Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Reina Madre Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

The house is refurbished to make guests feel at home in a warm and friendly environment.

We have ten rooms equipped with air conditioning / heating, large lockers for each guest, desks and comfortable beds.

Managed by the owners, it is our pleasure to host people from all over the world and do everything possible so you are comfortable during your stay and keep a good memory of our beautiful city.

The hostel has three large common areas: the living room, the dining room, and the kitchen.
The living room is equipped with cable TV and a DVD player, as well as sofas and tables.
There are also seven individual bathrooms, a roof garden, and a fully-equipped kitchen to make you feel at home.

Please Note:
Check-in: 12:00
Check-out: 10:30
Payment upon arrival View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 8.9

  • Staff 9.5

  • Atmosphere 8.3

  • Cleanliness 8.7

  • Facilities 8.8

Latest Reviews

  • 10.0


    11 Mar 2019
    I loved my stay here! I even extended for another 2 weeks! During the week it is quite quite but at the weekend it picks up. Both is nice if you are staying for longer. All the staff are really lovely and helpful. They helped me practice my Spanish, I would come back here if I was staying again! Breakfast is useful. It’s simple cornflakes, toast or medialunas ... but you can always buy something at a shop to add if you want. Shower always strong and hot! Basically really enjoyed it here
    England, Female, 25-30
  • 9.4


    07 Sep 2019
    Lovely hostel, rooftop bar is great for watching the sunset. Very clean and very secure.
    England, Couple, 18-24
  • 9.1


    29 Apr 2019
    Nice and cosy place, well located. Staff is super helpful.
    Canada, Female, 31-40
  • 9.1


    12 Apr 2019
    Such a lovely hostel and very chilled. Owner was so helpful and kind, giving us a discount and helping us plan the best things to see and do. There is also a super cute cat 🐈
    England, Female, 18-24
  • 8.9


    13 Sep 2019
    Tthe owner, was warm and helpful. However the large fluffy cat is the star if the hostel- he even slept on my bed a couple of nights... Clean, simple, quiet and good value for money. A 5 min walk to the subte, so well connected.
    England, Female, 25-30
  • 8.0


    30 Aug 2019
    Not a bad spot, though the building is kind of loud - not much sound proofing around the rooms, so noises like the doorbell or conversations in the social areas can be heard from the rooms.
    New Zealand, Male, 31-40
  • 7.7

    Very Good

    15 Apr 2019
    The hostel is perfectly fine if you’re looking only for a place to stay and leave your things. There wasn’t any atmosphere when we were there but the location wasn’t too bad. The breakfast isn’t very nice. It is only two cheap slices of toast and a really bad croissant.
    South Africa, Male, 25-30
  • 7.7

    Very Good

    25 Mar 2019
    Nothing objectively wrong with this hostel: the rooms spacious, showers hot and all cleaned regularly. Breakfast is standard and the kitchen is adequate for cooking simple meals. There is however next to no atmosphere. Probably 90% of the guests we encountered where living here full time and we came across very few “backpackers”. The staff on the whole where friendly, however more often than not (in our opinion) the owner was not the warmest person and tainted our stay. Wouldn’t stay here again.
    England, Couple, 25-30
  • 6.6


    24 Aug 2019
    The 24hour reception was not open when we went to checkout at 8am which isn’t even an obscure hour of the morning. Additionally we acquired some sort of bug bite from the beds. Otherwise great hostel.
    Canada, All Female Group, 18-24
  • 6.6


    07 May 2019
    Old trick that pissed me off in a few countries in south America during my trip: "Our card machine system is out of service we are only accepting payment in cash"
    Brazil, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Cable TV
  • Common Room
  • Hair Dryers For Hire
  • Meeting Rooms
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Internet Access
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room
  • PlayStation