meet people and staff are super friendly. Best room is the top one, you get a really nice view!
    Canada, Female, 25-30
  • 10.0


    11 Aug 2019
    Quite possible my favourite in Mexico so far. Had a really good time, thanks Puerta Vieja!
    Netherlands, All Female Group, 18-24
  • 10.0


    01 Aug 2019
    I only stayed for a night and wish I stayed longer. Great vibe and beautiful place. The staff made me feel secure about future travel plans and really gave me excellent advice!
    USA, Female, 25-30
  • 10.0


    28 Jul 2019
    Hands down best hostel I have ever stayed. The vibe is great. Everyone who is there, both the guests and the staff, are super chill. Every night activities and very good food. Best breakfast ever.
    Netherlands, Couple, 31-40
  • 10.0


    27 Jul 2019
    Hostel is super chilled, with a great garden to relax in. And all the staff are great- really friendly and helpful. Big breakfasts too!
    England, Female, 25-30
  • 10.0


    26 Jul 2019
    I could not rate my experience at Puerta Vieja any higher. From the moment I walked in the door after a night bus I was made to feel super welcomed. They offered me breakfast straight away, which was delicious just like the rest of the food there (gracias Don Flaco). But overall, the staff were the people that made my stay unforgettable. After only thinking I would stay for two nights I found myself perpetually extending my time there. Thank you so much Jack, Marcus, Diego and all the gang xx
    England, Female, 18-24
  • 9.7


    15 Aug 2019
    Absolutely loved this hostel one of our favourites we have stayed in!! Such a good atmosphere with great facilities and the hostel put on events every evening which meant it was easy to socialise. Breakfast was amazing and the hostel is close to everything so you can easily cook for yourself. The only thing we felt could be improved was the guest kitchen - it was a bit of a mess and was missing lots of essential things you needed to cook with. We would definitely come back!!!
    England, Couple, 18-24
  • 9.7


    10 Aug 2019
    One of the best hostels, super friendly staff, great vibe. Beds comfortable, although no bed light. Really enjoyed the indigenous village tour, but the waterfalls and lakes was not good - 14 hours, mostly spent on the bumpy bus! Fantastic breakfast selection, free water, fabulous Monday night food
    England, Female, 41+
  • 9.7


    26 Jul 2019
    This was the funnest hostel I stayed in Mexico. We stayed in a private room which was perfect. We wanted to stay longer but there was no space sadly. Would recommend this hostel to everyone! Great breakfast too. Oh and a free bar some nights!
    Ireland, Female, 18-24
  • 9.1


    09 Aug 2019
    Great hostel, they are always cleaning and the space is very comfortable. Unfortunately our visit was during the rainy season and there just isn’t enough space in the bar area at night because the outdoors area is too wet. We had one night with no rain and it was great in the back outdoor area. We still had a great stay, Would definitely recommend.
    Australia, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi