Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Secret recipe to enjoy Milan: combine awesome people, a great location right in the heart of the city, comfy affordable beds and a huge fancy common area.
Add a little excitement, share your stories, fun, best vibes with new friends from all over the world. Mix well and...Welcome to Queen Hostel!
Between our wonderful staff, plenty amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, air conditioner, individual lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean.

There's FREE WIFI everywhere in the hostel, even in the bathrooms! You'll find here a great common area, with a huge bar, foosball, snooker, board games, musical instruments, bike rental, a very cozy relax area... You can join many activities dedicated to our guests every evening! View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.3

  • Location 8.7

  • Staff 9.3

  • Atmosphere 9.2

  • Cleanliness 8.6

  • Facilities 8.6

Latest Reviews

  • 10.0


    12 Jun 2019
    Really amazing place, so glad I stayed. Thanks for the good vibes and free orange juice ;-)
    USA, Female, 31-40
  • 9.7


    12 Jun 2019
    Great hostel to stay in, bar is spot on however a little pricey but you have fun! I was lucky with the vibe and the guest on my first night and went on the bar crawl which was a cracking night. Security system and card system is good- am not a big fan of the paying when you leave but that’s because you just spending more on booze😂 staff where spot on and helpful- defo would stay here again in Milan
    England, Male, 25-30
  • 9.7


    12 Jun 2019
    The friendly staff was super helpful. There is a bar downstairs that had a great atmosphere. Kitchen was perfect. It was pretty big and had everything we needed. Breakfast was better than the breakfast I’ve had at any other hostel. The one con was that the pool table had no chalk for the cues. Lol. But other than that best hostel I’ve stayed at.
    USA, Male, 18-24
  • 9.7


    11 Jun 2019
    Nice atmosphere, friendly staff. Obrigado!
    Portugal, Male, 18-24
  • 9.1


    11 Jun 2019
    Can’t really say anything bad about this hostel; the bar is a nice place to hang out and meet people and the location is central enough. Highly recommend the free walking tour (ran by another hostel but partnered with Queen.) solid stay for a few night in milan.
    USA, Female, 25-30
  • 9.1


    08 Jun 2019
    Beautiful hostel and so spacious. Lots of things to do and staff was super friendly and helpful. Would definitely stay here again and they gave me a welcome beer. These people know how to get to my heart lol.
    Bosnia And Herzegovina, Male, 25-30
  • 8.6


    13 Jun 2019
    Great atmosphere and staff, bathrooms could use some work, but definitely manageable! They are great at creating a community. Even though there is a bar down stairs, the rooms are still quiet
    USA, Female, 18-24
  • 8.0


    08 Jun 2019
    The atmosphere is amazing, you’ll definitely meet people as they always have something going on in the commons area. They have great drink specials and popcorn, games, and free good breakfast The only downfall was the rooms are EXTREMELY hot!!! I could not sleep comfortably because my body was sweating. I told the front desk and they said they would turn on the A/C but the room was still unbearably hot. Others also agreed. It was a 2- 6 room combined so imagine all the body heat.
    USA, Female, 25-30
  • 7.7

    Very Good

    09 Jun 2019
    Great welcome on arrival by the staff which made you feel at home as soon as you arrive, and nice idea to put everything on tab. The rooms were clean and comfy but the showers could do with a good clean more often and only 6 showers across the floor meant it was very busy in the morning, kitchen also became overcrowded easy and could do with some new utensils!! But the lack of decent aircon wasn’t great as rooms were really warm
    Scotland, Female, 18-24
  • 7.4

    Very Good

    12 Jun 2019
    Mixed review. “Club crawl” was kinda s***, only one club that was basically empty. Sort of decent place to stay. Beds were really creaky and awful and second night stayed in dorms with three bunk beds stacked which was a terrible experience. A guy climbed on top of my friend at 4am and staff gave us 20% off. They made me check out and back in again my second day because it just didn’t make sense to them that I wanted to add a night and include my friend for the 2nd one - so f****** weird
    Canada, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi