Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Queen Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The Queen Hostel is the most social hostel in Milan. We have an onsite bar and all guests get a FREE welcome drink on arrival.

We are located a 2 minute walk from transport stops that can quickly get you to anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20 minute walk through some true local Milan suburbs and sights.

We have an amazing Team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and of course FREE doh!

Well priced BAR and fun activities such as billiards, table soccer and games surrounding it makes for a bustling social atmosphere which gets filled with tons of people from every corner of the world.

From all of us at the Queen Hostel - we cannot wait to meet you !!! View House Rules


Stay in a historical building right in the centre of Milan – the Queen Hostel's an ideal spot to relax after discovering the vibrant culture of this famous city. We've always got plenty of fun events for you to check out, such as movie nights and house parties – perfect if you want to grab a drink from the bar with a couple of companions. Happy hour's every night too! Our large common area is where the competition's at, with foosball, pool and board games to test your skills (plus musical instruments!). Make the most of our free breakfast, and grab a cup of coffee any time of day from our café.


Flying into Malpensa airport? It'll take you just over an hour to get to us. Pick up the XP1 train to Milano Cadorna and switch to the 16 until you reach Viale Monte Nero via Bergamo. Then walk two minutes and you'll be at our front door! We're in a lively neighbourhood with plenty of shops, bars and restaurants. The popular nightlife spot of Navigli is a quick walk of 25 minutes from us. Legendary landmarks like the Duomo and Galleria Vittorio Emanuele II are a 15-minute stroll away.

Rooms and Dorms

Our cosy rooms have everything you need for a peaceful night's sleep, including air con, free bed linen and fresh towels. Choose between female-only or mixed dorms with shared bathrooms or en-suite rooms. Stick your gear in the free locker so it doesn't get under your feet.

Extras and activities

Connect to our free Wi-Fi to keep in touch with mates back at home. Staying on top of laundry's also easy with our free laundry facilities. For tips on the best spots to eat, just ask at our 24-hour reception. Had your fill of pizza and pasta restaurants? Cook up a homemade feast in our shared kitchen. You may even pick up some recipes from your new hostel buddies.

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.0

  • Location 8.8

  • Staff 9.5

  • Atmosphere 9.2

  • Cleanliness 8.3

  • Facilities 8.7

Latest Reviews

  • 10.0


    27 Feb 2020
    I loved this hostel the staff was incredible, extremely friendly and helpful at all time. They took the time to get to know you (even if you were there for a short time) and went above and being to create a family like setting from the moment you entered. Hostel is close to a lot of major attractions and shopping. Room and establishment were squeaky clean and the breakfast was delicious. I would recommend this to anyone.
    Canada, Female, 25-30
  • 10.0


    12 Feb 2020
    Espectacular! Incluso viajando sola
    Argentina, Female, 18-24
  • 9.7


    16 Feb 2020
    Great hostel! Super friendly staff, great bar/common area. Very nice to have the option to cook your own food or order at the bar. 15 bed room very spacious! Showers need some updating and repair, but everything else 👌🏽👌🏽
    Spain, Female, 25-30
  • 9.7


    04 Feb 2020
    It was good place for students.... i like it and now i can say that i can stay again .....
    Pakistan, Male, 25-30
  • 9.1


    17 Feb 2020
    I stayed in Queen Hostel for 2 nights, in an all-female room, as part of my first solo trip and I loved it. They were renovating a big part of the communal area, but they had a kitchen and more communal space available. The staff was extremely helpful and kind and their evening activities were a lot of fun. They offer a free walking tour of Milan, which I would definitely go to!
    Hungary, Female, 18-24
  • 9.1


    15 Feb 2020
    Such a nice place and met soo Many nice people! Very close to transportation and a good nice calm area to go exploring and walking around. I hope I can make it back here because it was Sooo lovely
    Canada, Female, 18-24
  • 8.3


    06 Feb 2020
    The hostel is really good, it’s really value for the money but the only thing that could be better are the shared bathrooms, they were not so clean and kind of in need of a repairs because the doors of the showers felt down and the lights don’t work properly. The breakfast was really good and the bar is nice.
    Brazil, Male, 18-24
  • 8.0


    03 Feb 2020
    This was a centrally located hostel with friendly staff. I was not, however, very impressed with the facilities. The dorm rooms were very sparse (no hooks for towels, no curtains, etc.) and the beds were not super sturdy. The bathrooms on the dorm floors seemed to always be cleaned right when I was getting ready in the morning (around 9) which didn't make sense to me. The included breakfast was a bit disappointing compared to what I had at other Italian hostels. Overall it was fine.
    Canada, Female, 18-24
  • 7.4

    Very Good

    22 Feb 2020
    Milano olduğundan galiba gecelik fiyatları çok fazlaydı. Duomoya 20 dk yürüme mesafesinde. İnternetten book yaparken 2 li ranza olduğu yazıyordu ama 3 lü çıktı. Paylaşımlı tuvalet olayını ilk defa deneyimledim ve yanlış bir karar olduğunun farkına vardım. Ensuite olanları tercih edin derim.
    Turkey, Female, 18-24
  • 4.9


    21 Feb 2020
    The saty was nothing like we expected. The floors was dirty, bathroom and showers where nasty. Bed was ok but a drawback that it was no proper duvet cover, just a sheet and a duvet separated. The staff was really nice and the food was okay but yeah. I think we payed a lot for what we got. I have stayed on several hostels in Milan and this must be my lowest rating so far.
    Norway, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Milan

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