Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Secret recipe to enjoy Milan: combine awesome people, a great location right in the heart of the city, comfy affordable beds and a huge fancy common area.
Add a little excitement, share your stories, fun, best vibes with new friends from all over the world. Mix well and...Welcome to Queen Hostel!
Between our wonderful staff, plenty amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, air conditioner, individual lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean.

There's FREE WIFI everywhere in the hostel, even in the bathrooms! You'll find here a great common area, with a huge bar, foosball, snooker, board games, musical instruments, bike rental, a very cozy relax area... You can join many activities dedicated to our guests every evening! View House Rules


Stay in a historical building right in the centre of Milan – the Queen Hostel's an ideal spot to relax after discovering the vibrant culture of this famous city. We've always got plenty of fun events for you to check out, such as movie nights and house parties – perfect if you want to grab a drink from the bar with a couple of companions. Happy hour's every night too! Our large common area is where the competition's at, with foosball, pool and board games to test your skills (plus musical instruments!). Make the most of our free breakfast, and grab a cup of coffee any time of day from our café.


Flying into Malpensa airport? It'll take you just over an hour to get to us. Pick up the XP1 train to Milano Cadorna and switch to the 16 until you reach Viale Monte Nero via Bergamo. Then walk two minutes and you'll be at our front door! We're in a lively neighbourhood with plenty of shops, bars and restaurants. The popular nightlife spot of Navigli is a quick walk of 25 minutes from us. Legendary landmarks like the Duomo and Galleria Vittorio Emanuele II are a 15-minute stroll away.

Rooms and Dorms

Our cosy rooms have everything you need for a peaceful night's sleep, including air con, free bed linen and fresh towels. Choose between female-only or mixed dorms with shared bathrooms or en-suite rooms. Stick your gear in the free locker so it doesn't get under your feet.

Extras and activities

Connect to our free Wi-Fi to keep in touch with mates back at home. Staying on top of laundry's also easy with our free laundry facilities. For tips on the best spots to eat, just ask at our 24-hour reception. Had your fill of pizza and pasta restaurants? Cook up a homemade feast in our shared kitchen. You may even pick up some recipes from your new hostel buddies.

View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.3

  • Location 8.7

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 8.6

  • Facilities 8.7

Latest Reviews

  • 10.0


    08 Jul 2019
    Super fun stay at Queen hostel! Close walk to grocery store, the kitchen was super convenient! Rooms were clean and felt super safe. The group of staff from Brazil were AMAZING, gave great locations for food and night life. Super satisfied (:
    Canada, Female, 18-24
  • 9.7


    15 Jul 2019
    Awesome location close to the city centre. Great facilities and friendly staff and other guests.
    Australia, Male, 18-24
  • 9.7


    10 Jul 2019
    Never had a hostel with a cooler staff ever. No problems staying here and they made it really fun. They have tons of free tours and club crawls if you're into that as well. Honestly this is the best hostel in Milan and a lot of people said so who had stayed at other hostels while I was there
    USA, Male, 18-24
  • 9.4


    08 Jul 2019
    Great hostel! A bit outside of the city center, but within walking distance. Really good vibe and great prices at the bar. Room was spacious and beds comfy (though a little squeaky). Would definetely stay here again!
    Norway, Female, 25-30
  • 9.1


    11 Jul 2019
    Amazing hostel, definitely more suited to youths though. They have an amazing social atmosphere and events to help you feel included. Breakfast was very basic. Would 85% recommend :)
    England, Female, 18-24
  • 8.9


    14 Jul 2019
    Solo traveller. The rooms are very spacious which is nice, don’t need to bump into people when packing and getting changed etc. toilets and showers are good. Biggest drawback is that they are a little strict on bringing your own alcohol into the hostel and the prices at the hostel bar are reasonable but not cheap. They should let you bring in your own alcohol, it would have made my stay here significantly more fun hahaha. 15 min walk into the city centre, all flat
    Australia, Male, 18-24
  • 8.6


    16 Jul 2019
    Great hostel!! Atmosphere is sick and staff is amazing You'll meet plenty of other cool backbackers there as well A lot of cool activities at night organised by the hostel, which is perfect to meet people and go out afterwards Only thing is that it is quite expensive, just the dorms is fine, but if you wanna drink there, you cannot bring your own alchool inside the hostel so I had to pay a lot for just 1 night of party haha But overall, amazing!
    Canada, Male, 18-24
  • 8.3


    11 Jul 2019
    Hostel staff were really helpful and knowledgeable about the local area. 15 person rooms were odd and a little noisy at times which is to be expected with them being the cheapest price but sleeping in a triple decker bunk bed is not actually that terrible if you don't mind occasional swaying. lack of hot water in the kitchen and the weirdness of the kettle made cooking and cleaning a bit hard. laundry prices far too high, €10 for a wash and dry is just a bit much in my opinion.
    England, Female, 18-24
  • 8.0


    09 Jul 2019
    At first glance, the hostel welcomes guests in a good atmosphere by offering a welcome beer. Although the facilities of the hostel are enough to enjoy, the location is the biggest drawback. It is far from the city center but close to Pizza AM :). The air conditioner in the room can be defined as both of an advantage and a disadvantage since it directly aims to two beds. I think one of the most important advantage of this hostel is the free breakfast that is good enough for anybody.
    Turkey, Male, 18-24
  • 7.4

    Very Good

    08 Jul 2019
    Nice hostel with lovely staff. Kitchen facilities were good and bathrooms and showers were clean. Rooms were basic and dorm door was always open although key card opened. Lockers also were not big enough and wouldn’t lock properly with out padlocks. So overall not very secure. Breakfast was nice and the bar had a good atmosphere and offered cheap food.
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi