Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.7

  • Location 9.7

  • Staff 9.1

  • Atmosphere 9.2

  • Cleanliness 8.9

  • Facilities 9.2

Latest Reviews

  • 10.0


    16 Jan 2020
    Loved my stay here!
    England, Male, 25-30
  • 10.0


    12 Jan 2020
    Breakfast was so good! Easy to book tours. English staff. Card facilities. Very clean. Great activities.
    Australia, Female, 25-30
  • 10.0


    08 Jan 2020
    Best hostel we’ve had so far. Very clean and good atmosphere. Everything was taken care of. The people working there are the friendliest. Especially Matteo made our stay unforgettable! He is funny, friendly and made us feel at home. A perfect host for this kind of hostel! Would recommend this for everyone that wants to experience Chiapas.
    Netherlands, Female, 18-24
  • 10.0


    02 Jan 2020
    Really nice hostel with great volunteers working there. Free cocktails on a Friday night and great dinners!
    New Zealand, Male, 25-30
  • 10.0


    31 Dec 2019
    Excellent place to stay! Beds are comfy, breakfast is delicious and there are lots of activities and hangout areas. One of my favorite hostels so far!
    USA, Female, 25-30
  • 9.7


    11 Jan 2020
    This is a big host with its own bar and lots of facilities: free breakfast (very good), ping pong, bikes for rent, and a big screen with netflix and a playstation. They also have some insane drink deals a few times a week and can organise tours for you. I would have liked having outlets by the bed; having them all together is a bit of a security risk.
    Australia, Male, 25-30
  • 9.7


    06 Jan 2020
    Súper hostal con buen ambiente !
    French Southern Territories, Female, 18-24
  • 9.7


    04 Jan 2020
    Really great hostel in perfect location. Breakfast is the best of anywhere I stayed. The dinners are delicious and good value. Staff are lovely and the atmosphere is friendly and social. Perfect for solo travellers or groups. Shame San Cristobal was sooooo cold when I was there. But they lend you extra blankets :) Oh - only negative... tours are cheaper if booked elsewhere.
    England, Female, 25-30
  • 8.9


    13 Jan 2020
    Puerta vieja has amazing staff, and it is a cool place. However the center of attention every evening is getting drunk and doing dr*gs. I met a lot of very nice people here, but the vibe of the place is not for me.
    USA, Male, 18-24
  • 4.6


    02 Jan 2020
    Leaving at 3.30am for a bus so I was quickly checking out. guy at the front desk tries to keep 50 pesos of my 150 deposit. Reason being, I had torn off my wrist bracelet before he could cut it off himself. These are just bits of paper that can’t be reused and even the boy had no reason for justifying the charge. I quickly ran up to my room and retrieved the bracelet which was just a nuisance.Hostel is fine but on a very loud street. Don’t plan early trips from here as you won’t get sleep.
    Ireland, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi