Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Good Cleanliness
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Property Description

Red Inn Heritage architecture is based on what is called the Early Straits Eclectic style. This style was used in the construction of shophouses somewhere between the 1890s and the 1920s, making Red Inn Heritage anywhere from 90 to 120 years old. Actual records of its construction have since been lost to history.

The Red Inn Heritage, Penang is opened in 2011. It is a 2-storey colonial era building style.

The Inn also features reception/big lobby area / 42inch LCD TV with 403 movie played in media player.
The Red Inn Heritage is located in the heart of Penang Island. Shopping Centre & Night Life can be reached easily within few minutes walking. View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 6.0

  • Location 4.0

  • Staff 4.0

  • Atmosphere 6.0

  • Cleanliness 6.0

  • Facilities 6.0

Latest Reviews

  • 9.1


    24 Jul 2018
    Stayed here before and enjoyed it......again. Staff is great, close to everything. Lovely is also a great little hostess. Rooms are fine. Wifi, so-so. Helpful in getting around. No frills breakfast-toast, butter, jam,fruit, coffee which was just fine for me. I will stay there again.
    USA, Male, 41+
  • 7.7

    Very Good

    06 Aug 2018
    If they GET RID of the Bed Bugs, all will be very Good
    Malaysia, Male, 41+
  • 7.1

    Very Good

    07 Sep 2018
    Bugs found out in the room when my friend complained her bite over her body after 1 night. Need to improve the cleanliness at Red Inn Heritage. Thank you to the boss provide the nice room for us at Muntri Inn at Muntri Street under the same boss. Hopefully Red Inn Heritage need to be renovated in order to better in the cleanliness. The staff is very kind and disabled friendly. Thank you.
    Malaysia, Male, 41+
  • 6.6


    07 Feb 2018
    Don't believe the photos - the place does not look like this! I booked a private room that had mould on the wall and smelled pretty terrible. I changed to a dorm which was okay, nothing more, although the staff did not refund me the difference (only RM5 per night, which was not the issue - they just didn't seem bothered that the room I booked was not in a g). The place is pretty dingy overall; get what you pay for, I was aware of that. Nonetheless I was happy to leave.
    Australia, Male, 25-30
  • 6.0


    29 Dec 2017
    Pictures of this place are very misleading. We booked the twin private to be greeted with a dead plant, loose floor tiles, mould on the walls and ceilings, and musky old blankets. The only good thing about this place to us was the location. We seen nicer looking hostels offering rooms for the same price if not cheaper.
    England, Couple, 25-30
  • 5.4


    20 Dec 2019
    There was no one at the desk after 11pm and the door was locked - I had to let people in as I happened to be up. The woman at the front desk had an attitude problem but she did help me book a bus to Kuala Lumpur and they picked me up at the front door - great service!
    USA, Male, 41+
  • 5.4


    16 Mar 2018
    Toilets are not clean.
    Philippines, Male, 31-40
  • 4.3


    11 Jan 2018
    The location is good! Very unfriendly staff and not at all helpful... no lockers in or outside the room. You can only charge your electronic devices at the lobby. Mold on the ceiling in the dormroom. I wouldn’t recommend this hostel.
    Switzerland, Male, 18-24
  • 3.7


    28 Apr 2018
    DO NOT BELIEVE IN THE PICTURES!! the pictures do not look anything like the hostel. There was mould everywhere seeping through the walls and pulling the plaster and paint off of the walls. I left after one night. We wouldn't have stayed there at all if we could have found something else available. I must say the staff didn't put up a fight and just refunded me for the rest of the stay. For that I commend them.
    England, Couple, 25-30
  • 2.6


    21 Apr 2018
    The bed was horrible and my stuff got stolen out of my room.
    Germany, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • 24 Hour Reception
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities