Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Between our wonderful staff, loads of amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

We combine awesome people, a great location right in the heart of Milan, comfy and affordable rooms, a huge common area plus a super cool onsite bar. Share your stories, good vibes and make new friends from all over the world!

We are located a 2-minute walk from transport stops that can quickly get you anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20-minute walk through some true local Milan suburbs and sights.

We have an amazing team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and, of course, FREE!

We cannot wait to meet you!!! View House Rules

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Reviews & Ratings

  • Value For Money 8.9

  • Security 9.1

  • Location 8.7

  • Staff 9.5

  • Atmosphere 9.3

  • Cleanliness 9.0

  • Facilities 8.9

Latest Reviews

  • 10.0


    13 Jan 2022
    It was great. No complaints.
    Ireland, All Female Group, 18-24
  • 10.0


    11 Jan 2022
    I will definitely stay here again. The personal is amazing, and the place is really cool!
    Argentina, Couple, 25-30
  • 9.4


    07 Jan 2022
    Friendly and helpful staff, nice atmosphere, cleanliness and good facilities. I will definitely recommend going there!
    Italy, Female, 25-30
  • 8.9


    28 Dec 2021
    i loved the hostel however i genuinly beleive that it can be a little bit cheaper, also i tried to cancel one night and they did not let me i know that is the policy but we are travellers they can be a little more flexible
    Colombia, Male, 25-30
  • 8.6


    15 Jan 2022
    The hostel vibe is great and the staff was amazing. Very friendly, helpful, service-minded. We loved the common areas, the cleanliness and the facilities. They have a guests kitchen and the breakfast was included in the price. Breakfast very sweet, but I assume this is typical for the italian culture. The room we got was a four girls dorm. Unfortunately, not quiet at all during the night as it was right in front of the bathrooms and next to the stairs. We highly missed a hanger in the room.
    Romania, All Female Group, 25-30
  • 8.6


    31 Dec 2021
    All in all very satisfied, but we felt a bit cheated by the "all you can eat breakfast" It was just a tray with a try croissant and so biscuits. Obviously covid affected the atmosphere since there weren't that many people, and the hostel events were cancelled. But it was still a nice hostel
    Denmark, Female, 18-24
  • 8.0


    12 Jan 2022
    Staff and ppl were amazing. The bar downstairs it’s lovely. But the rooms are ugly, old, cheap bunk beads. And the bathroom doesn’t feel clean, besides there’s nowhere to put your clothes when you want to take a shower
    Argentina, Female, 25-30
  • 8.0


    05 Jan 2022
    he place has a really good atmosfer and the staff is really nice with you, but there are a few things. I stayed there at the end of December and then at the beginning of January and were 2 different experiens. If you have the room A is awful, the room is in fron of the bathrooms so you will constantly lisent to people go in and out even during high hours of the night. And the room was not clean at all. Besides that was weird that the first time stay ther they gave you a free drink and then the
    Costa Rica, Female, 25-30
  • 6.9


    16 Jan 2022
    The hostel has a really good location and it is very cool place for a weekend. The staff it’s was kind but we had a bad experience with a girl at the bar who was very rude and made us feel very uncomfortable, talking about us with all the other employees. although we recommend the place
    Argentina, Couple, 25-30
  • 3.4


    07 Jan 2022
    There is no professional team. They are volunteers who work for a bed while they solve their residence visa. You will not receive good service and the owner of this hostel saves a lot of money. It is not a clean place and sleeping can be difficult if you go on a weekend.
    Italy, Couple, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Milan

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