Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% charge if no show.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party, Sports Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

For Additional information please contact us directly at (

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Who are Quetzalroo? The founders of Quetzalroo are two travellers who met in Australia and opened up their own backpackers hostel in Guatemala City.

We wish to share our passion for travelling with others and provide our guests with safety and comfort as they discover Guatemala's capital city and use it as a hub for exploring the rest of this beautiful country.

Quetzalroo offers a boutique hostel environment with personalised service. We are located in the centre of 'Zona Viva' (the 'live zone'). This is the nicest, safest & cleanest part of town where you will find the best hotels, restaurants, nightlife and shopping malls. We are also close to the airport (about a 7 minute drive).

Our hostel has comfortable beds (including linen) in mixed dorm accommodation with shared bathroom facilities. In addition, we have a private rooms for single or double occupancy, with shared bathroom facilities. We also have a kitchen, so if you wish to save some money by cooking your own meals you can, as the closest supermarket is within walking distance. We have a cool area for you to enjoy your meals & chat with friends. We have a computer with free internet use for our guests as well as FREE WiFi. We also have a common room for chilling out in, watching a DVD or reading a book... we call this the Outback Lounge.

We can help you organize the transfer to the airport and we are also more than happy to take you anywhere in zones 10, 9 and 13 (museums, bars and restaurants) in our own private vehicle.

Also included is complimentary continental breakfast, including toast, fresh fruit, tea or a cup of Guatemala's delicious coffee... mmm... smell the beans roasting now...! We can even prepare your breakfast before an early morning departure for your onward journey.

Quetzalroo looks forward to welcoming you to our hostel and of course, Guatemala City!

Check in: 13:00
Check out: 11:00
Continental breakfast included
Credit cards /Debit cards accepted
Cancellation policy 48 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 9.7

  • Location 8.8

  • Staff 9.0

  • Atmosphere 7.6

  • Cleanliness 9.4

  • Facilities 8.5

Latest Reviews

  • 10.0


    03 Jan 2020
    Perfect place to stay in Guatemala City! The beds are comfortable, rooms large, and just a great place to be based and get some rest. Also, the staff was fantastic! Even brought me for free coffee at one of the best coffee places in town. Wonderful
    USA, Male, 18-24
  • 10.0


    12 Dec 2019
    The hostel is run by a very nice family who takes really good care of their guests and makes them feel at home. The bike tour is a great way to experience some of the culture and history of Guatemala City.
    USA, Male, 31-40
  • 10.0


    13 Sep 2019
    We had a great stay, warmly recommended
    Germany, Male, 31-40
  • 10.0


    08 Sep 2019
    They’re all very nice and friendly! Rooms are super clean. There’s ACTUALLY hot water!! ❤️
    USA, Female, 18-24
  • 9.4


    08 Nov 2019
    Not always somebody there that speaks english. Know some basic spanish. Staff very help though. Outside of that great dinner and breakfast. Very clean. Cool building with awesome vibe. Good pillows.
    USA, Male, 31-40
  • 9.4


    22 Oct 2019
    The staff was really friendly, we were pretty tired after 26 hours of travelling and were received with open arms. They have a cute little rooftop,l and the dorms are really nice.
    Netherlands, All Female Group, 25-30
  • 8.9


    17 Jan 2020
    Lowest rank for location, it is in Zona 10 - not close to Zona 1 activities. There is not a ton of things to do near the hostal. It is convenient to the airport (good for late arrivals / early departures), to Museo Popol Vuh, and Hedman Alas bus terminal (If going to Honduras). Quite, clean, & smaller - not a party hostal - also had an older crowd when I was there. Good breakfast included. Staff are friendly and helpful, though perhaps a bit less English than larger hostels.
    USA, Male, 31-40
  • 8.3


    26 Oct 2019
    Did not feel like a backpacker hostel. During my stay there were lots of business men there rather than backpackers. I had to tell them to keep the noise down as they proceeded to talk loudly outside my room late in the evening. Nice free breakfast.
    Ireland, Female, 31-40
  • 7.1

    Very Good

    11 Oct 2019
    Not the friendliest check-in process and we were disappointed to learn that the private shuttle that was mentioned in the description only runs from 5am to 7am. This was a fine place to stay for one night before the airport.
    USA, Couple, 25-30
  • 6.3


    07 Oct 2019
    Honestly I was really disappointed in this hostel ESPECIALLY for the price you pay. The atmosphere felt uncomfortable. The rooms were cramped, there were no powerpoints anywhere in the room. The bathroom door didn’t lock and the walls are paper thin. I struggled to get in when arriving late at night but once I was there it did feel secure.
    Australia, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Shuttle Bus
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Meals Available
  • DVD's
  • Games Room


  • 2012

    1st, Country Winners Guatemala

View all Award Winners