Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Refugio Hoshken is located in Chilean Patagonia. This is a cold places, made for brave people who are valiant enough to come to this place and enjoy what it has to offer to them. We have a vast experience in the hospitality sector and a great knowledge of the city, elements that we capitalize to offer to our guests and travellers the best possible experience.

From our facilities you can reach some of the best attractions and landmarks of the area such as Muelle Viejo, Municipal Historical Museum, Locomotora Mc Lleland- Plaza Puerto Natales and Parque Eusebio Lillo, amongst other interesting spots of our city.

We’ve been working in our lodging for a year. It’s comfortable and has a lot of big spaces to share. We have 4 rooms and a dome, they’re shared between 4 or 6 people. The dome is for two people. We are an eco-friendly structure and we try to create a special and different atmosphere in our hostel to offer you a diverse experience on daily basis. We want to invite you to our facilities and we want you to help us to grow and keep going.

Refugio Hoshken Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 12:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast included.


The reception service is open from 09.00 to 01.00
No curfew.
We do not accept customers younger than 18 years of age.
Pet friendly.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.0

  • Security 7.5

  • Location 7.6

  • Staff 8.4

  • Atmosphere 7.9

  • Cleanliness 7.7

  • Facilities 7.8

Latest Reviews

  • 9.7


    10 Oct 2019
    Very cozy place! The beds were comfortable, wifi was good, kitchen was well-stocked and lively, and it was close to the bus station!
    USA, Couple, 25-30
  • 9.4


    06 Dec 2019
    Great hostel, staff is really nice. It's easy to meet people. Breakfast is good.
    France, Female, 25-30
  • 9.1


    16 Oct 2019
    Excellent place to stop for a night: friendly staff, communal and well equipped kitchen, plenty of showers, relaxed vibe.
    Australia, Female, 31-40
  • 8.9


    04 Sep 2019
    Stuff was very nice. Rooms are clean, warm and bed confortable. Shower is hot and breakfast was also very good. Especially bread. That was outstanding! 😊
    Slovakia, Male, 25-30
  • 8.6


    19 Jan 2020
    We had a positive experience in this hostel and would recommend it. It has a nice kitchen, rooms are clean, breakfast served early so you can eat before an early hike, the private rooms are wooden yurts outside but they have power and heaters and we enjoyed them. Staff are friendly and they have a large luggage storage room (but be warned that a mouse chewed a hole in my bag, but my partners bag was untouched so probably just luck of the draw). Two dogs live here but they aren’t allowed inside.
    England, Couple, 31-40
  • 8.6


    21 Dec 2019
    Was a good base for Torres del Paine. We used the hostel to stay before and after the W trek while preparing and resting afterward. The breakfast was served at 6 so you could eat before getting the bus to the park but it was still about a 20 minute walk away from the bus station meaning you had to eat fast to catch that 7 o'clock bus. The staff were chill about just leaving our bags while we were in the park and the kitchen was really well equipped for a hostel.
    England, Couple, 25-30
  • 8.6


    07 Dec 2019
    This is a great place to stay for cheap in Puerto Natales. The staff are nice, the kitchen offers a good atmosphere to get to know other people in the refugio, and the house offers a warm refuge from the outside weather. It is by no means a super nice hostel, but it is nice nonetheless with breakfast and wifi included in the price of the stay. If you're looking to stay in Puerto Natales for a night and don't want to spend that much money, then stay at this hostel and you'll be fine.
    USA, Male, 18-24
  • 6.3


    16 Dec 2019
    We reserved a double bedroom, but when we got there we realized that its actually a twin room with bunk bed. The guy who works there told us that the pictures aren't updated...
    Israel, Couple, 25-30
  • 5.4


    02 Nov 2019
    This place has a rat / mouse! We stayed in the 4 bed room upstairs. First night we heard loud scratching and running, and saw a pretty big mouse or rat. Worst thing was it managed to climb on the bed of one of the girls sleeping in the room. We told staff next day and they moved the girl to a different room, but we had to stay. And next day the let someone else move in to the same bed....we didn't hear the rat for the next two nights, but on our last night it was out again....
    Latvia, Mixed Group, 25-30
  • 3.7


    27 Nov 2019
    Hostel Hoshken is up there of the worst hostel stays I've had anywhere. The bathrooms were filthy (faeces in the bowl and on paper on the floor repeately), covered in water and hair whilst lacking basic items like toilet paper, soap or towels. Breakfast is a cup of tea and the staff is friendly but wildly unprofessional, the came into the room several times at weird hours. No lockers or keys provided for the dorms leaving you with little security. I'm covered in small bites after 3 nights there
    Sweden, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Common Room
  • Cooker
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Hot Tub
  • Meeting Rooms
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Security
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room
  • PlayStation
  • Wi-Fi