Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

Are you tired of the same?, expensive costs because your a tourist?, Do you want to feel like a true traveler?, Raíz Hostel is a bet that seeks to promote to tourists the REAL MEDELLIN. If you are a traveler who enjoys of the authenticity of each region, this is ideal place to stay, learn and live the cultural and popular dynamics of our city.

The property is located just 5 minutes away from the DOWNTOWN and tram-metro stations; Casa de la Memoria Museum, Placita de Flores market; Santa Elena, a beautiful flower-growing town; Pablo Tobón Uribe theater; Antioquia Museum, Buenos Aires, one of the most traditional neighbourhoods in town; all the necessary facilities, such as supermarkets, nightclubs, vegetarian or typical restaurants and gyms.

We offer double private beds with garden view, special for travellers seeking privacy and shared bedrooms where you can enjoy the hostel in the company of other travellers; sheets, towels and lockers are included.

Raiz Hostel Policies & Conditions:

Payment upon arrival by cash.
Cancellation policy: 24h before arrival.

Check in from 12:00 PM.
Check out before 11:00 AM.

Taxes included.
We offer coffee for free.

24 hours reception.
No curfew.
Non smoking. View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 8.9

  • Location 7.6

  • Staff 7.6

  • Atmosphere 6.7

  • Cleanliness 7.6

  • Facilities 8.2

Latest Reviews

  • 10.0


    02 Feb 2019
    I really enjoyed my 5 nights at this hostel! Loved the rooftop and backyard. Great stuff 🖤
    Croatia, Female, 25-30
  • 10.0


    09 Jan 2019
    Great spot! House is a unique building surrounded by trees. Lots of outdoor public places, working kitchen, and my private room was very tasteful and quiet, looking out at trees. The owners are very friendly. Area isn't bad and a close enough walk to dt the main metro hub
    USA, Male, 31-40
  • 9.4


    23 Jan 2019
    While not downtown in the busy tourist area, Raíz is a great spot with super friendly staff and closer to some awesome spots. Super cheap and with a free breakfast (it’s not amazing but pretty typical) this is a great hostel.
    USA, Male, 18-24
  • 9.1


    05 Dec 2018
    We loved this hostel! It was close to downtown and a pretty safe walk. We got to watch a local soccer match also! The staff was very informative of the area. Our only complaint is our suit was supposed to have a private kitchen and the toilet didn’t work that well. We would defiantly recommend this to others!
    USA, Couple, 25-30
  • 8.3


    04 Aug 2018
    Although not in Poblado, it’s fun to be in another neighbourhood (Poblado was not really our thing). They had great recommendations for restaurants in the area and the Casa de la Memoria is around the corner (recommended!). Close to the metro, so well-connected.
    Netherlands, Couple, 25-30
  • 8.0


    21 Jul 2019
    Area is off the beaten path,very different from the touristy area of poblado that is filled w/ foreigners & hipster restaurants.Some people I was traveling with didn’t enjoy the isolating walk home in the evenings. I quite enjoyed being in a Colombian neighborhood.Location only 5/6 blocks from metro line, & a quick walk downtown to museum/boterro park. We stayed in the two bedroom private room and it was secluded and quiet. :) Bathroom alright but in the one room. Only a small communal kitchen.
    USA, Mixed Group, 25-30
  • 7.7

    Very Good

    12 Feb 2019
    The tiered garden entry, upstairs patio and back garden were lovely. The kitchen was well equipped and it was refreshing to be in a more local neighborhood than El Poblado. The room we stayed in was pretty horrible though - it felt like a basement, but wasn't, and the door was literally falling off the wall. Perhaps if I booked on a my computer versus phone there are pictures to differentiate (?) but it was nothing like any of the pictures shown and soured our stay. Breakfast was OK
    USA, Female, 31-40
  • 7.4

    Very Good

    11 May 2019
    my only real complaint wasn’t the hostels fault there was a super crazy loud car alarm going off for hours and we were unable to shut the window to make it quieter and you’re right next to a park and kids were playing all night... I happened to have a migraine during my stay and the noise made it almost unbearable other than that we were well taken care of and the hostel is really secure
    Canada, Couple, 18-24
  • 7.4

    Very Good

    12 Feb 2019
    Nice place and all, but everything seems a little far, not a lot of atmosphere, even though I had stuff to plan and take care of, so I wasn't really looking to talk and all, but overall nice place
    Canada, Male, 18-24
  • 3.7


    19 Jun 2019
    Booked in first night. Girl on duty had little english. Turned out it was her first day on the job & third in city. Couldn't help me with local eateries or busses etc. Hostel was next to major intersection and was woken before 6am everyday from traffic noise. Ordered breakfast next morning. Waited for half an hour b4 being told "No" Booked a tour thru hostel. Paid 15000 deposit. Found out later tour co had still charged me full rate. Emailed tour and hostel but have had no reply from either.
    Australia, Male, 41+
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi