Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Terms and Conditions

Hello, thank you very much for booking with us, we want to help you with your stay in this region.

we inform you that for our passengers we offer the following daily tours that depart and end at our hostel, we also offer roundtrip- bus tickets to the national park, we rent camping equipment and much more.

Tell us if you are interested and we will help you
Full-Day Paine: Full day excursion of moderate physical intensity that allows knowing two great attractions of the province of Last Hope: the Milodon Cave and the Torres del Paine National Park. Departure between 07:30 and 08:00 am, the value per person $ 40,000.- * Does not include lunch or entrance to the national park.
Base Torres: A spectacular and intense hike following the path that runs through the Ascencio River valley to the base of Torres del Paine, the park's most impressive viewpoint. Departure between 06:30 and 07:00 am, the value per person $ 40,000.- * Does not include lunch or entrance to the national park.
Navigation Balmaceda and Serrano Glacier: Boat navigation from Puerto Natales to the Balmaceda and Serrano glaciers, through the Ultima Esperanza Fjord, a sighting of beautiful mountains and unique landscapes. Departure 08:00 am, value per person $ 65,000.- * Does not include lunch, $ 100,000.- * includes lunch.
Full-Day Perito Moreno: A journey through the Patagonian steppe to the Perito Moreno glacier, Argentina, to appreciate one of the most impressive natural spectacles in South America. Departure between 06:00 and 06:30 am, the value per person $ 75,000.- * Does not include lunch or entrance to the national park.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

We are a hostel in Puerto Natales city near Torres del Paine National Park, we are located in the center of the city, most of the hostel is made of recycled material, where pallets are our raw material. The Hostel is composed of: Hector and Juan, who have a vast and large experience in the hospitality sector and can help you plan your with your circuit in the best possible manner.

We are located in one of the best locations of Puerto Natales, right near to the most renowned attractions of our city such as Museo Histórico Municipal, Locomotora Mc Lleland- Plaza Puerto Natales, Monumento de la Mano and Muelle Viejo, amongst other important landmarks and attractions of our city.

We have two styles of room. On the one hand, we have dorms made of iron and decorated with pallets. The structure of the beds has been made of recycled materials, meanwhile the mattresses are completely new. On the other hand, we have double rooms, whose mattresses are also brand new as well as the bed structure has been made of recycled materials. In addition, we have several common areas where the guests and travellers can get together and exchange past experiences and future plans.

Puma House Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00.
If the guests arrive earlier, they can wait in the living room.

Check out before 10:00 .
We can store the luggage of the guests after the check out if necessary.

Payment upon arrival by cash.

Taxes not included.
Breakfast included.


The reception will be closed at 23.30. After that time, there is an electronic gate to get in by means of the corresponding code.
No curfew.
The maximum period of stay is 14 days.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 8.5

  • Location 10.0

  • Staff 8.0

  • Atmosphere 9.5

  • Cleanliness 7.0

  • Facilities 7.0

Latest Reviews

  • 10.0


    08 Mar 2020
    Hector is a fantastic host - really friendly and gave great advice for Torres del Paine! Massive fan. Beds were comfy, everything was very clean and breakfast is set out the night before so that you can get up and go early in the morning. Perfect for hikers heading to the park.
    England, All Female Group, 25-30
  • 10.0


    05 Mar 2020
    I stayed here for 3 nights and it was the perfect place for what I needed. The guys working there are SO very nice—they offered recommendations and helped me find a misplaced item. The sheets are changed every day and the facility is super clean. They have big lockers under the beds that fit a ton (perfect for giant backpacks like mine). Breakfast is set out super early so you can still eat even if you head to the park early (6am). Would definitely stay here again!
    USA, Female, 18-24
  • 10.0


    07 Feb 2020
    We loved Puma house Hostel and would definitely recommend it. The Hostel has an eco friendly style, the atmosphere is great, the hosts are super, super friendly and helpful (we could leave all our luggage we did not need for the W trek in the Hostel), the kitchen is well equipped and the breakfast was the best we had during our 4 weeks stay in Chile.
    Germany, Couple, 25-30
  • 10.0


    29 Jan 2020
    Had such a nice stay here in puma! Only wished I could have stayed longer. Juan was super nice from the moment I arrived and was so friendly throughout the whole stay. Hector was also really nice and attentive. Everything about the hostel has made it my favourite travelling through South America so far, as it’s cosy and intimate, super clean and just nice vibes in general.
    Australia, Female, 25-30
  • 9.7


    18 Feb 2020
    Puma House is hands down the best hostel in Puerto Natales. Firstly, the guys running it are so so lovely and happy to help with any inquiries. The place is clean and well resourced to handle anything from a one night stay a long trip. Compared to two other hostels in PN this place is amazing. Wifi is pretty good (as good as it will get in this area), breakfast is great, beds are comfy. Can not recommend this place enough!
    Australia, Female, 18-24
  • 9.7


    07 Feb 2020
    Such a cute little hostel. Super clean, owner is really friendly, breakfast is good. No complaints here! We only wished we stayed longer
    Australia, Female, 25-30
  • 9.7


    24 Jan 2020
    Super cozy place. Very small, but it has all you need. The staff is nice and helpful. Location is great as well, with just 8 minutes walk to the bus station. Oh and they have Netflix on the tv, which is perfect for the cold and windy Puerto Natales evenings.
    Denmark, Female, 18-24
  • 9.1


    12 Dec 2021
    Great hostel with helpful staff!
    England, Female, 31-40
  • 9.1


    05 Dec 2021
    Good hostal with very friendly owners. Good place if you want to prepare for Torres del Paine.
    Netherlands, Male, 25-30
  • 8.0


    24 Mar 2022
    Nice helpful staff. Strong smell coming from the bathroom.
    Canada, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Self-Catering Facilities
  • Airport Transfers
  • Bicycle Hire
  • Late check-out
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities