Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

• Please note that our group cancellation policy is of 20 days before the group’s arrival. Past this time no refund will be given.
• We do not offer coach parking, please ensure that drivers are fully aware of this and have organised proper coach parking prior to arrival.
• One group leader will be required to fill in a credit card authorization form upon arrival for a “Group Deposit”. This will need to be the card holder. We will pre-authorize the card for €500 (euro). Money will be deducted if:
o Members of group are misbehaving in or outside the building, being noising or causing damage to the property
o Members of group are found bringing or consuming alcohol purchased from outside the hostel's bar or drinking alcohol in the dorms (regardless if purchased in the hostel or not)
o Interfering with fire alarm or smoking inside the building
o Key cards for room access are lost (10€ per key card)
o This list is not conclusive.
• Deposits MUST be done by presenting a credit card, cash deposits are NOT accepted.
• Please keep in mind we cannot always accommodate groups all on the same floor because of the layout of the building and the room type chosen but we will always try and do our best to accommodate groups close together.
• Ensure the room availability that is given to you allow you flexibility to fit your boys/girls breakdown once you receive it.

Additional Terms and Conditions

• Any charge if the reservation is cancelled until 72 hours before the check-in date. After this deadline, it will be charged (per person) the first night of the cancelled booking.
• We do not accept groups of under 16 years old.
• We will need to know at request time: average age of guests, nationality and purpose of the trip.
• We will need to know/have at least one week before arrival:
- authorization signed by the parents for minors (under 18 years old). This authorization must be presented in original at the moment of check-in as well! We can provide a fac-simili of this document.
- name and contacts of the group leaders coming on the trip
- bed allocation for each guest according to the room types specified on the proposal and pre-confirmed by you.
• The group leader must ensure that the whole group respects the hostel rules and co-operates fully with our staff if, for example, the building needs to be promptly evacuated. That said, at least one group leader must be with the group at all times – this is in case of an emergency or unacceptable behaviour.
• The group must complete online check-in at least a day before arrival. The procedure of doing online check-in will be demonstrated by email by us when the payment is completed.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Between our wonderful staff, loads of amenities and beautiful common spaces, we promise that your stay will be the most at home you've felt on the road.

We combine awesome people, a great location right in the heart of Milan, comfy and affordable rooms, a huge common area plus a super cool onsite bar. Share your stories, good vibes and make new friends from all over the world!

We are located a 2-minute walk from transport stops that can quickly get you anywhere in Milan. And if you want to walk, the famous Duomo Cathedral ('Duomo di Milano' in Italian!) is a brisk 20-minute walk through some true local Milan suburbs and sights.

We have an amazing team here at the Queen! Together we speak more than 10 languages. Everyone is kind, accommodating and always ready to help - JUST ASK US. Hostel events like Karaoke, cooking classes, making pasta classes, drinking games and club crawl add to an incredible experience every night while you are staying with us in Milan.

Breakfast is FREE. Towels are FREE. WiFi is awesome and, of course, FREE!

We cannot wait to meet you!!! View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.0

  • Location 8.5

  • Staff 9.7

  • Atmosphere 9.2

  • Cleanliness 9.0

  • Facilities 8.8


Latest Reviews

  • 10.0

    Superb

    16 Sep 2021
    Loved it! Had such a great stay
    England, Female, 18-24
  • 10.0

    Superb

    13 Sep 2021
    Great place ! Would definitely stay again!
    Ireland, Male, 25-30
  • 9.7

    Superb

    09 Sep 2021
    Friendly staff, clean rooms, and activities to get to know people. Would recommend to a friend.
    Switzerland, Male, 25-30
  • 9.7

    Superb

    05 Sep 2021
    Queen Hostel is reliable, the staff are friendly and helpful, great atmosphere and clean and comfortable facilities. We had a great time, highly recommended for those who want to explore the city and meeting new people :)
    Israel, All Female Group, 18-24
  • 9.7

    Superb

    05 Sep 2021
    Such a great place, especially for solo travelers. The atmosphere is great and the staff is realy nice. The bar on the main floor is pretty cheap and makes a great place meeting poeple from all over the world. Visited for 2 nights and wait to come back!
    Israel, Male, 18-24
  • 9.7

    Superb

    02 Sep 2021
    Great place, extremely welcoming staff. The hostel gets together and have a good outing very often, I wished I didn't even leave. Pros: ease of purchasing things (with your room card!) Friendly staff Free breakfast Laundry services for an extra fee (Wash and fold) Cons: the random mosquitos
    USA, Male, 25-30
  • 8.6

    Fabulous

    11 Sep 2021
    Really good location. Close to everything which makes it ideal. The price is fair too. Biggest complaints would be that it seems like the lockers are made smaller intentionally so you’re forced to buy one of their 3€ locks that break within a few days. They have a bar downstairs which is a great vibe. However, they do run out of bottles of water so it’s rough when they’re out and it’s late with no other stores open nearby.
    USA, Male, 25-30
  • 8.6

    Fabulous

    10 Sep 2021
    Solid hostel. Really nice staff, and they had good facilities. The kitchen is fully equipped, and breakfast is included. Bathrooms were clean. Bus stop is close, but it’s far from literally everything by foot. The 4 bed rooms are substantially better than the larger dorms - the larger dorm bunks are not secured to the ground, triple layer, and they’re extremely short. I didn’t fit in the bunk and I’m 183cm. Check out process was horrible though. Took over 30 minutes.
    Canada, Male, 18-24
  • 8.3

    Fabulous

    08 Sep 2021
    Very small private room and the lock on the door wouldn't work but great vibes in the bar area at night and we met many fun people. Also pretty decent free breakfast. Would recommend
    Malta, All Female Group, 18-24
  • 8.3

    Fabulous

    08 Sep 2021
    If this is your first hostel and you have doubts, I'm telling you, you should do it. It's 100% worth it. You'll meet people from all over the world, enjoy your time and have fun. Stop thinking about it, and do it. Really.
    Germany, Male, 18-24
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Cooker
  • Dryer
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


Awards

  • 2020

    1st, Most Popular Hostels Milan

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