Group Booking Terms and Conditions
Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking
General Group Booking Terms
By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.
- In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
- The booking deposit is non-refundable.
- Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
- Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
- Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
- It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
- Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."
Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.
Reina Roja Hotel - Adults Only
Property Description
Guests at the Reina Hotel can enjoy breakfast included and open bar everyday. 63 luxury rooms, which include 16 Jr Suites and 6 Thematic Suites. Each room is properly equipped.
Just a few steps away from the cosmopolita 5th Avenue, the beach and night life in the heart of Playa del Carmen. There is gym and spa near to reina roja, close to the best and exclusive beach club and restaurants of Playa del Carmen.
Reina Roja Hotel - Adults Only Policies and Conditions:
Check in from 15:00 to 23:00 .
Check out before 12:00 .
Cancellation policy: 72 hours before arrival.
Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your credit card before arrive.
Taxes not included - 19%
Breakfast included.
General:
No curfew.
We do not accept customers younger than 18 years of age.
Non smoking.
reception open 24 hours
breakfast time: from 8 am to 12 pm
and open bar time: from 12 pm to 1 am
You'll be asked to pay the following charges at the property:
Resort fee: USD 10.99 per person, per night / The following fees are charged by the property at time of service, check-in. View House Rules

Check Availability
Facilities
- Free Breakfast
- Free City Maps
- Free Internet Access
- Free WiFi
- Towels Included
- Adaptors
- Air Conditioning
- Book Exchange
- Cable TV
- Card Phones
- Ceiling Fan
- Dryer
- Elevator
- Follows Covid-19 sanitation guidance
- Fridge/Freezer
- Hair Dryers
- Hot Showers
- Indoor Swimming Pool
- Iron / Ironing Board
- Key Card Access
- Linen Not Included
- Outdoor Swimming Pool
- Outdoor Terrace
- Reading Light
- Safe Deposit Box
- Swimming Pool
- 24 Hour Reception
- 24 Hour Security
- Airport Transfers
- ATM
- Housekeeping
- Internet Access
- Late check-out
- Laundry Facilities
- Luggage Storage
- Postal Service
- Reception (limited hours)
- Tours/Travel Desk
- Wake-up calls
- Bar
- Café
- Meals Available
- Minibar
- Restaurant
- Tea & Coffee Making Facilities
- DVD's
Session Expired
Session Expired
Please enter the password for the account <% email %>