Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.5

  • Location 9.7

  • Staff 9.0

  • Atmosphere 9.3

  • Cleanliness 8.9

  • Facilities 9.0

Latest Reviews

  • 10.0


    11 Apr 2019
    An awesome experience!! Seriously shout out to the whole staff that made me feel so welcome from the moment I stepped in the door. The atmosphere is great and so is the meals they do, and cheap! Also the bed was probably the best I slept in on my journey. Had a really good time staying here. Would def recommend
    Denmark, Female, 18-24
  • 10.0


    08 Apr 2019
    The best hostel - would come back again and again! The staff, the breakfast and daily dinner specials were a massive hit. Thanks so much!
    Australia, Female, 18-24
  • 10.0


    07 Apr 2019
    Staff were incredible. I arrived having injured my knee and staff were so caring; made sure I was on a botton bunk, moved me to the ground floor and were just really kind. Made a rubbish situation so much more bearable. Also, delicious dinners, live music, free cocktail nights or just hanging out by the fire pit. Ideal place to meet people if you're travelling solo. Dorms are removed from the bar so if you just want an early night you won't be disturbed. The perfect balance. Was sad to leave.
    England, Female, 25-30
  • 10.0


    28 Mar 2019
    Best hostel I stayed in Mexico by far. Breakfast was insanely good for included meal. Really cheap dinner for excellent quality, twice a week made by a professional chef. Very comfortable beds. Beautiful building always clean with spacious common area and garden. Absolutely amazing stuff (Jack that's for you) making you feel like home. Highly recommended.
    Greece, Male, 25-30
  • 10.0


    27 Mar 2019
    Such a great hostel!! The atmosphere is amazing, all the staff and volunteers are so nice and go out of their way to make you feel welcome. Don't miss the free breakfast and nightly meals offered, everything was delicious! Highly recommend this hostel!
    Sweden, Male, 31-40
  • 10.0


    26 Mar 2019
    Staff were lovely, especially Jack! Extremely accommodating and welcoming, made me feel like I was at home.
    Scotland, Female, 18-24
  • 9.7


    01 Apr 2019
    Amazing hostel with great staff and volunteers. Three (!) breakfast options, daily dinner and both are really delicious. Great communal areas with ping pong, Netflix, Fifa and hammocks outside. Only point of improvement I see is having a bit more stable beds that are less shaky. They are comfortable but if someone else gets out of bed you'll be awake.
    Netherlands, Male, 25-30
  • 9.4


    30 Mar 2019
    Really nice hostel. You can choose from three different kinds of breakfast that also change every morning. We also had the tapas and it tasted a-ma-zing, for only a few pesos!
    Netherlands, Couple, 25-30
  • 9.4


    28 Mar 2019
    There are a lot of things I liked about this hostel. The breakfast was great, it was amazing to have curtains around your bed to give you some privacy, the lockers were huge, and people really social. I felt like it was a party hostel and I couldn’t really participate because of food poisoning (be careful in San Cristobal, it felt like nearly everyone got it at some point), but I could still get a good night’s sleep.
    Germany, Female, 18-24
  • 8.9


    01 Apr 2019
    This hostel has a lot to offer and it’s a super cool set up. I was quite comfortable during my stay and thought the staff/volunteers were friendly and helpful. Definitely attracts a more party vibe if that’s what you are looking for, but there are also some really neat spaces to chill out in too. I would recommend this hostel to people traveling in Mexico!
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi