Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 9.2

  • Cleanliness 9.0

  • Facilities 9.2

Latest Reviews

  • 10.0


    16 Mar 2020
    Very good!
    Portugal, Female, 25-30
  • 10.0


    14 Mar 2020
    Amazing hostel, amazing staff! Great enviroment! Ive been to a lot of hostels in my life this is one is for sufe the best one!
    France, Male, 18-24
  • 10.0


    13 Mar 2020
    Most amazing place to stay at. Had a lovely time, meeting lovely people and enjoying every second of it. The staff, facilities and above all the atmosphere just leaves you no choice than to extend your stay! Hope to see you soon my dears. xx Hanna
    Germany, Female, 18-24
  • 10.0


    04 Mar 2020
    Great hostel& great staff! Best hostel food breakfast and paid dinners I had in Mexico !
    Germany, Female, 25-30
  • 10.0


    27 Feb 2020
    Perfect hostel. Great atmosphere and facilities. Each night run events so easy to meet people.
    England, Male, 18-24
  • 10.0


    24 Feb 2020
    Probably the best hostel I’ve stayed in in Latin America! Loads of common areas to socialise or have your own space if you want it. Breakfast is great. I was really sick while I was here and the staff were so caring and helpful, bringing me tea and changing me to a bottom bunk. It’s the little things! ❤️
    England, Female, 25-30
  • 9.7


    02 Mar 2020
    Puerta Vieja is a lot of fun. Ended up extending our stay multiple times. The beds are really comfy and the WiFi is good. But the activities/events every night made this place. Had a great night every night. The only thing that let it down was not having a socket next to the bed on the top bunk.
    England, All Female Group, 25-30
  • 9.1


    17 Mar 2020
    Fantastic hostel unfortunately it was during the corona pandemic so it died and they had to close the hostel but the volunteers and chefs there were top notch and all the facilities were clean and functioning. I would come here again when the plague is over haha.
    Canada, Male, 31-40
  • 9.1


    14 Mar 2020
    Really great hostel, nice vibe, good location, bar on site and a cool courtyard to chill in. Only draw back was there was no powerpoint on the bed, a communal powerboard in the room to charge all devices. Breakfast was amazing! Would stay again
    Australia, Male, 18-24
  • 7.4

    Very Good

    15 Mar 2020
    The place is well-equiped with nice commun areas, well-located and they have a good breakfast with various options (a vegan one). We didn't participate in the activities but it seems to be a good place for solo travelers to meet people. However, we had a bad experience the two nights of our stay, we couldn't sleep the first night on Sunday because there was a party in the hostal and the second night because a group of people was talking really loud after 1am. Staff couldn't help us
    Mexico, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi