Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Secret recipe to enjoy Milan: combine awesome people, a great location right in the heart of the city, comfy affordable beds and a huge fancy common area.
Add a little excitement, share your stories, fun, best vibes with new friends from all over the world. Mix well and...Welcome to Queen Hostel!
Between our wonderful staff, plenty amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

At Queen Hostel you can choose from female or mixed dorms which feature bunk beds, air conditioner, individual lockers, new and comfortable mattresses, new bed linen, individual reading lamp and much more. Our rooms are spacious, airy and clean.

There's FREE WIFI everywhere in the hostel, even in the bathrooms! You'll find here a great common area, with a huge bar, foosball, snooker, board games, musical instruments, bike rental, a very cozy relax area... You can join many activities dedicated to our guests every evening! View House Rules


Stay in a historical building right in the centre of Milan – the Queen Hostel's an ideal spot to relax after discovering the vibrant culture of this famous city. We've always got plenty of fun events for you to check out, such as movie nights and house parties – perfect if you want to grab a drink from the bar with a couple of companions. Happy hour's every night too! Our large common area is where the competition's at, with foosball, pool and board games to test your skills (plus musical instruments!). Make the most of our free breakfast, and grab a cup of coffee any time of day from our café.


Flying into Malpensa airport? It'll take you just over an hour to get to us. Pick up the XP1 train to Milano Cadorna and switch to the 16 until you reach Viale Monte Nero via Bergamo. Then walk two minutes and you'll be at our front door! We're in a lively neighbourhood with plenty of shops, bars and restaurants. The popular nightlife spot of Navigli is a quick walk of 25 minutes from us. Legendary landmarks like the Duomo and Galleria Vittorio Emanuele II are a 15-minute stroll away.

Rooms and Dorms

Our cosy rooms have everything you need for a peaceful night's sleep, including air con, free bed linen and fresh towels. Choose between female-only or mixed dorms with shared bathrooms or en-suite rooms. Stick your gear in the free locker so it doesn't get under your feet.

Extras and activities

Connect to our free Wi-Fi to keep in touch with mates back at home. Staying on top of laundry's also easy with our free laundry facilities. For tips on the best spots to eat, just ask at our 24-hour reception. Had your fill of pizza and pasta restaurants? Cook up a homemade feast in our shared kitchen. You may even pick up some recipes from your new hostel buddies.

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.2

  • Location 8.6

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 8.6

  • Facilities 8.7

Latest Reviews

  • 10.0


    16 Aug 2019
    I loved staying here, it was so social and safe and had an awesome free breakfast!! Lots of games as well. I actually meant to check out and go somewhere else, but came back to Queens instead cos the new place was so bad. They were super accomodating. Thanks
    England, Female, 18-24
  • 10.0


    13 Aug 2019
    Queens hostel is the best hostel I have ever been in! an awesome atmosphere, so easy to meet some cool people and the hostel organised plenty of free events to get involved in! The rooms are very spacious (even the 15 bed) and plenty of aircon so does not get hot at all. The staff are so lovely and helpful and recommended some perfect places for us to go. Kitchen facilities are great and there is so much space to chill out not in the rooms! highly highly recommend
    New Zealand, Female, 18-24
  • 10.0


    10 Aug 2019
    Amazing staff, thank you Gustavo, Gabi, Thalis, for your warm welcome and awesome events organized! Happy to recommend this hostel for anyone who wants a social experience in addition to the sights Milano offers. Grazie, Dennis
    Canada, Male, 25-30
  • 10.0


    09 Aug 2019
    I can definitively say the Queen Hostel is the single best hostel experience I've ever had. The hostel is very well furnished, with a large, cozy common area for meeting fellow travelers, a small bar, and fun activities such as billiards and table soccer. Excellent amenities such as free breakfast and hostel events like drinking games, karaoke and club crawl only added to my incredible experience. I spent 2 nights there and was blown away by my experience. Great location near Milan centre also.
    USA, Male, 18-24
  • 10.0


    08 Aug 2019
    ONE of the best hotels,that I have ever seen.i went there alone and I was 5 days.even seconds I didn't think about my loneliness.because every and each second there was someone around me. Best staff.even they were more then friendly.everything was organized and still each person they made him/her happy. At last.if you like to visit Milan don't miss Hostel will never feel boring.Best Hostel in Milan
    Somalia, Male, 25-30
  • 9.7


    14 Aug 2019
    I only stayed one night but I really liked this hostel. I stayed in a 4 bed room. Was spacious, clean, beds were comfy. They have a lot of facilities and a great atmosphere to meet people and enjoy your time there. This place was a lot of fun, the staff were great. For travellers wanting to engage with people this hostel is ideal.
    Australia, Female, 25-30
  • 9.4


    10 Aug 2019
    I loved Queen! The atmosphere was friendly and welcoming. The facilities were well-kept and i always felt safe. The AC runs COLD starting from 5pm-8am which was so nice. The location is about 15-20 minutes from the main sights in Milan, but it’s a quiet area and a 2 minute walk from tram stops or 10 minutes to the metro. Also highly recommend Pizza AM just around the corner for the best pizza and service I’ve ever had in all of Italy + free limoncello! Get there around 7 to avoid the lines.
    USA, Female, 18-24
  • 9.1


    08 Aug 2019
    Very nice place to stay for a first backpack travel experience ! I recommend
    Belgium, Male, 18-24
  • 8.9


    12 Aug 2019
    The hostel was overall good. The main problem I had here was the lack of hot water. There was plenty of space which was really nice and we weren’t cramped.
    USA, All Female Group, 18-24
  • 7.7

    Very Good

    08 Aug 2019
    Really fun hostel, lovely staff, great facilities to use - kitchen, luggage room, air con, bar, food, social space and games etc. Couple of small cons: rooms doors are heavy, couple of times found rooms mates had not fully locked door, found a cockroach in the ensuite bathroom, cold showers, a little bit far out with not much nearby, but good tram connection.
    England, All Female Group, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi