Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

Hello, thank you very much for booking with us, we want to help you with your stay in this region.

we inform you that for our passengers we offer the following daily tours that depart and end at our hostel, we also offer roundtrip- bus tickets to the national park, we rent camping equipment and much more.

Tell us if you are interested and we will help you
Full-Day Paine: Full day excursion of moderate physical intensity that allows knowing two great attractions of the province of Last Hope: the Milodon Cave and the Torres del Paine National Park. Departure between 07:30 and 08:00 am, the value per person $ 40,000.- * Does not include lunch or entrance to the national park.
Base Torres: A spectacular and intense hike following the path that runs through the Ascencio River valley to the base of Torres del Paine, the park's most impressive viewpoint. Departure between 06:30 and 07:00 am, the value per person $ 40,000.- * Does not include lunch or entrance to the national park.
Navigation Balmaceda and Serrano Glacier: Boat navigation from Puerto Natales to the Balmaceda and Serrano glaciers, through the Ultima Esperanza Fjord, a sighting of beautiful mountains and unique landscapes. Departure 08:00 am, value per person $ 65,000.- * Does not include lunch, $ 100,000.- * includes lunch.
Full-Day Perito Moreno: A journey through the Patagonian steppe to the Perito Moreno glacier, Argentina, to appreciate one of the most impressive natural spectacles in South America. Departure between 06:00 and 06:30 am, the value per person $ 75,000.- * Does not include lunch or entrance to the national park.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are a hostel in Puerto Natales city near Torres del Paine National Park, we are located in the center of the city, most of the hostel is made of recycled material, where pallets are our raw material. The Hostel is composed of: Hector and Juan, who have a vast and large experience in the hospitality sector and can help you plan your with your circuit in the best possible manner.

We are located in one of the best locations of Puerto Natales, right near to the most renowned attractions of our city such as Museo Histórico Municipal, Locomotora Mc Lleland- Plaza Puerto Natales, Monumento de la Mano and Muelle Viejo, amongst other important landmarks and attractions of our city.

We have two styles of room. On the one hand, we have dorms made of iron and decorated with pallets. The structure of the beds has been made of recycled materials, meanwhile the mattresses are completely new. On the other hand, we have double rooms, whose mattresses are also brand new as well as the bed structure has been made of recycled materials. In addition, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

Puma House Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00.
If the guests arrive earlier, they can wait in the living room.

Check out before 10:00 .
We can store the luggage of the guests after the check out if necessary.

Payment upon arrival by cash.

Taxes not included.
Breakfast included.


The reception will be closed at 23.30. After that time, there is an electronic gate to get in by means of the corresponding code.
No curfew.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.9

  • Location 9.8

  • Staff 9.8

  • Atmosphere 9.5

  • Cleanliness 10.0

  • Facilities 9.4

Latest Reviews

  • 10.0


    10 Dec 2019
    Lovely hostel close to the bus station and main shopping street. Juan is a very welcoming host and the hostel had a nice relaxed vibe. The bedrooms are very comfortable, nice beds, sturdy bunks with lockable sections under the beds for storing bags and a chubby hole beside the pillow with night light and usb charging point which was great. The bathroom and kitchen were always clean and breakfast was included which was a nice addition.
    Ireland, All Female Group, 31-40
  • 10.0


    14 Nov 2019
    I stayed at Puma House for 3 nights before and after my O circuit trek in Patagonia. The hosts were very nice and very helpful in giving me tips on how to get around Puerto Natales to find food, supplies for the hike and laundry. They even let me leave my luggage at the hostel during my hike. It is very clean and they have a good spread for breakfast. It is a very small hostel and it is perfect for preparing for big hike and also recovering after the hike because it is not too crowded.
    USA, Female, 31-40
  • 10.0


    03 Nov 2019
    Very pleased with our recent stay at Puma House before and after our TdP trek. Juan and his staff were awesome - incredibly helpful and very accommodating when our plans changed slightly. They really care about their guests and make sure to get to know each of them. The rooms are clean and beds comfortable with lots of creative storage space. The bathrooms were clean and always had hot water - yay!! We loved making breakfast sandwiches each morning and appreciate that Juan is eco-conscious
    USA, Couple, 31-40
  • 10.0


    05 Oct 2019
    We stayed at Puma house before heading to the W trek in TDP and had a great experience! The beds were incredibly comfy, the wifi was fiber fast (faster than we have at home!!), and the facilities were very comfortable. Checkin was easy and breakfast was set up the night before, so all of us heading out on the 7am bus to TDP were able to eat before leaving. Great stay!
    USA, Couple, 25-30
  • 10.0


    21 Sep 2019
    Glad I had a sweet home to come back after tough W trek in cold season.
    South Korea, Male, 25-30
  • 10.0


    03 Apr 2019
    The boys at Puma House were very accommodating. Felt like I was chilling at a mates, the breakfast is very nice with ham cheese jams coffee tea, Wi-Fi was good. The hostel is about 5-10 minutes to the bus stop and about the same to the main strip. Would definitely stay again
    Australia, Male, 25-30
  • 9.7


    22 Apr 2019
    Really nice small hostel. Everything is practically new and the staff are really helpful! Breakfast was really great and the locker storage was spacious and worked well. It was a little quiet when we were there but perfect to recover from trekking!
    England, Couple, 25-30
  • 9.4


    18 Sep 2019
    Received such a warm welcome from Juan who will treat you like a friend. He and Andreas helped me figure out my W Trek plans and equipment rentals when I hadn't organised anything. (even including an outdoor tent set up demonstration at 10pm on a windy night!). Juan even made me tea and have me some ibuprofen when I hurt my ankle after coming back from the trek. Definitely recommend this place for the friendly and knowledgeable staff.
    Australia, Female, 31-40
  • 8.9


    15 Dec 2019
    I had a nice stay at Puma House. It was really clean, the breakfast was nice and the staff were lovely too. It was quite quiet but there were some nice people around to chat to, so good if you're looking for a relaxed stay.
    England, Female, 18-24
  • 8.3


    01 Apr 2019
    Puma house is a really clean and cosy hostel in a great location in Puerto Natales. Nice showers, free breakfast and WiFi. We stayed there in preparation of Torres Del Paine and it was a good base for this. We were able to leave our bags at the hostel whilst we hiked which was a great help. Only complaint would be that the staff tidy around you at such a level it felt uncomfortable at times. We were hurried about quite a few times.
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Self-Catering Facilities
  • Airport Transfers
  • Bicycle Hire
  • Late check-out
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk