Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Puma Backpackers Hostel

Book more than 14 days in advance for Free Cancellation.
  • Nice Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Puma Hostel is a inexpensive hostel features large clean rooms , firm beds for a good nights sleep and very comfortable is a perfect place for all backpackers so welcoming and friendly with us will feel a familiar warmth at home that will have the exclusive attention of the owners themselves Frida and Enrique who are willing to help in whatever is necessary and will do our best effort to make your stay here in Puno the highest navigable lake in the world and folklore capital of Peru your stay very special and unforgettable! **
Best of all are the attentive staff who work hard to make their guests happy
Warning: You must be very careful, because in the journey to get to the bus station will have informal people, street vendors, taxi drivers who try to divert to other hostels and excursions sell talking a lot of lies to get a commission for money. These are not guaranteed and are subject to a scam ...!Thank you! need to take the warning.

* In our hostel we organize tours to visit the islands of Lake Titicaca Uros, Taquile, Amantani and other services the price is cheap.

Our hostel is located in a safe place just minutes from the Plaza de Armas, pine park and downtown. With spacious rooms and comfortable beds and hot water 24 hours a gas: living room with cable TV, communal area for you enjoy and make new friends. We are providing full use of the kitchen including a microwave refrigerator and cutlery, we provide special pancake breakfast is available in the lounge from 6:00 to 9:30 am, Internet and PC available and free WIFI service. Terrace where you can enjoy the fantastic view of Lake Titicaca. View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 8.7

  • Location 6.0

  • Staff 7.3

  • Atmosphere 6.7

  • Cleanliness 6.0

  • Facilities 5.3

Latest Reviews

  • 10.0


    23 May 2019
    I had a very enjoyable time at Puma Backpackers. The staff were friendly and accommodating making you feel at home. The location of the hostel was a perfect 10 min. walk to the centre . Would definitely recommend and stay again if I was in Puno.
    Canada, Female, 25-30
  • 10.0


    25 Feb 2018
    Nice hostel. It's pretty quiet for the most part but it's an enjoyable place for a few days.
    Chile, Male, 25-30
  • 9.1


    05 Aug 2019
    While it is not quite downtown, this hostel makes you feel right at home. Literally in a family home, the staff are the most kind people you’ll meet! The rooms are basic but have what you need, and the shared bathroom has hot water. It’s in an extremely quiet neighborhood, so it’s definitely a good place to get a really good nights’ sleep! It can get a little chilly at night, so bring an extra jacket or pair of long underwear.
    USA, Mixed Group, 25-30
  • 8.0


    05 Feb 2020
    If you're looking for a low budget hostel and are willing to walk couple blocks it's perfect. Small breakfast and the owner is very knowledgeable. Unfortunately the rooms were cold but you'll get another blanket
    Germany, Male, 18-24
  • 7.7

    Very Good

    08 Aug 2019
    The owner was nice and helpful- he organized tours and busses. The place was very cold, a heater or warm water for showering would have been very nice. The directions were a bit misleading and google maps has the place at the wrong point.
    Canada, Male, 31-40
  • 7.4

    Very Good

    07 Jul 2018
    We arrived very late and he was available to let us in despite us stating we would be there hours before. He was very hospitable and got us fresh bread for breakfast in the morning. The room was clean and the bathroom was right across the hall from us which was very convenient. He stored our bags for us for free while we were on an overnight tour. The neighbourhood was out of the main area and there were not a lot of food options around that we saw. Overall very kind host and a good experience.
    Canada, All Female Group, 18-24
  • 5.7


    09 Feb 2018
    Booked this hostel as it was the only 1 left. We had no idea the weekend we decided to go to Puno was the festival. We had a private room, which was positive. The security is a loud door bell that gets rung all hours of day and night. Shared bathroom with worst shower water went scolding hot to ice cold, wasn't that clean, ran out of toilet paper. Booked an ok tour for lake titicaca. Breakfast was a bun & jam. Mix up with price from 1 staff to another. They did call us a taxi when we left.
    Canada, Couple, 25-30
  • 4.9


    04 Aug 2019
    I booked this hostel as I had read some glowing reviews about how great it was! It even ranks 10 out of 10! The thing is, I think a lot of the reviews have been written or commissioned by the owner. There were over 300 reviews, I assume all were perfect scores. If I'd looked at the written reviews on page 2, I would have read the same experiences that my girlfriend and I had. Very hard to find, very dirty kitchen and bathroom, etc. Please look into how this hostel is rated. Thanks
    England, Male, 25-30
  • 2.3


    11 Feb 2018
    Hostel is in a scatchy neighborhood. We weren’t comfortable at all going out at night. Kitchen and bathroom were in a horrible disgusting condition. The staff tried to make us pay more the we booked through Hostelworld and our originally booked room wasn’t available. It was hard work to convince him that we wouldn’t pay more (and we were not the only ones with this problem...)
    Germany, Couple, 18-24
  • 2.0


    20 Jun 2018
    We turned up at this place between midday and 1pm and couldn’t get a response when we rang the bell, knocked on the door and tried ringing several times. The area felt really unsafe and was a long way from the centre. After trying unsuccessfully to get a response for 15 minutes, we ended up having to head elsewhere for accommodation, with all our gear. The place looked shut up and abandoned. We are still hoping for a refund of our deposit from Hostelworld, but still waiting...
    New Zealand, Couple, 41+
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Cable TV
  • Card Phones
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • DVD's
  • Games Room
  • PlayStation