Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% charge if no show.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Additional information please contact us directly at (

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Who are Quetzalroo? The founders of Quetzalroo are two travellers who met in Australia and opened up their own backpackers hostel in Guatemala City.

We wish to share our passion for travelling with others and provide our guests with safety and comfort as they discover Guatemala's capital city and use it as a hub for exploring the rest of this beautiful country.

Quetzalroo offers a boutique hostel environment with personalised service. We are located in the centre of 'Zona Viva' (the 'live zone'). This is the nicest, safest & cleanest part of town where you will find the best hotels, restaurants, nightlife and shopping malls. We are also close to the airport (about a 7 minute drive).

Our hostel has comfortable beds (including linen) in mixed dorm accommodation with shared bathroom facilities. In addition, we have a private rooms for single or double occupancy, with shared bathroom facilities. We also have a kitchen, so if you wish to save some money by cooking your own meals you can, as the closest supermarket is within walking distance. We have a cool area for you to enjoy your meals & chat with friends. We have a computer with free internet use for our guests as well as FREE WiFi. We also have a common room for chilling out in, watching a DVD or reading a book... we call this the Outback Lounge.

We can help you organize the transfer to the airport and we are also more than happy to take you anywhere in zones 10, 9 and 13 (museums, bars and restaurants) in our own private vehicle.

Also included is complimentary continental breakfast, including toast, fresh fruit, tea or a cup of Guatemala's delicious coffee... mmm... smell the beans roasting now...! We can even prepare your breakfast before an early morning departure for your onward journey.

Quetzalroo looks forward to welcoming you to our hostel and of course, Guatemala City!

Check in: 13:00
Check out: 11:00
Continental breakfast included
Credit cards /Debit cards accepted
Cancellation policy 48 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.6

  • Location 9.1

  • Staff 9.3

  • Atmosphere 8.2

  • Cleanliness 9.4

  • Facilities 8.8

Latest Reviews

  • 10.0


    13 Sep 2019
    We had a great stay, warmly recommended
    Germany, Male, 31-40
  • 10.0


    08 Sep 2019
    They’re all very nice and friendly! Rooms are super clean. There’s ACTUALLY hot water!! ❤️
    USA, Female, 18-24
  • 10.0


    28 Jun 2019
    Nice place and staff were great! they know were all the good cafes and beer houses are. ;)
    Ireland, Couple, 25-30
  • 10.0


    05 Jun 2019
    I only stayed here one night before going to Antigua but the atmosphere was relaxed and clean! The front desk staff helped me get transfer to Antigua at a good price. I would say again if I’m Guatemala City.
    USA, Male, 18-24
  • 9.7


    17 Aug 2019
    Stayed here only one night since I arrived late in Guatemala City airport before heading to Semuc Champey. Obed at reception was very kind and welcoming. Great place to stay for a night, not many people out and about that I noticed at night (got in at 10 pm) or the next morning so not sure how the atmosphere would be for socializing if I stayed longer.
    USA, Male, 25-30
  • 9.7


    03 Jun 2019
    Super clean, very quiet, comfortable beds, excellent breakfast and the bike tour was an insane adventure.
    Canada, Couple, 31-40
  • 8.6


    31 May 2019
    Nice hostel near the airport in Guatemala City located in a cool area. Hostel was clean and had a free breakfast. Overall a good stay,
    Canada, Male, 25-30
  • 7.7

    Very Good

    28 May 2019
    Hostel is fine for a night. Either if you land late or fly early. Rooms and bathrooms are clean. Close to the airport. Ambiance was pretty dead, but staff helped me order pizza and shared with me, which was nice. They also provided shuttle to the airport, but for 35 extra quetzales. Not the best hostel, but good for a night.
    Canada, Female, 25-30
  • 7.1

    Very Good

    11 Oct 2019
    Not the friendliest check-in process and we were disappointed to learn that the private shuttle that was mentioned in the description only runs from 5am to 7am. This was a fine place to stay for one night before the airport.
    USA, Couple, 25-30
  • 6.3


    04 Jul 2019
    I only stayed long enough to take a nap and left after waking up with two red marks that were swollen on my right side of my torso. I think the red blemishes were mosquito bites. What is unfortunate is that a simple fan would alleviate getting mosquito bites and there were no fans in the room. It was muggy and I decided to leave to a hotel that had air conditioning for the night prior to traveling home the next day. The hostel is condominium style with rooms located up a spiraling staircase.
    USA, Male, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Meals Available
  • DVD's
  • Games Room


  • 2012

    1st, Country Winners Guatemala

View all Award Winners