Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

From amazing amenities to a great location and the most helpful staff you can find, QUO Milano is one of the most popular places to stay in Milan! The unique bar atmosphere combined with that home feeling make QUO a place you will want to come back.

We combine comfortable rooms and large common areas with chill and fun events almost every day! We promote Cooking Classes on wednesdays, Karaoke nights on Thursdays, Game nights on Friday and Saturday and Pizza Parties on Sunday!

Our kitchen is big, fully equipped and inspirational for you to try that recipe! Just like mamma's kitchen, we also offer some free food: pasta, rice, seasonings, biscuits, tea... And if anything goes wrong with your cooking, we still have our all-day bar open and you can always order a pizza. And a beer. Why not?

Our international and multilingual staff is super fun and well-travelled. We will help you to explore Milan like a local, sharing our secret tips about the best places to eat, to hang out and to discover Milan's hidden treasures.

Our location is in the heart of the city! You can literally walk to all the main attractions! Reach the world-famous Duomo and Galleria Vittorio Emanuele by a 15min walk Right at our doorstep, there are shops, supermarkets, bakeries, cafes, banks, bars and restaurants. But if you feel like a modern explorer, take the public transport that is also right at our doorstep. Trams and buses are quick and easy. The two closest Metro stations are Porta Romana and Crocetta.

C'mon in! We are excited to meet you! View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.1

  • Location 8.6

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 8.8

  • Facilities 8.8

Latest Reviews

  • 10.0


    12 Aug 2022
    This was one of my favorite hostels. The rooms were massive and the AC worked very well. It was also very nicely decorated. They had a nice kitchen that many people regularly used. The bar in the lobby was very fun and a super easy way to meet people. It was so fun we didn’t even end up going out to bars in the city.
    USA, Male, 18-24
  • 9.7


    02 Aug 2022
    Staff were amazing really friendly and helpful and get involved, had a lot of good activities and rooms were also good, get free breakfast and a towel which was handy also- one of the best hostels I’ve been to so far wish I stayed longer! Would definitely go back🙂👍🏼
    England, Female, 18-24
  • 9.4


    10 Aug 2022
    My only complaint is that the lockers are a bit small. Breakfast was good, the staff is amazing, it’s so social and fun, everything is clean and just lovely! Do the cooking class! If I’m going back to Milan I’m definitely staying here again!!
    Norway, Female, 18-24
  • 8.9


    08 Aug 2022
    Very nice hostel. The beds were awful but the bathroom and the downstairs area were very chill. The beds looked broken. But rooms were a nice size.
    Netherlands, Female, 18-24
  • 8.9


    01 Aug 2022
    Perfect if you like to party/ meet people. Staff are friendly and helpful for the most part although I did look past a few things (E.g. I paid for an Ensuite room but they were doing maintenance on showers for 24hrs which meant we had to use communal showers anyway and no discount or apology was offered). Description says it’s a 15 min walk to most things but I think it was more like 25.
    England, Female, 18-24
  • 8.0


    06 Aug 2022
    Everything in this hostel is great except the bathrooms. There needs to be proper walls for the toilets you can hear everything everyone is doing. Not any real privacy. Basically just stalls
    New Zealand, Male, 25-30
  • 8.0


    03 Aug 2022
    Enjoyed my stay here, the hostel is nice and has a good atmosphere at night time. They organise events like cooking class, karaoke night and games night. The staff are really nice and the rooms are good too. One problem was that there were ants in our room which was we did bring to their attention and they tried to get rid of but they were still there. but other than that the hostel is great, good communal kitchen and a free breakfast is always a bonus. However, it’s not in the best location with mostly eve
    England, Female, 18-24
  • 8.0


    01 Aug 2022
    This was a good hostel located about 15/20 minute walk from the city centre of Milan. The hostel sits at the back of a bar and is equipped with a good kitchen, which serves a great free breakfast each morning. I would weither cook your own food or go out to eat rather than order food at the hostel bar, as they just order it in from just eats. Rooms were clean and spacious, with great air conditioning! The downsides here were that I heard some horrendous stories about the staff from other guests. Although I
    Australia, Female, 18-24
  • 7.4

    Very Good

    05 Aug 2022
    I really liked the vibe in this hostel, but found the price for a double room (140 euros a night), way out of proportion
    Netherlands, Male, 25-30
  • 5.4


    14 Aug 2022
    The hostel is okay but definitely too pricy. The staff was nice and the hostel was clean. But 45 euros to be in a dorm room is outrageously expensive.
    France, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Milan

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