Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

The Queen Hostel is the most social hostel in Milan. We have an onsite bar and all guests get a FREE welcome drink on arrival.

We are located a 2 minute walk from transport stops that can quickly get you to anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20 minute walk through some true local Milan suburbs and sights.

We have an amazing Team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and of course FREE doh!

Well priced BAR and fun activities such as billiards, table soccer and games surrounding it makes for a bustling social atmosphere which gets filled with tons of people from every corner of the world.

From all of us at the Queen Hostel - we cannot wait to meet you !!! View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.1

  • Location 8.5

  • Staff 9.4

  • Atmosphere 9.4

  • Cleanliness 8.7

  • Facilities 8.9


Latest Reviews

  • 10.0

    Superb

    06 Dec 2019
    Stayed in many hostels and this was a cut above with style. Had a bar facility too. Clean and comfy just right for a weekend stay and perfect location.
    England, Male, 18-24
  • 9.7

    Superb

    06 Dec 2019
    It’s nice to hang out with others even though I travel along😊 I really enjoyed the time there!
    Taiwan China, Female, 18-24
  • 9.7

    Superb

    29 Nov 2019
    I thoroughly enjoyed my stay at Queen Hostel. The staff was lovely, and the rooms were very well kept. The bunk beds were quite squeaky but other than that, the happy hour and community environment was very enjoyable.
    USA, Female, 18-24
  • 9.4

    Superb

    01 Dec 2019
    Easy going hostel with friendly accommodating staff and a good atmosphere
    England, Male, 25-30
  • 9.1

    Superb

    01 Dec 2019
    Great hostel, great atmosphere.
    Norway, Male, 18-24
  • 9.1

    Superb

    30 Nov 2019
    This is a great place if you are looking for a party! The staff was incredibly nice and took care of me very well. The people were so kind and I made great friends for the short night I was there. It's the place to be for a good time!
    USA, Female, 18-24
  • 9.1

    Superb

    29 Nov 2019
    The location is good but not really in centre. You will have to walk for around 800 m(which is not much) to reach to nearest metro station. Tram station is right outside thé hostel but there isn’t a way to purchase a ticket. Don’t expect a pint in welcome drink(it was way too small). Rest all was fantastic.
    India, Couple, 25-30
  • 8.6

    Fabulous

    30 Nov 2019
    Great hostel for anyone who wants to be social and meet new people. Especially on the weekend it seems. Bedrooms were pretty average really, the 6 bed room I was in was really a 12 bed with a curtain down the middle. So a bit noisy unfortunately. Small lockers provided and bathrooms were fairly good for the no. of guests staying. Staff were brilliant, friendly and helpful. Free walking tour that is advertised is worthwhile.
    England, Male, 25-30
  • 8.6

    Fabulous

    29 Nov 2019
    Great location, staff, internet connection and very clean! HOWEVER one thing should have been informed at the reservation page: at least in my room there were only bunk beds with 3 beds, in a very unstable structure: every time one moved, all the beds in that bunk bed moved like crazy, and extremely noisy due to the iron structure. Besides, mattress was very very thin - I don’t think I’m that old to wake up with pain in my back due to a mattress sleeping for 2 nights. So have that in mind.
    Brazil, Female, 25-30
  • 4.9

    Rating

    29 Nov 2019
    very overrated place.
    Turkey, Male, 31-40
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


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