Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a hostel in Puerto Natales city near Torres del Paine National Park, we are located in the center of the city, most of the hostel is made of recycled material, where pallets are our raw material. The Hostel is composed of: Hector and Juan, who have a vast and large experience in the hospitality sector and can help you plan your with your circuit in the best possible manner.

We are located in one of the best locations of Puerto Natales, right near to the most renowned attractions of our city such as Museo Histórico Municipal, Locomotora Mc Lleland- Plaza Puerto Natales, Monumento de la Mano and Muelle Viejo, amongst other important landmarks and attractions of our city.

We have two styles of room. On the one hand, we have dorms made of iron and decorated with pallets. The structure of the beds has been made of recycled materials, meanwhile the mattresses are completely new. On the other hand, we have double rooms, whose mattresses are also brand new as well as the bed structure has been made of recycled materials. In addition, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

Puma House Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00.
If the guests arrive earlier, they can wait in the living room.

Check out before 10:00 .
We can store the luggage of the guests after the check out if necessary.

Payment upon arrival by cash.

Taxes included.
Breakfast included.

General:

The reception will be closed at 23.30. After that time, there is an electronic gate to get in by means of the corresponding code.
No curfew.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 9.8

  • Staff 10.0

  • Atmosphere 9.6

  • Cleanliness 10.0

  • Facilities 9.6


Latest Reviews

  • 10.0

    Superb

    14 Nov 2018
    Favourite Hostel in Chile! Very cosy hostel, great facilities and very clean. Stayed in lovely 4 bed dorm. Nice kitchen facilities. Staff all very friendly and welcoming, and we could chill and watch christmas movies on netflix when waiting for our bus to torres del paine! Would definitely stay again. Only a 5minute walk from bus station and able to store bags while at Torres del Paine. 10 out of 10!
    Ireland, Female, 25-30
  • 10.0

    Superb

    04 Aug 2018
    I love this place. My host was very generous and answered all my questions. His advice was spot on. House is clean with hot running water. Security is top notch. Breakfast every morning. By far best value for money. Highly recommend to all.
    USA, Male, 25-30
  • 9.4

    Superb

    04 Dec 2018
    Stayed here for four nights after trekking in Torres Del Paine. The staff was friendly and gave helpful recommendations for stuff to do in Natales. I also rented a mountain bike from this hostel, which was newer/nicer than other rentals in town (same price). The hostel was always clean, and breakfast was awesome. Thanks guys!!!
    USA, Female, 18-24
  • 9.4

    Superb

    25 Aug 2018
    Kind, helpful and enthusiatic staff who own/run the hostel. I visited during low season so could not fully gauge the atmosphere. HUGE breakfast each morning and great cooking/kitchen facilities and warm and comfy beds in rooms. Would recommend this hostel for it's great location and cheery staff.
    Australia, Female, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Self-Catering Facilities
Services
  • Airport Transfers
  • Bicycle Hire
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk

Policies

  • Credit Cards Not Accepted
  • No Curfew
  • Taxes Included

Things to Note

Puma House Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00.
If the guests arrive earlier, they can wait in the living room.

Check out before 10:00 .
We can store the luggage of the guests after the check out if necessary.

Payment upon arrival by cash.

Taxes included.
Breakfast included.

General:

The reception will be closed at 23.30. After that time, there is an electronic gate to get in by means of the corresponding code.
No curfew.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card.


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