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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Reina Madre Hostel

Book more than 7 days in advance for Free Cancellation.
8.7
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

The house is refurbished to make guests feel at home in a warm and friendly environment.

We have ten rooms equipped with air conditioning / heating, large lockers for each guest, desks and comfortable beds.

Managed by the owners, it is our pleasure to host people from all over the world and do everything possible so you are comfortable during your stay and keep a good memory of our beautiful city.

The hostel has three large common areas: the living room, the dining room, and the kitchen.
The living room is equipped with cable TV and a DVD player, as well as sofas and tables.
There are also seven individual bathrooms, a roof garden, and a fully-equipped kitchen to make you feel at home.

Please Note:
Check-in: 12:00
Check-out: 10:30
Payment upon arrival View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.5

  • Location 8.8

  • Staff 9.2

  • Atmosphere 8.0

  • Cleanliness 8.6

  • Facilities 8.2


Latest Reviews

  • 10.0

    Superb

    11 Mar 2019
    I loved my stay here! I even extended for another 2 weeks! During the week it is quite quite but at the weekend it picks up. Both is nice if you are staying for longer. All the staff are really lovely and helpful. They helped me practice my Spanish, I would come back here if I was staying again! Breakfast is useful. It’s simple cornflakes, toast or medialunas ... but you can always buy something at a shop to add if you want. Shower always strong and hot! Basically really enjoyed it here
    England, Female, 25-30
  • 9.1

    Superb

    29 Apr 2019
    Nice and cosy place, well located. Staff is super helpful.
    Canada, Female, 31-40
  • 9.1

    Superb

    12 Apr 2019
    Such a lovely hostel and very chilled. Owner was so helpful and kind, giving us a discount and helping us plan the best things to see and do. There is also a super cute cat 🐈
    England, Female, 18-24
  • 8.6

    Fabulous

    28 Feb 2019
    Located in between the tourist attractions in the center the bars and clubs in Palermo. Easy to take a metro to the center or go on foot if ready to walk a good while. Not a party hostel but good facilities to hang out. Secure and calm except for the poor soundproofing and loud door bell that might keep you awake at night. As a backpacker I appreciated the big lockers in which I could fit my entire rucksack. Nice staff that will help you with planning your stay in Buenos Aires.
    Finland, Female, 25-30
  • 8.0

    Fabulous

    01 Mar 2019
    Clean hostel, good location, nice rooftop terrace. Breakfast was average. The young lady who checked us is was lovely but the (I think it was the owner) lacked some people skills. The cleaner collected our towels 1 morning we had to ask for more, that resulted in him getting bit mad at us because we hadn’t looked after them properly. Then when I wanted to pay by card he clearly wasn’t happy about that also. Door bell is so loud and plays jingle bells for 15 seconds all through night. Hideous
    Australia, Male, 31-40
  • 7.7

    Very Good

    15 Apr 2019
    The hostel is perfectly fine if you’re looking only for a place to stay and leave your things. There wasn’t any atmosphere when we were there but the location wasn’t too bad. The breakfast isn’t very nice. It is only two cheap slices of toast and a really bad croissant.
    South Africa, Male, 25-30
  • 7.7

    Very Good

    25 Mar 2019
    Nothing objectively wrong with this hostel: the rooms spacious, showers hot and all cleaned regularly. Breakfast is standard and the kitchen is adequate for cooking simple meals. There is however next to no atmosphere. Probably 90% of the guests we encountered where living here full time and we came across very few “backpackers”. The staff on the whole where friendly, however more often than not (in our opinion) the owner was not the warmest person and tainted our stay. Wouldn’t stay here again.
    England, Couple, 25-30
  • 7.7

    Very Good

    28 Feb 2019
    Decent hostel but PLEASE FOR THE SAKE OF FUTURE GUESTS CHANGE THE DOORBELL!!!!!!!!!!!!!!!!! Super loud doorbell on a rotating queue of annoying chimes and jingles that resonates through the whole hostel and goes off at all hours of the night making quality sleep quite impossible. But the beds were at least clean if a little creaky, showers were hot, nice top patio and balconies, and well located.
    Canada, Male, 25-30
  • 6.6

    Good

    07 May 2019
    Old trick that pissed me off in a few countries in south America during my trip: "Our card machine system is out of service we are only accepting payment in cash"
    Brazil, Male, 25-30
  • 6.6

    Good

    27 Feb 2019
    Clean, comfortable room although the dorm we were in was close to reception and the common room so was very noisy in the morning with the doorbell going. Owner said we could pay on card which we eventually did after we kept asking him to make sure he had the card machine on him.
    England, Couple, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Towels Included
General
  • Adaptors
  • Air Conditioning
  • BBQ
  • Cable TV
  • Common Room
  • Hair Dryers For Hire
  • Meeting Rooms
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Internet Access
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • DVD's
  • Games Room
  • PlayStation


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