Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

Location, Location, Location… and the leading hostel in Townsville. Reef Lodge’s success is due to a 19 year dedication towards providing a safe, clean and friendly environment, with numerous amenities to help make your stay the most comfortable. Combine this with the best location… The Strand beach esplanade and parks, Nightclub district, city centre and Magnetic Island ferry terminal are all a short walk away.

Reef Lodge reception is open from 8-00am till 8-00pm.... Arriving after 8pm! Not a problem, late arrivals should be organized by phoning our reception before 6pm on your day of arrival....

The Reef Lodge was once reviewed as ' Very quaint, kind of like a little village in the center of the city.' Townsville’s most centrally located budget accommodation, Reef Lodge is a short 500m walk to the Beautiful “Stand” beach and we are only 500m from “Magnetic Island” ferry, Greyhound and Premier bus terminal.

It has everything you need for a great stay in the Capitol of North Queensland. With the CBD within 500m of the Reef Lodge. The Aquarium Reef HQ, Museum and Cultural Center are just over the road. We have built our reputation on being a quiet, laid back hostel where you can chill out and recharge.

Reef Lodge is not a party hostel, we pride ourselves in being a quiet and clean property were you can chill out and relax. We cater to international tourist as well as the domestic travelers At 10-30pm we ask people to settle down, respect the other travelers by, keeping noise to minimum and ask people who wish to continue the part.

This is a strictly over 18 hostel, so we only accept guests over 18 years old.

**Terms and Condition of Reef Lodge Backpackers**

Office hours: 8am till 8pm Arrivals out of these hours must be organized prior to 6pm on your day of arrival by phoneing our reception .

Check out time is 10am, you and your bags must be out of your room.

We will endeavour to put you into the dorm bed of your choice however it will come down to a first come first serve basis.

Your sheets, towels and key brought to the office for check-out.

You and your bags need to leave the hostel no later than 12:30 pm.

Baggage storage available in reception area. (Fees Involved)

For the comfort and consideration of all the guests staying at the Reef Lodge.

At 10:30 pm, we ask that people turn off stereos and keep noise to a minimum.

No consumption of alcohol after 10:30 PM.

There are no visitors allowed into the hostel at any time of the day or night.

A $20-00 cash security deposit is required to cover, key, kitchen, linen at check-in.

Any damages will be paid for prior to leaving Reef Lodge.

This is a strictly over 18 hostel.

Cancellation must be made at least 24 prior to the arrival date to avoid a fee of the firsts nights accommodation. View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 9.4

  • Location 9.3

  • Staff 7.7

  • Atmosphere 8.3

  • Cleanliness 8.7

  • Facilities 8.7

Latest Reviews

  • 10.0


    31 Mar 2021
    Lovely hostel, very clean and easy going. Great location for greyhound and magnetic.
    England, Male, 18-24
  • 10.0


    25 Nov 2020
    I only spent a few days at Reef Lodge but found it to be a pleasant place to stay. It was clean and well maintained and the staff helpful. If I was in Townsville again I would stay there again. Cheers Paul
    Australia, Male, 41+
  • 10.0


    27 Aug 2020
    Hidden gem of Townsville. We’ll definitely stay here again if we come back. Beautiful attention to detail in so many aspects: blue painted stairs, beautiful plants, colourful flags, antique feature wall - all give the place a chill and happy vibe. Super clean kitchen. The clothes line and luggage storage rack are very much appreciated (so many hostels don’t provide them). Thanks Dean and Simone :)
    Australia, Couple, 25-30
  • 9.1


    08 Aug 2020
    Really great, the owner is friendly and the hostel is very chill. Appreciate the stay and will come back
    Australia, Female, 18-24
  • 9.1


    30 Jul 2020
    Great place to stay imo! Definitely not a party hostel, and is very clean and close to everything in the city. Can be loud with clubs nearby sometimes. As for the reviews about the owner, yes, he can be a bit grumpy lol, but just don't break the rules and you'll be fine (e.g. clean up after yourself, no drinking after 10:30pm, etc.). Just say hello and go about your day. He didn't put a damper on my visit and shouldn't for anyone else, he's pretty accomodating if you are friendly. Will be back!
    USA, Female, 18-24
  • 8.9


    13 Mar 2021
    Wonderful community vibe here, I met some really nice people! Really cool setup too.
    Australia, Male, 25-30
  • 7.1

    Very Good

    07 Aug 2020
    Arrived and greeted by unwarming staffs. Wifi didn‘t work in the room. Showers were average. Kitchen was very clean. Hostel is ok for a night.
    Germany, Couple, 18-24
  • 6.3


    26 Jul 2020
    Great location, 7min from the ferry ⛴ The hostel itself its pretty nice, clean and good facilities. Wifi is only available on day time though and doesn't reach majority of rooms. Unfortunately there is lack of customers service, I got someone in my room at 9am, without even knocking or apologizing, to change sheets, when check out is at 10am and I was actually checking out the same day. Just ridiculous
    Italy, Female, 25-30
  • 5.7


    03 Oct 2020
    Booked a private double room for one night. After completing payment on arrival, the man working reception realised that they didn't actually have that room available, only a private twin. We weren't happy but accepted as it was a bit late to seek other accommodation. I then asked about a reduced price for the twin room. He denied this and justified it by saying something about website wouldn't allow it, blah, blah. Room smelled VERY bad. Kitchen facilities looked good, although didn't use
    Ireland, Couple, 25-30
  • 4.0


    30 May 2020
    Overall not good at all
    Germany, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Ceiling Fan
  • Common Room
  • Fitness Centre
  • Hair Dryers
  • Hot Showers
  • Jobs Board
  • Outdoor Terrace
  • Security Lockers
  • Washing Machine
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
  • Board Games
  • DVD's
  • Games Room
  • Pool Table