Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group bookings 30 days before intended arrival date, no charge will be incurred if Rain Forest Retreat resells rooms. Slight reduction of numbers ie 5% of rooms booked is required within 7 days of arrival

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rainforest Retreat Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Oscar and the team are here to look after your needs as well as offering FREE unlimited WIFI, FREE tea & coffee, FREE huge 15 person 40degree bubbly HOT TUB, FREE Scandinavian Sauna, FREE HUGS ;-), FREE GHD hair straighteners and hairdryers in the nicest backpackers bathrooms anywhere. Nightly prizes in the bar for the biggest activities in Queenstown. $5 discount on our all you can eat pizza fest deal with a FREE beer for guests. FREE torches for glow-worm spotting $4 upgrades to en-suite flash-packer dorm rooms. FREE advice and lots of smiley happy people here to make sure you have a brilliant time.

Deep In the heart of West Coast Glacier country, Rainforest Retreat is a great find, with a range of accommodation set amongst lush native bush in Franz Josef township. Enjoy privacy and sanctuary in secluded cottages and tree huts, relax in the spas and sauna, dine out and have fun at the bar/restaurant, or just relish the bush setting and cook up barbecues with new friends.

Located opposite the world famous Glacier Hot Pools and Glacier Guides Base, Rainforest Backpackers offers quality backpacking accommodation.

We have a wide range of room options including our private double or twin rooms: Tree Lodges, Tree Huts, Park Motels, En-suite Queen rooms, En-suite Flash-packer doubles, and very cool beds in sheds.

For dorm accommodation choose from our funky En-suite 4 Bed Flash-packer dorms, and 4 to 8 bed shared dorms. we have accommodation to suit every need and budget.

Rainforest Backpackers was architecturally designed and landscaped to merge into the existing rainforest environment whilst maximising the awesome alpine and glacier views. Park sites are also on site for campers and vans.

The Onsite Monsoon bar and restaurant will quite probably be your favourite bar in NZ, with roaring fires, regular DJ's, nightly prizes and giveaways for all your favourite activities. The Monsoon restaurant will satisfy your hunger whatever your budget with all you can eat pizza nights, backpacker meal deals and a specially created a la carte menu specially designed by our head chef Ronald Lacanilao, who has created a menu of mouth-watering delicacies to treat you after a hard day glacier exploring.

Reception hours 7am – 8pm

Check in from 1pm, Check out by 10am

No age restrictions

Come and stay at Rainforest Backpackers, it's not just accommodation, it's an experience! View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 8.7

  • Location 9.3

  • Staff 8.8

  • Atmosphere 8.7

  • Cleanliness 8.5

  • Facilities 8.7

Latest Reviews

  • 10.0


    30 Jun 2020
    Best hostel in the South Island! Clean, well equipped kitchen (weird smell but pretty normal in backpackers) amazing bathrooms, standard rooms and fantastic sauna and hotpool. Great if you are doing a skydive
    New Zealand, Female, 18-24
  • 10.0


    26 Feb 2020
    Really really nice hostel, probably the best I’ve seen in NZ so far. Highly recommend if looking to stay in Franz Josef. Also the cookies they have at reception are amazing.
    USA, Male, 18-24
  • 9.7


    20 Jul 2020
    Awesome hostel! Loved the bar! Nice rooms, beautiful location. I'd recommend
    England, Couple, 25-30
  • 9.4


    21 Oct 2020
    Great place. Not much atmosphere in the backpackers but, but very good facilities.
    England, Male, 25-30
  • 9.4


    20 Aug 2020
    Very nice stay, the room was clean and warm. The kitchen and lounge are also nice and clean. Plus for sauna and hotpool!
    Finland, Female, 18-24
  • 9.4


    18 Aug 2020
    Great little set up, kitchen is huge and well equipped (love the walk in fridge with enough room for everyone's stuff), hot tub and sauna are great! Perfect location, literally a 5 minute walk to the Main Street. Would be nice to have lockers in rooms.
    England, Female, 25-30
  • 9.4


    12 Mar 2020
    The hostel was good, the showers were really nice but the bathrooms didn’t have shelving/towels hooks, and if someone was in the shower no one could use the rest of the bathroom. The beds were a little creaky, but the rooms were clean and had good space for everyone. The door locked fine, but when the window was open it opened wide enough for someone to climb through if they wanted (we were on the first floor). Overall, good value for money, we were happy with our stay.
    USA, All Female Group, 25-30
  • 9.1


    12 Mar 2020
    Really nice place, really big complex with a hot tub. Late check in is through the on site bar which was useful.
    England, All Female Group, 25-30
  • 8.6


    18 Aug 2020
    The Rainforest Retreat was very relaxing atmosphere to be in after a day of Sky diving! The room could have been a bit cleaner when we arrived and there is a smell to them (I believe this is likely just the moisture), the room did have a heater which was nice. The communal kitchen and spa where very nice and the restaurant they have on the property is fantastic! Overall would stay again, might just upgrade rooms rather than staying in the 4 bed mixed dorm style.
    Canada, Female, 18-24
  • 7.1

    Very Good

    13 Mar 2020
    Stayed just 1 night of 4 booked. Dining areas crowded, jam-packed, noisy. "Single room with private shared bath" was a cold, damp hut with bunk bed, regular bed, stool/bedside table, TV, mirror uselessly hung over bed. For "private shared bath" had to go outside, walk about 30 feet, go upstairs and into main dorm building, down long corridor. Five sinks. a few locked toilets and showers. Impossible for a night visit. Difficult to access Reception & Room rolling suitcase over gravel.
    Canada, Female, 41+
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • ATM
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Mini-Supermarket
  • Restaurant
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Foosball
  • Pool Table
  • Wi-Fi