Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group bookings 30 days before intended arrival date, no charge will be incurred if Rain Forest Retreat resells rooms. Slight reduction of numbers ie 5% of rooms booked is required within 7 days of arrival

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rainforest Retreat Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Oscar and the team are here to look after your needs as well as offering FREE unlimited WIFI, FREE tea & coffee, FREE huge 15 person 40degree bubbly HOT TUB, FREE Scandinavian Sauna, FREE HUGS ;-), FREE GHD hair straighteners and hairdryers in the nicest backpackers bathrooms anywhere. Nightly prizes in the bar for the biggest activities in Queenstown. $5 discount on our all you can eat pizza fest deal with a FREE beer for guests. FREE torches for glow-worm spotting $4 upgrades to en-suite flash-packer dorm rooms. FREE advice and lots of smiley happy people here to make sure you have a brilliant time.

Deep In the heart of West Coast Glacier country, Rainforest Retreat is a great find, with a range of accommodation set amongst lush native bush in Franz Josef township. Enjoy privacy and sanctuary in secluded cottages and tree huts, relax in the spas and sauna, dine out and have fun at the bar/restaurant, or just relish the bush setting and cook up barbecues with new friends.

Located opposite the world famous Glacier Hot Pools and Glacier Guides Base, Rainforest Backpackers offers quality backpacking accommodation.

We have a wide range of room options including our private double or twin rooms: Tree Lodges, Tree Huts, Park Motels, En-suite Queen rooms, En-suite Flash-packer doubles, and very cool beds in sheds.

For dorm accommodation choose from our funky En-suite 4 Bed Flash-packer dorms, and 4 to 8 bed shared dorms. we have accommodation to suit every need and budget.

Rainforest Backpackers was architecturally designed and landscaped to merge into the existing rainforest environment whilst maximising the awesome alpine and glacier views. Park sites are also on site for campers and vans.

The Onsite Monsoon bar and restaurant will quite probably be your favourite bar in NZ, with roaring fires, regular DJ's, nightly prizes and giveaways for all your favourite activities. The Monsoon restaurant will satisfy your hunger whatever your budget with all you can eat pizza nights, backpacker meal deals and a specially created a la carte menu specially designed by our head chef Ronald Lacanilao, who has created a menu of mouth-watering delicacies to treat you after a hard day glacier exploring.

Reception hours 7am – 8pm

Check in from 1pm, Check out by 10am

No age restrictions

Come and stay at Rainforest Backpackers, it's not just accommodation, it's an experience! View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 8.9

  • Location 9.7

  • Staff 9.3

  • Atmosphere 9.3

  • Cleanliness 9.1

  • Facilities 9.5

Latest Reviews

  • 10.0


    04 Nov 2019
    Very amazing accommodation.
    Thailand, Couple, 25-30
  • 10.0


    01 Nov 2019
    This place is amazing! I was upgraded to a bigger room, stayed at the flashpackers. Everything worked well, staff was superb and the place itself, well you need so experience it yourself.
    Finland, Female, 25-30
  • 10.0


    26 Jun 2019
    Such a fun place! Amazing views & atmosphere. Wonderful staff!!
    Canada, All Female Group, 18-24
  • 10.0


    10 Jun 2019
    Great place to stay! Wish I had had more time here! Great staff!
    USA, Female, 25-30
  • 9.7


    25 Oct 2019
    Great place. Fantastic views and lots of great amenities. Brilliant
    Australia, Female, 41+
  • 9.7


    02 May 2019
    Great place, very clean, was too short a stay to enjoy the sauna and hotpool but will definitely come back if i come through again
    Argentina, Female, 31-40
  • 9.4


    29 Jun 2019
    Amazing, clean, modern, with a great hot tub!!! Could have locks on the outside door or a code. Wifi also could have been stronger. But overall we loved it so much and could have stayed for much longer than 2 nights
    Australia, All Female Group, 18-24
  • 9.4


    16 May 2019
    Was supposed to be in a double cabin but there was an issue with the room so was upgraded. Had a lovely stay. Everything you need and more! Only issue we had was with the cleaning staff, they came in to clean the room as we headed out for the day and we came back to the door unlocked. Obviously they hadn’t locked the door after they had finished cleaning so security was an issue there. Other than that we loved our stay!
    England, Couple, 25-30
  • 9.1


    10 Jul 2019
    Stayed as a flashpacker in the motel area for a few nights. Great rooms, fully stocked. Free milk bottle for tea/coffee was a great addition. Beautiful and expansive property that’s a little further down the road and tucked away in the forest. Being ‘green conscious’, I was annoyed that they went against their own policies and changed out our towels even though they have signs everywhere to reuse/hang up towels - which we did. Overall a wonderful stay.
    USA, Couple, 25-30
  • 8.6


    16 May 2019
    Great hostel, big clean kitchen with lots of utensils, no cooker though. Bedrooms are good but no lockers for safety. The room built up so much condensation though and it did get quiet chilly! Free tea and coffee in the rooms which was great! And the retreat has a hot tub so happy days! Also a sauna which I never used. All you can eat pizza for 20NZD every other night also which is great! Free drink, lots of food.. happy days!
    England, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Foosball
  • Pool Table
  • Wi-Fi