Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.7

  • Location 9.8

  • Staff 9.1

  • Atmosphere 9.3

  • Cleanliness 9.1

  • Facilities 9.3

Latest Reviews

  • 10.0


    18 Nov 2019
    Amazing hostel, great atmosphere and lots of evening activities to get involved in. Room at the top could do with some curtains on the big windows, as the people on top bunk can't have a lay in though
    England, Male, 25-30
  • 10.0


    16 Nov 2019
    Had such an amazing time. Initial two night stay that we extended to two more. Brilliant communal areas, food/drink events every night (the food was awesome), super friendly staff and great location in the centre. Really can't recommend this place highly enough!
    England, Couple, 25-30
  • 10.0


    15 Nov 2019
    Wicked hostel, stayed three nights, nice clean comfy dorms. Great staff (shoutout Tania [wagwan blud] and Matteo) made you feel at home like part of the family. Perfect location, they can organise tours to all the surrounding natural beauty. Lots of great drinks promotions. As someone that also owns a hostel I can say they are doing it RIGHT.
    England, Male, 25-30
  • 10.0


    11 Nov 2019
    Wikid hostel!!! Real friendly staff and great atmosphere. And facilitiesv are amazing. In great location aswell.
    England, Female, 25-30
  • 9.7


    19 Nov 2019
    Great vibe!! Super social but also couldn’t hear the music when I wanted to go to bed earlier.
    Australia, Female, 18-24
  • 9.7


    18 Nov 2019
    Great hostel, highly recommend it
    Australia, All Male Group, 18-24
  • 9.1


    21 Nov 2019
    Facilities were great such as tours, communal spaces, garden, fire pit and hostel activity. Only downside was one of the multiple WiFi hotspots was down so an area of the hostel had no WiFi which happened to be reception and our room. Good service in the communal spaces so no drama. Was cash payment for the booking but an ATM relatively near the hostel.
    England, Male, 25-30
  • 8.9


    25 Nov 2019
    Great staff, helped me and my friend when my friend became really ill. Helped us find a doctor and wrote a note in Spanish so nothing was lost in translation. WiFi - okay/poor depending on the room you was in. One room downstairs you couldn’t get WiFi at all Beds - comfy. Showers - Hot and good pressure. Bedrooms - good temperature. Common rooms - cold.
    England, Couple, 25-30
  • 8.6


    13 Nov 2019
    The staff is great and the food is amazing. The water in the showers was not hot enough and the whole shower and toilet area smelled really bad. The hostel is very big and it's easy to feel lonely when everyone are spread all over and nobody is talking.
    Israel, Female, 25-30
  • 7.4

    Very Good

    08 Nov 2019
    I had a nice stay but would not come back. Location is great, clean, WiFi and security are good. Breakfast is nice and homemade, it can take some time so if you have a tour be early. the hostel is very noisy with squeaky floors and beds. If you need a good sleep don’t go there. My dorm did not have proper lights and only a few electrical sockets far from the bed. The receptionist could be a bit short and unfriendly, all other staff was nice. Maybe keep some more change around..
    Netherlands, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi