Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Puerta Vieja Hostel!

If you are working and travelling across México and want to discover the beauty of Chiapas. This is your place! In Puerta Vieja will find a perfect place to work, party and relax.

What makes us different?

+amazing location (3 minutes walk to the main pedestrian areas)
+rocking bar with beer garden
+workout area
+high-speed WIFI
+breakfast and dinner included (Vegan options)

Puerta Vieja Hostel offers safe, clean, quality accommodations. Spacious dorm rooms with ensuite bathroom and individual lockers in dorms for personal belongings.

+ bedding (Dorms and private rooms)
+ free breakfast (Choose between Sweet, Savoury or Vegan options that change every day)
+ free dinner (Vegan options)
+ free cocktails Tuesday & Friday nights!
+ Self-serve coffee
+ fully equipped guest kitchen
+ netflix room, ping pong and videogames
+ access to bikes
+ weekly Temazcal (traditional sweat lodge)

Additional features
+bar service everyday (Only for guests)
+hot water 24/7
+tours and booking info at the front desk
+lockers, keys, towels and extra blankets included with deposit.

Among all the lovely details there’s one thing that makes Puerta Vieja special; The hostel atmosphere that we all love, travellers sharing not only a space, but an experience.

We will make your stay a memorable one!

CHECK-IN from 15:00 to 23:00.
CHECK-OUT before 11:00.
Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

CANCELLATION POLICY: 48h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people)

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.8

  • Staff 9.1

  • Atmosphere 9.5

  • Cleanliness 9.1

  • Facilities 9.3

Latest Reviews

  • 10.0


    04 Jun 2021
    Amazing hostel, thank you for everything! I'll definitely come back :)
    France, All Female Group, 18-24
  • 10.0


    01 Jun 2021
    Super place to stay, breakfast and dinner was included and it was all so tasty and nice, such a clean and well organised hostel; all the staff members where so welcoming and friendly. The rooms where very clean and everyone got a huge locker: in a great location; would highly recommended to all types of travellers as there is truly something for everyone here:
    Ireland, Male, 25-30
  • 10.0


    30 May 2021
    Amazing as always, third time coming back. One of the best atmospheres. Big ups all the workers there.
    England, Male, 18-24
  • 10.0


    23 May 2021
    best hostel ever. you get more than your money’s worth - this is my first ever review of a hostel - this hostel deserves to be raved about. book quick - it’s gets full fast!
    England, Female, 18-24
  • 10.0


    19 May 2021
    What a wonderful place to stay! I will definitely keep coming back to this hostel. Really one of the best I have ever stayed at! The rooms and the beds are so cozy. Even though the hostel is big, it still has a cozy feel to it. The free breakfast and dinner are perfect, with a good variety for vegan and non vegan guests and actually delicious and nutritious! Wonderful hostel for an amazing price!
    Canada, Couple, 25-30
  • 10.0


    16 May 2021
    Really great hostel, amazing breakfasts and suppers. Staff were very helpful with tours etc. Hoping to come back soon!
    England, All Female Group, 18-24
  • 10.0


    10 May 2021
    I stayed for 6 days at Puerta vieja, but extended for 2 more weeks because i loved it, this hostel is just amazing, excellent parties, food, friendly staff and the best value for your money in entire San Cristobal, not surprised why is always booked with 1 week in advance. Would recommend this place without doubt!
    Mexico, Male, 25-30
  • 9.7


    12 May 2021
    This hostel is the best - free breakfast & dinner make it a no brainier. The location is very central so easy to get around to bars, restaurants and shops. The dorms are fairly spacious and clean. The only downside is that there was some illness going around... most people blamed the water so just be careful!
    England, Female, 18-24
  • 9.4


    04 Jun 2021
    Thank you for the stay! It was a very happening hostel with always something going on if you are okay with that. I personally would like a bit more chill but now I know this for the future. Oh and THE FOOD WAS AMAZING!!!
    USA, Female, 25-30
  • 9.1


    05 Jun 2021
    Great place to meet people, definitely a lively hostel so if you are looking to relax this might not be it. You get free breakfast and dinner everyday! The common areas are large and the backyard is a great place to hang out with cheaply priced cocktails. You really get your moneys worth for this place. The staff do they best they can but you must understand that this hostel is packed every night so it could be hard to keep up, there is almost no night were they have an extra bed so book asap.
    Canada, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi