Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% charge if no show.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Additional information please contact us directly at (

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Who are Quetzalroo? The founders of Quetzalroo are two travellers who met in Australia and opened up their own backpackers hostel in Guatemala City.

We wish to share our passion for travelling with others and provide our guests with safety and comfort as they discover Guatemala's capital city and use it as a hub for exploring the rest of this beautiful country.

Quetzalroo offers a boutique hostel environment with personalised service. We are located in the centre of 'Zona Viva' (the 'live zone'). This is the nicest, safest & cleanest part of town where you will find the best hotels, restaurants, nightlife and shopping malls. We are also close to the airport (about a 7 minute drive).

Our hostel has comfortable beds (including linen) in mixed dorm accommodation with shared bathroom facilities. In addition, we have a private rooms for single or double occupancy, with shared bathroom facilities. We also have a kitchen, so if you wish to save some money by cooking your own meals you can, as the closest supermarket is within walking distance. We have a cool area for you to enjoy your meals & chat with friends. We have a computer with free internet use for our guests as well as FREE WiFi. We also have a common room for chilling out in, watching a DVD or reading a book... we call this the Outback Lounge.

We can help you organize the transfer to the airport and we are also more than happy to take you anywhere in zones 10, 9 and 13 (museums, bars and restaurants) in our own private vehicle.

Also included is complimentary continental breakfast, including toast, fresh fruit, tea or a cup of Guatemala's delicious coffee... mmm... smell the beans roasting now...! We can even prepare your breakfast before an early morning departure for your onward journey.

Quetzalroo looks forward to welcoming you to our hostel and of course, Guatemala City!

Check in: 13:00
Check out: 11:00
Continental breakfast included
Credit cards /Debit cards accepted
Cancellation policy 48 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.7

  • Location 9.2

  • Staff 9.3

  • Atmosphere 8.9

  • Cleanliness 9.5

  • Facilities 8.9

Latest Reviews

  • 10.0


    31 Mar 2019
    Quetzalroo was super clean and comfortable, spacious, calm and relaxing. The staff were really friendly and helpful, they really want to show you the best of their city! Got taken to an amazing coffee shop on the way to the airport. Ask to buy one of their mangos too!
    England, Female, 25-30
  • 10.0


    11 Mar 2019
    One of the best hostel experience! Hostel staff is professionally and welcoming, they will support you in regards to all things. Breakfast was delicious. Take full advantage of biking tour, it is an amazing way to explore the city!
    USA, Female, 31-40
  • 10.0


    22 Feb 2019
    It was great! Nice staff, delicious food, cheap room, and close to the airport! Staff was excited to teach us about Guatemalan history and show us around. :)
    USA, Female, 25-30
  • 9.7


    25 Feb 2019
    The staff was very friendly and tried to help in any way possible to answer any questions we had. We only stayed one night, and left earlier in the day for the airport so would be missing the bike tour. Instead they provided an awesome coffee demonstration at a cafe on the way to the airport. So fun! Definitely recommend staying here for an overnight before flying out, or for a couple of days in Guatemala City!
    USA, Female, 25-30
  • 9.7


    18 Jan 2019
    Upon arrival I was received by Maria she is a darling woman. I was relieved of the burden of carrying a heavy backpack and bag and finally got to settle in and explore Zone 10 which has great places to eat. Great location just on the edge of the busy city and across from the museo and University. Great walking distance to any place. Staff are helpful, kind and accommodating. Clean place with all the amenities. I would recommend. It's a major chill place.
    USA, Male, 31-40
  • 9.7


    10 Jan 2019
    Nice atmosphere and nice people. Breakfast was a good opportunity to meet other guests; other times it was sometimes quiet, but sometimes people were socializing in the dining room and living room. Marcos is super friendly and the bike tour is great. Mario is more reserved but is actually really interesting too. Staff was helpful with arranging shuttles, flexible check-in times, recommending activities, etc. Breakfast is decent but not a substantial amount of food. Shower adequately not cold.
    USA, Female, 25-30
  • 9.1


    25 Mar 2019
    Look no further - stay here! Guatemala city was my first stop on a 2 month trip through central america, and I am SO glad I stayed at Quetzalroo and did the bike tour. It was an awesome way to explore the city, and Marcos is a top notch human.
    USA, Female, 18-24
  • 8.0


    15 Feb 2019
    A nice enough hostel, was only there for one night but before flying out. Staff are nice enough but one staff member chuckled when we asked for a place to get cheap food and then sent us somewhere incredibly expensive. It was a bit weird, but hostel still appeared decent.
    Australia, Male, 25-30
  • 7.7

    Very Good

    16 Feb 2019
    Place was good for a night or two. Safe area. Airport transfer is perfect
    USA, Female, 25-30
  • 6.3


    06 Feb 2019
    This place came highly rated on the web but I'm not sure why. Seemed expensive for so little. Cold shower and not super helpful or friendly. Moved over to the hostel down the road.
    Canada, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Meals Available
  • DVD's
  • Games Room


  • 2012

    1st, Country Winners Guatemala

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