Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Welcome to Quintana Roots!

Since opening in 2015 our commitment has been to provide a place guests can call home while visiting the beautiful town of Tulum.
Our friendly & bi-lingual front desk staff can help guests find local restaurants, entertainment, transportation, guides, tours, adventure & more. It's been our pleasure to share all of Tulum’s secrets with our guests. We strive to provide personalized service with safe, clean & comfortable accommodations.

Centrally located on the crossroads of Tulum, easily reach ancient Mayan ruins, pristine white sand beaches, the Tulum pueblo or go swimming in refreshing cenotes.

If your looking for adventure our dive center has amazing tours that can accommodate all skill levels.

Our terrace bar is the perfect setting to enjoy the sunset & a drink after a long day of adventure!

Quintana Roots Dive Center
- Learn to scuba dive in our Discovery Dive in the perfect setting at Casa Cenote!
- Cavern Dives. Already certified? Go diving in the amazing underground world of cenotes.
- Snorkeling excursions available. Great for groups!

Additional Services:
- Free wifi
- Breakfast Included
- Communal Kitchen
- Terrace bar
- Hot showers
- Free drinking water
- A/C & Fans
- Game/TV Room, with full sports & movie package View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 8.8

  • Location 9.0

  • Staff 9.6

  • Atmosphere 9.0

  • Cleanliness 8.2

  • Facilities 8.6

Latest Reviews

  • 10.0


    09 Aug 2021
    El hostal ofrece el mejor costo beneficio tal vez de todo Tulum, de seguro vuelvo al hostal pronto.
    Colombia, Male, 31-40
  • 9.4


    16 Mar 2021
    This is very well ran hostel by a team who has done this before. The location is perfectlyl ocated on the South East corner of the town. Easy access to the road to the beach or downtown Tulum. Staff are accomodating, knowledgable to provide guide ideas for fun trips. Atmosphere is a really chill party vibe with a home feel. Everything was clean and tidy everyday. Value for money was huge as I got a private with AC and private bathroom, free breakfast and security for like $35USD a night.
    USA, Male, 25-30
  • 9.4


    10 Mar 2021
    The best & cheapest place to stay in Tulum! Breakfast included in the MXN$200 cost; you get apples, bananas, toast, butter&jelly, frosted or plane corn flakes, coffee & two raw eggs to do whatever with. There's a COMPLETE kitchen & the supermarket Super Akí is literally 2 blocks away. Beds are nice & xlean. Staff is super friendly & helpful! Ask them anything & they won't hesitate to help you out. There's two reasonable bike rental places a block from the hostel as well! $150 pesos for 24 hours.
    USA, Female, 25-30
  • 9.1


    01 Jun 2021
    The workers were so helpful and fun to talk with. The AC was nice. They played movies some nights which was fun. Overall great stay
    USA, Mixed Group, 18-24
  • 9.1


    10 Apr 2021
    Great stay! The big kitchen was awesome and well equipped. We really appreciated the always cold and ready drinking water and... they offer a light breakfast! Couple eggs, toast, fruit and coffee : ) Manuel and all staff had the chillest vibes and biggest smiles! We could park our scooter right out front and the centre of town is an easy walk. Perfect for us backpackers. Gracias amigos!
    Canada, Female, 25-30
  • 2.0


    04 Dec 2018
    They canceled our reservation 24 hours before arriving. We could not get our deposit back because they canceled us after the deadline from the website. Do not book here because they are not trustful, you don’t know if you can stay here or not..
    Netherlands, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Currency Exchange
  • Housekeeping
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities