Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Between our wonderful staff, loads of amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

We combine awesome people, a great location right in the heart of Milan, comfy and affordable rooms, a huge common area plus a super cool onsite bar. Share your stories, good vibes and make new friends from all over the world!

We are located a 2-minute walk from transport stops that can quickly get you anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20-minute walk through some true local Milan suburbs and sights.

We have an amazing team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and, of course, FREE!

We cannot wait to meet you!!! View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.1

  • Location 8.7

  • Staff 9.5

  • Atmosphere 9.3

  • Cleanliness 9.1

  • Facilities 9.0

Latest Reviews

  • 10.0


    14 Nov 2021
    Its very hard to find a hostel in Milano like Queen Hostel, super clean, amazing vibe, friendly staff, excellent location. Definitely i will be back again.
    Egypt, Male, 31-40
  • 10.0


    02 Nov 2021
    We stayed at Queen Hostel for 1 night although we regret not spending more time there. The facilities are very good, the breakfast is delicious. They organise always events so you will never get bored. Walking you literally can reach everywhere in Milan. 100% recomendable
    Greece, Mixed Group, 25-30
  • 9.7


    17 Nov 2021
    I had a wonderful time at the hostel. The common area is a great place to meet people and the dorms are spacious and clean. The bar is great too. I met loads of fun people and the staff is super friendly. It’s walking distance from the city centre and there’s a tram stop 2 mins away. Highly recommend staying here
    India, Female, 18-24
  • 9.7


    12 Nov 2021
    Nice social hostel, easy to meet other travelers. A bit of a party vibe, good location for Milano.
    USA, Female, 18-24
  • 9.7


    06 Nov 2021
    Great location with amazing staff who were there to help every step of the way. I never have experienced a similar hostel. The vibe was just so perfect; I did not meet a single person that was not smiling. Overall super great experience, would go again.
    USA, Male, 18-24
  • 9.4


    18 Nov 2021
    Really nice hostel! It's easy to meet people in the bar and the staff make an effort to get people together with different events. The hostel is lively but the noise doesn't travel and it's easy to rest and sleep. The breakfast was very nice and also easy to meet people there. The staff were lovely too! A great introduction to Milan.
    England, Female, 25-30
  • 9.4


    06 Nov 2021
    The vibes and atmosphere at the hostel were definitely the highlight! All of the staff was welcoming and the guests were fun, interesting, and kind. The kitchen service here was great (allowed us to save money by cooking at the hostel) and happy hour was always enjoyed. It was a bit far by walking to some of the major sites but if you’re a fan of walking in the city than that shouldn’t stop you. Prepare for a lot of fun and even more steps!
    USA, Male, 18-24
  • 9.4


    29 Oct 2021
    Overall good hostel. Very friendly staff in both reception and the bar area's. Only downside for me was how thin the walls are, you can hear people walking up and down the corridors during the night (in high heels for some reason it sounds like) but its an old building so nothing you can do about that. Would return again if in Milan.
    England, Male, 25-30
  • 8.3


    08 Nov 2021
    Breakfast included, which is good! Paying by cash can get extra 10% off! But, the space between the top and bottom bunk is tiny, which you can’t even sit on the bed. Racks are needed for the shower rooms for hanging the clothes. The doors of shower rooms should be open in another direction to avoid completely being seen when coming out.
    Hong Kong China, Male, 18-24
  • 8.3


    05 Nov 2021
    The staff and the bar were amazing. But I really disliked the bathroom with open ceiling where you can hear "every nasty thing" going on by your side, and also no hangers on the shower part. I stayed on the 4 bed room and there were no hangers for coats or towels. And i was unlucky enough that my room shared the same wall as the bathroom, every time the hand dryers were active would wake the entire room. And this hostel definitely doesn't have the same vibe for making connections and friends.
    Brazil, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Milan

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