Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.8

  • Staff 9.5

  • Atmosphere 9.6

  • Cleanliness 9.3

  • Facilities 9.4

Latest Reviews

  • 10.0


    08 Jul 2019
    Without any doubt the best hostel I’ve stayed so far in Mexico! Super nice staff, specially Jack and Diego, amazing food every night, great people and vibes and best best best breakfast! I couldn’t think of a better place to stay in San Cristobal. No matter if you go solo travel or with friends or couple, Puerta Vieja is the place to stay! I swear, you won’t regret.
    Spain, Female, 25-30
  • 10.0


    06 Jul 2019
    Awesome place to stay, they deserve deserve their high rating. Downsides: close to none. We stayed both at a dorm and at a private room and experienced some noise in both. Dorms from the street, and private room from the bar area. We didn't mind it though. Upsides: plenty! They have several promo nights that include free drinks or 2 for 1 cocktails and such. They have an outdoor gym that I really enjoyed! It is very well equipped! The pizzas they made where some of the best I've had!
    Denmark, Couple, 25-30
  • 10.0


    06 Jul 2019
    Lovely hostel, great staff. Great features - good bar, amazing breakfast, delicious dinners, lots of tours! Super easy to meet people, would definitely recommend!
    England, Female, 18-24
  • 10.0


    04 Jul 2019
    Favourite hostel I’ve ever been to! Jack made me feel welcome the second I got here with breakfast and coffee, also a great introduction to the city! Awesome atmosphere at night ranging from chilled nights sat around the fire to full parties. However also easy to sleep if you want to (the bar is kept separate from the hostel). This is the place to stay in San Cristobal!
    Australia, Male, 25-30
  • 10.0


    04 Jul 2019
    Perfect hostel! Thank you Jack and Tania for being so welcoming and helpful :)
    USA, Female, 18-24
  • 9.7


    05 Jul 2019
    Amazing hostel, my 2 night stay turned into 7 nights! Staff were friendly and helpful and the free cocktail nights were awesome! Really good combination between chill nights and party nights. Everything was clean and tidy. Showers were great with a separate bit for all your stuff, free drinking water and the paid meals were delicious. Definitely recommend!
    England, Female, 25-30
  • 9.4


    14 Jul 2019
    Vegan and mostly veggie breakfast options! A nice social hostel, comfy. Would definitely stay there again.
    Austria, Female, 25-30
  • 8.9


    09 Jul 2019
    This is presented by staff to be a party hostel but nonetheless it is quiet after 11 pm. Rooms and beds are nice and so 8s breakfast.
    Denmark, All Female Group, 25-30
  • 8.9


    09 Jul 2019
    Stayed in a private which was spacious and had private bathroom but no hot water or water pressure. Loud with the garden party but quieted down by midnight. Preferred my stays in the dorms. Great property though and great staff make this a regular stay when I'm in SC!!
    USA, Couple, 25-30
  • 7.4

    Very Good

    09 Jul 2019
    I stayed at Puerta Vieja hostel for a few nights and then moved to a smaller, more charming hostel. Puerta Vieja is nice for a party vibe and to meet lots of people. That being said, it is nice for a night or two, but I met quite a few people who moved to different hostels after that. The facilities are clean and the large lockers are a really nice touch for keeping your things organized.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • Housekeeping
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi