Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Welcome to Puerta Vieja Hostel!

If you are working and travelling across México and want to discover the beauty of Chiapas. This is your place! In Puerta Vieja will find a perfect place to work, party and relax.

What makes us different?

+amazing location (3 minutes walk to the main pedestrian areas)
+rocking bar with beer garden
+workout area
+high-speed WIFI
+breakfast and dinner included (Vegan options)

Puerta Vieja Hostel offers safe, clean, quality accommodations. Spacious dorm rooms with ensuite bathroom and individual lockers in dorms for personal belongings.

+ bedding (Dorms and private rooms)
+ free breakfast (Choose between Sweet, Savoury or Vegan options that change every day)
+ free dinner (Vegan options)
+ free cocktails Tuesday & Friday nights!
+ Self-serve coffee
+ fully equipped guest kitchen
+ netflix room, ping pong and videogames
+ access to bikes
+ weekly Temazcal (traditional sweat lodge)

Additional features
+bar service everyday (Only for guests)
+hot water 24/7
+tours and booking info at the front desk
+lockers, keys, towels and extra blankets included with deposit.

Among all the lovely details there’s one thing that makes Puerta Vieja special; The hostel atmosphere that we all love, travellers sharing not only a space, but an experience.

We will make your stay a memorable one!

CHECK-IN from 15:00 to 23:00.
CHECK-OUT before 11:00.
Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people)

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.4

  • Location 9.7

  • Staff 8.9

  • Atmosphere 9.2

  • Cleanliness 9.0

  • Facilities 9.2

Latest Reviews

  • 10.0


    02 Aug 2022
    After 8 months of traveling, this is the best hostel i have been in! I really felt like a guest and at home. At first i booked 3 nights but ended up staying 7. I want to mention alex the brazilian guy with the glasses from the reception, he helped me so much and was over-the-top attentive and nice and also kept the hostel's vibe going! Thank you guys for an amazing experiencia
    Israel, Male, 18-24
  • 10.0


    26 Jul 2022
    Free breakfast and dinner which changes every day. Free cocktails every other day. Don’t know how they make money but this place was awesome. If you’re after a small hostel, this is probably not your vibe but the place was super social and great value for money.
    Australia, Male, 25-30
  • 10.0


    24 Jul 2022
    Easily best value hostel in whole of Mexico. Free breakfast and dinner very decent size and tastes excellent. Events always put on by staff such as Spanish lessons, live music (chef as singer!), free cocktails, dance lessons and more. Huge shoutout to Alex on reception who put in about 3 peoples worth of work shifts every time he was there !
    England, Male, 18-24
  • 10.0


    24 Jul 2022
    Incredible hostel. Breakfast and dinner included, wide range of activities, transfers to Guatemala, clean, friendly and well organised. Would highly recommend.
    Australia, Male, 31-40
  • 10.0


    22 Jul 2022
    Great hostel. The included breakfast and dinner or delicious, different menu every day. Free cocktail nights are great too. Definitely recommend staying here!
    Netherlands, Male, 31-40
  • 10.0


    14 Jul 2022
    We loved our stay here! Amazing breakfast options and value for money. The nicest private room with a proper duvet. Would 100% stay again!!
    England, Female, 25-30
  • 10.0


    13 Jul 2022
    Amazing place! Salsa class was a highlight.
    England, Female, 25-30
  • 9.4


    21 Jul 2022
    Amazing hostel! Easily a favourite in Mexico. Offering both breakfast and dinner made it unbeatable value for money. The atmosphere is great, there is always something on and while there are sociable evenings, most the rooms are next to the common space which has quiet time after half ten. It’s clean, well located and common space is amazing. Staff were lovely except for the Brazilian man with the glasses who just seemed pretty grumpy with everyone - the only let down of this amazing hostel
    England, Female, 25-30
  • 9.4


    18 Jul 2022
    Good vibes, good value for money
    England, Female, 25-30
  • 5.7


    19 Jul 2022
    90% chance you will get sick after your stay here. Most of the people I know who stayed here for sick although they were very careful with the water just like me. However, I talked to a former volunteer who told me she saw the staff in the kitchen using unfiltered tap water. Overall, hostel is very dirty. My bed was very gross, someone’s hair was all over the bed sheet, so I had to cover my whole bed with my clothes and slept on it. Breakfast and dinner was ok, but I assume that’s where everybody got sick.
    Germany, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fitness Centre
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • Foosball
  • PlayStation
  • Wi-Fi