Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Puerta Vieja Hostel!

If you are working and travelling across México and want to discover the beauty of Chiapas. This is your place! In Puerta Vieja will find a perfect place to work, party and relax.

What makes us different?

+amazing location (3 minutes walk to the main pedestrian areas)
+rocking bar with beer garden
+workout area
+high-speed WIFI
+breakfast and dinner included (Vegan options)

Puerta Vieja Hostel offers safe, clean, quality accommodations. Spacious dorm rooms with ensuite bathroom and individual lockers in dorms for personal belongings.

+ bedding (Dorms and private rooms)
+ free breakfast (Choose between Sweet, Savoury or Vegan options that change every day)
+ free dinner (Vegan options)
+ free cocktails Tuesday & Friday nights!
+ Self-serve coffee
+ fully equipped guest kitchen
+ netflix room, ping pong and videogames
+ access to bikes
+ weekly Temazcal (traditional sweat lodge)

Additional features
+bar service everyday (Only for guests)
+hot water 24/7
+tours and booking info at the front desk
+lockers, keys, towels and extra blankets included with deposit.

Among all the lovely details there’s one thing that makes Puerta Vieja special; The hostel atmosphere that we all love, travellers sharing not only a space, but an experience.

We will make your stay a memorable one!

CHECK-IN from 15:00 to 23:00.
CHECK-OUT before 11:00.
Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people)

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.5

  • Location 9.8

  • Staff 9.0

  • Atmosphere 9.3

  • Cleanliness 8.9

  • Facilities 9.2

Latest Reviews

  • 10.0


    08 Oct 2021
    The best hostel I have ever asked for! The meals are absolutely delicious!!! SHOUT OUT TO ALL THE CHEFS ❤. the place is always clean! I love every time there. Will come back!
    Vietnam, Female, 25-30
  • 10.0


    18 Sep 2021
    Amazing and beautiful hostel. The staff is great and helpful. The staff helps you organize your tour. The bar is a great place to associate. They have free breakfast and dinner. Also, you get a free towel with a deposit. I will visit again.
    USA, Male, 31-40
  • 10.0


    15 Sep 2021
    Stayed for a month. One of the best party hostels in mexico, but you can still get a decent sleep in most rooms. They even include dinner in the price!
    Israel, Male, 31-40
  • 10.0


    05 Sep 2021
    LOVED this hostel!! Amazing value with free breakfast and dinner (and the food is good too!) They have a bar which has cheap delicious cocktails and its a great spot to meet others. Location is also amazing. We had a great time here!
    Ireland, Couple, 25-30
  • 9.4


    05 Sep 2021
    Great experience at a fun hostel in San Cristobal. They create a really inclusive atmosphere and have really nice perks such as the free breakfast and bar area. Would definitely go back.
    England, Male, 25-30
  • 9.1


    05 Sep 2021
    Great place and amazing value for meals provided and really good atmosphere
    England, Female, 18-24
  • 8.9


    27 Sep 2021
    Great hostel overall and great value for the money. Only hiccup is about the atmosphere. Although I met some great people after a few days, the dominant number of Israelis makes the atmosphere quite excluding. There were like 70% of the guests from Israel that invaded the common areas and spoke only Hebrew..
    France, Male, 25-30
  • 8.6


    18 Oct 2021
    Best hostel in town. Book in advance as it’s fully booked every night. Lockers in corridors avoid noise in the rooms. Volunteers run the place but are not very knowledgable or willing to go extra mile to help. Cleaning ladies work throughput the day and even quickly make beds every day. They don’t have laundry which would be helpful given most tours in town start before business opening hours and end when they’re closed already. Don’t forget to register for dinner before 1pm!
    Italy, Male, 25-30
  • 5.7


    09 Sep 2021
    Location: great!; Staff: nice; atmosphere: good. If you are thinking on doing any tours in Chiapas, definitely not the place to stay. Some tours will pick you up at 3:30 am and music doesn’t stop until after 1 am- 2 am (not kidding). Administration seems to careless for guest’s rest. Out of my 3 nights here I only had 1 night speed (for real). If you are planning on just getting around San Cristobal and partying, this is the place for you and you will have fun ;)
    Mexico, Male, 31-40
  • 4.3


    10 Sep 2021
    Me and my fiance didn't like the behavior of the staff at all. They were very rude and cold. We weren't served dinner the first night coz we arrived at 8.30. Another Greek guy got the dinner even though he arrived 5 minutes before us.We weren't told that we had to register for dinner by 1PM and then we were refused dinner the next day as well and we're asked to come back after 8.30PM to see if there are any leftovers. They refused to be considerate at all. The wifi is very bad as well.
    India, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fitness Centre
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • Foosball
  • PlayStation
  • Wi-Fi