Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Queen Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The Queen Hostel is the most social hostel in Milan. We have an onsite bar and all guests get a FREE welcome drink on arrival.

We are located a 2 minute walk from transport stops that can quickly get you to anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20 minute walk through some true local Milan suburbs and sights.

We have an amazing Team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and of course FREE doh!

Well priced BAR and fun activities such as billiards, table soccer and games surrounding it makes for a bustling social atmosphere which gets filled with tons of people from every corner of the world.

From all of us at the Queen Hostel - we cannot wait to meet you !!! View House Rules


Stay in a historical building right in the centre of Milan – the Queen Hostel's an ideal spot to relax after discovering the vibrant culture of this famous city. We've always got plenty of fun events for you to check out, such as movie nights and house parties – perfect if you want to grab a drink from the bar with a couple of companions. Happy hour's every night too! Our large common area is where the competition's at, with foosball, pool and board games to test your skills (plus musical instruments!). Make the most of our free breakfast, and grab a cup of coffee any time of day from our café.


Flying into Malpensa airport? It'll take you just over an hour to get to us. Pick up the XP1 train to Milano Cadorna and switch to the 16 until you reach Viale Monte Nero via Bergamo. Then walk two minutes and you'll be at our front door! We're in a lively neighbourhood with plenty of shops, bars and restaurants. The popular nightlife spot of Navigli is a quick walk of 25 minutes from us. Legendary landmarks like the Duomo and Galleria Vittorio Emanuele II are a 15-minute stroll away.

Rooms and Dorms

Our cosy rooms have everything you need for a peaceful night's sleep, including air con, free bed linen and fresh towels. Choose between female-only or mixed dorms with shared bathrooms or en-suite rooms. Stick your gear in the free locker so it doesn't get under your feet.

Extras and activities

Connect to our free Wi-Fi to keep in touch with mates back at home. Staying on top of laundry's also easy with our free laundry facilities. For tips on the best spots to eat, just ask at our 24-hour reception. Had your fill of pizza and pasta restaurants? Cook up a homemade feast in our shared kitchen. You may even pick up some recipes from your new hostel buddies.

View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.1

  • Location 8.6

  • Staff 9.5

  • Atmosphere 9.4

  • Cleanliness 8.6

  • Facilities 8.9

Latest Reviews

  • 10.0


    05 Jan 2020
    Out of my trip to Italy, This was the best place i stayed at, The Staff was welcoming and Guided me around the city, and the property was clean and hygenic. The overall vibe of the place was excellent, I would like to mention the Patricia who ensure that the place was sparkling clean
    India, Female, 31-40
  • 9.7


    14 Jan 2020
    Very Nice hostel. Staff is really kind, my room was clean, breakfast is nice
    Mexico, Female, 18-24
  • 9.7


    13 Jan 2020
    I really enjoyed staying at Queen Hostel. The bar and parties are fun and the staff is very fun and friendly, especially Eduardo and Angélica! The parties were fun and the karaoke day was very nice! Hope to come back soon!
    Brazil, Male, 31-40
  • 9.4


    13 Jan 2020
    The staff here are super friendly, they have lots of recommendations for things to do, and I really like their bar area. It's definitely not the nicest hostel I've been to, but if you prioritize the atmosphere over small details, this is a solid hostel.
    USA, Female, 18-24
  • 9.4


    08 Jan 2020
    it was amazing and for the price it was perfect
    Mexico, Female, 18-24
  • 9.1


    08 Jan 2020
    very friendly staff, great atmosphere, good location. Perfect for solo travelers, it is super easy to meet people in the bar/common area, rooms are nice, and the city center is an easy 20 minute walk away. Also easy to get to, the hostel is right next to tram and bus stops that go to central station. I had an amazing time here, I very highly recommend for any solo travelers or groups looking for a social hostel, I will definitely come back!
    Poland, Male, 18-24
  • 9.1


    06 Jan 2020
    Honestly one of the best hotels I have stayed in. The atmosphere of the hostel is like nothing I ever experienced before. Great location, walking distance to the duomo. Metro station stop right across the road. The staff were more than happy to help anyway they could and always down for a chat.
    Australia, Female, 18-24
  • 8.6


    10 Jan 2020
    The staff was perfect! They are very very friendly! The breakfast was good and at good time.
    Portugal, Female, 18-24
  • 8.0


    16 Jan 2020
    Honestly, it's not nearly the worst by far. The staff are pretty good as well. Location is good, within walking distance to the cathedral (20 mins avrg). Breakfast is good and basic to start off the day. Cons: ppl are so loud and careless when coming into the dorm at night. It's a hostel first, not a bar. Please remind your guests that. 2nd, had a really smelly guy who also talked to himself in my room. Not ok. Not safe. Not sanitary. When told staff, they didn't seem to do anything about it.
    Canada, Female, 25-30
  • 7.4

    Very Good

    10 Jan 2020
    Lockers in the rooms, but anyone could take any bag in luggage storage as nothing is tagged and staff don't check. About 3km to city centre, so not close, but a tram stop close by will take you directly there. Staff and atmosphere in this place is truly spectacular and a the main reason I recommend staying here. limited kitchen utensils and very poor quality ones, but there is a lot of free food provided such as rice and pasta. Dorm bathrooms were a bit gross at times, but are cleaned daily.
    Australia, Male, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Milan

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